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Hilton Garden Inn Austin Northwest / Arboretum

#26 of 190 Hotels in Austin
Certificate of Excellence
3.0 of 5
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11617 Research Blvd, Austin, TX 78759
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Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #26 of 190 Hotels in Austin
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
USnTHEM Houston, Texas
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382 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
200 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel has an inviting lobby are accompanied with great customer service that made checking in a breeze. The room and bathroom were very clean; the bed was comfortable and appreciated the extra amenities such as the comfy-chair/ottoman, refrigerator, and Keurig coffee maker. A big plus is that the room is quiet and free parking. Another great Hilton hotel in... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I'm glad to hear that you enjoy your experience! You'll have to come back to stay with us the next time you're in Austin. We'd love another opportunity to host you. Thanks again! Cheers, More 

Ann Arbor, Michigan
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Packed into a dense area - with shopping centers, restaurants, and easy access to 183 an MOPAC highways. The journey downtown is about 15 minutes by car. Hotel is very clean and the rooms very comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I'm glad to hear that you enjoy your experience! You'll have to come back to stay with us the next time you're in Austin. We'd love another opportunity to host you. Thanks again! Cheers, More 

Level Contributor
160 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We lived the beautiful decor starting in the lobby with the gorgeous stone fireplace! We also loved that the beds are adjustable, the room was immaculate, checkin was fast and staff was courteous! Very nice stay in a central location to the arboretum area of dining and shops!

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

The entire host was recently renovated, and I'm glad you appreciated the welcoming ambiance of our lobby and rooms. You'll have to come back the next time you're in Austin. We're getting ready to update our rooms AGAIN! We're very proud to have a management company that continues to invest in it's own product. Thanks again for your comments. More 

Atlanta, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice rooms. Great breakfasts. Lisset went above and beyond to help with our family reunion. Ricky the manager was helpful too. He recommenced local eateries and play places. All of our family enjoyed their stay in Austin😃

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I really appreciate you mentioning Ricky and Lizzet's exceptional service at our hotel. They've been valuable assets to our team for many years and they have both grown their careers as hospitality professionals. It was a pleasure hosting your family reunion and we'd love to host you again the next your back in Austin. More 

San Pedro Garza Garcia, Mexico
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is quite possibly THE BEST hotel I have been to. Very trendy and clean, with amazing rooms and amenities. It's located in the Arboretum, which has great shops and restaurants. It is basically a dream come true, although the slightest inconvenience is that there is no free breakfast.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to review our hotel. We actually have a wonderful made-to-order breakfast available everyday for overnight guests. You'll have to give it a try the next time you stay with us. Thanks again. More 

Sherman, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was our distinct pleasure to stay at the Hilton Garden Inn NW/Arboretum this past weekend. I can't come up with enough superlatives to describe this property. We travel often with our wheelchair bound "kids" now age 30. We have been to Disneyworld, Las Vegas and the northeast often. This hotel equals any property that we have ever stayed in.... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Wow, what a great experience you had out our hotel! Thank you for taking the time to write a review. It's a pleasure exceeding guest expectations, and that is always our goal. It's awesome whenever our guests take the time to speak about their experiences with our property, so thank you, thank you, thank you. :) Come back and stay... More 

Pearland, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last year because I was getting Married at the Oasis. They were great, they let us have the after party in the lobby so we wouldn't bother other guests. I have a large family, and we enjoy casual drinking with each other so it was only about 18 of us there for the after party.... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm glad to hear that you enjoyed your experience here at our beautiful Hilton Garden Inn! You'll have to come back to stay with us the next time you're in Austin. We'd love another opportunity to host you. Thanks again! More 

North Houston, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was amazing, clean, and the best was super comfortable. I was able to get to downtown Austin in less than 35 minutes. Lisset A helped me out with a document I needed for my meeting! She was so professional, and really personable. When it was time for checkout it was quick, easy! I would definitely recommend this location,... More 

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Lizzet is so AWESOME! Thank you for taking the time to talk about your experience, and I'm glad to hear that you enjoy your stay! You'll have to come back to stay with us the next time you're in Austin. Lizzet will be here ready to welcome you back into our hotel. Take care! More 

Houston, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

i have lumbar issues, so the idea of an adjustable bed was ideal... not so much. the pillows have no support at all. rooms are great. facility is very very nice. very good breakfast. great location. thank you advil pm.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm sorry to hear that your sleep was less than comfortable. You'll have to request a new pillow the next time you stay with us so that you're head is supported to your liking. Thanks for taking the time to review our hotel. We definitely appreciate your feedback. More 

texas
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Garden Inns are very consistent. Generally very clean. Staff is friendly. This is a great location for the Northwest Austin area. Close to a wide variety of very good restaurants and the Arboretum area.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Consistency is our main focus. We strive everyday not only to be consistent with Hilton Garden Inn standards, but to exceed guests expectations. I hope the next time your at our hotel we can do this for you. Thanks for your review. Come back and see us the next time you're in Austin. More 

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