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Hilton Austin

#23 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
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500 E 4th St, Austin, TX 78701
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593 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

WE received outstanding treatment on our first visit to Austin. Do yourself a favor and upgrade to one of the spacious suites overlooking downtown. If you want easy access to sixth street you have it here. We were treated extra special by the front desk once they realized it was my wife's birthday. Nice workout facility, pool, and concierge level.... More 

Was this review helpful? Yes
College Station, United States
2 of 5 stars Reviewed 2 days ago NEW

The hotel staff promises requested accommodations when you book facilities and then overbook rooms. Then when you arrive and are unable to receive the room you want you are forced to take what they offer. Poor management practices with little concern for client. Internet did not work during the stay. No concern to repair the situation. You can hear the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mexico City
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I mainly got frustrated by the UPS store who charged 60$ for dropping boxes. I was aware there was a fee for receiving packages but I never thought I would get charged to drop them. I reserved a package that included breakfast. I went one morning and they would have had to give me 50$ to go again the second... More 

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Rogers, Arkansas
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here two nights at the end of our spring break. The hotel and room was very modern and clean lines. Concierge was ultra helpful and knowledgeable. She helped us navigate and decide from the mass amount of great food choices available in Austin it is in a great location for walking or catching the train. The only complaint... More 

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San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hilton Austin is fantastic. I cannot say enough good things about the hotel management, especially Babett Hirzel. When Ms. Hirzel learned of a prior unfortunate incident at a Houston property last April, she went out of her way to make things right at her property. I returned to the Austin Hilton two months later to take my dad to... More 

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, We are delighted to hear about your fantastic stay here with us, thank you very much for your review! We are so glad our AGM Babett could be of assistance to you and your dad during your recent stay and you and your dad an unforgettable early Father's day weekend here with us. We love hearing that... More 

Baltimore, Maryland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located just across the street from the Convention Center and is convenient to lots of restaurants and the musical venues Austin is famous for. The hotel recently underwent a multi-million dollar renovation and everything was fresh and the changes were well thought out for business travelers. There are multiple restaurants in the hotel, the front desk staff... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Patti, Thank you very much for the 5-Star review here on TripAdvisor! Many thanks for staying with us and sharing your comments. It is nice that you took advantage of our location and you enjoyed your room. Also, I am happy to hear you enjoyed the customer service provided at our hotel! Thank you again! More 

Sunnyside, New York
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our king bed was very comfortable and the corner room at the end of the hall had an additional door to block noise which we never needed. The room was modern with a small touch screen control, bedside for the lights throughout the room. The nightlight function in the bathroom was ingenious and could also be controlled bedside.The room was... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

MixedGirlNYC, Thank you for taking the time to share your comments here with us. We greatly appreciate your feedback and I am very happy to see that you have enjoyed your stay. It is nice that you took advantage of our health club and you enjoyed your room. We look forward to welcoming you back in a near future! Thank... More 

Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

I have stayed here three times in the past year. Twice for business one with family. Very nice property. Very close to everything. Parking is always a problem in the area. Overall, I think there is better value within a few blocks. I would use HHonors points for this one!

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

KDP Houston, Thank you for taking the time to share your comments here with us. We are sorry to hear about this and would welcome any additional feedback or suggestions you might have for us. Guest satisfaction is very important to us and we are always looking for ways to improve. We can be reached at auscv-sm@hilton.com Thank you. More 

Frisco, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked this hotel as a last minute get away. We were nothing but pleased. The location of this Hilton is perfect for partying on 6th street. It's steps away. The hotel also has a large coffee hop, a bar and grill and a steak and seafood restaurant. We were most pleasantly surprised by the 8th floor pool and bar!... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Melissa, Thank you for taking the time to write about you experience. We are very happy to see that you have enjoyed your stay and look forward to welcoming you back in a near future. Thanks again! More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Extremely clean room, lots of eating options and SUPER convenient to the convention center. An excellent choice for business or personal travel in the Austin area. I'd definitely stay again and recommend it to friends.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Jacqueline, Thank you for taking the time to share your comments here with us! We are very pleased to hear you found our rooms extremely clean and that you enjoyed your stay. It is nice that you took advantage of our central location too. Thank you very much for your loyalty and support. We are looking forward to welcoming you... More 

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