I don't have terribly high standards for hotels...a comfortable bed, a clean room, and peace and quiet, and there's three stars right there.
The Hilton struck out on two out of three of these: the beds were rather stiff and uncomfortable, and the guests at the hotel really loud and management seemed to care little. We were woken by three...
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I sincerely apologize for the noise issue encountered during your stay. Your comfort and safety is our number one concern, so I appreciate you bringing this to our attention. We will also take your comments into consideration the next time we upgrade our mattresses. I do hope that the next time you are in Austin you will consider staying at...
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