This is a great location, with easy access to Town Lake running trails and to the I-35. The property itself is tired and run down. It was the sort of room you wanted to be out of in the morning. The hotel lobby has no charm at all. The staff were friendly enough. We had a room just down from...
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We stayed here for a special occasion and what service!!! Aaron at the front desk was extremely helpful!!! We loved waking up to the incredible lake view!!!!
Staying here every time we come back!!!!
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Thanks for staying with us last month. Yes, Aaron is an outstanding employee but he is only one of many. They are what make us a hotel that people love to stay at and return to. We hope to be your home away from home the next time your travel plans include Austin.
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Overall, the hotel was an average (at best) experience. Not great linens or any extra blankets in room, semi sticky carpets in room, shower temperature was either scalding or freezing, hair dryer did not work, main elevator was questionable and in room thermostat was all over the place - finally set on 55 to get about 70 degrees. The service...
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My apologies for your less than satisfactory experience. I would really like to know who the manager was that you dealt with. We recently upgraded our bandwidth and the number of access points so I'm concerned that you did not have adequate access. The desk should know that we do not have wired connections in our guest rooms and guests...
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We stayed for 5 nights total at this hotel during a girls weekend/week visit to Austin. The hotel offers shuttle service to the airport, downtown and to other places, when available, which is absolutely fabulous! The hotel is 1 mile from downtown and right on the walking path of Town Lake which you can walk to Congress St. Bridge along....
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Reviewed December 28, 2009
Thanks so much for this wonderful review. You experience is what we strive for with all our valued guests. Thanks too for your kind comments about our staff, they are our most important asset and we post these comments to make sure they get the recognition they deserve.
Its not always easy to provide good service and hospitality with a...
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We stayed here for 2 nights while visiting Austin. The location is good as it is right off of the interstate and close to downtown. The hotel offers a shuttle to anywhere within a 3 mile radius which is nice.
We got a room in the round part of the hotel which is the "newer side". It wasn't that new...
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We're certainly glad you enjoyed your stay. I do have to correct you on one point. The round, or Capitol, tower was the first structure built in 1967 and is one of only 2 left in the US. The square; or Lake Tower, was built later in 1985 and includes the Fitness Center and the 6th floor pool deck overlooking...
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We stayed here as an overnight stop before moving on the next morning. The hotel was easy to find, but I had lived in Austin before and knew exactly where on I-35 it was located. Check in was quick, but the staff could have been a bit friendlier. No mention of hotel facilities or suggestions for activities in the area....
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Thanks for taking the time to submit a review on our Hotel. We are hard to miss as "That round building on 35" I'm disappointed that the front desk didn't give you more information about what's close by. We provide transportation to our guests into the downtown area where there is dining and entertainment for just about any taste.
You...
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We stayed here while working at the flower & garden show and while it's a sufficient hotel, they really need to invest some money in renovations. The hotel is just plain tired and in need of a face lift. That said, the location is tremendous, it is clean and the staff are all at least friendly. The restaurant has a...
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Thanks for the comment, we're glad you enjoyed your stay and our location. We were completely renovated in 2008 and are in the process of planning for further enhancements including carpeting and other soft goods that need updating. Our hotel gets heavy use so these step are an ongoing process.
I was elated to learn that you found our hotel...
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I guess I'm used to being treated well at Holiday Inn sites when I check in because I'm a platinum member. Though this is not like any other HI I've been to where the staff is always great, the staff at the front desk here was not very nice when I checked in. They were not great when we had...
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I was disappointed to learn that you were not recognized as a Priority Club member. Members are a vital part of our business and should always receive a welcome amenity along with a room upgrade. I'd love to learn who was at the desk that day.
The hotel gift shop is a contractor so we do not control pricing there...
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I was down in Texas visiting Dallas and San Antonio when my family decided to stop in Austin for a night to check out 6th Street. While the hotel was not downtown (not that thought it would be), it was only a 5 or 10 minute drive to the state capitol or the bars. In fact, we never even had...
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Thanks for your kind comments. We are indeed located in a prime spot on Lady Bird Lake and outside of the bustle of the city center. Next time take advantage of the free shuttle into downtown and the various entertainment districts. It's also available to and from the airport. Highway noise is indeed minimal due to the double paned glass...
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Need a place to stay for a 12 hours between flights w/ hotel shuttle... The hotel is about a 20 minute ride from AUS. Drivers are courteous and helpful w/ loading of luggage. Reception process was completed quiclkly with competant staff. This ends the good part.
Was issued a room on a high floor right off the elevtor lobby with...
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Thanks for the comments. Based on previous travel, I can understand. We certainly can't compare to the Park Hyatt London or the Westin Paris. I'm glad you enjoyed the complimentary airport shuttle and it sound like our staff met your expectations.
Unfortunately, some elements of your room did not allow for a successful stay. We don't usually get comments about...
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35 Reviews
221 Reviews
