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Holiday Inn Austin-Town Lake

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20 North IH-35, Austin, TX 78701
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Holiday Inn Austin-Town Lake
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Holiday Inn Austin-Town Lake
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538 reviews from our community

Traveler rating
    133
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Top Contributor
80 reviews 80 reviews
46 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel needs serious updates in common areas. The rooms are very clean and spacious (11th floor river view is great). The beds are comfortable. The swimming pool is nice and a decent workout room is available. The wifi is good. The staff was very friendly and accommodating. The free parking is convenient. Leave your car here and walk less... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the thorough review and travel tips. We are indeed updating the hotel in all areas. Currently, we’re working on guest floor corridors, then rooms and finally a complete lobby renovation. We hope you will return soon and see our progress. More 

Fredericksburg, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Aside from one minor mishap with the elevator door closing too quickly and catching my arm, our stay here was fantastic! We had a clean, quiet room, with a great view, very personable staff all around. Bartender at the Bar knew what we wanted before we even walked in! (He remembered us from the night before) Leo, in the Pecan... More 

Was this review helpful? Yes 2
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review and you are very welcome. Leo is indeed one of our best and exemplifies the kind of Texas hospitality we strive for every day. Our renovation is in progress and will soon transform the property. We hope you will return and see the improvements we’re making. More 

Groningen, The Netherlands
Top Contributor
135 reviews 135 reviews
62 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have been here a couple of times, the last time being 4 years ago and it is still the same as back then: a bit old-fashioned, carpetry not really clean and the exterior looks pale. This hotel needs an upgrade and paint job urgently. The location is very good, and even though right next to the I-35, the traffic does... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for staying with us and for taking the time to leave your comments. We are indeed upgrading and have begun with our guest room hallways. Rooms will be next and then the lobby. Please come back soon and see our progress. More 

Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here on business, staff were very kind, but facility a bit creepy when coming in late at night. Finding a parking space in the attached garage which is unsecure, then a scary (flickering overhead light, dented and scratched doors, heavily stained floor - basically, like a horror movie) elevator back down to the ground floor to get back into... More 

Was this review helpful? Yes 1
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind words about our staff, Judith. We pride ourselves on the hospitality we provide to each guest that stays with us. We are surprised by the movie comparison and regret you had that experience. We are schedule to begin a complete renovation of the hotel this month that will address many of the items you described.... More 

Los Angeles, California
Top Contributor
128 reviews 128 reviews
88 hotel reviews
246 helpful votes 246 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's an outdated place in structure and design, and there was a used Q-tip lying in the elevator for more than a day, but once you make it into your guest room it's up to date and clean, and has great beds. The location is a bit wonky and hard to reach unless you know where you're going. Several Uber... More 

Was this review helpful? Yes 1
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Our iconic design has become a landmark on the Austin skyline for decades. However, you will be happy to hear that while the shape of the exterior will remain the same, this month we are beginning a complete renovation of the entire property that will definitely bring us into 2015! We are very excited about this renovation and hope that... More 

UK
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I spent 5 nights at this hotel last week. I asked for a quiet room and initially was given one overlooking I35, a major highway which is always busy. I got moved but it was still quite noisy. The hotel room was not particularly clean, and as others have described the hotel overall was very tired. Staff were pleasant. I... More 

Was this review helpful? Yes 1
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your feedback. We always welcome and trust our guests' remarks about their stay. In the coming weeks we are going to begin a renovation of the entire hotel. This renovation will address many of the issues you described. We are very excited about this project and hope that you will give us another chance and come back... More 

Travelers are raving about these Austin hotels

DFW area
Top Contributor
90 reviews 90 reviews
30 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this Holiday Inn for two nights in room 728, which had a view of both the lake and the highway. The room was clean, the bedding was average and the air conditioning worked. The drain in the bathtub was extremely slow. There was a coffee pot in the room and free wifi. The hotel is right off I35... More 

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todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Hello! Thank you for your feedback about your recent stay. We think our location is a definite plus, too - easy access from I-35 and nestled along the shores of Lady Bird Lake for easy access to the Hike & Bike trail for the outdoor enthusiasts. We are also a close walk to the increasingly popular Rainey Street Entertainment District.... More 

Tulsa, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is located very close to Colorado River with boardwalk and hike and bike trails. Hotel has a nice bar and restaurant. Also, it is close to downtown and restaurants. Room rates are reasonable. Hotel renovation is expected to start soon. It should make this hotel even better place to stay if you can avoid I 35 traffic.

Was this review helpful? Yes
todped, Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind words about our hotel. We are very excited about our upcoming renovation and hope that you will return once it is complete to see our transformation! More 

Longview TX
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Great location for walking to the lake, or the restaurants/ food trucks on Rainey Street. Less than a mile from the convention center. This property needs some updating. I imagine the view from the lakeside rooms is great, but I had a (very) noisy room facing the interstate. Maid service was uneven (one day, no bath mat, another no soap).... More 

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you your staying with us and relaying your observations. We are certainly located in a great spot and it seems to be getting better with the development of the Rainey Street entertainment district. We will soon be doing the updating you mention. It will include a top to bottom renovation that will transform the property. We hope you will... More 

McAllen, Texas, United States
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed here during a conference I attended. I immediately realized that my bed was lumpy and lacking a mattress pad. I called the front desk and was told all the beds were identical in the hotel. When I returned that evening and tried to run a bath, the tub stopper was faulty and leaked. The shower pull was so... More 

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. We will indeed be renovating the property starting in just a couple of weeks. The renovation will address those issues you mentioned and much more. We hope you will give us another try the next time business or pleasure brings you to Austin. More 

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