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All 187 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #24 of 187 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
rcavazosh Monterrey, Mexico
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305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey, Mexico
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

this is a very very good hotel and the rooms are very big the badroom is kind of big and the bed is like Tempura Mattress is and excellent bed to slepp for a long time, and the pillows are like in your home very good ones, the people works there are very kind and I come back for sure... More 

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Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was nice, but I opted for the side closest to the highway. As a light sleeper, this was a mistake. The noise was more than expected and the morning sunlight was a non-issue since it was a cloudy day. If I stay here again, I'll choose the back side of the hotel. The breakfast was adequate, but not... More 

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Austin, United States
1 review
3 of 5 stars Reviewed 1 week ago

The lobby was very nice, the employees were nice, the location was OK; but the room was average at best. The bed in particular (the most important aspect perhaps?) was rather uncomfortable. Neither of us got a good nights rest because of it for the two nights we stayed there. And for the price, comparing to similarly star-leveled hotels, they... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm sorry to hear that you were unsatisfied with your overnight experience at our hotel. Our Garden Sleep System beds are easily adjustable, allowing guests to customize the mattress firmness to their exact liking. My apologies for not making this more clear during your check-in. Also our breakfast is cooked fresh-to-order for each of our guests, which is different than... More 

1 review
5 of 5 stars Reviewed 1 week ago

My husband and daughter stayed for one night, to attend a wedding. Everything with the hotel went very smoothly - the price was very good with a voucher from Living Social. We would strongly recommend this Hilton Garden Inn, and would definitely stay there again when in the Austin area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the positive review! We're glad you enjoyed your stay and we'd definitely appreciate you recommending our property. Thanks again, and come back to visit us soon. More 

Houston, Texas
Top Contributor
53 reviews 53 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The website stated it was under renovation, but I still made my reservation. Getting to the hotel was a mess, thank God for GPS, took me around some neighborhoods, etc. Note: getting out was easy. Friendly employees, was also warned at times the water would be shut off due to the renovations (did not happen while I was there). Good... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for the nice review. We're completely finished with our renovation and our rooms look great! You'll have to come back and see the finished product. Thanks again for the review. Enjoy your holidays. More 

Idaho Falls, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

My room didn't have heat and it was 32 degrees outside. The front desk said the hotel had no heat. Ended up just being my room had no heat. The pool had nasty slim on the tile edges. The pool door and my room door didn't open correctly. So I had to keep going to the desk to have them... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm terribly sorry about your bad experience with our hotel. The heater in the room you stayed in was recently replaced, and the door was repaired. Your experience was not a typical one for our guests. We'd love another opportunity to win over your positive thoughts on our facility. I'm sure your next stay will be an enjoyable one. Again,... More 

Austin, Tx
Top Contributor
106 reviews 106 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I didn't get a chance to stay at Hilton, it was more a site for a two day conference and stayed in the meeting room for the entire time I was there. For casual meeting place it was on point. They actually have a pretty cool lobby are and complimentary coffee and some bites. I got there an hour early,... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

We're glad you enjoyed your meeting experience at our hotel. With all of the businesses in the immediate area our meeting facilities stay very busy. You're spot on about Rudy's catering our BBQ meals. They do a great job, and we've been working with them for years. We couldn't do a better BBQ meal ourselves so we leave it to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This was our second stay at this hotel. We thought it was a great value and very conveniently located near our family that we were visiting. Very clean, good value breakfast and nice to have a small bar for a nightcap before turning in.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the kind words. We're glad you're comfortable at our Hilton Garden Inn and we'll be looking forward to your next stay. Happy holidays. :) More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel is clean, employees are happy and helpful and the amenities are top quality.Our stay was for 3 days and we did not have a problem. Location is very good only 25 minutes from the airport(no traffic) with traffic anyone's guess.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for your kind words about our staff and hotel. We love hosting people during the Thanksgiving holiday, and I hope you felt at home here. Enjoy the rest of your Holiday season, and come back to visit soon! More 

Fort Worth, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Do your in-laws live in the area? Are they way less fun than you expected based on all the movies you watched growing up? Do you wish you could find something else to do instead of spending all of Black Friday playing Aggravation and Sorry on a tv tray? If you answered yes, this is the hotel for you! A... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Our hotel is the perfect location for avoiding your in laws. Next time your in laws are in town just know that we always have your back. ;) Thanks for the positive review. Enjoy the rest of your Holiday season. More 

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#11 Family Hotel in Austin
#15 Best Value Hotel in Austin
#18 Business Hotel in Austin
#42 Romantic Hotel in Austin

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