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Holiday Inn Express & Suites Austin NW

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12703 FM 620 N., Austin, TX 78750
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Holiday Inn Express & Suites Austin NW
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Holiday Inn Express & Suites Austin NW
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32 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2015

Stayed here for 3 nights on a business trip in mid-Jan. The hotel staff wasn't really going out of their way to be nice, but at the same time it's not like they were rude. The hotel itself, the grounds and the rooms were very clean, wi-fi worked well and the bed was comfortable. I really appreciate hotels that offer... More 

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Top Contributor
70 reviews 70 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 31, 2014

Stayed here for 1 night. Hotel was clean and comfortable, front desk was helpful with dinner recommendations. Breakfast was OK, nothing special, but decent. Will stay again next time in the area for sure.

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Forest, Virginia
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

Breakfast was not nearly as varied as we have experienced in other Holiday Inns; location is difficult to find. Nice people but the room needed to be cleaner. I always check the corners of the room to see if they are clean. This needed some help. This is a poor value - very expensive in comparison to hotels we visited... More 

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Austin, Texas
1 review
5 of 5 stars Reviewed February 4, 2014

from warm greeting from Travis at checking, to hospitality of Adam at Manager's happy hour, treated well overall. newer hotel so everything is nice. i have stayed at a lot of holiday inn express and this one was nicer than many of them

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The Woodlands, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2014

Pleasant, rooms and friendly, helpful staff. Common areas are comfortable and enjoyed the complimentary breakfast. Was visiting Austin for the Special Olympics Winter Games. Many athletes and their parents stayed at this hotel. Everyone I talked with liked the hotel - especially the staff.

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2013

this was a great hotel for the money. it is located at a busy intersection in NW Austin near Cedar Park. Yet the traffic didn't bother us and the street noise was not noticeable. also only 10-15 minutes to downtown Austin. Staff was friendly, helpful and smiling whether was day, night or graveyard shifts. It served a nice complimentary breakfast... More 

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Orlando, Florida
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 8, 2013

You never know what you're going to get until you get there.....this place had it going on! Great location....near restaurants and shopping. I didn't have a car so this was important. The room was huge, with a couch, desk and table. Microwave, refrigerator and coffee pot (all clean). A well stocked pantry was downstairs with items for a quick meal.... More 

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Birmingham, Alabama
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2013

We spent a week in this hotel & had a very pleasant stay. The front desk staff was always extremely helpful & friendly. I had material shipped to the hotel by FedEx & when it was time to send it back, the general manager personally carried 6 boxes back to a FedEx shipping location. Room was kept clean and well... More 

Was this review helpful? Yes 1
Ottawa, ON
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 4, 2013

Stayed at this location on business travel for two nights in mid-May. Arrived quite late at night and was pleased to see that the hotel had a small pantry with frozen dinners and snacks (microwaves in-room). Service was good throughout my stay. The room itself was dated and rundown. All the bedsheets and pillowcases had holes in them, which I... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin NW, responded to this review

Dear Nokes, Thank you very much for sharing your experience with us. We are happy to hear that you were satisfied with our level of service and we are delighted to know that you found our common areas to be clean and well appointed. However, in respect to the bedroom housekeeping, I can assure you that we try to maintain... More 

Olympia, Washington
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 18, 2013

We recently stayed here while visiting family in Austin. The hotel is located near a mall, restaurants and the freeway which is convenient. Despite being near the freeway, we never heard the road noise. The hotel property is very clean and well kept with plenty of parking. Despite being completely booked, the hotel was very quiet. We never heard people... More 

Was this review helpful? Yes 2
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