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Fairfield Inn & Suites Austin Northwest/Arboretum

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11201 N. Mopac Expressway, Austin, TX 78759
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Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
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    144 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (46)
    Date | Rating
    • English first
    • Portuguese first
    • Spanish first
    • Any
    English first
    • All months
      (144)
    • Mar-May only
      (36)
    • Jun-Aug only
      (51)
    • Sep-Nov only
      (39)
    • Dec-Feb only
      (18)
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    There are newer reviews for Fairfield Inn & Suites Austin Northwest/Arboretum
    See the most recent reviews
    1 review
    4 of 5 stars Reviewed June 27, 2015

    I am checking out tomorrow and i gotta say this hotel was the first I have ever stayed in far from home that has been very clean and has great prices. The only problem I had was with check in. The hotline number had my whole reservation completely messed up but the morning Assistant Manager was great on helping me... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    Wanda M. Thank you for taking the time to review our hotel on Trip Advisor! We appreciate the feedback. We take great pride in our hotel, and we live "Clean and Friendly". Please look us up on your next trip to Austin. Warm Regards, Ryan P. More 

    2 reviews
    2 of 5 stars Reviewed June 11, 2015

    The hotel is located in a great location and appears well taken of. I stayed on the 4th floor facing the railroad tracks and mall. Trains are passing during all hours of the morning, making it difficult to sleep at times. I was awoken around 12:30 AM by a train and could not go to sleep and decided to watch... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    Wally T, Thank you for taking the time to review our hotel. We are very sorry that your trip was interrupted by some "pesky" visitors. We have had our pest control out to service our hotel, and have been informed that due to the massive amounts of rain that we have received, followed by the extreme heat, these little buggers... More 

    Phoenix, Arizona
    2 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed May 19, 2015

    This is a fine hotel though a little hard to find using GPS as it is only accessible from the MOPAC service road going north from W. Braker Lane. It looks convenient to the mall next door but there is no easy way to get to the mall because of the railway tracks between the mall and the hotel. The... More 

    Was this review helpful? Yes 1
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    Paul P, Thank you for taking the time to review our hotel. We all agree that this area of town can be confusing to get around, but once you get the hang of it, it all makes sense. We also offer a shuttle service Mon - Fri, so you can leave the driving to us! The Domain is a very... More 

    Spring, Texas
    Level Contributor
    14 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    5 of 5 stars Reviewed May 18, 2015

    The hotel is conveniently located north of downtown Austin. There is easy access to University of Texas, downtown Austin, the hill country, the Lady Bird Johnson Wildflower Center, Lake Travis, the Texas State Capitol, and many many other things. The hotel was comfortable, clean and had a nice breakfast. We normally stay at the Austin Marriott South, but they were... More 

    Was this review helpful? Yes 1
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    BnB40s, Thank you for taking the time to leave a review for our hotel! We pride ourselves in providing a clean & comfortable room for all of our guests, we are glad your stay lived up to this! We look forward to having you as our guest the next time you are in Austin. Warm Regards, Ryan P. More 

    Texas
    Level Contributor
    102 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 55 helpful votes
    5 of 5 stars Reviewed April 20, 2015

    Outstanding service, clean hotel, a wonderful Marriott bed, all of these make this a great location. On top of that guests are less than a five minute drive to shopping and fun at The Domain. Headed to the university? When you stay here, you have options. Yes, you can get on the 35, but it's also easy to shoot down... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    ymbl, Thank you for being a Top Contributor, and thank you for taking the time to review our property! We take great pride in providing a clean & comfortable room for our guests, and it sounds like we achieved that! Warm Regards, Ryan P More 

    Saint Simons Island, Georgia
    Level Contributor
    98 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 82 helpful votes
    4 of 5 stars Reviewed April 13, 2015

    We enjoyed our stay at this recently renovated 10-12 year old property but I was awakened during the night with trains rolling past the rear of the property about 50 yards from our room. At first I thought it was a semi idling in the rear parking lot, but the next morning I took a stroll out back and the... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    RedMonkey25, Thank you for being a Trip Advisor Top Contributor, and for taking the time to review our property. Our goal with every guest is ensure that they have a great stay, and although I am glad that you enjoyed our newly renovated hotel, I am disappointed that you were unable to get a good nights rest. Yes, we do... More 

    Austin, Texas
    1 review
    3 of 5 stars Reviewed March 25, 2015

    I was in a room facing the domain side, on the top floor. The hotel itself is what you'd expect from a Fairfield Inn, however, in the 2 nights I stayed, there were at least 8 trains that came through, all hours of the evening/night, that caused a lot of noise and vibration in my room. Just be aware that... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    akriese, Thank you for taking the time to review our hotel on TripAdvisor. I am extremely sorry to read that you were unable to sleep because of the train near our hotel. Unfortunately there is no schedule for the train, so some nights it runs multiple times and others not once. I can assure you, we do everything to prevent... More 

    National Capital Territory of Delhi, India
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed March 10, 2015

    Good , but was expecting Better Nice and comfortable room and has shuttle service for pickup and drops, complimentary coffee 24 hrs :) More options for Breakfast and some amenities like electric plug converter would have made it better :(

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    PrashantPandey83, Thank you for taking the time to review our hotel after your stay. We appreciate the kind word about our nice & comfortable rooms, and our wonderful "Bold Beginnings" Coffee. Our shuttle service definitely sets us apart in this area. We would love to hear your thoughts on what additional options we could offer in our complimentary breakfast. Thanks... More 

    Calgary
    Level Contributor
    70 reviews
    50 hotel reviews
    common_n_hotel_reviews_1bd8 103 helpful votes
    4 of 5 stars Reviewed March 4, 2015

    I had a king suite which had a separate living room and TV - very cool and great value. Fridge in room was a nice touch. Very trendy decor in the lobby. It was easy to sit with colleagues and work. Not having any kind of bar or evening dinner service was actually good because it stopped us from drinking... More 

    Was this review helpful? Yes 1
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    Otaview, Thank you for being a Tripadvisor Top Contributor, and for taking the time to review our hotel! We are so glad you enjoyed your stay with us! Our team's number one focus is making all of our guests feel welcome and accommodating all of their needs, and I am thrilled to hear that we have achieved that! Please let... More 

    McAllen, Texas
    1 review
    2 of 5 stars Reviewed February 28, 2015

    “Lack of Security” My family and I stayed at this hotel from Feb. 13-15, 2015. At check-in Friday, the front desk attendant (Anna) was polite but not friendly. Not rude, just not welcoming at all. Maybe she had a long day. The hotel itself is nice. The King Suite was clean and spacious. The breakfast was generous. Our trouble began... More 

    Was this review helpful? Yes
    Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

    Anthony G. Thank you for taking the time to review our hotel. Again, I am very sorry that your camera went missing after it was left in the lobby. This is definitely not normal for our hotel. The hard drive on our security system did fail, and did not allow us to view anything that was recorded. We have since... More 

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