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Hampton Inn & Suites Austin Downtown

#43 of 191 Hotels in Austin
Certificate of Excellence
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200 San Jacinto Blvd, Austin, TX 78701
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Hampton Inn & Suites Austin Downtown
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Hampton Inn & Suites Austin Downtown
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604 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I wish I could write a better review, but I had an poor experience at the Hampton Inn and Suites in Downtown Austin. First as I pulled up there is only Valet Parking at $28 a night. I was told I could self park a block or two away. Since I would consider this Hotel an average, not luxury hotel,... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

I'm sorry to hear about your experience, not the norm for our hotel. I will speak with all of our staff to ensure our guest service is at the level guest expect. Thank you for bring this to our attention and it will be addressed appropriately. More 

Dallas, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Booked the room via hotels.com and didn't pay attention that I had nabbed the double bed room for the wife and I. Got there late Saturday and front desk (Robin?) was good enough to offer us a king -unprompted as I was clueless about my gaffe. Thank you! Room was terrific as expected.

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the awesome review, Robin was also very happy to see her named mentioned in the review. We work hard as a team to ensure guest have a great time. Thank you again and see you next time. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel in the heart of everything downtown. I was only a block away from the Convention Center and easy walking distance to like 50 restaurants (didn't actually count them). It's a beautiful hotel, I had one of the newly remodeled rooms and they look great. Located on 2nd street it was an easy walk to go check out this... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the great review, we are glad you loved the newly remodeled guest rooms. We will be done with all the rooms by September. Hope to see you again More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

The wrap around 2nd flr veranda gives the hotel a New Orleans feel & was appreciated for a coffee or visit to just sit & relax. Very friendly & helpful staff. Excellent location to various music venues downtown. Across the street from Brass House & a couple block from Elephant Room. Clean & adequately equipped rooms.

Review collected in partnership with Hampton

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for an awesome review, our staff loves to read such positive feedback. We hope to see you soon More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Hampton Inn in Austin while attending a conference at the Austin Convention Center. The room was spacious and clean. The amenities were very nice. Bathroom was large with all the right necessities. The location was perfect. It was two blocks from the convention center with plenty of restaurant options within walking distance. I had one event... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the detailed review, our staff works really hard to ensure all guest have a great stay. Thank you for staying with us and taking the time to provide some feedback. More 

Tyler, United States
1 review
4 of 5 stars Reviewed 1 week ago

Staff were very friendly and helpful. The hotel was nicer than expected with very comfortable beds, good city views, and a decent continental breakfast (free!). I wish I had more time to enjoy the hotel and pool, but what I did experience was above average!

Review collected in partnership with Hampton

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the great review, you can always come back anytime and enjoy the hotel and pool. We appreciate your comments very much More 

Austin, Texas
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Was pleasantly surprised by this hotel...I've stayed in Hampton Inn before over the years and they have always been decent for a decent price. However, this particular episode seems a little better appointed. It's not full service in that they have restaurants, etc. contained within, but the decor is very nice. We stayed in a large king studio which was... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the great review, we work really hard as a staff to ensure guest have a wonderful stay. Thank you again and hope to see you again. More 

Colorado, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Poor and under heavy remodeling. Desk was not accommodating and Managers were non existent! Parking was expensive and the rates were ridiculous due to the construction. Check on construction before booking or just stay somewhere else. Marriott and Embassy suites were much nicer!

Review collected in partnership with Hampton

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

I'm sorry you did not have a good experience. We know there is never a good time to remodel our hotel and very sorry to read about your experience. We do have several managers who would of been available to speak with you about your stay. If you would like to contact any one of us at the hotel we... More 

Santa Barbara, California
1 review
2 of 5 stars Reviewed 2 weeks ago

Checked in, they did not tell us there would be construction noise until 6pm, nor did they offer a discount because of it. The room smelled weird. I complained, They did not move us. BAD. do not recommend

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

I'm sorry to hear about your stay, we are working hard to ensure guest have a great stay while we are remodeling our hotel. We do have some noise during the afternoon hours but not after 6pm. We hope to see you return and enjoy our new guest rooms More 

Abilene, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel once a year for the past 5 years. I highly recommend. This staff is very courteous and helpful. The rooms are neat and clean. This hotel was like many of the other Texas hotels I stay at in the summer time....the a/c will not get as cool as I would like. The location of... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the great comments, we work really hard as a staff to ensure guest have a wonderful time and love reading reviews like this one. Thank you again More 

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