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Hilton Austin

4.0 of 5 500 E 4th St, Austin, TX 78701
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Certificate of Excellence 2014
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Hilton Austin
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Hilton Austin
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1,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newton, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We love the downtown Austin Hilton. Upscale, friendly staff and very pet friendly. We had dinner at the restaurant this time and the food and service were excellent! This is our choice hotel to stay in when we travel to Austin.

Review collected in partnership with Hilton Hotels & Resorts

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Vallauris, France
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A nice Hilton to stay once more and upon check-in, instead of my husband choosing award points as a Gold Elite cardholder, he chose to have the Executive Room on the 24th floor. I was expecting a lovely room to stay for 6 days but was kind of disappointed. Given the room was very spacious, it was just a simple... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Aida656, Thank so much for taking the time to share your comments here with us! We are very sorry to hear our newly renovated guest rooms fell below your expectations. I understand you had a room on the 24th floor, our Executive Level rooms are located on floors 25 and 26. We appreciate you bringing your concerns regarding cleanliness to... More 

Northbrook, Illinois
Top Contributor
64 reviews 64 reviews
48 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Family stayed at the Hilton Austin - very deserving fo 4/5 star ratings. Location as advertised is directly across from the Conveniton Center if you are working. It's great is the easy on/off from the expressway and into the the covered garage. Location is easily walkable to the Capitol and the U of T. You are close to the lake... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you so much for the 5-Star review! We are so glad you had a fantastic stay here at our hotel! We are also pleased to hear you enjoyed our central downtown location, nearby so many great restaurants, bars and attractions. We appreciate your loyalty and can't wait to welcome you back! More 

Tampere, Finland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Hilton Austin is a really nice hotel. Rooms are clean, staff members are skillful, location is perfect (6th Street restaurants and bars are really close) and everything just works. The only problem which I had, were the noisy people in neighboring rooms but obviously that was not caused by the hotel. If you want to find a nice restaurant nearby,... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for the 5-Star review here on TripAdvisor! We are thrilled to hear you had a fantastic stay here at our hotel, we love hearing that! We are so sorry to hear about the noise issues you experienced. Please accept our sincerest apologies. We love Moonshine too, glad you got to check it out!... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved this hotel for its proximity to sixth street and fourth street. Fitness center is the nicest I've ever seen in a hotel and the rooftop salt water pool isn't too shabby either! Great breakfast in the lobby restaurant and nice rooms. I'd stay here again in a heartbeat.

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Diana N, Social Media Manager at Hilton Austin, responded to this review

EJ, Thank you very much for your review! We are delighted to hear you loved our hotel and our central location in downtown Austin, nearby so many restaurants, bars and attractions. We very glad you enjoyed our fitness center as well! We appreciate your loyalty and look forward to welcoming you back in a near future! More 

Austin, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We were awakened several times by people in the hallway. The various groups sounded like they were getting back from enjoying the night life of Austin. Waves of revelers at various times of the night made getting a good night's sleep difficult.

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Gregg, Thank you for taking the time to share your comments here with us. Please accept our sincerest apologies for the noise you experienced during your recent stay. We assure this is not a norm here at our hotel. We appreciate you bringing your concerns to our attention and hope you will consider us again the next time your travels... More 

Pensacola, Florida
Top Contributor
80 reviews 80 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good things: We stayed here for a business meeting. We were unaware that the hotel was 100% booked but they still found us a very quiet room with a great view of the city. I was quite concerned when we checked in and the commuter train make a loud racket with it's horn coming into the station directly outside the... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your thoughts and comments here with us. We really appreciate the detailed review. We are glad you enjoyed your corner room and central downtown location. Please accept our sincerest apologies for the challenges you experienced with the hot water. We takes our guests comments very seriously and... More 

Overland Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

First class hotel! My wife was here for business and I came along for the ride. The facilities are top notch, the staff friendly and helpful. An excellent fitness facility. It's located a block away from 6th street, a happening part of town. Many fine restaurants are close at hand.

Review collected in partnership with Hilton Hotels & Resorts

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Kenneth, Thank you very much for the 5-star review! We really appreciate you taking the time to share your comments here with us on TripAdvisor and are very pleased to hear you had such a great stay with us. We know you have many options when it comes to downtown hotels and we are honored to serve you. We... More 

1 review
5 of 5 stars Reviewed 1 week ago

Your staff and room service was exceptional and staff was very courteous and prompt at all times when we would call for service. Thank you and we will be staying with your hotel more often in the future.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments here with us! We are so glad that you chose the Hilton Austin for your recent trip. We know you have many options when it comes to downtown hotels and we are honored to serve you. We can't wait to welcome you back! More 

Texas
1 review
5 of 5 stars Reviewed 1 week ago

We have utilized the Hilton for the past 3 years during our company Christmas Party. We book approximately 50 rooms with them and allow our employees to stay in downtown Austin for the night. They always provide excellent customer service, the rooms are spacious and well maintained. I highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Abhay, Thank you very much for your review! We are delighted to hear you and your colleagues have been staying with us for the past three years while attending your company's holiday party here at our hotel. So glad our team provided you with great service during your recent stay and that you found our rooms to be spacious and... More 

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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 800
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hotel Style:
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#29 Business Hotel in Austin
#35 Family Hotel in Austin
#38 Romantic Hotel in Austin

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