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Hilton Austin

4.0 of 5 500 E 4th St, Austin, TX 78701
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Certificate of Excellence 2014
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Hilton Austin
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Hilton Austin
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1,336 reviews from our community

Traveler rating
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    228
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all, the staff at a hotel is a SUBSTANTIAL part of the positive experience in ANY hotel you could stay, fortunately enough I have been in 5 continents in hundreds of hotels and VERY few so exceptional like JANINE at the front desk which I would like to thanks and congratulate her. Case in point, I stayed at... More 

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South Padre Island, Texas, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

after a semi-stressful morning i arrive a bit early to check-in. i was greeted by an exuberant desk agent named sydnie who is truly delightful! the room was exceptionally roomy and comfortable. the remainder of the staff were friendly and caring which is refreshing to see. thanks hilton for a lovely business trip

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Battle Ground, Washington, USA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Well treated, several conferences but never felt ignored or rushed. Great restaurant, comfortable room. Only a few points: 1. music level can be loud so get a room higher up 2. the house wine in the bars and restaurant is $11-15 (ouch) didn't see that coming. Would come here again for convention or an event.

Review collected in partnership with Hilton Hotels & Resorts

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Austin, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

King size bed was reserved but not available upon check-in! Hotel gave it to someone else. I was told I could only have a room with 2 Queen beds. I am a tall person that reserved a king size bed months in advance just to be sure I could get a good nights sleep. I had no choice but to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear David, Thank you very much for your review. We appreciate you taking the time to share your comments here with us. We apologize your preferred your room type was not available during check in. Specific bed types can always be requested, but cannot be guaranteed until arrival since they are subject to availability during check-in. We hope you will... More 

Texas
Top Contributor
97 reviews 97 reviews
57 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here last week for a conference. This was the third time I have stayed at this hotel. It is a great downtown option and the closest to the convention center. The staff was very friendly and helpful, although I wasn't recognized as an Honors member upon check in. The hotel is clean, roomy and well appointed. Rooms are... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you so much for your review! We are very pleased to hear this was your third time staying with us and sincerely appreciate your loyalty. Please accept our sincerest apologies for the front office team not recognizing your Hilton HHonors status. Thank you for bringing this to our attention so we can ensure it does not... More 

Austin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Expected top quality facility, food, service and amenities in an establishment with the name Hilton. All expectations were well met!! Will readily stay in this hotel when in the city again for business or pleasure.

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Kenneth, We are delighted to hear we met all your expectations! Thank you very much for taking the time to share your comments here with us. We appreciate your loyalty and can't wait to welcome you back! More 

Midlothian, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff was the best I've ever encountered at any hotel! Friendly and timely service. Parking is also a seamless process. Just an overall luxurious place. The rooms were renovated just last year and they are excellent! Awesome amenities like little reading lights that pop out of the headboards and an interface by your bed to control every light in... More 

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

David, Thank you very much for taking the time to share your comments here with us! Friendliest staff you have ever encountered at any hotel? Wow! That is awesome, we love hearing that, thanks so much! We are so pleased to hear you enjoyed our recently renovated guest rooms and new amenities! We love the little reading lights that pop... More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel was great in all aspects but lost my business when it come to their executive lounge. When you think of an executive lounge you would think that their would be some of the best of the best. That wasn't the case at all. The grade for their executive lounge would be an "F-".

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Edgar, Thank you very much for the 5-Star review here on TripAdvisor. We are pleased to hear you found our hotel to be great in all aspects, thank you. We are disappointed our Executive Lounge did not meet your expectations. Guest satisfaction is very important to us and we are always looking for ways to improve. We would welcome the... More 

Tomball, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel is in the heart of Austin, close enough to 6th Street to experience the local fun spots. Hotel is clean and very comfortable. Close to many upscale restaurants and bars but far enough away to be quiet and peaceful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Sharon, Thank you very much for the 5-Star review here on TripAdvisor! We are glad you enjoyed our central location in downtown Austin, nearby many great restaurants, bars and attractions. We are pleased to hear you found our hotel clean and comfortable as well. Thanks again and we look forward to welcoming you back soon! More 

Walnut Creek , California, United States
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

A very large Hotel and conference center but still had very personal and friendly service . Rooms very good and all the dining and bar facilities were very good too. I like a Hotel with 24/7 room service as I travel a lot & often arrive at times when many Hotels have no food services to offer .

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Richard, Thank you so much for your review! We are glad you enjoyed your recent stay here at our hotel and that you were able to take advantage of our convenient 24x7 room service. We appreciate your feedback and look forward to welcoming you back in a near future! More 

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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 800
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hotel Style:
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#31 Business Hotel in Austin
#34 Family Hotel in Austin
#38 Romantic Hotel in Austin

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