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All 182 Austin hotels

Fairfield Inn & Suites Austin Northwest/Arboretum

2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)
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Ranked #77 of 182 hotels in Austin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
CYPRESS98 CYPRESS, TX
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94 people have reviewed this hotel

Traveler rating
    28
    41
    16
    6
    3
See reviews for
19
17
8
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
CYPRESS, TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Austin for a car show and loved this hotel, everyone was so friendly, we asked the front desk clerk about a close place to eat, she not only made a suggestion, but gave us a certificate for a free appetizer at that place which was pleasantly unexpected by us. Our room was nice and clean and close... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

CYPRESS98, Thank you for taking the time out to review the Fairfield Inn & Suites Austin Northwest! I hope you enjoyed your time at the car show. I am so glad you enjoyed our hotel and that our team was able to recommend a restaurant that you enjoyed. We have a great amount of restaurants in the local area, and... More

Kolding, Denmark
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was clean and at a decent standard. The breakfast was not very good. When we checked in, the front office staff were very friendly. However, the following staff we meet were coming across as they did not want to be there. Like it was an issue or not their job to call for a taxi. Or really an issue... More

Was this review helpful? Yes
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Bjorn C, Thank you for taking the time to review our hotel. I cannot apologize enough that you were not impressed by our hotel, as we try our best to go above and beyond for each and every one of our guests. We pride ourselves on having the cleanest rooms and the friendliest of staff and I am disappointed that... More

Jacksonville, Arkansas
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here a few days while having a family gathering and the staff was very helpful with all sorts of little extras that we didn't even know we needed until they came up. The room itself seemed oddly arranged at first, but once we were there for a bit we realized that it was on purpose and served the... More

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Ryan P, Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

David Mc314, Thank you for taking the time to complete a review on Tripadvisor! We truly appreciate hearing about our guest's experiences at our hotel. We thank you for your kind words about our hotel & staff. We take great pride in providing great service and a clean facility and we are honored to be able to host your family... More

Joshua Tree, California
Senior Contributor
21 reviews 21 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 3 nights - clean rooms. What impressed me was when a guest was late for breakfast - instead of turning away the guest the front desk politely asked what would like me to make you? I was Impressed.

Was this review helpful? Yes 1
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to complete a review on Tripadvisor! We truly appreciate hearing about our guest's experiences at our hotel. I am so glad that you had a great experience and enjoyed your stay at our hotel. My team appreciates your compliment, as they work diligently to ensure that we greet every guest that walks through our... More

Huntsville, Texas
Top Contributor
59 reviews 59 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2014

Not sure why anyone would build a hotel next to train tracks. Maybe ask for a room not on the train track side--no horns, but still a bit noisy. Plus, the hotel is a little hard to get to, and the 'next door' shopping center is across the tracks and thus a challenge to reach. Overall, it would be easy... More

Was this review helpful? Yes 1
Ryan P, Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Tony, Thank you for taking the time to leave a review for the Fairfield Inn & Suites Austin Northwest! I am so glad that you enjoyed your stay with us and that you are planning another stay with us in the future. I can understand your frustration with the train, so to help our guests enjoy a quiet nights sleep... More

Dallas, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2014 via mobile

I stayed here for a conference for work for two nights. The hotel was 5 minutes from the conference location, so it was perfect. The check in process was quick and the staff at the hotel are very friendly. Always got a smile and a hello each time I came and went. I requested a top floor and my request... More

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Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Raquel, Thank you for taking the time to complete a review on Tripadvisor! You have no idea how much we truly appreciate hearing about our guest's experiences at our hotel. I am so glad that you had a great experience and enjoyed your stay at our hotel. My team appreciates your compliment, as they work diligently to ensure that we... More

Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 30, 2013

We stayed at The Fairfield Inn & Suites Austin Northwest/Arboretum for a wedding. The price was so good that I thought there would be a problem with hotel. I was pleasantly surprised. The hotel was clean and comfortable and the complimentary breakfast was very good for the price.

Was this review helpful? Yes 1
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Linda H. We appreciate you taking the time to give us a great review on TripAdvisor. We also thank you for your comments about our clean & comfortable rooms, as well as our breakfast. We look forward to seeing you here in Austin again soon. Safe Travels! Sincerely, Ryan Plain General Manager More

San Diego, California, Usa
2 reviews
4 of 5 stars Reviewed December 22, 2013

Clean, comfortable hotel with friendly staff who all go the extra mile. Extremely attentive to guest needs. Had special requests which were readily accommodated. Highly recommend for overall value and great customer service.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Rebecca C, We appreciate you taking the time to give us a great review on TripAdvisor. We also thank you for your glowing comments about our commitment to service and for commending our team for going above and beyond to accommodate special requests. We look forward to seeing you here in Austin again soon. Safe Travels! Sincerely, John Dallas... More

Houston, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2013

I have stayed at this Fairfield more times than I can count since having moved away from Austin. If I'm staying in North Austin, I rarely bother looking or booking elsewhere. It's in a convenient location - close to shops, restaurants, stores and access on/off Mopac. Always clean and good service. The one downside (as also mentioned by someone else)... More

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear bluehalo11, Thank you for a great review and for being our repeat guest. There is no better honor to us than your repeat business. We want you to consider this hotel your home away from home and it appears that we are achieving that goal. We are striving to make our hotel consistently inviting and comfortable. Have a great... More

Hitchcock, Texas
1 review
5 of 5 stars Reviewed November 13, 2013

Second stay at this hotel. Both times everything was great. Comfortable, clean, friendly, great breakfast, everyone helpful even enjoy the other travelers who are there, they are also always so friendly. I Always use this hotel for my Austin visits.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review

Dear Susan C, Thank you very much for such a great review of our hotel. We really appreciate your repeat business as well. We do have a very friendly team and we thank you for recognizing them. We hope that your business continues to bring you to Austin and we look forward to welcoming you back soon. Sincerely, John Dallas... More

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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield
Austin Fairfield Inn
Address: 11201 N. Mopac Expressway, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 182 hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
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