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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

2.5 of 5 Hotel   |   10711 N Research Blvd, Austin, TX 78759 (Northwest Austin)
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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
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Ranked #14 of 184 Hotels in Austin
A recent review
5 of 5 stars reviewed 4 weeks ago
misslarue65 Mesquite, Texas
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48 reviews from our community

Traveler rating
    35
    10
    1
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Mesquite, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very nicely maintained, fairly new hotel. I was surprised to learn that the property was more than a year old. Looked and felt brand new. The beds were awesome. The room was clean and smelled nice. The bathroom had a great shower and nice amenities. Stayed one night for business and will be back the next time... More

Was this review helpful? Yes 1
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Miss Larue, I wanted to take a moment to say thank you for taking the time to review our hotel on Trip Advisor. We know how valuable your time is, and that you would take a few moments of your day to share your great stay with all our fellow travelers, means the world to the team and myself.... More

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2014

Room Smelled bad, and was dirty. Also I had reserved a King they only had two queens bed rooms when I arrived and offered no compensation. Won't return. Good points, nice location good resturants close by.

Was this review helpful? Yes 1
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Don, First I would like to apologize on behalf of all of us here at the hotel for falling short on providing you an excellent stay. I would love the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. If you would either email me your telephone number or call the... More

Winnie, Texas
Top Contributor
77 reviews 77 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 30, 2014

This is a "brand-new" hotel. The front desk staff were very friendly. We didn't eat the breakfast, but I did pass through and look at it one morning... it looked pretty good. There is a nice area behind the hotel to relax next to the pool. The room was spacious, it had a good shower with plenty of hot water.... More

Was this review helpful? Yes
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear dlbydb1100, Thanks for the review! We are so happy that you enjoyed our resort style pool, relaxing poolside is a must with this Texas heat. I'm so happy that our showers were great for you too, water pressure is something we once struggled with but are far past now. I am sorry however about the noise from above which... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 25, 2014

For one of the least expensive hotels in Austin, we probably got one of the best!! Now, admittedly, it is a bit difficult to find, but once you find it, it's easy to find again. It's very new so everything is still in perfect condition. But their service is second to none. A HUGE thank you to our new friend... More

Was this review helpful? Yes
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Persuader23, First off I am so sorry you had a bit of difficulty finding us, but we sure are glad you did! I'm also very glad that our staff impressed you during your recent stay with us. Assisting our guests and providing exceptional service is what we love and I am happy that it shows. As for our pillows... More

Princeton, New Jersey
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 16, 2014

Should add 'good location' too. At least good for me, just five minutes from my relative's house (which was the reason to visit Austin) and just 20 minutes from downtown and Airport. There are many special restaurants nearby and Target is just two blocks away. Really convenient. My family of three include an elderly spent four nights there. First night,... More

Was this review helpful? Yes 1
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear veryyellow, Thank you for taking the time to leave us a review. I am so glad that you and your family got the chance to stay with us recently! Those burgers are great, but in my opinion the beef lasagna and buffalo bite appetizers are the best! We offer this free reception every week Tuesday through Thursday from 5pm-7pm,... More

Laredo, TX
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 13, 2014

I took the fam for the weekend to Austin. I booked this hotel because I read that it's new. That's all I knew. The location itself its pretty good right on breaker lane close to the domain. The hotel has the contemporary look you would find in an indigo hotel. The staff was nice , not too knowledgeable on the... More

Was this review helpful? Yes
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Valued Guest, I am so pleased that you and your family enjoyed your stay with us! We absolutely value our IHG Rewards members and I apologize that our new front desk associate failed to recognize your member status. I will address this promptly and make sure we recognize your loyalty to our brand for all of your future visits.... More

Dallas, Texas
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 6, 2014

We were impressed at the time we made the reservation, due to the Great Price deal we were able to get. Immediately after Troy made the reservation he was able to speak directly with Blake, the Assist Manager and was able to make several special request. He requested a room with a view( request granted) he requested to have the... More

Was this review helpful? Yes
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Thank you so much for taking the time to leave us a review! I am so glad y'all enjoyed your say with us. Our entire team took part in preparing your room, and are so happy you loved it. We can not wait to see you next time for your future visit. Congratulations again to you both! More

1 review
5 of 5 stars Reviewed July 3, 2014

I had a very stressful day and the staff absolutely made my stay perfect. Dominique and Travis were amazing and attentive at the front desk, and the next night Jax just reaffirmed my suspicion that the staff at this hotel are absolutely there to make your stay as pleasant as possible! The room was great and the breakfast rocked!

Was this review helpful? Yes
Blake L, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

We pride ourselves here at the Holiday Inn Express on guest service and I am so happy that we were able to turn your stressful day around. Thank you for the wonderful review, we hope to see you again soon! More

Fenton
1 review
5 of 5 stars Reviewed June 30, 2014

We stayed at this hotel for 5 nights with our family of 5. We came to town for a wedding. We had to check in early and Corbin welcomed us. I was concerned because of early check in. But he was so sweet and helpful. Once we got to our room, they were spotless and very well equipped. We love... More

Was this review helpful? Yes
St. Louis
2 reviews
5 of 5 stars Reviewed June 30, 2014

We stayed in this hotel June 2014 for 4 days. It was GREAT. The room was beautiful and clean. The staff went out of their way and everyone was very friendly. Loved the Pool and Bar-B-Q Area. Would definitely highly recommend this hotel for a wonderful stay!

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

Address: 10711 N Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area 2.5*
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