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Holiday Inn Austin-Town Lake

3.0 of 5 20 North IH-35, Austin, TX 78701
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Holiday Inn Austin-Town Lake
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Holiday Inn Austin-Town Lake
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510 reviews from our community

Traveler rating
    131
    168
    123
    59
    29
See reviews for
83
106
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185
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Terrible place to stay. Staff tried to enter room with "lost" guest at 5:30 am. luckily door door clasp was on. No knock or checking who was registered in the room. Someone charged drinks to my room at check out. When asked to see signed charge, they couldn't find it. Days later they were too busy to look for it... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. Your experience is indeed troubling as this is a violation of our policy to always knock and wait for a reply. We will investigate and take measures to assure this does not recur. I’m glad we were able to reverse the erroneous charge to your room. Unfortunately, the wait is... More 

Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The moment you walk in, you are greeted by the friendliest staff. From the Van Driver to the Front Desk Clerk, you receive a very genuin welcome. During a great checkin the staff recognised me by my IHG Rewards Club member status.

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for the kind review. We do love to give our guests the kind of Texas hospitality they expect in Austin and it shows. Thanks for noticing and please come back again soon. More 

St. Louis, Missouri, USA
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Holiday Inn, Town Lake was a wonderful stay for my wife and I. Stayed in room 1024 and had a relaxing, fun view of Lady Bird Lake. Great walks around the lake, etc. Fun to watch people fishing, kayaking and more. Hotel's room was perfect, clean, spacious, had everything we wanted. Great wifi, no problems. Bar and restaurant superb. Bar... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We’re so glad you enjoyed your stay. Yes we are a great place to spend a weekend in Austin and it seems like you were able to take advantage of some of our many amenities. Thank you for your positive comments and please come back soon. More 

HOUSTON
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Circular plan, so the rooms are pie shaped! Rainy night, so I went to the bar for dinner, happened to be the night of the new governor's inauguration and ball. Some attendees were in the bar afterwards, I think because the price was in line with the state gov't per diem allowance. Chatted with a few. Easy to go to... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We glad that we exceeded your expectations during your stay. Our property does indeed offer an outstanding value with complimentary wifi, parking and airport transfers. We certainly enjoyed all those in town for the inauguration and hope you can come back and stay with us again soon. More 

Mansfield, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a nice hotel right next to the river with plenty of jogging trails and a lot of fun stuff to do on the river. The staff is very helpful, especially in the morning during breakfast. The hotel is right next to downtown as well.

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for you kind comments about our hotel and particularly our staff. They truly are our greatest asset. Our location does give guests the best of both world by placing them right on Lady Bird Lake and provide easy access to all that our downtown area has to offer. Thanks again and please come back and see us again soon. More 

Orlando, Florida
Contributor
17 reviews 17 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I needed to be close to town for business and under $250. I got a $233 rate, which was very high for the product received. Pros - the lake and the view, server Leo in the hotel restaurant. Cons - dated, dated, dated; the rooms were clean but there were stains on the couch, lamp shade, bed skirt and elsewhere.... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for the comments and compliments to Leo and our Housekeeping staff. We are indeed renovating the hotel from top to bottom starting in mid April. All the areas mentioned will be brand new soon and we hope you’ll come back and see the changes we’ve made. More 

Switzerland
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed there before and they made some improvements. Or maybe it's just about which room you end up in. Room was big, clean, nothing falling apart and had an amazing view, as I was on the top floor. And this time I wasn't facing a huge and loud AC and apparently construction was one, no more cables in the... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to relay your observations. We always appreciate the input. We are indeed on the southern end of what would be considered Downtown. If walking is for you, there are other routes not on the frontage road. A walk up the hike and bike trail will land you near the Four Seasons Hotel at Cesar Chaves... More 

Texas City, Texas
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was in the perfect location for us - within walking distance to Rainey Street! They also have free parking in the garage. The room was very clean. But the hotel (the hallways & elevators in particular) could use some updates.

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We’re glad you mentioned it.. We will be updating the entire property starting in April. Our location just seems to get better as the area around us develops. Please come back soon and see the changes we’ve made. More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Booked last weekend through hotwire and man did we luck out by getting Holiday Inn Town Lake. Just a 3 minute walk to Rainey, close to the boardwalk, and great views of the lake. Shae at the front desk was very helpful during checkin/out, all the staff were very helpful and friendly. I would like to put five stars on... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review. We strive to provide each and every guest with the same outstanding service you received during your stay. Yes our second elevator in the North Tower is up and running. After many years of service, it received a new hoist that necessitated a 24 hour shutdown. We apologize for the inconvenience. We’re glad we were... More 

1 review
2 of 5 stars Reviewed January 15, 2015

I recently stayed in Austin at this hotel and was there for 2 nights. The room smelled faintly of smoke when I walked in but seemed to lessen, so I didn't mention it to any staff. I spent part of the day working in my room and so no one cleaned it, but when I left for dinner, I mentioned... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your observations. We certainly regret that your stay was not up to our standards. We are a 100% non smoking hotel per Austin city ordinances and charge a hefty cleaning fee if a guest smokes in a guest room. Unfortunately, some guests still choose to violate these policies. As with most hotels,... More 

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Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Hotel Style:
#73 Business Hotel in Austin

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