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All 185 Austin hotels

Fairfield Inn & Suites Austin Northwest/Arboretum

2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)
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Ranked #85 of 185 Hotels in Austin
A recent review
5 of 5 stars reviewed 3 weeks ago
QDG77
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109 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this particular Fairfield several times for business purposes. It is new so all of the common areas,as well as the rooms are very clean and comfortable. I've also stayed at the Staybridge Suites (sister property) and it is easy to see that hospitality is the staff's main goal for their guests' experience. I was so surprised... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear QDG77, Thank you so much for taking the time to review our hotel! We are so glad you enjoyed your stay with us! Our team's number one focus is making all of our guests feel welcome and accommodating all of their needs, and I am thrilled to hear that we have achieved that! Please let me know if there... More

Dickinson, North Dakota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This property has been very recently renovated, and it's a huge step up from Fairfield Inns of 5-10 years ago. The rooms are modern and spacious. The lobby area is bright and inviting. The breakfast was much, much better than anticipated. It's also close to The Domain, a high end shopping and dining area of Austin. Compared to the more... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Scheeler, Thank you so much for taking the time to review our hotel! I have to agree, our Fairfield Inn & Suites is not the typical Fairfield Inn & Suites you would think of from 5 or 10 years ago! Our new renovation has finally been complete and we are so excited to share it with our guests. I'm... More

Matthews, North Carolina
Top Contributor
53 reviews 53 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After having my stay at a nearby hotel "rebooked" (see - canceled), I found this place and they knocked $50 a night off my nightly rate due to my plight. The train does come by a few times, but I live near one at home so it doesn't bother me. Great beds & pillows, hot water for showers..everything I needed... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear JPC, Thank you for taking the time to leave a review of our hotel, feedback is very important to us. I am so sorry to hear about your complications with another hotel in our area, but I am ecstatic to read that you gave us an opportunity to host you and you enjoyed your stay with us! Excellent customer... More

Toronto, Canada
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 28, 2014

This hotel lines up with the other hotels in the chain with clean and updated amenities. The breakfast selection is what you would expect and although the hotel was renovating a bit it wasn't bothersome. Very nice and friendly staff who gave me very good recommendations for dinner.

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Doesntmatter, Thank you for taking the time to leave us a review on TripAdvisor! Your review matters to us! I hope you had the opportunity to enjoy one of our newly renovated rooms while you are here, I think the design and set up really set our hotel apart from the rest of the brands in our area. I... More

Crofton, Maryland
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 28, 2014

My wife and I stayed here for a weekend while attending a wedding in the Austin area. We were very pleasantly surprised by the hotel (even during some renovations) and the wonderful staff. It was very easy to checkin and the King Suite we stayed in was very roomy and well maintained. We were especially impressed by the breakfast served... More

Was this review helpful? Yes 1
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear SGrundmeier, Thank you for taking the time to leave this wonderful review for our hotel! I am so glad you enjoyed your experience with our staff and our breakfast. We pride ourselves on providing excellent service to our guests, and I am glad that you enjoyed the wonderful team we have here. Our breakfast is not your typical breakfast... More

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 10, 2014

I stayed in one of the renovated rooms which really was brand new. Super clean, and tastefully decorated. Amenities in the room were low, no fridge and only basic toiletries. Unfortunately it faced the back of the hotel where freight trains rumble by 2-3 times a night, and are loud enough to wake you from a sleep (one night in... More

Was this review helpful? Yes 2
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear TimmerOttawa, Thank you so much for taking the time to review our hotel and to let us know how you feel about our newly renovated rooms. I am so glad to know that you enjoyed the new décor and our complimentary breakfast. I do apologize for the train, fortunately they do not blow the train whistle, but I can... More

Midlothian, Texas
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2014

My "Excellent" Rating does not signify that this is one of the best properties that I have ever stayed at, but that it was certainly better than I expected. I expect slightly better than average service and quality from Marriott properties and this was better than that. As mentioned in earlier reviews, they are currently in the middle of a... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

kfraga212, Thank you for your spectacular review! We always love to hear feedback from our guests stays! I am delighted to hear that you liked our rooms and that our housekeeping team was to your satisfaction as well as our delivery of extra towels. I am also very glad to hear that we have succeeded in our goal of having... More

Irving, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

I had a personal trip to this hotel for the third time, and they were all great.this time amy and Diana really went over the top in friendliness as well as being very professional. anything extra I needed they provided me without a problem. amy even gave me extra points for pointing out the beds needed replacing. I will be... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear john f, Thank you so much for taking the time out of your day to review our hotel. I am so glad that Amy and Diana were able to treat you like a royal! We strive to provide that treatment to all of our guests, and I am so glad to hear that you had that experience and Amy... More

Houston, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

Had to find a hotel for a Family event. Found this one and was pleased. The breakfast was better than I expected. The hid-a-way bed was not too comfortable for my son, and the sheets came off of the king bed while my wife and I slept. I had to ask for more pillows as there were not enough for... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Bruce S, Thank you for taking a moment to review our hotel on Tripadvisor! I am glad that you overall enjoyed your stay and would recommend us in the future! I do apologize for the inconvenience that you experienced with the sleeper sofa and sheets, as I have said in responses to other reviews this summer our hotel will... More

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed June 15, 2014 via mobile

We stayed here with our 3 year old and 6 month old. Checked in and got the room situated. Traveling with kiddos we had a lot of stuff. Right away our room was small. Way too much funiture in the room for that small of a room. We had a king suite with a fold out couch. When we got... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear ladyonthego11, Thank you for taking the time to review our hotel and let us know about the broken sofa sleeper. There is no excuse for a broken sleeper sofa and I will immediately look into how that was missed and not corrected sooner, but I am glad that our staff was able to get you in a new room... More

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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 134
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Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn And Suites Austin Northwest
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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