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Hilton Garden Inn Austin Northwest / Arboretum

#35 of 191 Hotels in Austin
Certificate of Excellence
3.0 of 5
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11617 Research Blvd, Austin, TX 78759
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2X HHonors Points
Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #35 of 191 Hotels in Austin
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
Natalie W Albuquerque, United States
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346 reviews from our community

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    33
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albuquerque, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I have always been a top fan of the Hilton chain of hotels, but I was completely disappointed when I found an roach in the bathroom of my suite. I reported it to the front desk and was told "I've worked here for 15 years and have never seen a roach" instead of trying to correct the problem

Review collected in partnership with Hilton Garden Inn

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Arlington
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is convenient to our Austin office location and is priced well for the area. The amenities and staff are excellent, they ensure that if you are a HHonors member they take care of you and if you are not they still take care of you to keep you coming back.

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Houston, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The staff was courteous through check in and check out. It was an average hotel stay. The room was clean and stocked with towels and toiletries. My only problem was that as soon as I walked into my room, it smelled of mildew. Turns out there's no fan in the bathroom, so that may be why the smell was pervasive... More 

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Oak Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

We really enjoyed everything about our stay at the Hilton Garden Inn in Austin NW. The people were always helpful and very efficient. The breakfast was great with freshly cooked eggs and a great variety of extras including fresh fruit. I especially like the fact that containers are provided for recycling. The rooms are nicely furnished with very comfortable beds.... More 

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Kansas City, Kansas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located in a great location and is nicely maintained. Room was huge, clean with very comfortable beds. Staff was really nice. This was first time here, I would definitely return to this property.

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Fayetteville
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is clean and classy. The entrance is very well decorated and the rooms are clean and nice. The beds are comfortable and the Kurig machine is a plus. The bathrooms are clean and the water pressure is good. Great stay!

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to fill out your review. We have Keurig coffee makers in all of our rooms and our guests just love them. Look forward to having you with us again. Thanks, Joe More 

Ames, Iowa
Contributor
20 reviews 20 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We greatly appreciated all the trees on the property which afforded shade and a very pretty setting for the hotel. The room was spacious and very clean. They pillows and bed were one of the most comfortable we have slept on in a hotel. We would be very happy to stay there again.

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Glad you enjoyed your stay and appreciated the nice setting we have for our hotel. It is off the beaten path a bit but certainly not like your cookie cutter hotel on the side of the interstate. We will see you next time you are in town. Thanks, Joe More 

Argyle, Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel a few times for work and I've had good experiences here. Front desk staff is friendly and the lobby and restaurant area are always clean. It's in a great location for a quick run to many nearby restaurants and the Arboretum outside mall. Hotel rooms are slightly dated and the one I was in recently... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for staying with us and thank you for being a repeat customer. We appreciate seeing familiar faces. We have some new updates on the horizon. We just added 42 inch TV's and we have all new bathrooms coming in late Summer. Looking forward to more positive changes. Thanks, Joe More 

Eatontown, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Great facility with close, easy access to the freeway, dining and entertain. Yet, located in a quiet, serene, tree lined area. Easy access to downtown Austin. Will definitely stay here again on my next trip to Austin.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for staying with us. Thanks for pointing out that we are so convenient to get to all that Austin has to offer. Glad you had a great experience. Joe More 

Alice, Texas
Top Contributor
91 reviews 91 reviews
52 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here on Saturday Night, and I was impressed. Greeted by friendly staff at check in(forgot her name) and was in my room in no time at all. I normally like a room on a higher floor, but since i only stayed one night, I chose the first floor. Now the room had a king size bed, Keurig coffee machine,... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for sharing your experience with everyone and really letting everyone know about the cleanliness. We strive very hard to provide a exceptionally clean hotel and know how important that is to our guests. We just updated our TV's since your stay. We now have brand new 42 inch LG LCD TV's. Thanks, Joe More 

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