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Holiday Inn Austin-Town Lake

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20 North IH-35, Austin, TX 78701
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Holiday Inn Austin-Town Lake
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Holiday Inn Austin-Town Lake
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556 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel was three stars. Needs an update and apperently they are getting one. Worn carpet and furniture throughout. The location is good, a two minute walk to rainey street. Nothing special about the hotel however.

Was this review helpful? Yes
Chicago, Illinois
1 review
3 of 5 stars Reviewed 3 days ago NEW

This room with 2 double beds was maybe average at vest. Beds were good. There is 1 lite that turns on both the sink area and the water closet. When using the w.c. during the night the light is shinning on the other guest. Shabby hallways. Terrible directions from check in staff on how to fine the parking garage and... More 

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San Antonio
1 review
5 of 5 stars Reviewed 4 days ago NEW

I very much enjoyed my stay. I always do. From check in to my departure, I stay impressed by the staff. The hotel is currently under renovations so I can't wait to see the changes that will happen! If you get the chance, check out Austin Sail boat rentals this summer!

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for the great review. We strive to provide every guest with the same wonderful stay you experienced. We are indeed renovating the entire property. Rooms will begin in July and the lobby will be transformed starting in October. Please come back and watch our progress. More 

Taos
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. The food was okay and the bar was good. Rooms were large with excellent beds. The round design makes for a long walk if you get off the wrong elevator. It is within minutes of the airport with their shuttle. The staff friendly and helpful and bartender was very nice.

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the positive review. We’re glad you enjoyed your stay. We coach all our associates to give guests as much local information as possible so they can feel at home in Austin. It’s the kind of Texas Hospitality expected in the Lone Star State. Please come back and see us again soon. More 

Kentucky
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 1 week ago

Where do I begin with a review of this property? The original hotel was built in the early 70s and for nostalgia fans you will be happy to know nothing is changed in the last 45 years. The carpeting in the common areas and rooms is old, corn, and staying with years of activity. The doors show evidence of being... More 

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the review. We certainly appreciate the input. Just to correct a couple of issues for accuracy, with respect. Although we did a complete renovation in late 2008, the original structure, our Capital Tower was built in 1967 and has been a Holiday Inn ever since. The addition tower, lobby and meeting space was added in 1985 and was... More 

Travelers are raving about these Austin hotels

London, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Just back from a 5 day conference visit! The hotel made me feel like Marty McFly in back to the future! It was a genuine back to the 70/80's experience complete with a musky odour from the era! The staff were great, but are being let down by a product where the obvious lack of investment is scandalous! my rate... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to relay your observations. Although our last full renovation was in 2008, we're in the midst of a complete refit that will transform the property. Currently we're working on guest room corridors. Then we'll be redoing our guest rooms and finally the lobby will be reconfigured to reflect the preferences of the modern traveler. We... More 

Rusk, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in room 621 at this hotel on June 7, 2015. Our room view was I-35. The bill for the room, taxes and fees (before room service) was $182. This is an older hotel but the decor is nice. There were signs posted that said the hotel was undergoing renovation. Our stay was not affected by any renovation work.... More 

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a few moments to relay your comments. The specific room number is very helpful when addressing your concerns. This information has been given to our engineering and housekeeping staff for follow up. The standard for compendium storage is in the desk drawer. I believe the goal is to de-clutter the desk as much as possible. For customer... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This place was dirty & run down. Only 1 of 2 elevators worked. They started taking away the $12 breakfast buffet as we were still eating. Buffet was awful. We did have a good view. There was a stain on the sofa. This place is gross. I'll never stay here again.

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your frank review. Unfortunately a construction crew damaged a water pipe and damaged our elevators. Both Capital Tower elevators are up and running. Our buffet is usually removed at 10am. I can only assume that if you were there at that time, the staff assumed that seconds weren’t in your plans. I’ll be sure to share this with... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here 3 nights with my husband while he had a convention. It was a bad experience. The worst part was that they did not clean the room. I came downstairs at 5 pm to inform them and spoke to a young lady ( I believe Dottie) and ask that it please get serviced in the next few hours... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to leave such a thorough review. We take these issues seriously and will use this to train and better our staff and service. I would like to clarify a few issues you experienced. Our housekeepers are instructed to respect Do Not Disturb signs and return to the room twice before their shift is over. Housekeepers... More 

Wauseon, OH
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for business. Location is convenient. Rooms and rest of hotel outdated and a bit grimy. Air conditioning in room VERY loud. Woke me up rattling several times. Restaurant was no better than a Denny's and tables were sticky. I wanted to visit the pool but I can see it from my room. It's been empty and water appears... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your comment and for staying with us. We’re in the process of updating our entire hotel to keep our look and facility up to date. I’ll also share your comments with our restaurant manager to assure that cleanliness and quality remain their top priority. We hope you will come back and visit us again soon. More 

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