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All 185 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
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88%
Ranked #23 of 185 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
chris s Grapevine, Texas
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276 reviews from our community

Traveler rating
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    90
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85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grapevine, Texas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent the night while going to see a Horns game. I was pleasantly surprised how with the facility, room and service. The rooms have a Keurig machine - nice touch. Very comfortable beds. Rooms very clean. I would go back.

Review collected in partnership with Hilton Garden Inn

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Brownwood, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Rooms are stale and dusty, carpet very dirty, beds & pillows too soft, night staff slow and non-caring if we were there or not, breakfast starting at 7am with a $10.00 buffet is too late and too pricey. The price was too much for the condition of the room and service compared to what I usually experience in Hampton Inns.... More

Review collected in partnership with Hilton Garden Inn

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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here during the Austin City Limits Music festival. We enjoyed the room and relaxed bar area. The front desk was very helpful and informative. The drive down town was the only downside. We look forward to staying there again next year.

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Tyler
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

this hotel had lost my reservation when I tried to check in. I had the confirmation paperwork in my hand and they continued on for over an hour saying they had no reservation for me. it was crazy. I had driven 5 hours and it was 8pm my daughter had an event that night with friends and a tournament the... More

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so sorry to hear that you had a tough time getting into the hotel. I've done some investigating on our end. It appears that it's not that we lost your reservation, but that we never received it from Hotels.com in the first place. We do partner with Hotels.com and other third party services, but on occasion there are... More

Corpus Christi, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I had a very positive experience. All staff members were pleasant, helpful, and considerate. We left the hotel in a state of absolute satisfaction. By the way, the hotel's granola cookies that come out in the evening are delicious!

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the favorable review. I am so pleased that my staff took such good care of you while you were in Austin. We look forward to having you with us again. Thanks, Joe More

Vineland, NJ, United States
1 review
2 of 5 stars Reviewed 1 week ago

The website for this hotel says they have a restaurant and room service. They don't have either! It's a good thing there are restaurants in the area. All they could give us was Menus from local eateries to order out.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm so sorry to hear that you were disappointed with your experience with us. I'm also disappointed that you feel we are dishonest or "lied". This is not our intention or how we do business. We do have a restaurant that serves a full breakfast every day, but we have not been serving dinner. We are in a bit of... More

Cambridge, United Kingdom
Top Contributor
65 reviews 65 reviews
52 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only stayed for one night when visiting Austin whilst on vacation in Texas. We had a lovely welcome at check-in, and the girl on reception was very organised. Our room as clean and cool - a perfect way to end a long day. The free coffee in reception is a great idea, and was very welcome upon arrival and departure.... More

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to fill out a review. I see you came to us from the UK. So glad to see Austin being a popular place to visit for international travelers. I'm glad you were able to experience some good Texas hospitality. Thanks, Joe More

Carrollton, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is clean and comfortable. I needed several things done-----and the only staff I saw was a bunch of 20 old girls. Sorry but you can run a hotel with 20 year olds. Everything finally got done-----but it was not a smooth operation

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so glad to hear that everything you needed got done. We have a very diverse team and are here to serve our guests regardless of our age. I have over 23 years of dedicated service in the hotel business and am I always here to help guide our team to continue to serve our valued guests. We appreciate... More

Texas
Top Contributor
749 reviews 749 reviews
62 hotel reviews
1,379 helpful votes 1,379 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Because of a positive experience on my first and only visit quite some time ago, coupled with the fact that I had business in this part of Austin, I elected to return to this Hilton Garden Inn. The rooms are quiet, well maintained, clean, and adequately furnished. The hotel personnel are friendly and accommodating. There are several nearby restaurants -... More

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so glad to read reviews that speak of a return visit. We really love seeing familiar faces and happy that our guest have a peace at mind to where they are going to stay when they are in Austin. Thank you for your loyalty to us and we look forward to having you with us for years to... More

austin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Good experience for the most part. Loved how quiet it was, great for relaxing. Housekeeping staff was very sweet, as was the front desk on check-in. Beware though, the next one was bothered by questions and a request for toilet paper that had not been re-stocked. Sadly she was the only reason I did not mark Excellent in the survey.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sorry to hear that we couldn't get to that excellent rating. We will follow up with employees working that day. We sure hope you give us another opportunity to earn that Excellent rating the next time you are in Austin. Thanks, Joe More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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