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All 187 Austin hotels

Extended Stay America - Austin - Round Rock - South

2.5 of 5 Hotel   |   16950 North I-35, Austin, TX 78728
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Ranked #120 of 187 Hotels in Austin
A recent review
5 of 5 stars Reviewed September 26, 2014
KathleenA60 Rockdale, Texas, Usa
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38 reviews from our community

Traveler rating
    14
    10
    3
    4
    7
See reviews for
5
8
5
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

The room was less than impressive. The carpet was worn and there was only one chair despite there being a small dining table and desk. The beds are firm and the bedding is cheap. I went to target and bought a cozy blanket. Customer service including maid service is terrible and unprofessional. I was staying for a week and you... More

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Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you did not get housekeeping on the day it was assigned. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team will be insuring that housekeeping service for our rooms gets done when guests... More

Rockdale, Texas, Usa
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

Arrived a little early and they were able to check us in. Room was amazing! Very large, lots of room to walk and very clean. Kitchen was roomy and clean, as well. Room featured two large tables (working space), good lighting and lots of plugs. Bathroom was exceptionally clean (important!) and roomy. Hate a cramped bathroom. Bed was comfortable. But... More

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Fort Worth, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 2, 2014

I had a Late Check-In, Midnight, due to heavy traffic. Check-in was slow since their computers were down. 3rd floor room, so took the elevator which was slow and musty. Doors opened on the 3rd floor into a noisy sauna that was saturated with the smells of old burnt Currie, sweat, mildew, and vomit. Opening the door to the room... More

Was this review helpful? Yes 2
HOUSTON
2 reviews
2 of 5 stars Reviewed July 21, 2014

There were no luggage carts for assistance for checking in or out , there was a dirty tub that I had to clean out before taking a shower, no complimentary shampoo, there were 3 thin pillows with no granted request for more, yapping dog a couple of rooms down. All of these things left a bad impression.

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2014

I got this hotel on hotwire and was very pleased. I wouldn't have chosen an Extended Stay after some previous experiences I've had so when I got this one I was less than thrilled but it was only for one night. I'm happy to say after my visit to this location I would give them a try again even if... More

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Denver, Colorado
Top Contributor
56 reviews 56 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed May 3, 2014

So, this was really a 2 star hotel at the most. It's so hard to really rate lower star hotels, but the minimum amount of cleanliness is still desired. You can see my photos of the pot we tried to cook in. YUKKK. I went and exchanged the pan for a "new" one, but it was still a little scary... More

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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 25, 2014

I didn't think my stay would be all that great because of other reviews but I only needed to stay for two nights. I arrived 2 hours earlier than expected because of my flight and the lady at the front desk checked me in right away. When entering the room, it was very comfortable! The mini kitchen was clean and... More

Was this review helpful? Yes 1
Boerne, Texas
1 review
1 of 5 stars Reviewed April 13, 2014

We were suppose to get a non smoking room but our room smelled horrible of smoke. It is also a pet hotel. My husband is allergic to dogs. There was a dog in the room next to ours and there were probably dogs in our room in the past. We were not told up front about this and my husband... More

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Boerne, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2014 via mobile

Stayed at this hotel because everything else was sold out over the weekend. Our room was supposed to be non smoking but there was a strong smell of smoke in our bathroom. The carpet was stained and the security latch on our door was tipped off. This hotel also allows pets in their rooms so if you have any pet... More

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Round Rock, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 9, 2014

The recently renovated hotel is clean, spacious, and guest friendly. Tex, the manager, has established a guest friendly attitude shared by all his staff. Any request I made was attended to immediately. Smiles abound and the place has a home away from home feeling.

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Additional Information about Extended Stay America - Austin - Round Rock - South

Address: 16950 North I-35, Austin, TX 78728
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - South 2.5*
Number of rooms: 1
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