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All 184 Austin hotels

Holiday Inn Austin-Town Lake

3.0 of 5 Hotel   |   20 North IH-35, Austin, TX 78701
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Ranked #94 of 184 hotels in Austin
A recent review
4 of 5 stars reviewed 2 days ago
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  • Reviews (447)
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447 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

First of all, stayed 2 nights on labor day weekend. Great great location. Everything else not so much. Stayed in north tower overlooking freeway. On 12th floor. Rooms are like a pizza shape meaning they are huge towards the window but tight spaced towards the door. That included the restroom. Very small. Cleanliness of room was beyond superb. Location good.... More

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13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were pleasantly surprised. After reading about it's age we didn't expect much, but our room was lovely and large. We had a king room 1414. The highway noise was just a dull white noise and we slept very well. The room clean, the front desk staff was knowledgable and helpful. It was great to have the free use of... More

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2 reviews
2 of 5 stars Reviewed 1 week ago

We stayed 2 nights at this hotel while on a quick little get away with our son before school starts. It was overall not a bad stay. The hotel is old and worn. We stayed on the 4th floor and because it is an old hotel, you can hear everything. When our neighbors would leave or enter their rooms, the... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your observations about our property. Yes, we are not the newest hotel in Austin but we strive everyday to provide the best customer service around. Although we were not able to move you, I am glad we were able to make your stay comfortable. Unfortunately, as with all hotels, there are times... More

Top Contributor
75 reviews 75 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is not located downtown, as advertised. It is off the Town Lake and should not be listed as DOWNTOWN. While it is near downtown, it is a bit of a walk vs. taking a taxi or driving. There are local restaurants or other staple businesses close by but there is a full service restaurant and bar inside. There... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your observations and compliments. We don’t advertise ourselves as a downtown location but unfortunately we cannot control the myriad of travel sites on the internet that sometimes put us in that category. Unlike most hotels in the area, we do probide complimentary transportation into the central business district based on the availability of our shuttles. Cab fare to... More

2 reviews
5 of 5 stars Reviewed 1 week ago

I stay here often when I'm in Austin and it's always so pleasant to be greeted by friendly people with excellent customer service. Ashlee, Justin and Zury is always so friendly and helpful. It's right in front of town lake, walking distance to Rainey street and downtown. Great location.

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your continued patronage of our property. We love our regulars and always try to provide the same level of outstanding hospitality to all our guests. I’ll be sure to relay your regards to our staff and please come back and see us again soon. More

Houston, Texas
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was in old tower (615) facing freeway. It was an updated room with 2 doubles but frwy is very noisy at night. Also, there is one switch which controls both the lights for sink/dressing area and shower toilet room. This is an issue if you want to turn the light on to use the toilet or take a... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Yes our location is great and getting better as Rainey Street develops as well as up and coming dining spots along East Cesar Chavez. Although we installed double paned window, some guests may be disturbed by noise from I35. During our upcoming renovation, we’ll be addressing heavier blackout curtains as well changing the switching of lighting in the bath area... More

Lausanne, Switzerland
1 review
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel on a third-party website with a quite appealing price. While this hotel is not really at the heart of downtown, its location in the proximity of the lady bird lake is still an advantage. The hotel is old, and in my opinion it is in a desperate need of renovation. We lived in the North Tower,... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Although your stay did not meet your expectations we appreciate your business and positive comments about our staff. We are taking your advice and renovating the property starting this fall and hope you will return to see the finished product. More

New Smyrna Beach, Florida, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I left a very important piece of personal property hanging in the closet and didn't realize it until I had gone security at the airport. I immediately called and spoke with Harley he said he would put me in touch with the director of housekeeping as soon as they got in , hour later. They immediately went out and found... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We’re very proud of our staff and your experience shows that they truly care for our guests and their belongings. Thanks for mentioning Harley and Alia, they are two of our best and set an excellent example for the rest of our staff. Please come back and visit us again soon. More

Houston, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

I don't mind paying for the price if it is truly 3 stars. After all you are staying for the room comfort. Very poorly maintained. We got switched room. First room had stains on the chair with air condition barely working. Second room with the supposed newer South tower. Curtains have holes all over. They used black masking tapes to... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret that we did not meet your expectation during your stay. I’ve show this to our maintenance and housekeeping department and have been assured that this is not our standard practice. You may be interested in knowing that we will begin a complete renovation starting in the fall and it will include new window treatments as well as... More

San Antonio, Texas
Top Contributor
111 reviews 111 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Holiday Inn Austin Located on IH 35. Hotel is next to Town Lake You can rent a paddle boat or sailboat close by. Hotel is 20 walk to 6th street and a 10 minute walk to Rainey Street. They have a shuttle bus available mostly to airport but during certain hours will bring you to nearby sites and drop you... More

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

You hit all the high points, thanks for your compliments about our staff. Soon we’ll have all of these assets and a new look to boot. Our renovation will begin in November and be completed in the new year so come back and see us again then. More

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Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn

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#69 Business Hotel in Austin #94 Spa Hotel in Austin
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Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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