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All 184 Austin hotels

Residence Inn Austin Downtown / Convention Center

3.0 of 5 Hotel   |   300 East 4th Street, Austin, TX 78701
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83%
Ranked #51 of 184 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
Zain M Fort Lauderdale, Florida
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235 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Fort Lauderdale, Florida
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, excellent service. The rooms are small, almost Japanese style. The Breakfast in the morning is good. Overall, good experience. I really liked the fact that they have a 11 pm "no noise" policy. Service all over the hotel was friendly and cordial. The pool is very small (9 people max). don't bother bringing a swimsuit.

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MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Zain M, Thank you for staying with us during you trip to Austin. I am so please our associates made a memorable impact on your stay. They work hard every day to ensure our guests are comfortable. Our hotels are all Green Leaders in the hotel industry. Recycling and energy initiatives are very important to our hotel. We have regular... More

San Jose, California
Top Contributor
134 reviews 134 reviews
20 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Marriott Residence Inn is a high-rise co-located with a Marriott Courtyard, where I've stayed before. Extremely comfortable room. There's also an attached Sports Bar where you can get breakfast, lunch, and dinner. People at the Residence Inn were extremely friendly and helpful. No complaints. The Austin convention center is less than a block away--easy access. Downtown Austin amenities are... More

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MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Steven, Thank you for taking time to post your review and recognize our amazing associates. They are the heartbeat of our hotel and work hard each day to make our guests comfortable. We are located right in the center of Austin and our team will be more than happy to provide you with ideas so you may enjoy the best... More

houston, texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked 3 rooms for a Saturday night at the Marriott Downtown. When we arrived, we were told that all 3 of our rooms have been cancelled. The reason was due to a large group of guests who decided to extend their stay. The only solution offered was to relocate us to the Marriott Austin South. Normally, I would just... More

Was this review helpful? Yes 1
MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

nghianguyen825, Thank you for sharing your experience regarding you recent trip to Austin. I am very sorry for the way the events unfolded that weekend for a few of our guests. We have reviewed that weekend and have developed a game plan to ensure there are better solutions available when all of downtown Austin is sold out of hotel rooms.... More

atlanta
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 1, 2014

We were staying with our 4 year old and got a two bedroom room. We also asked for a quiet room and they accommodated us very well. In fact, we never heard anyone outside our room in the hallways the whole time. We heard plenty of sirens but that's not the hotel's issue. Everybody was friendly. The valets were fantastic... More

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MarriottAustinDT, General Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

gibster1, We are all very excited to have the honor of hosting your son on his first hotel trip! Thank you for choosing our location. Our housekeeper are some of the hardest working and thoughtful people you will ever meet. While they hustle to clean 450 rooms each day they are always paying attention and taking time to make towel... More

Seattle, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 29, 2014

Horrible hotel, it deserves no star at all! Booked a room for 5 nights through a conference housing agent. Reservation was confirmed by the hotel via email. At time checking in, I was told my reservation was cancelled! What the hell! They cancelled my reservation with letting me know! When asked why my reservation was cancelled. The manager, Brandt, said... More

Was this review helpful? Yes 2
MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Jay, My apologies for the way your cancelation was handled. I have shared your review with the team and we have made the required changes. The satisfaction of each and every guest is very important to us and I appreciate the opportunity to work with my team to fine tune their amazing service. Thank you for sharing. Safe travels. More

Portsmouth, New Hampshire
Top Contributor
80 reviews 80 reviews
46 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 27, 2014

This Residence Inn is located in the heart of Austin just a couple of blocks off 6th Street; close enough to walk but not so close to hear the noise. Service was friendly and competent. Many restaurants are within walking distance. The is also a restaurant in the building. An added advantage is that this hotel is located only one... More

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MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Travel_Meister2, Thank you for choosing our downtown Austin hotel and for submitting your review on TripAdvisor. We do have everything Austin has to offer just outside our door including the metro rail computer train! In addition the Airport Flyer bus picks up and drops off 1 block away while B-Cycle bicycle sharing is one block away making the rest of... More

Dallas, Texas, United States
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 25, 2014

As a gold elite, I was upgraded from a regular room to a one bedroom. However, the only difference is a wall. A wall that takes up valuable real estate in a crammed room. This has to be the smallest of all the Marriott one bedrooms. I would have rather kept my original room. I was staying for a teacher's... More

Was this review helpful? Yes 1
MarriottAustinDT, Guest Relations Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

NMWH, Thank you for sharing your feedback with us. Your experiences are important to our improvement. Chef has worked with his team to ensure his oatmeal is plentiful during breakfast. Also, I am sorry that you did not enjoy the extra 80 sq.ft and separate bedroom and living space in the one bedroom suite. While our suites are not huge... More

Raleigh, North Carolina
Top Contributor
116 reviews 116 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 19, 2014

For business I exclusively stay at Marriot properties, and I now prefer the Residence Inn over all other reasonably priced properties - this location is a great example. The service was incredible, the complimentary breakfast was well above average, they had a 'social hour' with free drinks/apps, and the location was directly in the middle of Downtown. The only negative... More

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MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Justin, On behalf of the entire team I would like to thank you for choosing our hotel. Your business is extremely important to us and I am personally proud that our associates helped make your trip to Austin enjoyable. We do offer slightly more breakfast options that the typical Residence Inn but you will find the same social hour in... More

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2014

Residence Inn Austin Tx downtown ( Marriott). Nice hotel~ I valet parked the first night for $28~ but I told the front desk I would self-park the rest of the time. I did self-park the next 2 days but on my bill I was still charged the valet price for all 3 days. so check your bill folks. The hotel... More

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MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

Fannin9, Thank you for staying with us for the 25th ROT Rally. We are the closest hotel to the ROT Rally hot spots and downtown parade route as well as the best dining and activities in Austin. I am glad you liked out biker ducks, they are an annual hit! My apologies for the confusion with the elevator. The elevators... More

Stateline, Nevada
Top Contributor
314 reviews 314 reviews
47 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed July 11, 2014

Nice RI. Great staff and very attentive. They share a building with a Courtyard They have a large bar/restaurant in the CY which we used for breakfast and had a few drinks in the evening. This place is centrally located so you can walk to most places Austin wasn't for us. But the RI was great.

Was this review helpful? Yes 1
MarriottAustinDT, Manager at Residence Inn Austin Downtown / Convention Center, responded to this review

sunnskim I am happy that our hotel was a highlight in your trip. We are right in the center of all of the culture and entertainment and our associates are always available to help your find some the best in the city. Thank you for staying with us. If you do make it back to town we will be here... More

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Additional Information about Residence Inn Austin Downtown / Convention Center

Address: 300 East 4th Street, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn Austin Downtown / Convention Center 3*
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn

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