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Atrium North Hotel

2.5 of 5 7928 Gessner Drive, Austin, TX 78753-6506 (Formerly Best Western)
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Atrium North Hotel
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Atrium North Hotel
Atrium North Hotel
Atrium North Hotel
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152 reviews from our community

Traveler rating
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    31
    35
    18
    18
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43
27
14
39
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Atrium North Hotel
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Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2013

If you're not familiar with North Austin, this Best Western Atrium North is located on an access road immediately behind an elevated interstate and it's very hard to get to during rush hour if you don't know the area due to Austin's heavy traffic. The immediate vicinity near the hotel looks a bit seedy with homeless people taking shelter under... More 

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your detailed feedback, which is highly appreciated and valued. We are sorry that you were misled through online information that we have washing machines in premises as we have never advertised such service in our website; nonetheless, we are working to outsource this service for the convenience of our guests. More 

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 27, 2013

I am not sure about where to start. How about the lack of air conditioning in the atrium. Maybe the quarter inch separation between the window and the frame for the bugs. Or maybe the lack of sufficient water pressure to take a shower, Maybe it should be the breakfast where there was only one guy trying to cook, clean,... More 

Was this review helpful? Yes 2
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 20, 2013

I do not expect to be treated at a Best Western like I would if I stayed at the Ritz, but I do expect a place to live up to what they advertise. The person checking us in was completely flustered by the fact we had vouchers for free nights. He could not "remember the password" in order to log... More 

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Hospitality measure, one thing goes wrong the whole stay goes wrong! First we would like to thank you to take a time to write us your feedback that we highly value. We sure can see the level of frustration you have put in during your stay in our hotel; although we always keep up with several training to have all... More 

Niceville, Florida
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 17, 2013

I had to attend a training program for work, as a health and safety professional that travels alot, I was very impressed with the hotel. It was well maintained and had a large, clean room with a king size bed. The linens were clean but worn and the bed very comfortable. Internet speed was fine during the day, but as... More 

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Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your review and we highly appreciate your feedback. Please note that we are working to upgrading our internet service and jump up the speed. Kindly ask our front office staff to place you away from the pool to insure a quieter stay. Wayne our cook is the person we proud of and count on to make a good... More 

Conroe, Texas, Usa
1 review
3 of 5 stars Reviewed May 16, 2013

Have stayed here before...its close to what I am in town for...mostly clean...its always noisy, the pool inside contributes to that, I'm sure...morning breakfast is great! but the overall price is a bit high

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks Brian for your feedback that we always highly value and appreciate, also it allow us to meet and exceed our guests' expectations. Please let us place you away from the pool side in your next visit as they are quieter rooms for sure. More 

Austin, Texas, Usa
1 review
3 of 5 stars Reviewed May 14, 2013

I tried to book a room directly with this hotel, but because of a corporate discount, was directed to call the 1-800 number. The operator was friendly and helpful as she booked my room. We completed the booking and she asked if i'd like the confirmation number. i replied that emailing it was sufficient. Fours hours later, when i arrived... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thank you for your feedback and we are glad that you had a good stay with us. Nonetheless, we do apologies for the inconvenience has occurred during the booking as the national agreement should be booked through our Best Western International channel, and for some reason and we believe due to system defect, we have not received the booking and... More 

new mexico
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 30, 2013

I like this part of town when I am in Austin, close to expressway and places to eat. The breakfast was good as they would make eggs/waffles the way you like and had a selection of bacon, sausage, etc. Hotel is a bit older and because of the atrium design was a bit noisy, the doors on the room slam... More 

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your feedback, which we always take pride of. On your next stay in Austin, please inform our staff at front desk to offer you a quiet room where is located away from the breakfast area; I am sure your next stay will be enjoyable and comfortable We look forward to welcoming you back to Best Western Atrium North More 

1 review
4 of 5 stars Reviewed April 8, 2013 via mobile

Tucked neatly under the 183 flyby. This location is quiet and feels secluded but has easy access to 183 and the city. Once you step inside the elegant lobby there is comfortable seating for lounging and guest computers for your convenience. Leaving the lobby area is where the real Oasis begins. The heated indoor pool and sauna and cafe, take... More 

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thank you for the feedback, we surely appreciate your nice words and glad to know your stay with us was pleasant. We look forward to welcoming you back to Best Western Atrium North for your leisure or business visits to Austin More 

Wharton, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

We choose this Hotel cause it had an inside Pool and we took our Granddaughter to Austin to visit the state capitol and parks in the area, Pool was nice being inside cause in Texas you never know from hour to hour what kind of weather you may have, this way there was no reason we could not swim and... More 

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for the review and we are glad to hear that you all have enjoyed your stay with your granddaughter in Austin and the hotel was part of it. We look forward to welcoming you back to our Best Western Atrium North More 

San Antonio, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

Great location which is convenient to the expressway and eating locations. The hotel is large in atmosphere due to the atrium gives a nice differnence compared to others. At night, it is very dark inside the atrium. The inside pool was a added surprise. The breakfast buffet was average - it got crowed which created a problem for seating.

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

We do highly appreciate your feedback, and we will sure use it to improve our hotel to make the stay of our guests more comfortable and successful. We look forward to welcoming you back to Best Western Atrium north in your next visit to Austin More 

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Additional Information about Atrium North Hotel

Address: 7928 Gessner Drive, Austin, TX 78753-6506 (Formerly Best Western)
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Atrium North Hotel 2.5*
Number of rooms: 117
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Also Known As:
Best Western Atrium North Hotel Austin
Best Western Hotel Austin
Best Western Austin
Austin Best Western

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