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Hilton Austin

#54 of 191 Hotels in Austin
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500 E 4th St, Austin, TX 78701
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Hilton Austin
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Hilton Austin
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437 reviews from our community

Traveler rating
    150
    158
    82
    36
    11
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33
84
42
229
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
Top Contributor
77 reviews 77 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location right next to the legendary 6th street district. Hotel is updated with great pool deck. Only complaint is elevators are slow during conference. Lobby is very impressive along with a trendy bar in lobby. Great breakfast buffet in lobby restaurant also.

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments here with us! We are so glad you enjoyed our convenient downtown location nearby so many great restaurants, bars and attractions. Pleased to hear you also liked our pool deck, breakfast buffet and Loft Bar too! Thank you again for staying with us. We look... More 

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Won this hotel on a Priceline bid and was very satisfied with the level of service and view of the room. It was a weekday when we arrived and the receptionist quickly upgraded us to a window view with a terrific view of the city. Room was spotless and bed was very comfy. Pretty much what u expect from the... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Alaska Smart, Thank you very much for your review! We are so glad you got to stay with us and that you had a great stay here at our hotel. We appreciate you taking the time to share your comments here with us and look forward to welcoming you back in a near future! More 

Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Brought a group to Austin (9 rooms) and the staff could not have been more friendly or accommodating. We were there for two nights; it was an ideal location for people to be able to explore some of what Austin has to offer. Front desk staff is magnificent. My only complaint is the AC units; if you don't move around... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Rob, Thank you so much for taking the time to share your comments here with us and for booking your group here at our hotel. We are delighted to hear our team provided you with magnificent service. We love hearing that! Please accept our sincerest apologies for any challenges you experienced with our AC system. Our guest's comfort and... More 

2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

I booked a room in December and guaranteed it ... I showed up and they gave my room away. I was offered a fold-out couch at midnight ... I was sent to the bar to enjoy a drink on the house while they prepared my bed/sofa and I returned at 1 am and nothing was done. They explained: "well you... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have been here two times and both of my experiences have been great. Rooms are clean and spacious. The pool is so nice but I have only been able to enjoy it once since the other time it was raining. The staff are so polite and always wanting to help. Best part is the coffee shop!

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you so much for the 5-Star review here on TripAdvisor! We are delighted to hear about your wonderful experience here at our hotel and to know that you loved Java Jive! Thanks so much for taking the time to share your comments here with us. We can't wait to welcome you back! More 

Palm Springs
Top Contributor
78 reviews 78 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I like this hotel but it has some issues. The rooms are nice and have been redone, that's obvious. They guarantee upgrades to Gold and Diamond members which is a great benefit. There are a wealth of food and beverage options including a nice coffee place that services Starbucks. The location is very good. Service from the hotel personnel was... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for you review here on TripAdvisor. We sincerely appreciate the time you took to share your comments here with us. Please accept our sincerest apologies for any inconvenience you experienced during your recent stay here at our hotel. We take our guest's feedback very seriously and are always looking for ways to improve.... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were lucky enough to get a reservation for 5 nights at this hotel during the insanity known as SXSW. We were attending for business and did have badges for the event itself. If you are there for SXSW, you could not be more central. The Austin Convention center is directly across the street. The cinemas are within walking distance... More 

Was this review helpful? Yes 1
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Richard, Thank you very much for your review here on Yelp! We are so pleased to hear you had a wonderful stay here with us with us during SXSW! That is indeed the busiest time of the year for us here in Austin. We are very happy you enjoyed our central location in downtown Austin across the street from... More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This review is for the conference and restaurant service and amenities only, as I stayed at another property. All staff that I encountered were extremely nice and went out of their way for all of our conference attendees. Conference rooms were nice, food was great, a couple meeting rooms were too small for our group, but we don't let the... More 

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Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you very much for your review of our conference facilities. We are very glad that you found our property to nice and that our team provided you with awesome service. We love hearing that! We hope you will consider staying with us the next time your travels bring you to Austin. Thank you very much for... More 

Washington DC
Top Contributor
175 reviews 175 reviews
18 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's almost unfair to review a hotel during the utter chaos that is SXSW- and yet this Hilton performed magnificently. I was there for 5 night, and the service was impeccable, the room always cleaned and prepped, the staff never seemed flustered or tired despite the thousands of thick glasses wearing bearded macbook using dudes squatting all over the lobby... More 

Was this review helpful? Yes 1
Diana N, Social Media Manager at Hilton Austin, responded to this review

DCInsider, Thank you so much for your review here on TripAdvisor and for staying with us during the SXSW Festival. We sincerely appreciate you taking the time to share your comments with us and are very pleased to hear about your great stay at our hotel during the festival. We know you have many options when it comes to downtown... More 

Amarillo9, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Our stay at this Hilton was very good. The hotel is very nice but not extraordinary. Comfy beds, nice room and appointments, clean, etc. The location is very convenient to I-35 and is within walking distance to 6th Street and other locations downtown. We will stay here again when we come to Austin.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Peggy, Thank you for your review here on TripAdvisor! We are pleased to hear you found our room to be comfortable and clean and that you enjoyed our central location in downtown Austin. We appreciate your loyalty and can't wait to welcome you back in a near future! More 

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