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All 184 Austin hotels

Atrium North Hotel

2.5 of 5 Hotel   |   7928 Gessner Drive, Austin, TX 78753-6506 (Formerly Best Western) (Downtown)
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Atrium North Hotel
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56%
Ranked #105 of 184 Hotels in Austin
A recent review
5 of 5 stars Reviewed August 19, 2013
Wessels072482 Wharton, Texas
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146 reviews from our community

Traveler rating
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    31
    17
    18
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40
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39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Atrium North Hotel
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Wharton, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

Grandkids has a wonderful weekend playing in pool they loved it being an indoor pool and the dry suana, we viseted the Muesums and State Capitol and finished off the evening with swimming and the next morning after breakfast they played in the pool until check out time - they had a blast and want to come again

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your feedback and we are glad that you and your grandkids have enjoyed the hotel. We look forward to seeing you again in your next visit to Austin More

Moore
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 17, 2013

This motel was very nice, staff very nice. Room was large. Hot breakfast. Surrounding neighborhood not so nice. It's Austin, so a pain in the tail to get to even though it is right off the interstate.

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Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your feedback and we are glad you have enjoyed your stay at our hotel. We look forward to seeing you again in your next visit to Austin More

Atlanta
Top Contributor
164 reviews 164 reviews
63 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed July 26, 2013

The hotel is a nicely maintained and, in its day, was probably extremely nice. Alas, over the years, age has started to take its course but the hotel is still a decent one. The beds were firm yet not hard. The sheets were white and clean. The bathroom was spacious. The work area was an actual desk with enough electrical... More

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your feedback and we appreciate your detailed opinion about your experience at our hotel. We would like to see you back in your next visit to Austin to make offer you a memorable stay with no hesitation to be your home away from home More

Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 25, 2013

We booked this hotel as we needed a pet friendly hotel in this location. I'm sure there are more updated hotels near this one but not all of them were pet friendly. The lady at the front desk was really friendly and professional. We got a room on the 3rd floor and the room was pretty dated but kept as... More

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Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thank you Tiia for your feedback, and hope to see you in Austin on your next visit. We are working on updating some areas in the hotel and that is a continuous work we do to better guest satisfaction with keeping our hotel clean and neat. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2013 via mobile

1st noticed atrium was hot, then tried A/C in room, didn't work either, went down to front desk, they was going to give us another room but it turned out to really smell like a smokers room, we had a non smoking room, my wife said no way, so being in the A/C business I got the A/C to work... More

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

We deeply apologies for the experience you have had in our hotel and we do understand the frustration you must have been through. I am not sure where all these roaches are coming from, as our weekly pest control never missed. We do our best to make sure offer our respected guests the comfortable and enjoyable experience and offer the... More

Austin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2013

The room at check in had no water for two hours. it was barely hot. The ac unit in the 4th floor meeting room did not work. The key cards were not properly swiping . It is in a bad part of the city. At 11:00pm a fight broke out at the apartment complex across the street. One police car... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks Mark for your feedback and I do apologies for the inconvenience has been cause with several unusual events during your stay. The water was cut off for maintenance issue and it took longer than anticipated. Please contact me directly in your next visit to Austin, and we will make sure that you will have a comfortable stay that meet... More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2013

If you're not familiar with North Austin, this Best Western Atrium North is located on an access road immediately behind an elevated interstate and it's very hard to get to during rush hour if you don't know the area due to Austin's heavy traffic. The immediate vicinity near the hotel looks a bit seedy with homeless people taking shelter under... More

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your detailed feedback, which is highly appreciated and valued. We are sorry that you were misled through online information that we have washing machines in premises as we have never advertised such service in our website; nonetheless, we are working to outsource this service for the convenience of our guests. More

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 27, 2013

I am not sure about where to start. How about the lack of air conditioning in the atrium. Maybe the quarter inch separation between the window and the frame for the bugs. Or maybe the lack of sufficient water pressure to take a shower, Maybe it should be the breakfast where there was only one guy trying to cook, clean,... More

Was this review helpful? Yes 2
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 20, 2013

I do not expect to be treated at a Best Western like I would if I stayed at the Ritz, but I do expect a place to live up to what they advertise. The person checking us in was completely flustered by the fact we had vouchers for free nights. He could not "remember the password" in order to log... More

Was this review helpful? Yes 1
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Hospitality measure, one thing goes wrong the whole stay goes wrong! First we would like to thank you to take a time to write us your feedback that we highly value. We sure can see the level of frustration you have put in during your stay in our hotel; although we always keep up with several training to have all... More

Niceville, Florida
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 17, 2013

I had to attend a training program for work, as a health and safety professional that travels alot, I was very impressed with the hotel. It was well maintained and had a large, clean room with a king size bed. The linens were clean but worn and the bed very comfortable. Internet speed was fine during the day, but as... More

Was this review helpful? Yes
Anas J, Director of Sales at Atrium North Hotel, responded to this review

Thanks for your review and we highly appreciate your feedback. Please note that we are working to upgrading our internet service and jump up the speed. Kindly ask our front office staff to place you away from the pool to insure a quieter stay. Wayne our cook is the person we proud of and count on to make a good... More

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Additional Information about Atrium North Hotel

Address: 7928 Gessner Drive, Austin, TX 78753-6506 (Formerly Best Western)
Location: United States > Texas > Austin > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Atrium North Hotel 2.5*
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Also Known As:
Best Western Atrium North Hotel Austin
Best Western Hotel Austin
Best Western Austin
Austin Best Western

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