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Extended Stay America - Austin - Round Rock - South

2.5 of 5
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16950 North I-35, Austin, TX 78728
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1 room 1 adult
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Extended Stay America - Austin - Round Rock - South
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51 Reviews from our TripAdvisor Community

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Austin, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The room smelled of something rotten, maybe stale cigarettes. It was a first floor non smoking room. The bedding was uncomfortable and some of the staff were rude when I was confused about the check in and out times. I wouldn't recommend for anyone looking for a pleasant stay on the northern edge of Austin.

Helpful?
Thank Alyssa M
Austin, Texas
1 review
5 of 5 stars Reviewed December 6, 2015

Stayed at this hotel for one week & it was an amazing expierence! Loved, loved, lovedddddd the hotel. Staff was very friendly, funny and made me feel like family, the staff was very excellent. I would really go back if I'm ever back in the area.

Helpful?
Thank Gab3421
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Thank you so much for posting a review of our property. It's great to hear that we exceeded your expectations during your recent stay with us. I truly appreciate your kind comments regarding our exceptional customer service! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

San Marcos, Texas
1 review
5 of 5 stars Reviewed November 9, 2015

Well the only real aggravating about this whole situation is, that when you GPS the hotel it takes you to the run down extended stay up the highway from the one your supposed to be at. But other then that its a very peaceful place to stay, with no suspicious, loony people like a typical cheaper hotels. From walking into... More 

Helpful?
Thank Tee R
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 5, 2015 via mobile

I'll go ahead and take most of the blame for not reading reviews before booking this hotel. My boyfriend I were planning a last minute trip and booked quickly before we left. We booked 3 nights, and we stayed less than 24 hours and moved downed the street to A much nicer hotel. The environment was so scary- so sketchy-... More 

Helpful?
5 Thank ShelbiRainey7
1 review
3 of 5 stars Reviewed June 26, 2015 via mobile

Only stayed a night. Not the cleanest and could really use some upgrades. Staff was polite, we checked in at 1015pm. She said she'd call in 15 minutes to see how everything was, she called after 11pm. Room smelled funny and had crumbs on the floor under the chair. The door was hard to open and close. Overall, not a... More 

Helpful?
Thank Bandy H
Friendswood
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 27, 2015

The room we stayed had very strong smell of paint, we had to keep the window open for entire night.The door lock didn't work, but was fixed latter.Room didn't have any coffee maker. I had to make many effort to confirm a request for two beds for the room. I am not sure i will stay here again or recommend... More 

Helpful?
1 Thank Nasrin H
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

Booked this hotel through hotwire. A 100% prepaid and guaranteed reservation. On arrival to the hotel at 11:00 pm the desk clerk said they didn't have my reservation. On showing the confirmation number and email from hotwire the clerk stated that they had resold our room, they had no rooms left, and we must leave. No explanation, no help, no... More 

Helpful?
2 Thank Nate C
Skopje, Republic of Macedonia
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed April 14, 2015

We came to this hotel after they told us that our room in the originally booked hotel was taken just because they wanted too. After we arrived in the lobby, the first surprise was that they don’t have king size bed but only two queen size, that’s not what I request and paid for. After we went to our room,... More 

Helpful?
1 Thank Kosta-Macedonia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2015 via mobile

My bed had black stuff on the sheets which made me itch for days. I explained this to the front desk and she didn't seem to really care to much. I continued to itch and on the last night explained that I couldn't stay any longer. She refused the refund. I didn't care at that moment I just had to... More 

Helpful?
3 Thank Shesliketx93
Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 8, 2015

I spent the better part of 2 months here and I would stay again. Yes, there are some places that are a bit cleaner and offer more frills, but none can top the staff at this facility. Everyone I encountered wanted to make sure my stay was as good as they could make it. No, you don't get maid service... More 

Helpful?
1 Thank grumpsandgranny
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