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All 184 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #14 of 184 Hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
CJTravelerTexas Texas
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Top Contributor
740 reviews 740 reviews
61 hotel reviews
1,358 helpful votes 1,358 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Because of a positive experience on my first and only visit quite some time ago, coupled with the fact that I had business in this part of Austin, I elected to return to this Hilton Garden Inn. The rooms are quiet, well maintained, clean, and adequately furnished. The hotel personnel are friendly and accommodating. There are several nearby restaurants -... More

Was this review helpful? Yes 1
austin, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Good experience for the most part. Loved how quiet it was, great for relaxing. Housekeeping staff was very sweet, as was the front desk on check-in. Beware though, the next one was bothered by questions and a request for toilet paper that had not been re-stocked. Sadly she was the only reason I did not mark Excellent in the survey.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First time at this new hotel and it was great. Fast check in and faster check out. Wasn't at the hotel long but it was a great experience. Didn't have the breakfast at this Hilton Garden Inn but could smell the waffles while waking out and really wanted some! Funky mattress covers that I didn't like, but it was a... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for giving us a try. Glad you enjoyed your stay. Make sure you stay for breakfast next time. It is yummy and well worth the $9.95. Thanks, Joe More

San Antonio, India
1 review
4 of 5 stars Reviewed 2 weeks ago

Paid a good amount of money. Everything was clean and good staff. But if I am going to pay more than other places I would expect same things included as the lower priced places. Wouldn't I rather stay at a place offering same amenities AND free breakfast for a cheaper price than here?? If only I knew before I made... More

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Hilton Garden Inn brand does not offer free breakfast. What you get as other hotels that do offer free breakfast is not close to what quality your going to get from us. We offer all cook to order items if desired with fresh cut fruit, waffles, oatmeal, yogurt, etc. It's way more convenient than waiting in line at Ihop and... More

Top Contributor
125 reviews 125 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent the night because my AC was being repaired. Great rooms. Beautiful lobby. Very nice service . Abundant parking. If I was visiting family anywhere in Northwest Austin or working in that area, you can't beat the location. Close to Seton Hospital Northwest and a bundle of restaurants, thought this was a very good value.

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for letting us be your home away from home during your AC down time. It's kind of nice to treat yourself to a night out at a hotel every once in a while. You can have your in-laws stay with us over the holiday. Go Longhorns!! Joe More

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Brand new as of now, clean, very nice, good location for a business trip especially if your company is on the NW side of Austin. Would stay there again. The lobby area was very nice for meetings and/or a drink at the bar.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Not brand new believe it or not. We opened our doors in 2002. But we have done a multi million dollar renovations over the past 2 years that really shows and makes the hotel amazing. Glad you liked it. Joe More

Middletown, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My flight arrived earlier than expected, though check-in is normally at 3PM, they were able to check me in at 1PM. The desk receptionist when out of her way to find a private spot on the property so I could hold a meeting and complete all the objectives in a few hours

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for letting everyone know about the great customer service you received. We understand that schedules change and in business there has to be some flexibility. We do our very best to try and accommodate those last minute changes. Thanks. We'll see you next time. Joe More

Fort Worth, Texas
Contributor
17 reviews 17 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really like the Hilton Garden Inn chain because it's (usually) reasonably priced and very, very clean. This hotel was up to standard. The front desk staff in the afternoon seemed a little lax, but the people working at night and in the morning were great. The rooms are clean and the price was right. HOWEVER, this hotel is pretty... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the review and giving compliments about how clean you found the hotel. We really pride ourselves in providing the cleanest hotel around. I like our location but it depends on where you want to be. We are very convenient for all that Austin has to offer whether it be Lake Travis, great shopping at The Domain or... More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Another good Hilton Garden Inn with all the usual facilities and plenty of parking. Although close to highway quiet in room.Clean rooms and helpful staff. Bone Daddys restaurant out the front which was fine.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to fill out a review. Short,sweet and to the point. We are so glad to serve you. Thanks, Joe More

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 19, 2014

Stayed here for 2 weeks during my business trip in oct 2013 (late review). But I still remember how it is. The location pretty good, not really exactly at the city center, but it's close to my office, and there are few restaurant at the opposite. I have no car for few days and still able to get food. Even... More

Was this review helpful? Yes 2
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I know it's a little late but that fact you remember everything from such a long time ago makes me feel like we did our job. Two weeks is a long time to be away from home and I hope we made you feel at home while you were here. See you next time. Thanks, Joe More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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