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All 183 Austin hotels

Holiday Inn Express & Suites Austin NW

2.5 of 5 Hotel   |   12703 FM 620 N., Austin, TX 78750 (Northwest Austin)
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Ranked #73 of 183 hotels in Austin
A recent review
4 of 5 stars reviewed 1 week ago
WindySong Forest, Virginia
  • Overview
  • Reviews (29)
  • Photos (27)
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  • Room tips (10)
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29 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Forest, Virginia
15 reviews 15 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Breakfast was not nearly as varied as we have experienced in other Holiday Inns; location is difficult to find. Nice people but the room needed to be cleaner. I always check the corners of the room to see if they are clean. This needed some help. This is a poor value - very expensive in comparison to hotels we visited... More

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Austin, Texas
1 review
5 of 5 stars Reviewed February 4, 2014

from warm greeting from Travis at checking, to hospitality of Adam at Manager's happy hour, treated well overall. newer hotel so everything is nice. i have stayed at a lot of holiday inn express and this one was nicer than many of them

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The Woodlands, Texas
1 review
5 of 5 stars Reviewed February 1, 2014

Pleasant, rooms and friendly, helpful staff. Common areas are comfortable and enjoyed the complimentary breakfast. Was visiting Austin for the Special Olympics Winter Games. Many athletes and their parents stayed at this hotel. Everyone I talked with liked the hotel - especially the staff.

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Houston, Texas
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2013

this was a great hotel for the money. it is located at a busy intersection in NW Austin near Cedar Park. Yet the traffic didn't bother us and the street noise was not noticeable. also only 10-15 minutes to downtown Austin. Staff was friendly, helpful and smiling whether was day, night or graveyard shifts. It served a nice complimentary breakfast... More

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Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 8, 2013

You never know what you're going to get until you get there.....this place had it going on! Great location....near restaurants and shopping. I didn't have a car so this was important. The room was huge, with a couch, desk and table. Microwave, refrigerator and coffee pot (all clean). A well stocked pantry was downstairs with items for a quick meal.... More

Was this review helpful? Yes 1
Birmingham, Alabama
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2013

We spent a week in this hotel & had a very pleasant stay. The front desk staff was always extremely helpful & friendly. I had material shipped to the hotel by FedEx & when it was time to send it back, the general manager personally carried 6 boxes back to a FedEx shipping location. Room was kept clean and well... More

Was this review helpful? Yes 1
Ottawa, ON
15 reviews 15 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 4, 2013

Stayed at this location on business travel for two nights in mid-May. Arrived quite late at night and was pleased to see that the hotel had a small pantry with frozen dinners and snacks (microwaves in-room). Service was good throughout my stay. The room itself was dated and rundown. All the bedsheets and pillowcases had holes in them, which I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin NW, responded to this review

Dear Nokes, Thank you very much for sharing your experience with us. We are happy to hear that you were satisfied with our level of service and we are delighted to know that you found our common areas to be clean and well appointed. However, in respect to the bedroom housekeeping, I can assure you that we try to maintain... More

Olympia, Washington
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2013

We recently stayed here while visiting family in Austin. The hotel is located near a mall, restaurants and the freeway which is convenient. Despite being near the freeway, we never heard the road noise. The hotel property is very clean and well kept with plenty of parking. Despite being completely booked, the hotel was very quiet. We never heard people... More

Was this review helpful? Yes 1
Top Contributor
88 reviews 88 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 7, 2013

On a recent stay, the hotel was clean and neat. They went out of their way to check us in early which I greatly appreciated. A good location that is near resturants and a mall. Even though it's near the junction of several main traffic arteries, there was no traffic noise inside. The hotel is totally non smoking which was... More

Was this review helpful? Yes 1
Top Contributor
77 reviews 77 reviews
53 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 4, 2013

Stayed here two nights for an event at The Oasis. New hotel across the road from large and nice mall. I asked for a quiet room upon check-in but was dismayed when we found the room next to the road and next to an adjacent restaurant that had a live band playing loudly on Friday night. Asked for another room... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express & Suites Austin NW

Address: 12703 FM 620 N., Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin NW 2.5*
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 37' LCD TV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
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