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Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5
11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #17 of 179 hotels in Austin
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99 reviews from our community

    Trip type
Traveler rating
    46
    38
    8
    7
    0
Date Rating
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 of 5 stars Reviewed May 20, 2013 NEW

This was an ok HG. The room was comfortable and clean.The furniture was a bit dated, but the bed was comfortable. The checkin woman was friendly and they sold beer and wine at the usual odds and ends counter. The pool was not over chlorinated like some places we have stayed. The hotel is located just off a major highway,... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Glad you enjoyed your stay. Happy Riding!! More

Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2013 NEW

We spent two nights here this weekend and was very pleased with our spacious room, friendly staff and great location. Our beds were hard but then we found a dial on each side and was able to soften them to our liking. Would highly recommend.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

So glad you were able to figure out our Garden System Beds. They are adjustable to accomodate anyone's preferences. Hope to see you again next time you are in Austin. More

San Antonio, United States
1 review
5 of 5 stars Reviewed May 19, 2013 NEW

We enjoyed everything about our stay. The staff was very helpful and friendly. We would definitely stay again at this hotel due to location being convenient to our needs and to the wonderful staff. We have stayed at other Hilton Garden Inn's before but found this locations staff exceptionally friendly, courteous and nice.

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Review collected in partnership with Hilton Garden Inn

Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Thank you for recognizing our awesome staff. They really do make the difference. I will pass on the great compliments. Thanks. More

1 review
5 of 5 stars Reviewed May 12, 2013 via mobile

This was the best visit of all. We stay here every year for the state track meet and this year after all of the renovations(I know it was not the first year to be finished) but it was so comfortable and the staff was soooo accommodating. They stand by their GUARANTEED statement because they will and did EVERYTHING to ensure... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Thank you for recognizing Ricky. Another high five for him. Also thank you for mentioning the great renovation we completed. Our hotel is georgeous and all the guest just rave about it and how clean it is. Thanks. More

1 review
5 of 5 stars Reviewed May 6, 2013 via mobile

We stayed 3 nights at the Hilton Garden Inn Arborerum. The room was clean, quiet and spacious. The staff was super friendly even when they were stressed during a busy breakfast shift. We highly recommend this hotel.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

We can get a bit busy in the morning for breakfast for sure, but we still try to maintain the level of service that you expect. Glad you had a great stay. More

Denton, United States
1 review
5 of 5 stars Reviewed May 5, 2013

The hotel was really nice! The staff at the front seemed a little slow. They didn't seem to know that we had paid bed n breakfast so we didn't get our breakfast tickets.. all they had to do was look at the screen on their computer when we checked in! Other than that, everything was great. We weren't able to... More

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Review collected in partnership with Hilton Garden Inn

Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Sorry about the inconvenience with the breakfast vouchers. We'll do better next time. Glad to see everything else was up to your expectations. More

Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 1, 2013

I had a really nice experience at this hotel. The staff was extremely friendly & the room was super clean. They even had complimentary cookies & drinks in the lobby. I accidently locked myself out of my room one morning & the staff quickly gave me an extra key.

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See 2 more reviews by Susan912 for Austin
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Susan, Thanks for letting the world know about our great staff. Can't wait to take care of you again. More

Longmont, United States
1 review
5 of 5 stars Reviewed April 29, 2013

I enjoyed the stay. The people were very welcoming and pleasant. The room was very comfortable and clean. The front desk was very accommodating in providing direction and recommendation for restaurants and entertainment.

Was this review helpful? Yes

Review collected in partnership with Hilton Garden Inn

Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Glad to see the front desk was able to get you around our awesome city and find some great food and entertainment. Come back soon. Thanks, More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed April 20, 2013

We came to Austin for motogp like thousands of others. The hotel was completely full and the front desk as very busy. Ricky was outstanding and ensured that our needs were taken care of. I appreciate his great service and effort. The facility was clean and pleasant and the staff very professional. Ricky especially. Paul S. Knoxville, tn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Thank you for the review and letting me know about the great service that Ricky provided to you. He is a great team player and very focused on making sure our guests are well taken care of. I will pass on this great feedback. More

Denton, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 15, 2013

This is an excellent hotel in a convenient area right off Route 183 in North Austin. The rooms was clean, spacious and comfortable. There is a fitness room, a swimming pool and free Wi-Fi. I chose this hotel because I had a meeting in downtown Austin and the rates here were considerably cheaper than those of competing hotels on I-35... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
May 21, 2013

Rudy, Glad to hear you had such a great stay. We are very convenient to a lot of great places to eat and shop and downtown is just a short hop away. Hope to see you again soon. More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Garden Inn Austin
Hilton Austin
Austin Hilton
Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Austin
#26 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean and comfortable rooms to make you feel right at home! ... more   less 
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Hilton Garden Inn Austin Northwest / Arboretum
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