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Holiday Inn Austin-Town Lake

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20 North IH-35, Austin, TX 78701
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Holiday Inn Austin-Town Lake
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Holiday Inn Austin-Town Lake
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535 reviews from our community

Traveler rating
    133
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    136
    63
    29
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196
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed here on business, staff were very kind, but facility a bit creepy when coming in late at night. Finding a parking space in the attached garage which is unsecure, then a scary (flickering overhead light, dented and scratched doors, heavily stained floor - basically, like a horror movie) elevator back down to the ground floor to get back into... More 

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todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind words about our staff, Judith. We pride ourselves on the hospitality we provide to each guest that stays with us. We are surprised by the movie comparison and regret you had that experience. We are schedule to begin a complete renovation of the hotel this month that will address many of the items you described.... More 

Los Angeles, California
Top Contributor
128 reviews 128 reviews
88 hotel reviews
245 helpful votes 245 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It's an outdated place in structure and design, and there was a used Q-tip lying in the elevator for more than a day, but once you make it into your guest room it's up to date and clean, and has great beds. The location is a bit wonky and hard to reach unless you know where you're going. Several Uber... More 

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todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Our iconic design has become a landmark on the Austin skyline for decades. However, you will be happy to hear that while the shape of the exterior will remain the same, this month we are beginning a complete renovation of the entire property that will definitely bring us into 2015! We are very excited about this renovation and hope that... More 

UK
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

I spent 5 nights at this hotel last week. I asked for a quiet room and initially was given one overlooking I35, a major highway which is always busy. I got moved but it was still quite noisy. The hotel room was not particularly clean, and as others have described the hotel overall was very tired. Staff were pleasant. I... More 

Was this review helpful? Yes
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your feedback. We always welcome and trust our guests' remarks about their stay. In the coming weeks we are going to begin a renovation of the entire hotel. This renovation will address many of the issues you described. We are very excited about this project and hope that you will give us another chance and come back... More 

DFW area
Top Contributor
90 reviews 90 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this Holiday Inn for two nights in room 728, which had a view of both the lake and the highway. The room was clean, the bedding was average and the air conditioning worked. The drain in the bathtub was extremely slow. There was a coffee pot in the room and free wifi. The hotel is right off I35... More 

Was this review helpful? Yes
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Hello! Thank you for your feedback about your recent stay. We think our location is a definite plus, too - easy access from I-35 and nestled along the shores of Lady Bird Lake for easy access to the Hike & Bike trail for the outdoor enthusiasts. We are also a close walk to the increasingly popular Rainey Street Entertainment District.... More 

Tulsa, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located very close to Colorado River with boardwalk and hike and bike trails. Hotel has a nice bar and restaurant. Also, it is close to downtown and restaurants. Room rates are reasonable. Hotel renovation is expected to start soon. It should make this hotel even better place to stay if you can avoid I 35 traffic.

Was this review helpful? Yes
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind words about our hotel. We are very excited about our upcoming renovation and hope that you will return once it is complete to see our transformation! More 

Longview TX
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for walking to the lake, or the restaurants/ food trucks on Rainey Street. Less than a mile from the convention center. This property needs some updating. I imagine the view from the lakeside rooms is great, but I had a (very) noisy room facing the interstate. Maid service was uneven (one day, no bath mat, another no soap).... More 

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you your staying with us and relaying your observations. We are certainly located in a great spot and it seems to be getting better with the development of the Rainey Street entertainment district. We will soon be doing the updating you mention. It will include a top to bottom renovation that will transform the property. We hope you will... More 

McAllen, Texas, United States
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here during a conference I attended. I immediately realized that my bed was lumpy and lacking a mattress pad. I called the front desk and was told all the beds were identical in the hotel. When I returned that evening and tried to run a bath, the tub stopper was faulty and leaked. The shower pull was so... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. We will indeed be renovating the property starting in just a couple of weeks. The renovation will address those issues you mentioned and much more. We hope you will give us another try the next time business or pleasure brings you to Austin. More 

Saint Francisville, Louisiana
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Mr. Steve was courteous and helpful when bringing up missing wash cloths. Mr. Boudreaux (GM) was genuinely concerned that our stay was a success and enjoyable. I stayed in room number 1128, the room attendants were helpful. The hotel is centrally located. allowing quick access to Town Lake for canoeing, kayaking, and rowing. Many restaurants are within close driving distance.... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind comments about our hotel and staff. Our location truly is one of our best assets and allows guests easy access to the lake as well as Rainey Street and downtown. You may be interested in our coming renovation. We’ll start in just a few weeks and continue throughout the summer to redo all areas of the... More 

London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a well situated hotel. We dropped out things off and got a cab ride to the Capitol Building ($9) and went on a sight seeing foot walk from there! Check out the 6th St bars which were incredible. And in hindsight would have allowed 2 days instead of the one night. One criticism would be the shuttle bus... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your positive comments. We really are located in a prime spot with easy access to all that Austin has to offer. Our local shuttle is based on availability and is best scheduled in advance if possible. Our airport runs offer complimentary access to and from ABIA and are scheduled based on airline... More 

Bath, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is wedged neatly betwixt the thriving Downtown area and Lady Bird Lake. It's also a stone's throw from the very cool restaurant/bar area of Rainey Street - see my other reviews. So, perfect for the Austin beginner. The hotel itself is fine, although could do with a bit of updating. The bar is like a cave, but the... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

What a great review. Thanks for your kind word about our staff and the wonderful description of our location and all it has to offer. We’re also about to start renovations that will update and transform the property. Beginning in a few weeks we’ll start the work in corridors and public space, followed by guest rooms and finally the lobby... More 

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