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SpringHill Suites Austin North / Parmer Lane

#75 of 191 Hotels in Austin
Certificate of Excellence
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12520 North IH 35, Austin, TX 78753
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SpringHill Suites Austin North / Parmer Lane
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SpringHill Suites Austin North / Parmer Lane
SpringHill Suites Austin North / Parmer Lane
SpringHill Suites Austin North / Parmer Lane
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124 reviews from our community

Traveler rating
    51
    46
    11
    12
    4
See reviews for
32
22
9
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Not sure if those who rated this property highly actually stayed at the same place that I did. Most Spring Hill Suites have large rooms that are well appointed at a good price point. This one was none of that. Stayed 2 days later at the nearby Courtyard, which was wonderful. The breakfast buffet was very limited. Fortunately, I had... More 

Was this review helpful? Yes
Carla M, Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your feedback with Trip Advisor Could we ask for you to contact the hotel directly as we definitely want to look into your experience further. Please ask for James Ghulam. Thank you Hotel Management 512-833-8100 More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Next to SpringHill Suites in Midland, this location is my next favorite, the Staff are amazing, the rooms are immaculate, very accommodating. You cannot go wrong choosing this Marriott location. While there are a group of Marriottt here, this one is the best.

Was this review helpful? Yes
Carla M, Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to share such wonderful feedbck with us it is much appreciated. We do strive for a super clean and friendly experience each and every time you stay and I am glad this was the case for you. Please let us know whenever you are next in town as we would love... More 

Irving, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

The room was just okay. The pool was absolutely terrible. It smelled mildewy, the water was murky, there were no drying towels, and it had not been cleaned because there were clumps of hair on the floor. Very disappointing consideing we selected this hotel because if the indoor pool.

Was this review helpful? Yes
Carla M, Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your feedback with us it is truly appreciated and will be used to better serve our future guests. We are aware that we have had some unforseen maintenance issues with our indoor heated pool over the past week which we since believe has been corrected to our standards. This did unfortunatley... More 

McKinney, Texas
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 31, 2015

Dirty, filth rooms and bedding. The rooms are extremely tight/small. The experience was so bad that we complained to management. We then had to argue what good customer service looks like before they agreed to credit Mariott rewards points for a nights stay.

Was this review helpful? Yes 2
Carla M, General Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Dear L M, Thank you for your review. We would like to apologize for not being able to meet your expectations. We are very proud of our excellent service and we hope to continue to improve day by day. We would like to have a better understanding of what our shortcomings are and for that we request that you contact... More 

North Richland Hills, Texas
Top Contributor
192 reviews 192 reviews
126 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed January 11, 2015

Part of the reason for us to do TA reviews is to remember places we have stayed that we might return to. The Austin area is one we seem to revisit. Austin accommodations are quite pricey, we've found, and I was happy to find a decent rate here for a two night stay. Although it is a suite, we found... More 

Was this review helpful? Yes 1
Carla M, General Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Dear Kglen1, Thank you for sharing your 4 star review with the travel community. We also would like to thank you for your amazing feedback. Here at the beautiful SpringHill Suites Austin North, we treat our guests as they are family! We are thrilled you enjoyed the space and comfort of our suites, the amazing complimentary amenities we provide such... More 

Perris
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 27, 2014

I stayed at this location for 2 nights when I flew out for my little Sisters wedding. The prices were very reasonable so I decided to give it a try. Check in ran very smooth as I had already booked my room online. I choose a room on the 1st floor to avoid having to use the elevator. Bad move... More 

Was this review helpful? Yes
Carla M, General Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Dear guest, Thank you for being part of our family. From our entire staff we would like to wish all the best to your sister and her husband. Congratulations! We also would like to thank you for your feedback. We are thrilled you enjoyed the comfort of our spacious rooms and the spotless cleaning standards our hotel has. Our front... More 

New York
1 review
5 of 5 stars Reviewed December 13, 2014

First, I would like to begin by saying I don't usually fill out surveys or write reviews but I felt this time was a must! I travel on business and I usually get back to the hotel ready for bed and in a tired or grumpy mood...and with most of my experiences the hotel clerks are always very plain...however, this... More 

Was this review helpful? Yes
Carla M, General Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Dear family member, It was a pleasure having you as part of our big family. Thank you for your feedback. We highly appreciate our guests’ feedback particularly our "road warriors" business travelers. We are very happy you highly rated the comfort and the cleanliness of our spacious suites. Our veteran front desk staff makes the difference with their personal touch.... More 

Houston, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2014

We like to stay here while we're visiting our daughter who is a student at the University of Texas. But when we checked out recently, there was a "state cost-recovery fee" tacked on to the bill. It wasn't a lot - it was less than $1 per night - but it annoyed me that the hotel was trying to pass... More 

Was this review helpful? Yes 4
Carla M, General Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Dear uthoudad, Thank you for the 4 star review!! We are thrilled you enjoyed being part of our family! We hope to see you back soon! More 

Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2014

Had a two week stay with this hotel on a business trip. Check in was fast and easy, and I was allowed to check in early! (930am) The room was good, carpet and couch could have used a good cleaning but everything else was great. I likes that the bed was aorta separates from the sitting area. Didn't have any... More 

Was this review helpful? Yes 1
Carla M, Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Thank you so much for taking the time to share your recent experience with us it is much appreciated! More 

Arizona
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 22, 2014

This was a first stop on a business trip. I have stayed in many Marriott backed places with few issues. Not the case here unfortunately. The rooms were clean and well maintained but the layout of the rooms are cramped and erratic. Access to the closet is blocked by the bed. There was only 1 small set of drawers in... More 

Was this review helpful? Yes 2
Carla M, Manager at SpringHill Suites Austin North / Parmer Lane, responded to this review

Thank you so much for taking the time to share your recent experience with us it is much appreciated! More 

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