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All 182 Austin hotels

Holiday Inn Austin-Town Lake

3.0 of 5 Hotel   |   20 North IH-35, Austin, TX 78701
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Holiday Inn Austin-Town Lake
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Ranked #96 of 182 hotels in Austin
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395 people have reviewed this hotel

Traveler rating
    99
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    97
    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great room, great location. Close to downtown as well as the arboretum location. full restaurant and bar, not priced to gouge you. If you are a whiskey person see if you can grab a a seat directly at the bar and hope Troy is working. Rockstar, very knowledgeable.

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Although you’re typical Holiday Inn lounge doesn’t always have the reputation as a fun place, it’s the people that make ours great and Troy is a big reason. He’s enjoys what he does and is good at his work. Thanks for taking the time to let us all know. We do appreciate it. More

Duarte, CA
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was in, what is considered to be, the older tower. Room was small. 2 full beds pretty much took up the entire width of the room with some space in between. Bathroom was small too. Everything in the room was clean and in good working condition. There was a mini-fridge, microwave, and coffee in the room. I don't know... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the detailed review. It appears that you had a pleasant stay. Our last complete renovation was in 2009 but we’re in the process of another one for this year. We get heavy use so it’s a never ending process to keep everything up to date and in good order. The business center computers are checked daily but it’s... More

NYC
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good location on the lake, close to Rainey Street which was a real plus. Did not have opportunity to take advantage of pool or other amenities but the staff we encountered were all very friendly. Free wifi always a plus.

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. You hit some of the high points that many of our guests appreciate and we’ll continue to work to make the hotel even better for your next stay. Come back and see us again soon. More

Kansas City, MO
Top Contributor
175 reviews 175 reviews
102 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed two night in April and was very satisfied. My room was clean and updated. The bed comfortable. The bathroom was on the small side but I was traveling alone so that was not a problem. Checking in took a little more time then it should because there were only two people behind the desk and there was a... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for the comments and observations. They are welcomed from a seasoned traveler and top contributor to Trip Advisor. We do our best every day to provide clean and comfortable accommodations at a reasonable cost. We’re generally priced competitively with similar hotels but we also provide free parking and WiFi unlike other properties around the downtown area. This can... More

Texas City, Texas
Top Contributor
88 reviews 88 reviews
42 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a standard Holiday Inn. As a platinum member, the "free" gift was 500 points or a free drink. I like other hotels that allow you to grab amenities from the gift shop. Speaking of gift shop, they don't allow you to use your credit card unless it is a $10 charge. Really? Overpriced and no credit card? There... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the detailed comments and for taking the time to relay them, particularly the information on the gift shop. Like many hotels, we do not run the gift shop or set their policies although we will be addressing the $10.00 minimum. I understand that many small businesses seek to minimize the percentage paid as so called “swipe fees” by... More

London, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The quality of the hotel is fine, as you would expect from a Holiday Inn. The location is right next to the I35, which is great if you are just passing through. However, you can't easily walk to all the main sights in Austin, especially when it's hot. The only thing close by is Rainey Street, which is great for... More

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todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your comments. It appears as if you had a pleasant stay with us. Many guest like our location on the lake and away from the bustle of the city center. We are close enough to walk but it’s roughly a 15 minute walk to the convention center. We do offer a complimentary shuttle to our guests, based on... More

Austin, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights. Upon check-in (at 7 pm) we were told we had to wait for the staff to finish cleaning our room. It was taking some time for the staff to clean the room so we left for a quick dinner and came back to within the hour to check-in. Our room was ready by the time... More

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you your input about your recent stay. I’m concerned about the cleanliness of your room and have share your comments with housekeeping. These comments are reviewed with staff so they understand how their work affects our guests. Our location just seems to be getting better and better with the development of the Rainey Street District. It’s just a short... More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Convenient location downtown with shuttles to 6th street. Slept great on a double size bed. Fred from the front desk was very nice and helpful in taking our group downtown on a shuttle bus. Great customer service.

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the compliment and we’re really glad you enjoyed your stay. Providing exemplary hospitality is our goal for every guest, every day. Come back and see us again soon. More

Edmonton, Canada
Top Contributor
52 reviews 52 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has a great location. It's right on the trail system along Town Lake with easy access to the Rainey Street entertainment area, and about a 12 minute walk to the Convention Center. It was just far enough away from the busy areas that it was nice and quiet at the hotel. While the hotel is a bit dated,... More

Was this review helpful? Yes 1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to make comments on your recent stay. We’re glad you enjoyed the location as many of our guests do. Also, it sounds as if your stay was a pleasant one. Unfortunately, we dropped the ball on room service. Although I’m glad that you were not charged for the wrong order, our goal is to... More

Senior Contributor
48 reviews 48 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 9, 2014

Staff is great. Hotel is tired. Location convenient to convention. Breakfast is a great deal. Nice to be next to lady bird lake. Make sure you book airport travel way ahead of time, waited too long and it cost a fortune. Shuttle bus can work as well

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the kind comments and yes, our staff is great. The location gives our guests the convenience of being close to Downtown and a scenic setting on Lady Bird Lake. In recent years, our location has gotten better and better in terms of SXSW. This year just about all the venues along Rainey Street are Official SXSW Showcases and... More

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Additional Information about Holiday Inn Austin-Town Lake

Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Holiday Inn Austin Town Lake Hotel
Holiday Inn Austin
Austin Holiday Inn
Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#70 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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