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All 189 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Ranked #25 of 189 Hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
R C San Francisco, California
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313 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This hotel offers solid qualities for the room, service, and paid breakfast. These are all what I've come to expect from Hilton Garden Inn. Location-wise, this is right off Hwy 183 before Hwy 1 became toll way, so pretty convenient. Downtown is still a bit of a drive though. This place works best when you want to stay on the... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel had a very nice lobby. The room was clean and the bed was comfortable. The keurig in the room was a nice touch, though the coffee quality was pretty poor. I spent a good amount of time at the desk in the room and the desk and chair were comfortable. I would stay here again. Only complaints: -... More 

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Fort Worth, Texas
Top Contributor
192 reviews 192 reviews
16 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice location, nice property, great customer service,close by to some nice restaurants. They have a breakfast bar for $9.99 in the mornings. Got a great price on the room, $66.00 for a Friday night. Nice clean room, nice beds. If you stay, request an odd number room, I could hear a lot of traffic noise from the freeway. Our room... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for the positive review! You'll have to make our Hilton Garden Inn a regular place to stay whenever you're visiting Austin. We love getting to know our repeat guests, so hopefully we see you around more in the new year. Cheers! More 

Austin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a wonderful place to drop your suitcase and relax while you are visiting your Longhorn student. The access to the hotel is a bit confusing at first. Nice accommodations, clean and friendly staff. Make sure you get directions on how the breakfast service works or you will go hungry. Very confusing set up. Good Location to local eateries... More 

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your review, and HOOK 'EM HORNS!! The breakfast area is self-service for the continental items, and prepared to order for the hot items. My apologies for the confusion, and we'll make sure to improve our communication of this service delivery. Enjoy the rest of your week. More 

Tuscola, Texas
Top Contributor
95 reviews 95 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife & I came back here because of the AMAZING service & attention we have received before. This was our 40th anniversary, & we were treated like Royalty. Our first night we arrived back at our room to a bottle of wine & chocolate covered strawberries! In the lobby, the fireplace is inviting and there are plenty of seats... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

We're happy you enjoyed the chocolate covered strawberries, and we'll be looking forward to your next stay. Thank you so much for your repeat business. We can't wait to see you again. More 

Springfield, Missouri
Top Contributor
80 reviews 80 reviews
73 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is located off 183 and is easy to locate (see the hotel website for directions). Our room was comfortable, but nothing special. On Sunday morning, we used our coupons as gold level guests for breakfast. Wish we had gone out for the meal. Breakfast was a total disaster for us and all the guests around us. The short-order... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm terribly sorry to hear about your breakfast experience. Very very rarely do we run into situations where we are short staffed, but the comments regarding the situation are completely unacceptable and will be addressed promptly. We will improve after this review, and I sincerely appreciate your honest opinion regarding your experience. Our restaurant is a place where our business... More 

New York
Top Contributor
51 reviews 51 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We paid $133 a night for a two night stay at this "garden Inn". Noisy heater/AC unit in bedroom. Sofa bed was dirty and unusable. Other than that, room was ok. Weird restaurant/bar set-up. We used neither. No staff to speak of, the desk clerk seemed to do it all. (there is minimal staff at a garden inn location evidently).... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your review. While we do have fewer people staffed at a select service hotel, we try to use this as an opportunity for our staff to really engage with our guests. I'm sorry to hear that you might not have felt this connection with our hospitality concept. We'd love another shot to prove to you why we're... More 

Fairfax, VA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I've stayed here 3 times. Staff is always pleasant and helpful. The property is well-maintained. Rooms are comfortable and quiet. The pool is on the small size but if you just want to unwind at the end of the day it gets the job done.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Your review is much appreciated. We really try to deliver a consistent positive experience for our guests, and I'm glad to see you felt our hospitality. Come back and stay with us the next time you're in Austin! More 

Monterrey, Mexico
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

this is a very very good hotel and the rooms are very big the badroom is kind of big and the bed is like Tempura Mattress is and excellent bed to slepp for a long time, and the pillows are like in your home very good ones, the people works there are very kind and I come back for sure... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the positive review and for choosing to stay with us. You'll have to come back and visit the next time your in Austin. Have a great week! More 

Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 23, 2014

This hotel was nice, but I opted for the side closest to the highway. As a light sleeper, this was a mistake. The noise was more than expected and the morning sunlight was a non-issue since it was a cloudy day. If I stay here again, I'll choose the back side of the hotel. The breakfast was adequate, but not... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your review, and my apologies for the highway noise. We intentionally set our hotel as far back from the interstate as possible to avoid these issues, but sometimes the sound still leaks through. I'm also sorry to hear that your breakfast experience was anything less than exceptional. We continually evaluate our food quality and breakfast service so... More 

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#17 Family Hotel in Austin
#18 Best Value Hotel in Austin
#20 Business Hotel in Austin
#41 Romantic Hotel in Austin

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