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Extended Stay America - Austin - Southwest

2.5 of 5
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5100 US Hwy 290 W, Austin, TX 78735
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1 room 1 guest
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Extended Stay America - Austin - Southwest
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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League City, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

When checking into this hotel front desk person needed help. When turning lights on to enter room the Roaches started running every where. Went back to front desk and told them about the roaches. They did not seem concerned. Was given another room but this one had minor mechanical issues. TV reception poor and air conditioner had a hard time... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

The toilet seat had yellow stains and gross hair all over and I woke up with bed bug bites all over me the next morning. The wifi code did not work at all. NEVER EVER STAY IN THIS HOTEL! I paid 126$ for one night and it was the worst hotel experience you can ever imagine.

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Travelers are raving about these Austin hotels

Galveston Island, Texas
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Front desk was extremely helpful and friendly. A small breakfast is served in the mornings with light refreshments and coffee which was nice. The room was clean and equipped with a small kitchen. Dog friendly, so I was able to bring my pup. The only downside was the construction on the frontage roads around the area. The location is close... More 

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Room big and clean upon arrival, air conditioning takes 10 hours to cool the room, refrigerator had water on shelves, the kitchen has not one silverware or cup or dish but is completely empty, on our second day we learned that beds are made every 7 days, therefore the room is as we left it this morning plus a bit... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations and for the maintenance issues you experienced. In response to your feedback, I will have our maintenance engineer inspect your room to make sure everything is functioning properly as well as reviewing our room inspection... More 

Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 16, 2015

I was traveling to Austin for an interview, and was looking for a reasonably priced hotel. I don't need all the fancy amenities, so I picked this place regardless of some of the negative reviews. The bed was comfortable, room was clean, bathroom was also very clean, which is a must! My room didn't have a hair dryer, but the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our hotel exceeded your expectations! I truly appreciate your kind comments regarding our accommodating staff, spacious rooms and quiet atmosphere. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Dedham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

Got a Hotwire deal to this hotel and was very nervous based on reviews here. I was happy to have a more pleasant experience than many guests. While the entrance was a bit hidden, everything else went well. Nice, caring staff welcomed us. The hotel manager indicated she was new and I'm guessing she had been tasked with turning things... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you were welcomed with warmth by our staff. Also we are extremely pleased that our rooms were clean and the bed comfortable. Thank you again for your kind words. The staff and I would love to provide you... More 

Chatsworth, California, United States
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 3, 2015

Perhaps a bit difficult to find first time around as the entry is not clearly indicated. At least I passed it the first time I checked in. My review is based on the pricing through hotwire. If you search in Hotwire for this area there are normally about 3 hotels coming up. This is normally the cheapest available choice. I... More 

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San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 28, 2015

DO NOT Stay at this hotel!!! It's filthy, unsanitary and the staff is not properly trained. The room smells stale, the pictures on their website give you a false sense of what you get when you arrive. Everyone that posted a negative comment about this hotel is 100% spot on! My husband lifted the mattress - all I have to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the room was not up to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your... More 

Munich, Germany
Level Contributor
271 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed May 13, 2015

I loved my stay here and the rates too- I went during SXSW, highest season time for Austin. My unit had a nice window facing a far away green pasture, which had a nice sun view in the evening. The location is very convenient to get both into Loop 1 and 290 HWYs- Airport route. Also, you are very close... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your comments about your stay with us. We appreciate your kind comments about our staff and the great customer service they provided. I am glad we were able to accommodate your needs with a comfortable room in a convenient location. The staff and I would like to thank you again for posting your review. We... More 

Delta, Colorado
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 12, 2015

This was very close to where I needed to be off the parkway near a large commercial district. It was easy to find really was the only place to stay within 5 mins of where I needed to be. The establishment is a no frills but the rooms have kitchens, work area and the beds are medium firm. The room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our location and our clean and comfortable rooms. I am thrilled you would recommend our hotel to others. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. More 

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