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Holiday Inn Express & Suites Austin NW

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12703 FM 620 N., Austin, TX 78750
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1 room 1 guest
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Holiday Inn Express & Suites Austin NW
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37 Reviews from our TripAdvisor Community

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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Italian first
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1 review
5 of 5 stars Reviewed 6 days ago NEW

We are at the holiday inn express on oak grove in Austin Texas near lakeway. And Shelley and Veronica were awesome and so friendly. I would stay here every time 5 stars all the way. Pool and everything was top notch. Food was great love the walk in mini bar by the lobby so cool.

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Dallas, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel tucked away from the road, so not easy to find at first. Facility was clean. Reasonably priced. Breakfast staff was engaged. Convenient to the highway and Highway 183. Will be back in the future

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Galveston, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good value and really helpful staff at the front desk. Across from the Lakeline Mall and lots of restaurants close by. Great pool and hot tub! Big room, lots of space and good continental breakfast. In August they had pancakes until midnight!!

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Lansdale, PA
Level Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice hotel, clean, competitively priced, the usual "free" breakfast. Room and bathroom had generous amount of space. But... Housekeeping staff made the beds and straightened up the bathroom but did not empty or discard used water cups. Breakfast had microwave cups of oatmeal but no microwave oven could be found in the breakfast room. Water for instant oatmeal packets... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin NW, responded to this review

Dear Al R, First of all, thank you very much for your recent stay at our hotel. It’s nice to know that you regarded our rooms to be clean. On the other hand, we apologize that our housekeeping services and noise disturbance from other guests were a let down during your stay. Your feedback is highly appreciated as this helps... More 

Lincoln, Nebraska
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 4, 2015

The room was large, clean, and comfortable. I didn't use the pool or fitness center, but they seemed nice enough. Lakeline Mall is within easy walking distance, and an Olive Garden is even closer. (There's also a lovely Indian grocery store, which has inexpensive frozen meals.) The price was completely reasonable. I'd be happy to stay there again.

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Salt Lake City, Utah
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 28, 2015

Stayed here for 3 nights on a business trip in mid-Jan. The hotel staff wasn't really going out of their way to be nice, but at the same time it's not like they were rude. The hotel itself, the grounds and the rooms were very clean, wi-fi worked well and the bed was comfortable. I really appreciate hotels that offer... More 

Was this review helpful? Yes 1
Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 31, 2014

Stayed here for 1 night. Hotel was clean and comfortable, front desk was helpful with dinner recommendations. Breakfast was OK, nothing special, but decent. Will stay again next time in the area for sure.

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Forest, Virginia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

Breakfast was not nearly as varied as we have experienced in other Holiday Inns; location is difficult to find. Nice people but the room needed to be cleaner. I always check the corners of the room to see if they are clean. This needed some help. This is a poor value - very expensive in comparison to hotels we visited... More 

Was this review helpful? Yes 1
Austin, Texas
1 review
5 of 5 stars Reviewed February 4, 2014

from warm greeting from Travis at checking, to hospitality of Adam at Manager's happy hour, treated well overall. newer hotel so everything is nice. i have stayed at a lot of holiday inn express and this one was nicer than many of them

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The Woodlands, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 1, 2014

Pleasant, rooms and friendly, helpful staff. Common areas are comfortable and enjoyed the complimentary breakfast. Was visiting Austin for the Special Olympics Winter Games. Many athletes and their parents stayed at this hotel. Everyone I talked with liked the hotel - especially the staff.

Was this review helpful? Yes 1
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