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Extended Stay America - Austin - Round Rock - South

2.5 of 5
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16950 North I-35, Austin, TX 78728
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Extended Stay America - Austin - Round Rock - South
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Ranked #135 of 190 Hotels in Austin
A recent review
3 of 5 stars reviewed 4 weeks ago
Bandy H
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48 Reviews from our TripAdvisor Community

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Traveler rating
    16
    11
    5
    5
    11
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8
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5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (48)
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    (21)
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    (11)
  • Dec-Feb only
    (9)
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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I'll go ahead and take most of the blame for not reading reviews before booking this hotel. My boyfriend I were planning a last minute trip and booked quickly before we left. We booked 3 nights, and we stayed less than 24 hours and moved downed the street to A much nicer hotel. The environment was so scary- so sketchy-... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Only stayed a night. Not the cleanest and could really use some upgrades. Staff was polite, we checked in at 1015pm. She said she'd call in 15 minutes to see how everything was, she called after 11pm. Room smelled funny and had crumbs on the floor under the chair. The door was hard to open and close. Overall, not a... More 

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Friendswood
Level Contributor
4 reviews
3 of 5 stars Reviewed May 27, 2015

The room we stayed had very strong smell of paint, we had to keep the window open for entire night.The door lock didn't work, but was fixed latter.Room didn't have any coffee maker. I had to make many effort to confirm a request for two beds for the room. I am not sure i will stay here again or recommend... More 

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Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015

Booked this hotel through hotwire. A 100% prepaid and guaranteed reservation. On arrival to the hotel at 11:00 pm the desk clerk said they didn't have my reservation. On showing the confirmation number and email from hotwire the clerk stated that they had resold our room, they had no rooms left, and we must leave. No explanation, no help, no... More 

Was this review helpful? Yes 1
Skopje, Republic of Macedonia
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed April 14, 2015

We came to this hotel after they told us that our room in the originally booked hotel was taken just because they wanted too. After we arrived in the lobby, the first surprise was that they don’t have king size bed but only two queen size, that’s not what I request and paid for. After we went to our room,... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2015 via mobile

My bed had black stuff on the sheets which made me itch for days. I explained this to the front desk and she didn't seem to really care to much. I continued to itch and on the last night explained that I couldn't stay any longer. She refused the refund. I didn't care at that moment I just had to... More 

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Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 8, 2015

I spent the better part of 2 months here and I would stay again. Yes, there are some places that are a bit cleaner and offer more frills, but none can top the staff at this facility. Everyone I encountered wanted to make sure my stay was as good as they could make it. No, you don't get maid service... More 

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1 review
5 of 5 stars Reviewed December 13, 2014

This hotel is a very neat hotel and i wouldnt mind staying in it every Day i visit roundrock i can really say this was a great stay and i pick extended stay over any other company. This hotel has really nice staff! Also, it is very neat from the outside and inside

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1 review
5 of 5 stars Reviewed December 3, 2014

I was completely surprised by how great my stay was. I had read so many reviews about this place online and was worried to stay here, but tried it anyways. To say the least I don't regret it! The front desk people were extremely nice and genuine. The room was a good size and cleaned nicely. Its an affordable place... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding your wonderful experience with us. It is so great to read that our staff was so friendly and that your room was clean and to your liking. We are glad to know that you found us to be a great value.... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 6, 2014

The room was less than impressive. The carpet was worn and there was only one chair despite there being a small dining table and desk. The beds are firm and the bedding is cheap. I went to target and bought a cozy blanket. Customer service including maid service is terrible and unprofessional. I was staying for a week and you... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you did not get housekeeping on the day it was assigned. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team will be insuring that housekeeping service for our rooms gets done when guests... More 

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