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All 184 Austin hotels

Holiday Inn Express & Suites Austin NW

2.5 of 5 Hotel   |   12703 FM 620 N., Austin, TX 78750 (Northwest Austin)
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Ranked #78 of 184 Hotels in Austin
A recent review
4 of 5 stars Reviewed July 23, 2014
WindySong Forest, Virginia
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29 reviews from our community

Traveler rating
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    12
    2
    2
    0
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8
4
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Forest, Virginia
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2014

Breakfast was not nearly as varied as we have experienced in other Holiday Inns; location is difficult to find. Nice people but the room needed to be cleaner. I always check the corners of the room to see if they are clean. This needed some help. This is a poor value - very expensive in comparison to hotels we visited... More

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Austin, Texas
1 review
5 of 5 stars Reviewed February 4, 2014

from warm greeting from Travis at checking, to hospitality of Adam at Manager's happy hour, treated well overall. newer hotel so everything is nice. i have stayed at a lot of holiday inn express and this one was nicer than many of them

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The Woodlands, Texas
1 review
5 of 5 stars Reviewed February 1, 2014

Pleasant, rooms and friendly, helpful staff. Common areas are comfortable and enjoyed the complimentary breakfast. Was visiting Austin for the Special Olympics Winter Games. Many athletes and their parents stayed at this hotel. Everyone I talked with liked the hotel - especially the staff.

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Houston, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 11, 2013

this was a great hotel for the money. it is located at a busy intersection in NW Austin near Cedar Park. Yet the traffic didn't bother us and the street noise was not noticeable. also only 10-15 minutes to downtown Austin. Staff was friendly, helpful and smiling whether was day, night or graveyard shifts. It served a nice complimentary breakfast... More

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Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 8, 2013

You never know what you're going to get until you get there.....this place had it going on! Great location....near restaurants and shopping. I didn't have a car so this was important. The room was huge, with a couch, desk and table. Microwave, refrigerator and coffee pot (all clean). A well stocked pantry was downstairs with items for a quick meal.... More

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Birmingham, Alabama
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

We spent a week in this hotel & had a very pleasant stay. The front desk staff was always extremely helpful & friendly. I had material shipped to the hotel by FedEx & when it was time to send it back, the general manager personally carried 6 boxes back to a FedEx shipping location. Room was kept clean and well... More

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Ottawa, ON
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 4, 2013

Stayed at this location on business travel for two nights in mid-May. Arrived quite late at night and was pleased to see that the hotel had a small pantry with frozen dinners and snacks (microwaves in-room). Service was good throughout my stay. The room itself was dated and rundown. All the bedsheets and pillowcases had holes in them, which I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin NW, responded to this review

Dear Nokes, Thank you very much for sharing your experience with us. We are happy to hear that you were satisfied with our level of service and we are delighted to know that you found our common areas to be clean and well appointed. However, in respect to the bedroom housekeeping, I can assure you that we try to maintain... More

Olympia, Washington
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 18, 2013

We recently stayed here while visiting family in Austin. The hotel is located near a mall, restaurants and the freeway which is convenient. Despite being near the freeway, we never heard the road noise. The hotel property is very clean and well kept with plenty of parking. Despite being completely booked, the hotel was very quiet. We never heard people... More

Was this review helpful? Yes 1
Top Contributor
90 reviews 90 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 7, 2013

On a recent stay, the hotel was clean and neat. They went out of their way to check us in early which I greatly appreciated. A good location that is near resturants and a mall. Even though it's near the junction of several main traffic arteries, there was no traffic noise inside. The hotel is totally non smoking which was... More

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Top Contributor
83 reviews 83 reviews
54 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 4, 2013

Stayed here two nights for an event at The Oasis. New hotel across the road from large and nice mall. I asked for a quiet room upon check-in but was dismayed when we found the room next to the road and next to an adjacent restaurant that had a live band playing loudly on Friday night. Asked for another room... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express & Suites Austin NW

Address: 12703 FM 620 N., Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin NW 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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