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Fairfield Inn & Suites Austin Northwest/Arboretum

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11201 N. Mopac Expressway, Austin, TX 78759
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Fairfield Inn & Suites Austin Northwest/Arboretum
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Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
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130 reviews from our community

Traveler rating
    40
    54
    22
    9
    5
See reviews for
28
20
11
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Top Contributor
87 reviews 87 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding service, clean hotel, a wonderful Marriott bed, all of these make this a great location. On top of that guests are less than a five minute drive to shopping and fun at The Domain. Headed to the university? When you stay here, you have options. Yes, you can get on the 35, but it's also easy to shoot down... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

ymbl, Thank you for being a Top Contributor, and thank you for taking the time to review our property! We take great pride in providing a clean & comfortable room for our guests, and it sounds like we achieved that! Warm Regards, Ryan P More 

Saint Simons Island, Georgia
Top Contributor
89 reviews 89 reviews
11 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at this recently renovated 10-12 year old property but I was awakened during the night with trains rolling past the rear of the property about 50 yards from our room. At first I thought it was a semi idling in the rear parking lot, but the next morning I took a stroll out back and the... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

RedMonkey25, Thank you for being a Trip Advisor Top Contributor, and for taking the time to review our property. Our goal with every guest is ensure that they have a great stay, and although I am glad that you enjoyed our newly renovated hotel, I am disappointed that you were unable to get a good nights rest. Yes, we do... More 

Austin, Texas
1 review
3 of 5 stars Reviewed March 25, 2015

I was in a room facing the domain side, on the top floor. The hotel itself is what you'd expect from a Fairfield Inn, however, in the 2 nights I stayed, there were at least 8 trains that came through, all hours of the evening/night, that caused a lot of noise and vibration in my room. Just be aware that... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

akriese, Thank you for taking the time to review our hotel on TripAdvisor. I am extremely sorry to read that you were unable to sleep because of the train near our hotel. Unfortunately there is no schedule for the train, so some nights it runs multiple times and others not once. I can assure you, we do everything to prevent... More 

National Capital Territory of Delhi, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2015

Good , but was expecting Better Nice and comfortable room and has shuttle service for pickup and drops, complimentary coffee 24 hrs :) More options for Breakfast and some amenities like electric plug converter would have made it better :(

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

PrashantPandey83, Thank you for taking the time to review our hotel after your stay. We appreciate the kind word about our nice & comfortable rooms, and our wonderful "Bold Beginnings" Coffee. Our shuttle service definitely sets us apart in this area. We would love to hear your thoughts on what additional options we could offer in our complimentary breakfast. Thanks... More 

Calgary
Top Contributor
63 reviews 63 reviews
47 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 4, 2015

I had a king suite which had a separate living room and TV - very cool and great value. Fridge in room was a nice touch. Very trendy decor in the lobby. It was easy to sit with colleagues and work. Not having any kind of bar or evening dinner service was actually good because it stopped us from drinking... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Otaview, Thank you for being a Tripadvisor Top Contributor, and for taking the time to review our hotel! We are so glad you enjoyed your stay with us! Our team's number one focus is making all of our guests feel welcome and accommodating all of their needs, and I am thrilled to hear that we have achieved that! Please let... More 

McAllen, Texas
1 review
2 of 5 stars Reviewed February 28, 2015

“Lack of Security” My family and I stayed at this hotel from Feb. 13-15, 2015. At check-in Friday, the front desk attendant (Anna) was polite but not friendly. Not rude, just not welcoming at all. Maybe she had a long day. The hotel itself is nice. The King Suite was clean and spacious. The breakfast was generous. Our trouble began... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Anthony G. Thank you for taking the time to review our hotel. Again, I am very sorry that your camera went missing after it was left in the lobby. This is definitely not normal for our hotel. The hard drive on our security system did fail, and did not allow us to view anything that was recorded. We have since... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015 via mobile

These people make sure you enjoy your stay! I had a litle issue checking in, but sure enough... they made sure i was taken care of! Amy at the front desk, was super nice! I definitely love Marriot hotels!

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

reactortiz, Thank you for visiting our hotel and leaving feedback. Our staff tries it's best to take care of each and every guest, I am glad that Amy was able to take care of you! Please look us up on your next stay in Austin. Sincerely, Ryan P. General Manager More 

Rochester, New York
2 reviews
4 of 5 stars Reviewed February 20, 2015

I'm in this hotel right now. I like it. It's clean and relatively quiet. I'm on the train side and I heard exactly 2 trains last night and they were loud but short and not too late. I got a last minute express deal on Priceline(2.5 stars) and for only $84/night it's great for this location. I stayed down the... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Kate G. Thank you for taking the time and reviewing our hotel. We always appreciate the kind words. While it is true that there is a train that is right behind our property, I am glad that they were not too much of a bother. Regarding the connecting door on your room: I will have my team inspect our connecting... More 

Houston,TX
Top Contributor
102 reviews 102 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 8, 2015

My wife and I visited Austin on February 7-8. Stayed at the Fairfield Inn and Suites in the NW Arboretum area of Austin. Very prompt check in. Rooms are nice and very clean. The morning breakfast has an excellent selection of cereals, muffins, scrambled eggs, sausage, oatmeal, "state of Texas" waffles, juice and excellent hot coffee! Nice way to start... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear texag80, Thank you for staying with us while you are in Austin. We do everything that we can to make sure that every guest has the best possible stay. We are glad that you noticed and went on trip advisor to let everyone know. We look forward to seeing you next time you are in Austin. Thank you, Ryan... More 

Senior Contributor
35 reviews 35 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2015

We recently stayed here for an Austin vacation. Our room was great. Both clean and seemed new like it was recently updated. Breakfast was good. Well supplied and a good start to the day. There is a train that runs in back of the hotel but we didn't notice during sleeping hours. Only downside is that nowhere is really walkable... More 

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Bucky V, Thank you for taking the time to leave a review! Yes, our hotel was recently updated in a renovation that we completed in September. I am glad you found our breakfast a great way to start your day, we try to make sure that it is well stocked with items to suit everybody's tastebuds and start their... More 

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