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Hilton Garden Inn Austin Northwest / Arboretum

#33 of 191 Hotels in Austin
Certificate of Excellence
3.0 of 5
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11617 Research Blvd, Austin, TX 78759
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2X HHonors Points
Hilton Garden Inn Austin Northwest / Arboretum
Best prices for: 1 room 1 guest
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Ranked #33 of 191 Hotels in Austin
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
msandel Denton, Texas
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365 Reviews from our TripAdvisor Community

Traveler rating
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    3
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denton, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very friendly and helpful staff. One of the best beds I have ever slept in (we are considering buying one online). Clean and comfortable room. Complimentary cookies and coffee. Keurig in the room. Indoor pool was like a chlorine sauna, so we stayed out of there.

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Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel is close to the main technology companies in Austin and it's just 10-15 min from downtown. The service is AMAZING, everyone is so nice and gentle. The breakfast is not included in all the rates, but they have agreements with some companies in the area, so ask your company special rate. They have this delicious cold-water in the... More 

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Austin, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I chose this property for a weekend getaway spot. My husband said it best "you get well more than what you pay for with this hotel". We were impressed. The hotel has been open for 13 years and from what I was told all rooms have been renovated. The hostesses Brittany and Rachel were very sweet and... More 

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Austin, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Just had our family reunion here. The manager, Ricky, made sure things went smoothly. And Lissette made sure our family dinners were perfect. We had a little wrinkle with the catering, and Ricky and Lissette handled it so flawlessly that none of the family were even aware! We loved gathering in the lobby area, too. And the breakfasts were fantastic!... More 

Review collected in partnership with Hilton Garden Inn

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Holland, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

This was a great venue for our family reunion. The decor was fresh and modern.Breakfast was easy and generous. There were comfortable common areas. Lizette made us feel welcome and gave us her personal attention when a flaw arose in our Saturday night plans. She saved the day!

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Lizzet is awesome and we're so happy to have hosted your family reunion. It's always a pleasure hosting these groups and you and your family are more than welcome to return anytime! You all filled the hotel with such a great energy. Thanks for the review. Have a great day! More 

New Braunfels, United States
1 review
5 of 5 stars Reviewed 1 week ago

The rooms were VERY comfortable and quiet and the location was 5 minutes away from my business meeting so the commute was excellent. I couldn't access all of my work through the complimentary internet so would have liked for that to have been a better connection but the option to pay for premium service internet was there, I just chose... More 

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your review of our hotel. I'm glad you enjoyed your stay. For future reference, you have upgraded options as far as the connection goes. You can pay for the premium connection, or you can also try the wired connection that is in each room. Generally the wired connection is faster than WiFi and it's FREE! Thanks again... More 

Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All staff was very helpful and pleasant. I felt they were truly happy to help. I had issues with my credit card from a third party booking and they were able to help me resolve it. They have a computer for guests to use in the business room. I had 4 key cards for 2 rooms. I wanted to mark... More 

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm so glad to hear that you enjoyed your time at our hotel. Our staff does a great job, and we have a great time while working. You'll have to come back and visit us again the next time you're in Austin. Thanks for your review! More 

Bryan, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Awesome facility! We had GREAT air conditioning! The beds were super soft, clean rooms, soft towels. Great TV! Beautiful view of the Austin hill country! Highly recommend this place! The coffee was very good, too!

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Your review is much appreciated, and we'd love another opportunity to host you the next time your Austin. Thanks for your time and business. Come back soon! More 

Bothell, WA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very quiet rooms, excellent staff and convenient to everything I needed. Clean, friendly and quiet always make my business trips so much better. More relaxing that the high end hotels and a great value.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm glad to hear you enjoyed your stay. We'd love another opportunity to host you while you're in Austin next time. Thanks for the review and have a great week! More 

Winchester, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked 2 rooms at the Hilton Garden Inn NW/Arboretum for a trip to Austin for my nephew's graduation. The hotel was conveniently located for us. The rooms are nicely appointed and the beds are comfortable. The lobby is lovely. The hotel was very clean. In the lobby, they had coffee and tea all day for guests and water with... More 

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for your kind words! Lizzet is amazing and I'm sure she'll appreciate you mentioning her by name. We will make sure she's rewarded for her continued excellent service. Ricky is amazing! He worked our front desk for years, and after hundreds of positive comments and years of dedication he earned his promotion to Assistant General Manager... More 

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