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Hilton Garden Inn Austin Northwest / Arboretum

#28 of 191 Hotels in Austin
Certificate of Excellence
3.0 of 5
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11617 Research Blvd, Austin, TX 78759
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Hilton Garden Inn Austin Northwest \/ Arboretum
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is quite normal for the Hilton Garden Inn chain, but they want conformity. They got it. It is nice to know hat to expect when traveling. The check-in process was painless. I use Hilton's online pre-check service. The staff are friendly and polite. The breakfast is nice and simple. The location is good - it is not too... More 

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Round Rock
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my "go to" hotel whenever I visit Austin. The hotel is the usual Hilton Garden brand standard at Hilton Garden Inn price. Surprisingly its cheaper than Hampton Inn at the Governor's place. The rooms, bed and breakfast are all good, but what I like about this hotel is it's location. It's on 183 North at Duval. Make a... More 

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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was really surprised that I had to pay for "functional" internet at this hotel. In a competitive market it is the little things that keep customers coming back and the little things that keep them away. Paying for internet was just an annoyance. In fairness to the hotel it did have a good gym and housekeeping was also good.

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is perfect. Near everything in the Arboretum area and only 15 minutes away from Downtown Austin. Their breakfast has the best selection and is very, very good. The rooms are very modern and the bed is comfy. Though we had a little inconvenience with the room, the manager addressed it promptly. We look forward to... More 

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Bryan, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed in all types of hotels, some expensive and some not so expensive-- I rank this hotel right up there with the best. The cost is very economical, the rooms and the beds are very comfortable, and the breakfast was excellent. Very convenient location.

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Abilene, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Clean with nice amenities. Centrally located. Parking lot/sidewalks not well lighted away from the front entrance. Only have a couple of baggage carts so you are lucky if you are able to snag one. Have stayed here a few times.

Review collected in partnership with Hilton Garden Inn

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Houston, Texas
Level Contributor
205 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has an inviting lobby are accompanied with great customer service that made checking in a breeze. The room and bathroom were very clean; the bed was comfortable and appreciated the extra amenities such as the comfy-chair/ottoman, refrigerator, and Keurig coffee maker. A big plus is that the room is quiet and free parking. Another great Hilton hotel in... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I'm glad to hear that you enjoy your experience! You'll have to come back to stay with us the next time you're in Austin. We'd love another opportunity to host you. Thanks again! Cheers, More 

Ann Arbor, Michigan
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Packed into a dense area - with shopping centers, restaurants, and easy access to 183 an MOPAC highways. The journey downtown is about 15 minutes by car. Hotel is very clean and the rooms very comfortable.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I'm glad to hear that you enjoy your experience! You'll have to come back to stay with us the next time you're in Austin. We'd love another opportunity to host you. Thanks again! Cheers, More 

Level Contributor
185 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We lived the beautiful decor starting in the lobby with the gorgeous stone fireplace! We also loved that the beds are adjustable, the room was immaculate, checkin was fast and staff was courteous! Very nice stay in a central location to the arboretum area of dining and shops!

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

The entire host was recently renovated, and I'm glad you appreciated the welcoming ambiance of our lobby and rooms. You'll have to come back the next time you're in Austin. We're getting ready to update our rooms AGAIN! We're very proud to have a management company that continues to invest in it's own product. Thanks again for your comments. More 

Atlanta, Georgia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 23, 2015

Nice rooms. Great breakfasts. Lisset went above and beyond to help with our family reunion. Ricky the manager was helpful too. He recommenced local eateries and play places. All of our family enjoyed their stay in Austin😃

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I really appreciate you mentioning Ricky and Lizzet's exceptional service at our hotel. They've been valuable assets to our team for many years and they have both grown their careers as hospitality professionals. It was a pleasure hosting your family reunion and we'd love to host you again the next your back in Austin. More 

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