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All 184 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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88%
Ranked #12 of 184 hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
kebosatu Singapore, Singapore
  • Reviews (259)
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259 people have reviewed this hotel

Traveler rating
    146
    82
    21
    9
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 weeks during my business trip in oct 2013 (late review). But I still remember how it is. The location pretty good, not really exactly at the city center, but it's close to my office, and there are few restaurant at the opposite. I have no car for few days and still able to get food. Even... More

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Phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here 3 nights with our Hilton Points...the manager had a gift and letter waiting in the room for us when we arrived, acknowledging our loyalty to the brand and hard earned points. Great idea, exceptional touch! Very quiet rooms, very clean property, friendly staff.

Review collected in partnership with Hilton Garden Inn

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Georgetown, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here on a last minute emergency and the hotel was excellent. It is located almost in the same parking lot as the restaurant "Bone Daddy's. There are also several restaurants in the area. The hotel is very clean and the staff extended my stay with no hassle or problems. Good workout room and a great price for this... More

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Arlngton, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had a quick trip to Austin and stayed one night at this property. It is very nice and very typical of HGI's which is my preferred brand to stay in. Although my reservation was entered for the wrong date by a new person, the front desk staff quickly fixed the problem and got me in a room. The property has... More

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Saginaw, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed this past weekend at the Hilton Garden Inn. From Check in to Check out the staff was amazing. The room was very clean and smelled fresh. We had to call and ask directions because my GPS was confused and the front desk agent was very helpful and then also helped us with finding the restaurant we were wanting...I... More

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Denton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Located in Northwest Austin near shopping and new restaurants, this clean, contemporary hotel offers great value in a prime locale. Staff was friendly and helpful. Complimentary lobby refreshments included not just coffee but also, acknowledging the Texas heat, icy cold lemon water. The indoor pool was refreshing and quiet.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for giving us an opportunity to serve you. You now know where to stay when you come to visit Austin. We are super convenient to everything Austin has to offer with some of the best shopping in Austin. Thank you again for commenting on our friendly staff and we hope to see you again very soon.... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff! Very comfortable bed and bedding. Bathroom could have been a bit more upscale. Execellent overall experience. Would recommend to others. Its was bit hard to see of the road. Entrance was a bit tricky. Awsome, hot, made to order, complementay breakfast. Quick check in and check out. Love the noon checkout time.

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. Typically we do not offer free breakfast but it is a $9.95 charge. It is an awesome breakfast with cook to order items, fresh cut fruit daily, and yummy waffles. You can't get a better deal on breakfast anywhere. Keep you eyes open for new modern bathrooms coming in the next 6 months. All... More

Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a friend visiting out of state and needed a room for one night. The Hilton Garden NW was perfect from the location to the great staff and super clean hotel. I feel I made an excellent impression on Texas. Thanks!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Awesome!! So glad we were able to help make a great impression on Texas. I've been here for 3 years and love Austin and everything it has to offer. Thanks, Joe More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

For the price and location it was a great deal! The location was excellent....close to a lot of restaurants and great shopping. Restaurant in front of hotel...Bone Daddys BBQ....great place to eat! Delicious! The cooked to order breakfast could have been complimentary considering the price of the rooms....they charge $9.95. We decided to go to IHOP for a better selection.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. Ihop does have a better selection as far as their signature items, but I will put our quality and variety up against them any day. For $9.95 you can't get a better breakfast. Hope to see you next time you are in Austin. Thanks, Joe More

Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I called one day ahead to request adjoining rooms. The first person I talked to could not tell me the locations and types of adjoining rooms. She passed me off to someone else who was more informed. She could not commit or confirm that she would be able to accommodate my special requests, which has been the case in the... More

Was this review helpful? Yes 1
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for trusting us with your family. We know traveling with young kids can be difficult to always get exactly what you need. I'm so happy we were able to fulfill all of your requests and put your mind as ease. Look forward to see you on your next trip. Thanks, Joe More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Austin #14 Business Hotel in Austin #16 Romantic Hotel in Austin #18 Best Value Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, newly renovated rooms to make you feel right at home! ... more   less 
Number of rooms
138

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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