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Extended Stay America - Austin - Southwest

2.5 of 5
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5100 US Hwy 290 W, Austin, TX 78735
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Extended Stay America - Austin - Southwest
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Ranked #134 of 191 Hotels in Austin
A recent review
4 of 5 stars reviewed 2 weeks ago
IndySevenSeas Munich, Germany
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63 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Munich, Germany
Top Contributor
244 reviews 244 reviews
27 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I loved my stay here and the rates too- I went during SXSW, highest season time for Austin. My unit had a nice window facing a far away green pasture, which had a nice sun view in the evening. The location is very convenient to get both into Loop 1 and 290 HWYs- Airport route. Also, you are very close... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your comments about your stay with us. We appreciate your kind comments about our staff and the great customer service they provided. I am glad we were able to accommodate your needs with a comfortable room in a convenient location. The staff and I would like to thank you again for posting your review. We... More 

Delta, Colorado
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was very close to where I needed to be off the parkway near a large commercial district. It was easy to find really was the only place to stay within 5 mins of where I needed to be. The establishment is a no frills but the rooms have kitchens, work area and the beds are medium firm. The room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our location and our clean and comfortable rooms. I am thrilled you would recommend our hotel to others. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2015

I stayed here for three nights, paying $160/night and here is what I DID NOT receive: any maid service...at all (no clean towels, no emptying of trash...nothing) ; ice (no ice machine in the building. Told me to use the trays in my freezer, which were empty); coffee machine; hair dryer; any bathroom amenities save a very small bar of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for our staff not telling you about the amenities we offer. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I would also like... More 

Travelers are raving about these Austin hotels

Top Contributor
52 reviews 52 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 13, 2015

Arrived at the hotel late after a late night flight into Austin. The shower was too disgusting to use because of an obvious housekeeping failure of visible hair in a dirty shower. We were way too tired and the hour way too late to change rooms. Our solution was to cut our stay short and find another hotel. The hotel... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the condition of your room. In response to your feedback, I am going to speak with my housekeepers and inspect the room with them so that they may learn and grow. The staff and I appreciate your comments, as it will only... More 

Santa Clara, California
1 review
5 of 5 stars Reviewed March 31, 2015

Stayed here for a week during SxSW. It was the only hotel available on short notice and I feared the worst. But I had an excellent room and service. Nice quiet, clean room as a port in the storm. Asst mgr Nilani was especially helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you taking the time to write such a thoughtful review. I am glad to read that you were pleased with your accommodations and our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Gastonia, North Carolina
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 29, 2015

I stayed at this location for a business trip for the duration of 3 nights. The staff was friendly. The accommodations were average. A continental breakfast which included muffins, apples, and granola bars was available in the lobby every morning free to paying guests. Coffee and hot tea were also made available. The room amenities normally would have been sufficient,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that you experienced cleanliness issues in your room. The room conditions you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our housekeeping staff to be sure they... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 23, 2015

On our first night we approached the receptionist arguing with her manager about cleaning a room which continued in front of us. New towels were not delivered nor was the room cleaned during our stay. There was no hot water the second morning of our stay. And finally, noise from the adjacent room woke us during the night. Finally, the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding service and housekeeping issues you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to coach the staff to be more professional and courteous to our guests as well as fulfilling guest requests in... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2015

NO ICE MACHINE? That is correct! No ice machine! For 110 / per night? GRRRRRRRRRR! " make your own in the ice cube trays in your fridge" No coffe machine no CAN OPENER! Never again!! Just stay away please Yama yada yadayadayadayyqda

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you were not told at check-in that we have removed the coffee pots, dishes etc. from the rooms for cleanliness purposes. We customize our guest’s kitchens by meeting their equipment needs with whatever they desire. In response to your feedback, I am going to... More 

Austin, TX
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

Very accommodating staff -- and the one thing which needed to be fixed (cool water temperature in the shower) was rectified immediately after we complained. We had just moved out of our house prior to moving to another state, and needed a place to stay that would accommodate our two cats prior to our move to the Midwest. Extended Stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your review, and would like to thank you for writing such favorable and uplifting comments about your recent stay with us. We are extremely happy that we were able to accommodate you and the cats at such a crucial period. Thank you again for your kind words. The staff and I would love to provide... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 18, 2015

I originally booked the extended stay on 6th street and it rerouted my booking to this location. The front desk woman was so rude. I booked using trip advisor and she did not honor the price, she told me it was my responsibility to call trip advisor and have them fax over the room rate that I had originally purchased.... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the lack of hot water, A/C issue, and the burnt out light bulbs is truly regrettable and I sincerely apologize. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not what was expected. To... More 

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