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Hilton Garden Inn Austin Northwest / Arboretum

#47 of 193 Hotels in Austin
Certificate of Excellence
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11617 Research Blvd, Austin, TX 78759
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Hilton Garden Inn Austin Northwest \/ Arboretum
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426 Reviews from our TripAdvisor Community

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McAllen, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Good location, easy to find. Will definitely stay here again when in Austin. The staff was very friendly. Complimentary coffee, tea, and flavored water available all day. Fitness center was clean and orderly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra S
APEX NC
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

It's fine. Not as good as the Aloft in the same area. I would not go back for biz travel. Did not like the adjustable bed and shower didn't drain fast enough. Breakfast was good, though service to pay and get out was slow.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SHEILA M
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I have only just recently begun frequent travels for work and signed up for HiltonHonors. Most of my experiences with Hilton have been pleasant and I was looking forward to Austin. This hotel is on a major highway (which you can see upon booking), so the high traffic noise was not a huge concern. What was a big concern started... More 

Helpful?
Thank JanaeandChris
Joe B, Owner at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so sorry you had such a negative experience. I can see how you might think the area is a bit run down since there is construction going on in front of the hotel. However, very soon there will be a brand new Pappadeax restaurant to give more dinner options. I'm also sorry that the apology note that Cheyanne... More 

Oklahoma City, Oklahoma
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very friendly hotel staff, good breakfast in the morning, the rooms are big and you should have everything you need for a typical business trip. Parking is adequate and the location is good for access to anything in NW Austin. There are a few malls around and good access to amenities. It's a solid four star for convenience and basics... More 

Helpful?
Thank barrywmurphy2
Austin, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We loved our stay at the Hilton Garden Inn in NW Austin. The manager Ricky and his staff treated us like family. The hotel was very clean, comfortable and felt like home. I highly recommend staying there.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phillip B
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so happy to hear that you enjoyed your stay with us. It is our goal to make our guests feel welcomed and at home when they are here. We truly appreciate the kind words and recommendation. Come see us next time you are in Austin! More 

Downey, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We did have a company seminar and everything went pretty well, the attention, breakfast, rooms, and I felt like coming back again, important thing when you are on business trips is to have a room and bed to rest like house and this location I felt it that way, great work!!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ricardo G
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I'm very happy to hear that you were impressed by our unparalleled service and cleanliness. We hope to see you the next time you have business in Austin! More 

Arlington, Texas
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is a very quite location, and it is behind local food and bar locations. Not all GPS or phone map programs will find this location, watch for sign for entrance, main building is hard to see.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul B
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I appreciate you taking the time to review our hotel. We are very fortunate to share our parking lot with a delicious BBQ smokehouse restaurant- and soon a Pappadeaux Seafood Kitchen! We hope to see you the next time you come to Austin. More 

Boerne, Texas
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very nice and an excellent value for money spent. It is not conveniently located however, it's behind a restaurant "Bone Daddys" that they share a parking lot with and it stated it was in the Arboretum, however it was not even close, it was way past the Arboretum on 183.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ZoeyK5505
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel! We're so glad you enjoyed your stay. We are set back from the highway a bit, but we find this helps tremendously with our guest rooms staying quiet and unaffected by any highway noise. We're also very fortunate to share a parking lot with Bone Daddy's, which is a great... More 

Carrollton, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 6, 2016

I stayed her on 12/29/15 and had a great stay. The room was clean and up to date. The hotel staff were friendly and inviting. I do want to call out one employee. The overnight desk person I believe his name was Jim. I stay at Hilton properties three weeks a month and he did something that has only happened... More 

Helpful?
Thank Al_Robinette
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to write this review. Mr. Jim has been with us coming on 14 years now and is by far one of our best and most knowledgeable staff members. We're proud of our staff for demonstrating wonderful customer service to your during your stay and we truly appreciate you calling him out and making us... More 

2 reviews
4 of 5 stars Reviewed January 6, 2016

We stayed for two nights and enjoyed our stay. As always the bed was comfortable, the pillows wonderful, and the towels plush and soft, which are all things we value in our hotel. The hotel was clean and pleasant, but the plants in the lobby had not been watered, so the first thing we saw when we arrived was drooping... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 790emilyl
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I appreciate you taking the time to review our hotel. Thank you so much for all the kind words. We have since taken care of the plants in the lobby, I'm sorry they were not looking very lively during your stay! We hope you come back to see us next time you're in Austin! More 

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