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All 183 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum

3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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88%
Ranked #16 of 183 hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
TexanDave Houston, Texas
  • Overview
  • Reviews (250)
  • Photos (38)
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250 people have reviewed this hotel

Traveler rating
    138
    81
    21
    9
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I called one day ahead to request adjoining rooms. The first person I talked to could not tell me the locations and types of adjoining rooms. She passed me off to someone else who was more informed. She could not commit or confirm that she would be able to accommodate my special requests, which has been the case in the... More

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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Newly renovated. Nice carpet. Great friendly staff...went out of their way to check me in early..the breakfast staff waited 30 minutes late for me to finish. Front desk was amazing...very courteous, professional. Great beds...very nice indoor swimming pool... Cons: on the freeway...the noise though minimal, can be distracting. Also the refrigerator was squeaking all night..I am going to report this... More

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Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed with this hotel chain before but this location was much more than I expected. Very modern, clean, and the staff was friendly and efficient. Great price for personal or business trip. I will definitely make another visit.

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Fairfax, Virginia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay at Hilton properties 30+ times a year, and have probably stayed at 80+ Hilton properties. Hilton properties are fairly predictable and are generally above average. This Hilton Garden Inn is in the upper half of all Hilton properties I have used. Clean, well maintained, quiet rooms with a very pleasant and competent staff. The rooms have a microwave... More

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seattle
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the third time in three years that I have stayed at the hotel. At my most recent visit the hotel was clean, well decorated, nice breakfast ($10), etc. A good hotel for a quick business trip and at reasonable price. The downside is that for two people the room would be small (sink and toilet in bathroom which... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for being a repeat customer. We love to have frequent visitors and I'm sure it is a relief to know you have a great place to stay when you do come to Austin. One less thing to have to worry about when you are traveling. Thanks, Joe More

San Jose, Costa Rica
1 review
5 of 5 stars Reviewed 6 days ago NEW

Facilities are great, staff awesome, overall a wonderful experience. Breakfast was varied and delicious every morning. Room was made up great every day and actually felt like a new room each day. No serious complaints about the Hotel aside from not having a more varied room service menu. Microwave and fridge in room was great though. Location was spot on... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the review and for mentioning our awesome staff. So glad to hear that the hotel met all your needs and was so convenient to get to everything. We are a 100% smoke free hotel and we appreciate you taking advantage of the designated smoking area. See you next time. Thanks, Joe More

New York
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good clean hotel with limited amenities. Nice staff. Decent location. There is construction going on next door, dusty but noise was minimal. That being said, room was comfortable. No real restaurant on premises, they do have a breakfast service.

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the review. There is a new restaurant being built in the parking lot in front of the hotel to give our guests even more dining options. We have a very light menu but there are many great dining choices in NW Austin that you can get to within 5 minutes. Hope to see you again next time.... More

Houston, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

My husband and I were in the north Austin area for work and weekend events. We needed a hotel because our reservation at another hotel had issues because of computer problems. We ended up driving around and trying to find another last minute. It was getting late when we tried the Hilton Garden Inn. Brittany and Rachel were at the... More

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Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

High fives go out to Brittani and Rachel for taking such good care of you. So glad you were able to find our hotel while in search of new accommodations. We hope you book us first next time you are in Austin. Thanks, Joe More

Stockbridge, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Very pretty and calming, muted colors. They chose a beautiful color scheme when they (recently) remodeled. Pool, hot tub, and workout room all very nice! Staff was super nice. I work in the Riata Corporate Park, and it is super close. Also, there is a restaurant in the same parking lot as the hotel, if you are wanting to eat... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I'm so glad that you enjoyed the new renovation. It looks beautiful and everyone loves all the new furniture in the rooms. This is a great location for business travelers as we are easy to get to everything in NW Austin. Keep you eyes open for a new Pappadeaux's restaurant coming this year right in front of the hotel. See... More

Huntsville, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here once before, and both times found it to be an excellent value for the quality of service and accommodations. The staff is always courteous and helpful, the rooms clean and inviting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for giving us another opportunity to serve you. We appreciate you staying with us again and now you know where to stay whenever you are in Austin. We love repeat guests and familiar faces. Thanks, Joe More

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

38 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Austin #14 Business Hotel in Austin #18 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, newly renovated rooms to make you feel right at home! ... more   less 
Number of rooms
138

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