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All 183 Austin hotels

Courtyard by Marriott Austin Airport

3.0 of 5 Hotel   |   7809 East Ben White Boulevard, Austin, TX 78741 (South Austin)
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88%
Ranked #25 of 183 hotels in Austin
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 days ago
Ayanna M Washington DC, District of Columbia
  • Overview
  • Reviews (307)
  • Photos (34)
  • Amenities
  • Q&A (1)
  • Room tips (49)
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307 people have reviewed this hotel

Traveler rating
    176
    92
    27
    9
    3
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48
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147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Courtyard Marriott Austin 7/18-7/20. Upon arrival I specifically asked for a room that was non-smoking. I was informed that all rooms were non-smoking which was a plus, however upon entering the second floor room, the room had an obvious odor of smoke. I asked for a transfer, which was immediately accommodated, however once switching rooms, the... More

Was this review helpful? Yes
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for taking the time to review your stay with us. Our goal is very specifically to "wow" our guests, and I am sorry to learn we fell short for you. While we are a 100% non smoking hotel, there sometimes are guests who will violate this policy, in spite of the enforced $250 per incident smoking charge. We... More

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Experienced their shuttle service a couple of times due to delays with my flights and everyone I came into contact with was wonderful! They were always friendly, smiling and helpful. Will absolutely stay with them again.

Was this review helpful? Yes
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for taking time to review your stay! Our shuttle service operates 7 days per week, 4:00 AM to 11:30PM. While our primary focus is transportation to and from the airport, we also offer shuttle service to locations within a 2 1/2 mile radius of the hotel. More

New Middletown, Ohio, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

I travel a great deal for work and usually stay at Marriott locations. I was very disappointed with this location and visit. They staff was not very friendly. I arrived very early due to travel changes and they refused to let me check-in before 3 PM saying rooms were not available but as I waited for hours in the lobby... More

Was this review helpful? Yes
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Dear jrrepasky, I am sorry to learn about your disappointing experience with us. We work hard to recruit and train the friendliest possible associates and we are always happy to accomodate early check ins whenever there are rooms available. From your comments it sounds like we really fell short during your stay, and I sincerely apologize. I would appreciate an... More

Creedmoor, North Carolina, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

when checking into a hotel and getting your room everyone assumes the room should be nice, neat and clean right! The answer is yes, however most of us don't think about the housekeeping staff at most hotels. I would like to point out the Excellent HouseKeeping staff at the Austin Airport Marriott is one of the Best around!! I too... More

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Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Dear Mr Albritton, Thank you for the wonderful review! I will make a point to share your comments with the housekeepig staff and the rest of our team! More

South Glastonbury, Connecticut
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Courtyard by the airport due to an early flight on the day of our departure. The location is very convenient to the airport, has airport transportation and is located with easy access to TX 183 and 71. From the hotel you are able to see downtown Austin. From the hotel it will take about 25 minutes... More

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Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

All our efforts are directed at being the cleanest and friendliest hotel possible, and it is nice to learn that you enjoyed your time with us! More

NC
Top Contributor
51 reviews 51 reviews
42 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an "old" style Courtyard which I prefer (has the breakfast buffet vs the Bistro). The hotel is very well kept and clean. All of the staff I encountered were friendly and helpful. The breakfast staff were especially friendly and went out of their way to help people and make sure they had what they wanted/needed. The breakfast was... More

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Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

We really appreciate the great review! I am glad to hear you enjoyed your stay, and I hope we see you again next time you are in the area. More

Victoria, Texas
Top Contributor
55 reviews 55 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The only reason I am not giving this hotel 5 stars is because the mattresses in our room (two doubles - room 317) were the noisiest mattresses ever and sloped towards the middle. You couldn't move on them without them making terrible creaking and squeaking. Also, there were awful noises that would happen at the strangest times, almost like big... More

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Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for the review! I am happy to hear that overall your stay was good. I would like to learn more about the concerns you raise about your specific room. Please feel free to contact me at 512 386 7464 or jon.legalos@whitelodging.com More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Wow! The Courtyard Austin Airport has some of the friendliest staff around! I used the shuttle service to the airport for my family vacation and Becca and Kristen were very friendly! I even got to meet the General Manager, Jon Legalos, who was in the lobby greeting the guests as they were coming down for breakfast. The shuttle driver, James,... More

Was this review helpful? Yes
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for the great review! I appreciate the compliments to our staff and will make it a point to share them with all of our associates. It was a pleasure to meet you, and I hope to see you again on your next trip. More

Falmouth, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 24, 2014

The Courtyward was welcoming and clean and in a great location. The only downfall I saw was the area around the hotel which was not grassed over or had any kind of landscaping. It is a poor first impression from the outside which does not fit the rest of the facility. I would definitely recommend this if you need a... More

Was this review helpful? Yes 1
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for the good review! We work hard to provide the cleanest and friendliest hotel possible, and it is good to hear that we succeeded for you. Austin, TX is an area prone to drought, and water conservation is an important issue. Our landscaping is designed to use as little water as possible. I agree that the overall effect... More

Brunei
Top Contributor
80 reviews 80 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 24, 2014

Rooms are of a very good size, with good views over the airfield (if you are a plane spotter) Staff were friendly and helpful. Great location for getting to the Circuit of The Americas and obviously the Airport

Was this review helpful? Yes
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review

Thank you for taking the time to review your stay. Our location is very convenient to the Circuit of the Americas track, and just minutes away from the airport. We appreciate the kind remarks about our staff! More

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Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 East Ben White Boulevard, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

34 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Green Hotel in Austin #15 Business Hotel in Austin #15 Best Value Hotel in Austin #35 Family Hotel in Austin #38 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Guests of the Courtyard Austin Airport will enjoy the close proximity to music, art, museums, and a world-class university. This Austin airport hotel features an on-site restaurant and offers complimentary airport shuttle service and high-speed Internet Access. It is also just minutes from Sixth Street, the University of Texas, the State Capitol, the Austin Convention Center and businesses such as Data Foundry, GM and Tokyo Electron. ... more   less 
Number of rooms
147

Questions & Answers

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