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Courtyard Austin Downtown / Convention Center

#48 of 191 Hotels in Austin
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300 E 4th St, Austin, TX 78701
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Courtyard Austin Downtown / Convention Center
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Courtyard Austin Downtown / Convention Center
Courtyard Austin Downtown / Convention Center
Courtyard Austin Downtown / Convention Center
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242 reviews from our community

Traveler rating
    89
    114
    24
    9
    6
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35
44
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95
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard Austin Downtown / Convention Center
See the most recent reviews
Austin, TX
Top Contributor
53 reviews 53 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 20, 2015

Don't plan to sleep if you stay at this hotel for the following reasons: 1) Built next to fire station that has ambulance or truck leaving every half hour! 2) zero sound proofing 3) can hear every person in hall 4) can hear people in next room 5) garbage trucks dropping dumpsters in alley. I counted 25 dumpsters! Are you... More 

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

roadStarAustin_TX, Thank you for taking the time to write a review on our hotel and the particularly nice comments about the clean room. As for the noise, we do our best to keep noise to a minimum with noise cancelling drapes, vents with sound reducing insulation and we provide ear plugs. We provide white noise machines at the front desk,... More 

Prosper, Texas, United States
Top Contributor
132 reviews 132 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 25, 2015

I stayed here for a trade show in February. From the time I checked in until I left, the staff was courteous, friendly, and made me feel welcomed. Management is really doing things right here! Charmee (SP?) at the front desk was especially helpful. She offered up advice and ideas on where to eat, where amenities were, and more. The... More 

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

Scott C, Thank you so much for the amazing review and particularly the great comments about Charmae and our housekeeping team. We do our best to make sure everyone of our guests has an amazing experience. We are looking forward to you joining us again soon! All the best, Andrew Scarlett Director of Operations More 

Galveston Island, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 16, 2015 via mobile

Recent stay at the Courtyard Austin Downtown for one night. All staff were friendly & helpful - front desk, bell men, room service - everyone; staff were friendlier than some of the pricier local hotels; clean and comfortable rooms; convenient to many places & restaurants; Starbucks on property; would gladly stay again. . . sometimes it is hard to get... More 

Was this review helpful? Yes
MarriottAustinDT, Front Office Manager at Courtyard Austin Downtown / Convention Center, responded to this review

Linda R, Thank you for making our hotel one of your top choices when your in Austin. Our team works hard and takes pride on delivering the best service in Austin. Thank you for recognizing them for all of their daily efforts. We all hope we get the chance to entertain in the future. More 

Diamond Bar, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed here over the weekend in late January. Downtown location is close to many restaurants and public transportation makes the Soco District easily accessible. The staff here distinguishes this hotel as they are exceptionally friendly and helpful. An excellent place to stay to explore the city.

Was this review helpful? Yes 1
MarriottAustinDT, Front Office Manager at Courtyard Austin Downtown / Convention Center, responded to this review

dbtom2015, Thank you for celebrating our team. They are the most genuine people in this industry and are always available to assist guests with any need. We all appreciate your business and we hope we can be your hotel of choice when you are in Austin. Thank you!! More 

Chitre, Panama
Top Contributor
81 reviews 81 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 13, 2015

The Marriott Residence Inn Austin Downtown/Convention Center was our home for the past four days (six for me). The level of service was phenomenal! At times it was really difficult to remember that this was not a five star hotel. Yes, their service was that good. Even more astounding considering the number of interns/trainees that they have at this location.... More 

Was this review helpful? Yes
MarriottAustinDT, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

PanamaVagabond, Thank you so much for your kind words. The team will be very proud to hear your review. They will continue to work hard to get better every day so that when you return they can provide even more detailed and personal service. We are all so happy you enjoyed your visit to Austin. May your travels be frequent... More 

Farnham UK
Top Contributor
166 reviews 166 reviews
40 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed February 12, 2015

A really great experience. Location is spot on for restaurants and shopping in Warehouse District. Lovely rooms, comfortable bright and super clean and a quiet nights sleep. The staff however were the best part of the visit. Front desk staff were just so friendly and helpful giving us advice on places to visit and directions etc... Nothing seemed too much... More 

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

TravelerFarnhamUK, I want to take the opportunity to thank you for your loyalty to the Courtyard and Residence Inn by Marriott and particularly the great comments about the team! I hope you truly enjoyed your experience with us! We are looking forward to y'all joining us again soon. All the best, Andrew Scarlett Director of Operations More 

Fort Worth, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 27, 2015

I stayed for one night at the Courtyard Marriott with my wife on points. I arrived a little bit early so my room wasn't ready, I left my number for the front desk to call when I could check in. My app let me know the room was ready about an hour later, I was still having fun showing my... More 

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andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

Tim M, Thank you for sharing your experience of your recent stay with us at the Courtyard by Marriott. Our team always strives to deliver the best service that our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the product and service. I am sorry that you had several problems during... More 

College Station, Texas
Top Contributor
85 reviews 85 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 24, 2015

Hotel Staff went out of their way to be friendly and welcoming. However, they gave me a key to a room that already had somebody's personal belongings in it, so had to return to the front desk. Next room was unoccupied. She did give me a coupon for free breakfast for my trouble and the buffet was very nice. Also... More 

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

Mow11, Thank you so much for the great review. I am so glad you had an opportunity to take advantage of our convenient location to all the convention center and the attractions around downtown! We are within walking distance of just about everything you might want to see. All the best, Andrew Scarlett More 

Frisco, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Beautiful hotel at a convenient location. Noise level is high after 2am with ambulance/fire rescue crew buzzing by with loud sirens almost every 20 minutes and lasted for an hour. Would recommend using the ear plugs that the hotel provides.

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

aiveem, Thank you for taking the time to write a review on our hotel. We do our best to keep noise to a minimum with noise cancelling drapes, vents with sound reducing insulation and as you stated we do provide ear plugs. Next time you are in town, let our front desk know at check in and we will put... More 

Magnolia, United States
Top Contributor
65 reviews 65 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 23, 2015

Wow wow wow! These folks go above and beyond. My rooms was immaculate and the people that I engaged were all professional and personal. In a town that is always busy and where customer service has slipped, this hotel has kept it as a daily goal. I will be giving up my stay at Hilton to make this Marriott my... More 

Was this review helpful? Yes
andy075, General Manager at Courtyard Austin Downtown / Convention Center, responded to this review

Guinness C, Thank you for the amazing review and the particularly great note about the service our team provides. We do our best to make this your home away from home and personalize the service to every guest who walks through our doors. I am so happy our culture came through during your stay with us. I hope we get... More 

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