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Hilton Garden Inn Austin Northwest / Arboretum

#33 of 191 Hotels in Austin
Certificate of Excellence
3.0 of 5
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11617 Research Blvd, Austin, TX 78759
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2X HHonors Points
Hilton Garden Inn Austin Northwest / Arboretum
Best prices for: 1 room 1 guest
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Ranked #33 of 191 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
cds72 Alice, Texas
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337 reviews from our community

Traveler rating
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    31
    16
    3
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104
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alice, Texas
Top Contributor
90 reviews 90 reviews
52 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here on Saturday Night, and I was impressed. Greeted by friendly staff at check in(forgot her name) and was in my room in no time at all. I normally like a room on a higher floor, but since i only stayed one night, I chose the first floor. Now the room had a king size bed, Keurig coffee machine,... More 

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Longview, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

The restaurant service for breakfast was sub standard. They had good food at the buffet and hot breakfast.. but the staff were inexperienced and often quite loud asking "you want coffee from a distance" no smile, in-courteous and not clearly explaining the services and price. The ambience and the food was great.. but service as explained makes a lot of... More 

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Fort Worth, Texas
Top Contributor
58 reviews 58 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I would stay here again. The location was great--near good restaurants (La Madeleine), shopping, freeway access, and the Mopac. Everything was perfectly clean, even the clock radio and lamps and behind the tv had been dusted. The breakfast was cooked-to-order with abundant fresh strawberries, pineapple, cantaloupe, and honeydew melon. They even had egg-beaters and they made them exactly as I... More 

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Austin, United States
1 review
3 of 5 stars Reviewed 1 week ago

This Hilton is good in all other respects except that the rooms have individual air con units that are VERY loud and noisy when the start up. Some people have no issue with it, I find it wakes me up every time it starts up

Review collected in partnership with Hilton Garden Inn

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San Jose, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed here last week for two nights. The first room I was given was terrible. Two of the pillow cases were dirty, one pillow case had the beginnings of a hole, the carpet had clearly not been vacuumed, the soap did was dirty with soap residue and hair, and when I tried to call the front desk, neither in... More 

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Missouri City, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I am a Hilton Honors patron. This is the first time that I haven't felt welcomed as a loyal customer. Maybe it was because I was a late, late arrival, however, the standard that I am used to was not met. The cost of the room most of the time is offset by the complimentary breakfast. No complimentary breakfast here.... More 

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm terribly sorry to hear about your recent experience at our hotel. It was not typical, and I can assure you that your next stay at our hotel will be an enjoyable one. Our beds are completely adjustable, so if the firmness was not to your liking you can easily adjust it at the edge of the bed. We'll make... More 

Hunt, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I've been an HH member for decades and stayed in this hotel several times at holidays. It has obviously gotten new owners since our last stay. Room smelled like cat urine. Really disgusting. Smoking room would have been better, but I'm not sure smoking is allowed in the Republic of Austin any longer. Breakfast was "buffet" except for the lady... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm so sorry to here we didn't meet our usual expectations. I do hope that you reported this to a staff member so we could follow up on the issues. We are always welcome to feedback which will allow us to improve. Regardless of our ownership, we strive to be the right hotel for each of our guests. We do... More 

sandy, UT, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean and the staff attentive. It was a ways away from a lot of attractions, but it is likely the nature of austin--nothing was nearby. The hotel staff had to approach us about being too noisy but they where kind, appropriate and considerate in their request.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. Yes, the big city is certainly growing. I do feel like we are convenient to get to numerous areas of Austin. There is great shopping within 2 miles and downtown is only 10 miles away. We hope to see you again the next time you are in our little town. Thanks, Joe More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel gets it. Coffee is out all day at no charge. Keuregs, minifridges, and microwave in room. Nice fitness center. Free wifi. Breakfast and dinner. What's best? Super friendly and helpful attitude among staff.

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the great review. We really appreciate this great feedback and are happy you found us. Now you know where to stay every time you are in Austin. We'll take good care of you. Thanks, Joe More 

Texas
Top Contributor
822 reviews 822 reviews
67 hotel reviews
1,494 helpful votes 1,494 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I believe this is the third time I have stayed at this Hilton property, and as in the case of previous visits, I was fully satisfied with the treatment I received. The staff members with whom I came into contact were friendly and accommodating, the room was clean and spacious, there was plenty of convenient parking, and the hotel was... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for your review. We'd love to host you again the next time you're in Austin. You'll have to give our restaurant and bar a try whenever your staying again. Thanks! We look forward to welcoming you back into our hotel. More 

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