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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

2.5 of 5 Hotel   |   10711 N Research Blvd, Austin, TX 78759 (Northwest Austin)
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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
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Ranked #10 of 185 Hotels in Austin
A recent review
3 of 5 stars reviewed yesterday
DCtraveller41 Washington DC, District of Columbia
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60 reviews from our community

Traveler rating
    45
    11
    2
    1
    1
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12
8
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a new hotel. Everything is very comfortable, clean and well run. Breakfast and evening snacks are very good. Unfortunately, the hotel is on a very busy and noisy highway (in front) and a very active Cosco store in the back. I stayed in a back room but was waken at 5 am by noises from loading of merchants... More

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Top Contributor
78 reviews 78 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

You know what they say about first impressions: walking into the lobby area of this hotel presents a very nice appearance. Our room was unpleasantly cold (70 degrees) so we set it up to 74. A few hours later, it had re-set itself to 70 again. The next day we were told how to override that automatic cold setting. We... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Travis is always amazing to deal with. The entire staff is always courteous and helpful. they always go out of their way to make my stay pleasant. The rooms are clean and well maintained. The public areas are also always in great shape..

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Lorin, Thank you so much for your review. It always means so much when people take time from their day to give us some great feedback. We are so happy you enjoyed the hotel, and we would love to see you back soon. I will be happy to pass your feedback onto Travis and the entire team. Thank you so... More

Godley, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel's staff know exactly how to treat people and make them feel at home while traveling. Travis, LaTonay, and Dominique don't just do their jobs well; they take the time to treat you with kindness and friendliness. You can really tell they enjoy their jobs and love working for the guests, not just the hotel. Hotel rooms are so... More

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Stephanie, Thank you so much for your great review of our hotel on Trip Advisor. We are so glad that you enjoyed your stay at our hotel. We always strive to provide a great guest experience, and that we achieved that with you is always a true pleasure for the team and myself. I will make sure that I pass... More

Kerrville, Texas, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed with a group from work for 2 nights. The room was great, very neat and clean I felt so comfortable. The Guest Service Manager, Travis was super. He made us feel really welcome and like we were family. We really had a great time. Thank you so much for your awesome hospitality.

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Michelle, Thank you so much for taking the time to give us a review on Trip Advisor, it was a real treat to have your group with us this past week. We really do try to treat everyone that walks through our doors like they are at home with family, and I am so happy you were able to enjoy... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for two nights for work and really enjoyed my stay! The hotel was very nice and clean. Travis, the Guest Service Manager was really helpful and super nice! Our whole group enjoyed our visit!

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Jamie, Thank you for your review. We were so happy to have your group here this past week, and I am happy to hear that you enjoyed your stay. I will be sure to pass your feedback on to Travis and the entire team. Reviews such as yours always are very exciting to all of us, so thank you again... More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotels I have stayed in. I stayed at the hotel for three weeks straight due to a business trip. The staff was helpful and always had a smile on their face. The night manager Travis went over and beyond to make sure my stay was perfect. He would greet me every night when I... More

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Grant1234, Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Sara, I truly appreciate you taking the time out of your day to review us on Trip Advisor. We pride ourselves on being able to accommodate stays of any length, from 1 night to 1 month, we are happy to have you here. In Texas we say "Mi Casa es su casa" "My home is your home" and we are... More

Austin, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for 3 days and loved it! Travis had the best customer service i have ever experienced! I travel the world for business but this was the greatest! His customer service made my stay memorable!!

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Nicki, Thank you so much for your review. We truly appreciate your feedback, and I am so happy to hear that Travis was of great assistance to you in your stay. I will be happy to pass along your feedback to Travis and the entire team and I know how happy they will be to hear it. Thank you for... More

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

I have traveled to many places in the world just got back from Paris but never experienced the customer service I received here!! Travis was so welcoming and made me feel at home which is special because I do not down much time home!! Rooms were clean and breakfast food was great!!

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Thank you so much for your review on Trip Advisor. I am so glad to hear that you enjoyed your stay with us. It is always a special thing to offer a great stay to our world travelers, and I am happy to hear that Travis provided you with great service. Thank you for staying with us, and for your... More

Batavia, Illinois
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here while house hunting in Austin. The location is perfect for easy on off 183 in the Arboretum area. The property is very new, well lite at night and the pool is very nice. The rooms are clean with comfortable beds and a small kitchenette. Breakfast was really good and the evening mini meal was surprising excellent as... More

Was this review helpful? Yes
Grant1234, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Thank you so much for your great review on Trip Advisor, and welcome to Austin. I am so happy to hear you enjoyed your stay with our hotel. You are correct that we are the newest hotel in the Arboretum, and it is great that you were able to enjoy our evening social hour. I will be sure to share... More

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Additional Information about Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

Address: 10711 N Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area 2.5*
Number of rooms: 108
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