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Hampton Inn & Suites Austin Downtown

#38 of 191 Hotels in Austin
Certificate of Excellence
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200 San Jacinto Blvd, Austin, TX 78701
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Hampton Inn & Suites Austin Downtown
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Hampton Inn & Suites Austin Downtown
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567 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Birmingham, United States
1 review
2 of 5 stars Reviewed yesterday NEW

My reservation for three nights was automatically cancelled by the hotel because I didn't have enough belongings in the room after the first night (because my luggage had been lost by the airline and I took my laptop bag to work with me). IF YOU CHOOSE TO STAY AT THIS HOTEL MAKE SURE TO LEAVE THINGS IN THE ROOM WHEN... More 

Review collected in partnership with Hampton

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Dallas, Texas
Top Contributor
60 reviews 60 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location of this hotel is close to everything downtown, within walking distance of 6th St, etc. But the hotel itself could use some updating. For the cost I was expecting something a little nicer. Staff was nice and helpful. Traffic outside is a mess, not to mention the valet parking that came as a surprise when we pulled up... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for taking the time to rate our hotel. We do offer valet parking for our guest at almost the same cost it would take a guest to self park overnight in a public parking garage. We also have free wifi for all guest and for guest who need super fast speed guest may buy a premium speed for... More 

New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I will be completely honest and it pretentious, however, living up in NYC, I always imagined Hampton Inn as a motel (rather than hotel). I've never stayed in a Hampton Inn, so I went in booking this hotel based on TA reviews. We were dropped off at the front door by our friend and immediately were greeted with big hellos.... More 

Was this review helpful? Yes 1
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the detailed review, I will be sure to pass inform all the staff about the positive and negative we need to address. We do work really hard as a staff to ensure guest have a great stay. Thank you again and hope to see you next time. More 

portland, me, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Split a week in San Antonio and Austin to escape the terrible winter in Maine and thought the Austin Hampton Inn was a great place to stay, good location and amenities, the staff was professional, and with Honor points, the price was right. Free does not always equal good, the San Antonio portion of our trip was not as good... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the perfect review, we really work hard to ensure our guest leave with a smile. We really appreciate it and glad we set the bar high. We look forward to seeing you again More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When I got to my room 1507, the sewer smell in the room was really strong. I called the front desk and they called me back and said they would move me. The next day, the room was not cleaned until after 4 pm after I had called several times to ask them. They gave me a free night, but... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

We are very sorry for the bad experience, our goal is to ensure guest have a great stay with no issues. While we know adjusting one night off did not resolve your dissatisfaction it's a good faith gesture as what you experienced was not the norm. We are very sorry and hope to see you return in the future. More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The downtown Hampton is a great hotel in a superb location the only downside is the cost to park overnight and the pillows were uncomfortable. Very friendly and helpful staff. We would definitely consider staying at this property again if Austin were in our plans.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for staying with us and providing the hotel with some feedback. While we do charge for valet parking every downtown hotel in Austin charges for valet and or self parking. However we do provide our valet parking at the most reasonable rate while staying in Downtown Austin. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wouldn't typically give a Hampton Inn a 5, but of all the Hampton's I've stayed at this one is the best by far. I like the Hampton Inn chain and always try to stay in the Hilton line so I can get my points. This one is better than the other Hamptons because it has character and it's in... More 

Was this review helpful? Yes 1
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thanks for the great review and sorry you had HD issues with your TV. I will have our team make sure all guest room TV's are in working order. Thank you again for the great review. More 

Dallas, Texas
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of this hotel is ideal. Plenty of choices for good food and drinks within walking distance. We enjoyed seeing the bats leave the Congress Bridge while walking along the river. The complementary breakfast was the tastiest and had the best selection of any of the hotels we have stayed in, which is saying alot!

Review collected in partnership with Hampton

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for the awesome review. We work really hard to ensure every guest has a great stay. This review will be put up in our employee areas for all staff to see. Thank you again More 

Top Contributor
99 reviews 99 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed in this hotel and it is great location to 6th street, rainy street, the hike and bike trail and easy walk to west second for other restaurants and local bars and shopping. The breakfast is standard Hampton inn, but, the fruit in a bowl is the weirdest tasting non-fresh fruit I have ever had. I don't know what... More 

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for staying with us and taking the time to provide some great feedback about our hotel. I do apologize about the fruit and will have our pantry supervisor double check and make sure everything is as it should be. Thank you again for staying with us More 

Palm Harbor, Florida
Top Contributor
439 reviews 439 reviews
71 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hampton is located about 4 blocks off of 6th street and just a block from the convention center. A really good location. The staff is very nice. The breakfast was good. They have a social with free beer/wine and munchies Monday - Thursday. Very nice. The rooms were good size and clean. Thanks for a great visit.

Was this review helpful? Yes
Arthur C, Manager at Hampton Inn & Suites Austin Downtown, responded to this review

Thank you for staying with us and providing such great feedback. We work really hard to ensure our guest have a great stay and loving hearing such great feedback. Thank you More 

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