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All 182 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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87%
Ranked #14 of 182 hotels in Austin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Jeffrey L Corpus Christi, TX, United States
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211 people have reviewed this hotel

Traveler rating
    119
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    18
    9
    1
See reviews for
63
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Corpus Christi, TX, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a well-run hotel with excellent facilities. The staff were friendly & helpful. The room was terrific-very clean and with all the amenities we would expect from a Hilton. And while there is not a restaurant inside the hotel, the lobby area was set up for breakfast-which was excellent-every morning and there are several major chain restaurants within a... More

Review collected in partnership with Hilton Garden Inn

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Raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had the opportunity to stay at this Hilton Garden Inn. At first I was skeptical given some reviews I saw, but these were quickly dismissed once I arrived. I saw reviews that indicated there was only continental breakfast served when they actually provide a full breakfast and make to order omelettes. The only thing I will say, if you... More

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Kenneth, Thank you for letting everyone know about your great stay regardless of past reviews. We strive to improve on our service and react to all reviews. Hopefully this shows we take these very seriously and you can count on us to be the best we can be. Thanks, Joe More

Baytown, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a short overnight stay and everything was just wonderful. Staff was friendly and the accommodations were very clean. We did not partake of the breakfast but there were great restaurants in the area.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Lloyd, Thank you for the review. We hope you have an opportunity to stay longer next time and take advantage of all that we have to offer. See you soon. Thanks, Joe More

Virginia Beach, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Two maintenance issues never fixed. Otherwise the hotel was nice in every way. Convenient to where I was going. Rate paid was high. Somewhat difficult to get to the property from the highway. Very good breakfast selections, no evening snacks were served in the lobby. Adequate coffee and other beverages available in the morning.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Howard, Sorry to hear that the maintenance issues were resolved. I am following up with my team regarding this and our response time needed. We appreciate the feedback as we always strive to get better and be the hotel of choice in Austin. Thanks, Joe More

Winterset, Iowa
1 review
5 of 5 stars Reviewed 4 weeks ago

We had 4 rooms for several nights during SxSW Interactive. The staff were exceptional. Jane was grace under pressure at all times and very helpful with our many requests and cab calls. She never stopped smiling! Joseph was also a great help. The rooms were clean and inviting. I really appreciated the beverages in the lobby at all times of... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Marylou, Thank You for the great review and recognizing our front desk staff for their exceptional service. High fives to them. We hope you come stay with us next March for SXSW!! Thanks, Joe More

Houston, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checked in on 3/22/2014. The lady at the front desk was extremely helpful and informative for check in and check out. The adjustable beds made for a very comfortable night if sleep. There were no towels in the pool area. When I asked for some towels at the front desk area, they assured me they would bring some in, 30... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

So sorry we didn't get those towels to you in a timely manner. We are ordering new pools towels now so we don't have any issues in the future. Glad that the rest of your stay was great. Thank you for the feedback. Joe More

Dallas, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a pleasure it was staying at this Garden Inn. The hotel is extremely convenient to all parts of Austin by car. Plus we were told there is a rail transit system nearby. It is very clean, well maintained, extremely friendly staff (especially Sue, Lady Sue!) and the food is very tasty. We have absolutely no complaints at all. As... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Gwendolyn, Thank you for giving us the two thumbs up approval on our cleanliness. Our housekeeping department is super. Probably the reason we have scored 99% on cleanliness the last 3 Quality Assurance inspections we received from Hilton. See you next time. Thanks, Joe More

Senior Contributor
48 reviews 48 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The lobby area is clean and very inviting. The staff is great and always welcoming. I've stayed at this hotel many times in the past and always enjoyed myself and was always very comfortable. This trip is a bit different; when I first walked into my room I found a pill laying on the floor. Now I saw this pill... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

So sorry that we fell a little short of our usual high standards. I have shared this review with my housekeeping department to stress how important safety is for all of our guests. Thank you, Joe More

jacksonville, fl
Contributor
19 reviews 19 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Checked in with my family. Easy check-in, well-lit lot, close to stores, clean, well-staffed and no complaints. The suite was well-equipped and comfortably slept 5 of us. Keurig coffee maker was a plus but would recommend they provide cream and sugar as well. We had a fridge, coffee maker, and microwave oven. The bathroom was clean and average. Why do... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the great review. We are so happy you and your family had such a great stay and great time in Austin. These days we don't put fans in each bathroom but actually have vents in each bathroom that are tied to one very large fan in our attic. This helps reduce noise and runs 24... More

Houston, Texas
1 review
5 of 5 stars Reviewed March 14, 2014

I visited the hotel, the weekend of 02/28/14. I checked in with excellent customer service, the manager gave me free buffett coupons since it was my birthday. The gentlemen at the front desk greeted me with a smile and a very wholesome welcome, and there was one whom wore the most beautiful shirts, I loved the colors. The hotel was... More

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sherrie, Thank you for allowing us to be a part of YOUR special day. So glad to hear that we took such good care of you and your other guests. Sounds like you had a wonderful birthday with your friends. Come see us next year too. It can be a tradition. Thanks, Joe More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Garden Inn Austin Northwest / Arboretum Hotel
Hilton Garden Inn Austin
Hilton Austin
Austin Hilton
Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Austin
#12 Family Hotel in Austin
#14 Romantic Hotel in Austin
#14 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean and comfortable rooms to make you feel right at home! ... more   less 
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