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Hilton Austin

#54 of 191 Hotels in Austin
Certificate of Excellence
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500 E 4th St, Austin, TX 78701
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434 reviews from our community

Traveler rating
    150
    155
    82
    36
    11
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33
84
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228
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

I booked a room in December and guaranteed it ... I showed up and they gave my room away. I was offered a fold-out couch at midnight ... I was sent to the bar to enjoy a drink on the house while they prepared my bed/sofa and I returned at 1 am and nothing was done. They explained: "well you... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have been here two times and both of my experiences have been great. Rooms are clean and spacious. The pool is so nice but I have only been able to enjoy it once since the other time it was raining. The staff are so polite and always wanting to help. Best part is the coffee shop!

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Palm Springs
Top Contributor
78 reviews 78 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I like this hotel but it has some issues. The rooms are nice and have been redone, that's obvious. They guarantee upgrades to Gold and Diamond members which is a great benefit. There are a wealth of food and beverage options including a nice coffee place that services Starbucks. The location is very good. Service from the hotel personnel was... More 

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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were lucky enough to get a reservation for 5 nights at this hotel during the insanity known as SXSW. We were attending for business and did have badges for the event itself. If you are there for SXSW, you could not be more central. The Austin Convention center is directly across the street. The cinemas are within walking distance... More 

Was this review helpful? Yes 1
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Richard, Thank you very much for your review here on Yelp! We are so pleased to hear you had a wonderful stay here with us with us during SXSW! That is indeed the busiest time of the year for us here in Austin. We are very happy you enjoyed our central location in downtown Austin across the street from... More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This review is for the conference and restaurant service and amenities only, as I stayed at another property. All staff that I encountered were extremely nice and went out of their way for all of our conference attendees. Conference rooms were nice, food was great, a couple meeting rooms were too small for our group, but we don't let the... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for your review of our conference facilities. We are very glad that you found our property to nice and that our team provided you with awesome service. We love hearing that! We hope you will consider staying with us the next time your travels bring you to Austin. Thank you very much for... More 

Washington DC
Top Contributor
175 reviews 175 reviews
18 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 1 week ago

It's almost unfair to review a hotel during the utter chaos that is SXSW- and yet this Hilton performed magnificently. I was there for 5 night, and the service was impeccable, the room always cleaned and prepped, the staff never seemed flustered or tired despite the thousands of thick glasses wearing bearded macbook using dudes squatting all over the lobby... More 

Was this review helpful? Yes 1
Diana N, Social Media Manager at Hilton Austin, responded to this review

DCInsider, Thank you so much for your review here on TripAdvisor and for staying with us during the SXSW Festival. We sincerely appreciate you taking the time to share your comments with us and are very pleased to hear about your great stay at our hotel during the festival. We know you have many options when it comes to downtown... More 

Amarillo9, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Our stay at this Hilton was very good. The hotel is very nice but not extraordinary. Comfy beds, nice room and appointments, clean, etc. The location is very convenient to I-35 and is within walking distance to 6th Street and other locations downtown. We will stay here again when we come to Austin.

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Peggy, Thank you for your review here on TripAdvisor! We are pleased to hear you found our room to be comfortable and clean and that you enjoyed our central location in downtown Austin. We appreciate your loyalty and can't wait to welcome you back in a near future! More 

New York City, New York
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

What a great hotel! Stayed here during SXSW and found the property to be clean, modern, the staff extremely helpful and the proximity to all the downtown attractions and events truly ideal! The only drawback was the workout space -- limited machines made for a very crowded experience at 7AM every day.

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, On behalf of our entire team, thank you! We are delighted to hear you found our hotel to be clean, modern and our staff extremely helpful. Glad you enjoyed our convenient location in downtown Austin, nearby so many great restaurants, bars and attractions here in downtown Austin. Thank you for sharing your feedback regarding the Skyline Spa... More 

Seattle
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

A stone's throw from the Convention Center, this hotel was expensive but very convenient. All of the staff--from the front desk to room service to the bellmen--were polite, professional and helpful. The lobby--and my room--had free WiFi, several free to use computers and a printer that functioned. Check in was quick and painless and the UPS store right next to... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

WestCoastNomad, Thank you very much for the detailed review! We are pleased to hear that you found all of our staff - from the front desk to room service to the bellmen to be polite, professional and helpful. We love hearing that! Thank you very much for your feedback regarding Java. Please accept our sincerest apologies for any noise you... More 

Canberra, Australia
Top Contributor
80 reviews 80 reviews
44 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference and found the whole experience from checkin to checkin great. I was welcomed and made feel welcome when I arrived and the good experience just continued The room was an upgrade and had been newly renovated and was clean, roomy and comfortable. The hotel itself is close to everything and there are lots of places... More 

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Peter, On behalf of our entire team, thank you so much! We are delighted to hear you had a such a great experience here at our hotel. So glad you liked our newly-renovated rooms and found them to be clean, roomy and comfortable. Thank you again for your feedback and we look forward to the opportunity of welcoming you back... More 

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