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All 183 Austin hotels

BEST WESTERN Atrium North

2.5 of 5 Hotel   |   7928 Gessner Drive, Austin, TX 78753-6506 (Downtown)
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55%
Ranked #111 of 183 hotels in Austin
A recent review
3 of 5 stars reviewed 1 week ago
Jeffrey M
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  • Reviews (140)
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140 people have reviewed this hotel

Traveler rating
    48
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    30
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    18
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36
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38
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
1 review
2 of 5 stars Reviewed 1 week ago

My boyfriend and I booked this hotel through Groupon, the ratings were fairly decent (3-4 stars), and since Best Western seems to have upped the ante at several of their other locations, we assumed the hotel would at least be decent. When you first pull into the parking lot, one can immediately recognize the surrounding neighborhood is not one you... More

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thank you for your feedback; we are in process of starting updating the hotel and therefore, some areas you have mentioned in your review is because the repairing and renovation status. More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I just spent the night there and our first room a mildew smell and the water spout for the tub was half to were I could stick my fingers in between the spout and the wall. We then went down to the desk, told them what was going on, and he just handed us keys to a... More

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Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thank you for taking the time to share your experience in the hotel and we do apologies for the inconvenience. Please note that we are in process to starting renovating our hotel that will sure take care of any such issues. We do hope that you can give us another chance to redeem ourselves. More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed here for business meeting, I regreted it the moment I walked in through those ugly sliding doors. I waited there at the counter and waited! That girl at tbe front desk kept taking call after call with me standing right in front of her face. Waited about 15-20 minutes to get to me. Someone called from the red cross... More

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Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Although there is an exaggerating statement and improper language in your comment, I would like to thank you for the feedback as we use it for training and improvement purposes. More

Fort Pierce, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We took a long trip to get to Austin, 19 hours to be exact, and got to the hotel way before check in time. Receptionist Sara got us checked into our room extra early, joked around with us, and even gave us suggestions on where to go see fireworks that night. We were there for the 4th! She was so... More

Was this review helpful? Yes 1
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thanks for your feedback and we look forward to welcoming you back to our hotel in your visit to Austin More

Montevideo, Uruguay
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place is well located if you want to visit Austin. It is close to downtown ( 5 miles). The staff was very nice and breakfast was good enough for the price. However, be aware if you really need a high speed internet because it does not work at all.

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thanks for your feedback; we have just upgraded our Wi-Fi system and got top of the line equipment with one of the highest internet speed is provided for businesses. I believe there is some down time and therefore you have experience bad internet. We look forward to see you again in our hotel and we appreciate you give us another... More

Houston, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is a little hard to find but worth the effort. Has someone who custom cooks breakfast for you, rooms are clean and beds very comfortable. This is the third time I stayed here and will use it for my future visits to Austin, Texas, the State Capital.

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thanks for your feedback and we look forward to welcoming you back at your next visit to Austin More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

This hotel is old, outdated, dark, damp, and used up. I was in Austin on business and chose this hotel simply because it was convenient to where I need to be. The people there were friendly enough but I felt like I had gone back in time about 30 years. The carpet is stained and thread bare is places. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thank you for your feedback and please note that we are in process of starting a renovation for the whole hotel More

Clifton, United States
1 review
3 of 5 stars Reviewed June 20, 2014

This is our usual place to stay when we go to Austin. On this stay, I was a bit upset. We found roaches with egg sacks and some spiders in the room, hair still in the bathtub and we did not get any toilet tissue when the room was cleaned. The breakfast is usually pretty good, but on this stay,... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

We apologies for all things had happened in this stay; although we have had our cook and housekeeping for long time and they are the same, who had make the breakfast and clean the rooms and public area, and you were satisfied with them before. We will take care of all issues and make sure to stay at our best... More

Austin, United States
1 review
5 of 5 stars Reviewed June 20, 2014

We stayed for a baseball tournament. It was great to have breakfast available each morning. The hotel allowed for a late check out to accommodate our game situation and all of our rooms were on the same floor. We will definitely stay again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thank you for your feedback and we look forward to welcoming you back to our BEST WESTERN Atrium North More

1 review
4 of 5 stars Reviewed June 13, 2014

I have just come back from Texas. This hotel was a very pretty hotel, very clean and with good facilities. The breakfast was good with freshly cooked eggs. The receptionist staff were really helpful, especially Sarah who went out of her way to help me with good places to visit while in Austin and also told me about the nearby... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Anas J, Director of Sales at BEST WESTERN Atrium North, responded to this review

Thanks for your feedback and we look forward to wlecoming you again to our BEST WESTERN Atrium North in your next visit to Austin More

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Additional Information about BEST WESTERN Atrium North

Address: 7928 Gessner Drive, Austin, TX 78753-6506
Phone Number:
Location: United States > Texas > Austin > Downtown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Atrium North 2.5*
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Also Known As:
Best Western Atrium North Hotel Austin
Best Western Hotel Austin
Best Western Austin
Austin Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Best Western Atrium North is located in the heart of North Austin with easy access to all the major highways and provides ideal accommodations for all type of travelers.Whether traveling for business or pleasure, the BEST WESTERN Atrium North has it all! Within reach of the famous Austin Convention Center, the Texas State Capitol, and the Bob Bullock Museum. J.J. Pickle Research Campus and LBJ Library, this location is also a home to many large corporations including IBM, Siemens, AT&T, Citizens Insurance and not to forget our pride – Texas Longhorns at University of Texas Austin.The hotel is located within six miles away from the 6th Street entertainment district and the Arboretum & Domain Shopping Centers, where you can enjoy many fabulous restaurants, shopping, and other sights and sounds of Austin, Texas. BEST WESTERN Atrium North offers exceptional amenities, superior customer service and a convenient location at an attractive rate. Enjoy our spacious rooms with complimentary high-speed wireless internet access, cable satellite television, and refrigerator, microwave and coffee service. Our guests are greeted with a complimentary full hot breakfast, and can indulge in our indoor heated-swimming pool with a dry sauna, and a 24-hour gym facility. Our business center area is available to our guests for quick and convenient internet browsing and printing.BEST WESTERN Atrium North is an atrium-style hotel with direct interior access to the rooms. Our sleeping rooms are offered with a variety of options such as smoking and non-smoking preferences, handicap accessible, and standard rooms or upgraded whirlpool rooms. We are a pet friendly hotel where we welcome your pet, up to 20 pounds. Service animals are always welcome with no weight limit.With our around-the-clock professional and attentive guest service team, your stay with us will be comfortable and memorable. We look forward to welcoming you to our BEST WESTERN Atrium North in Austin, TX. ... more   less 
Number of rooms
117

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