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All 183 Austin hotels

Fairfield Inn & Suites Austin Northwest/Arboretum

2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)
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71%
Ranked #87 of 183 hotels in Austin
A recent review
4 of 5 stars Reviewed April 4, 2013
rd400 Chicago, Illinois
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104 people have reviewed this hotel

Traveler rating
    31
    42
    20
    8
    3
See reviews for
22
20
8
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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There are newer reviews for Fairfield Inn & Suites Austin Northwest/Arboretum
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Chicago, Illinois
Top Contributor
83 reviews 83 reviews
39 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 4, 2013

For A Fairfield Inn It's better than most. I was given a noisy room. Front Desk said the last one left. Hotel didn't look full. I had a friend call to ask about availability. Same desk clerk said 70%. But the rooms were super and better than higher star ones in the area. Location is great.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear rd400, Thank you for being a senior contributor on TripAdvisor. We know that you travel quite a bit and we are appreciative of your feedback. I am very apologetic if you felt that our front desk associate was not forthcoming for a different room location. I have shared your review with our team and I can assure you that... More

Killeen Texas, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2013

In reference to Marriot Austin on Mopac, this story is much longer and detailed but to sum it up, here it is. Fyi-Marriot Austin is rude. We checked in tonight after reserving a room using our military discount. Our front desk clerk, Dianna, informed my 13 yr old daughter and I we couldn't use our military discount, even with our... More

Was this review helpful? Yes 2
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Felica, Thank you for staying with us at the Fairfield Inn and Suites in Northwest Austin. I was very disappointed to read your review. I am the new general manager and one of the most important tasks that I will have is to assess our service levels and make any necessary improvements. I can promise you that we will... More

San Jose, California, USA
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2013

First all-the staff on-site was very nice. The fitness facility was a joke. If the place can really hold 15 people-in the capacity of working out-then someone is living in the land of Gulliver.. If you do not like the loud noise of trains coming by -you need to get another spot to live in. The trains did not bother... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear USAF9599, Thank you for being a senior reviewer on Tripadvisor. We also greatly appreciate your business and for taking the time to review our hotel here in Austin. As you pointed out, there is a train track that runs behind the hotel. The interesting thing to note is that there are many days and nights when there are not... More

METAIRIE
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

Beware that the building is located less than 150ft from a railroad track that has speeding freight trains traveling on it all day and all night. When I checked in, I didn't realize that they put me on that side of the building. Unfortunately I realized it that night when I was awakened 5 times in the middle of the... More

Was this review helpful? Yes 1
Central IL
Top Contributor
74 reviews 74 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 25, 2013

I always pack a fan when I travel. Good thing I had one with me because there are train tracks directly behind the hotel. No whistles, but I heard every train that went by even with my fan on high. You probably shouldn't stay here if you are a light sleeper. The hotel itself is wonderful and our room was... More

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Houston
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 29, 2012

This is one of the nicest hotels I've ever stayed at in Austin, Tx. The staff were very nice, efficient, and sincere. The room was spacious and one of the cleanest I have seen. The breakfast was terrific with plenty of healthful choices. Internet was easy to get and quite speedy. All things considered this was a great hotel experience.... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2012

The price was right, but I should have known there was a catch. Our window was 10 yards away from an active railroad line. Every 2 hours trains went by. And the air conditioner was loud. If you can sleep through the noise, it is a clean property with free full breakfast. Lots of other options in the area if... More

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fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for staying with us and giving your feedback. We strive to assure that every guest has the best possible stay. We provide a full hot breakfast, a managers night with live music/food/drinks, we have shuttle service that will take you anywhere in a five mile radius, we also provide a clean and friendly place to stay. Our location... More

Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 5, 2012

It is a nice new hotel, convenient to the highway, free parking, free breakfast - what you expect from a Fairfield Inn & Suites. The interior of the room is oddly not as spacious as it should be with a giant wall in the center separating the living and slipping areas. The real problem is the noise. On one side... More

Was this review helpful? Yes 1
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for staying with us. We are in a busy area and have a lot going on around us. I apologize for any inconvenience. Please ask for the front of the building upon check in. It is quieter. More

Houston, Texas
Top Contributor
57 reviews 57 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 23, 2012

If you have work in the North area of the city, this is a great place to stay. Very efficient and helpful staff. Although the property is locted next to the highway, its very quiet. Several eating places close by too.

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fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for staying with us while you were in the Austin area. We look forward to seeing you on your next visit. More

Spring, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2012

My husband and I stayed here last weekend, Oct. 11th - 14th. We were extremely pleased with the staff, breakfast, and our room. The staff was helpful and friendly at all times. Even when we asked for paper plates and forks around midnight one night! The breakfast was awesome, and cooked really well. And our room was great with a... More

Was this review helpful? Yes
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for staying with us. We are glad that you were able to enjoy the full hot breakfast and the hot tub. I enjoy the nice open feel of the rooms as well. We have a great staff to assure that you get the cleanest and friendliest stay possible. Thank you Brandon Heidkamp More

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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
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Also Known As:
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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Number of rooms
134

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