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All 191 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #29 of 191 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Christopher P
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322 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Argyle, United States
2 reviews
2 of 5 stars NEW

Move on, don't pick this one. Too bad. Nice area of Austin. Loud, smelly, cold, and front desk out to lunch. I did not talk to anyone about this. it would not have mattered if I had. The best way to deal with this is by providing this review. I am an easy person to please but this place was... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We were welcomed with great service and hospitality. Very nice and clean. Kids loved the stay and we did too. We will always stay at this location anytime we are in Austin. The only thing I would correct is the lighting in the parking lot wasn't the best.

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Fulshear, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

For the price, I would stay here again. The bathroom toiletries are miniature so bring your own. The couches are not very comfortable in the Deluxe room. Overall, it was clean, housekeeping did well, didn't hear much noise outside our room, indoor pool was a plus with our children and the cold weather.

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Manvel, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed here for the location and because of Hhonors program/loyalty. Although pleasant looking and clean in the lobby, the entire second floor smelled like cigarette smoke. The beds and pillows were also not the typical Hilton comfort.

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Gatesville, TX
Top Contributor
267 reviews 267 reviews
51 hotel reviews
274 helpful votes 274 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay in many hotels around the world (some budget up to 4 star) and this one was pleasant, clean, welcoming, and in a good Austin location. Stayed there for Valentine's Day because it was relatively easy to get to from One World Theater where we attended a concert. We like the Austin Arboretum area and this hotel was located... More 

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

Beware of this hotel. The front desk is poorly trained and is not only arrogant but can not solve simple issues or checkin process. Only the manager could figure out how to give me one invoice for one night with my name & cr cd & the same for my roommate for the next night. RIDICULOUS! Desk Staff thought I... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm terribly sorry to hear about your experience, and would like to address the specific situation you're referring to. We have a thorough training process for our front desk staff, and what you experienced was part of this process. The agent you dealt was pretty new and was faced with a billing situation she hadn't seen before. She resourced the... More 

Wylie, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

I held a meeting at this HGI this past Friday and Saturday with about 35 attendees. We had multiple speakers coming in and out over the two days. The hotel catered lunch both days and a cocktail reception on the first night. The food was great and the meeting facility was very nice. The property is very comfortable and appears... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you very much for your kind words. It was a pleasure hosting your meeting, and we'll definitely be looking forward to the next one. Benito is such an asset to our team, and he's a pleasure to work with. We've congratulated Benito on another positive review, and we'll reward him accordingly. Thanks again for your business, and please do... More 

Houston, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a really nice updated hotel. They have helpful service and I think it is a great value. The only drawback is the quality of menu items when ordering room service. I found most items were not as ordered and any special request items were never accurate. I was told it was a new employee and I accepted their... More 

Review collected in partnership with Hilton Garden Inn

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for your feedback. Our hotel recently started the room service offering that Hilton Garden Inns are now offering, so we must have still been working out some of the kinks associated with implementing new amenities. I can confidently say that we now have room service down to a science, and our new chef is AMAZING! You'll have to come... More 

Austin, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Not a pleasant stay this time in Hilton Austin. Had various issues such as restroom clogged, AC noise. This Hilton has old AC units that are very noisy plus the temperature control within the room hardly works and you have to call some one in the room so they can open up the compressor and fix it. Plus they don't... More 

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Your recent experience at our hotel is unacceptable and I sincerely apologize for the condition of your room. I can assure you the ants you were seeing were isolated into that room, as we haven't had any other complaints of ants. We have a regular exterminator technician that services our hotel so these issues are not regular. Please give us... More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel offers solid qualities for the room, service, and paid breakfast. These are all what I've come to expect from Hilton Garden Inn. Location-wise, this is right off Hwy 183 before Hwy 1 became toll way, so pretty convenient. Downtown is still a bit of a drive though. This place works best when you want to stay on the... More 

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#18 Family Hotel in Austin
#18 Best Value Hotel in Austin
#28 Business Hotel in Austin
#39 Romantic Hotel in Austin

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