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Fairfield Inn & Suites Austin Northwest/Arboretum

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11201 N. Mopac Expressway, Austin, TX 78759
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Fairfield Inn & Suites Austin Northwest/Arboretum
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Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
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128 reviews from our community

Traveler rating
    39
    53
    22
    9
    5
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27
20
11
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Austin Northwest/Arboretum
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North Royalton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2013

All very nice features. Good variety at breakfast. Had live music (guitar player) at happy hour at night. Everything else at or above Fairfield standards. Only major issue was limited hot water at peak shower times. I had two other colleagues with me and we all experienced the same thing when getting ready in the morning.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear WilliamOH_13, Thank you for staying with us in Austin at the Fairfield Inn and Suites Northwest. We appreciate the good marks and the feedback. Our Wednesday night reception is a great way to relax and get refreshed to make it through the rest of the week and it wouldn't be Austin without a little live music. We have definitely... More 

Chatham, Canada
Top Contributor
124 reviews 124 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 19, 2013

We were in Austin to visit family. We decided on the Fairfield as they had suites and we were there for 4 days. The price was excellent but we were not prepared for how nice they were. Being on MoPac it was very easy to get to the kids house and anywhere else we wanted to go. It was immediately... More 

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear BridgetD710, Thank you for being a top contributor on TripAdvisor. We were very pleased to see your generous feedback on our hotel especially knowing that you are a very seasoned traveler. You pointed out our great location which is in a very convenient spot in northwest Austin very close to great shopping at the Domain and Arboretum. We also... More 

Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed April 10, 2013

Every person at this Marriott had the highest degree of professionalism and friendliness. The Wednesday evening happy hour was an unexpected bonus. Great jazz musician. The breakfasts and servers are above the Fairfield standards. The front desk staff were always friendly and very helpful to our group. Even the people in the laundry were singing and happy. Great location for... More 

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear smmjuw, Thank you for staying with us here at the Fairfield Inn and Suites Austin Northwest. We appreciate you taking the time to post such a great review for our hotel on TripAdvisor. You had great timing to be here on a Wednesday night and that is always a highlight for our hotel. Since Austin is the Live Music... More 

Chicago, Illinois
Top Contributor
96 reviews 96 reviews
41 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 4, 2013

For A Fairfield Inn It's better than most. I was given a noisy room. Front Desk said the last one left. Hotel didn't look full. I had a friend call to ask about availability. Same desk clerk said 70%. But the rooms were super and better than higher star ones in the area. Location is great.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear rd400, Thank you for being a senior contributor on TripAdvisor. We know that you travel quite a bit and we are appreciative of your feedback. I am very apologetic if you felt that our front desk associate was not forthcoming for a different room location. I have shared your review with our team and I can assure you that... More 

Killeen Texas, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2013

In reference to Marriot Austin on Mopac, this story is much longer and detailed but to sum it up, here it is. Fyi-Marriot Austin is rude. We checked in tonight after reserving a room using our military discount. Our front desk clerk, Dianna, informed my 13 yr old daughter and I we couldn't use our military discount, even with our... More 

Was this review helpful? Yes 2
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Felica, Thank you for staying with us at the Fairfield Inn and Suites in Northwest Austin. I was very disappointed to read your review. I am the new general manager and one of the most important tasks that I will have is to assess our service levels and make any necessary improvements. I can promise you that we will... More 

San Jose, California, USA
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 14, 2013

First all-the staff on-site was very nice. The fitness facility was a joke. If the place can really hold 15 people-in the capacity of working out-then someone is living in the land of Gulliver.. If you do not like the loud noise of trains coming by -you need to get another spot to live in. The trains did not bother... More 

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear USAF9599, Thank you for being a senior reviewer on Tripadvisor. We also greatly appreciate your business and for taking the time to review our hotel here in Austin. As you pointed out, there is a train track that runs behind the hotel. The interesting thing to note is that there are many days and nights when there are not... More 

Metairie, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

Beware that the building is located less than 150ft from a railroad track that has speeding freight trains traveling on it all day and all night. When I checked in, I didn't realize that they put me on that side of the building. Unfortunately I realized it that night when I was awakened 5 times in the middle of the... More 

Was this review helpful? Yes 1
Central IL
Top Contributor
74 reviews 74 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 25, 2013

I always pack a fan when I travel. Good thing I had one with me because there are train tracks directly behind the hotel. No whistles, but I heard every train that went by even with my fan on high. You probably shouldn't stay here if you are a light sleeper. The hotel itself is wonderful and our room was... More 

Was this review helpful? Yes
Houston
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2012

This is one of the nicest hotels I've ever stayed at in Austin, Tx. The staff were very nice, efficient, and sincere. The room was spacious and one of the cleanest I have seen. The breakfast was terrific with plenty of healthful choices. Internet was easy to get and quite speedy. All things considered this was a great hotel experience.... More 

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2012

The price was right, but I should have known there was a catch. Our window was 10 yards away from an active railroad line. Every 2 hours trains went by. And the air conditioner was loud. If you can sleep through the noise, it is a clean property with free full breakfast. Lots of other options in the area if... More 

Was this review helpful? Yes
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for staying with us and giving your feedback. We strive to assure that every guest has the best possible stay. We provide a full hot breakfast, a managers night with live music/food/drinks, we have shuttle service that will take you anywhere in a five mile radius, we also provide a clean and friendly place to stay. Our location... More 

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