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All 185 Austin hotels

Extended Stay America - Austin - Southwest

2.5 of 5 Hotel   |   5100 US Hwy 290 W, Austin, TX 78735
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Ranked #120 of 185 Hotels in Austin
A recent review
3 of 5 stars Reviewed August 21, 2014
rlp1970
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49 reviews from our community

Traveler rating
    15
    14
    11
    6
    3
See reviews for
9
8
5
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

So I checked into this hotel with some coworkers. One went into his room and when he opened his door for the first time, he saw a huge cock roach. I checked into my room, and it smelled of smoke - when I changed rooms, I saw a cricket in my room. Another coworker found a USED condom underneath the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sincerely sorry to read that you had issues with pests and that your room had severe cleanliness issues. Your comments were reviewed by the staff, and we will review our housekeeping training and the way we address customer issues to make sure... More

Huntingdon, United Kingdom
Top Contributor
290 reviews 290 reviews
96 hotel reviews
266 helpful votes 266 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I picked the hotel for its location in that I wanted to be close to Southwest Pkwy. In hindsight, I should have travelled further. My room was clean enough - and the bathroom very clean - but the quality of the room is quite poor. The bed linen in particular was dreadful quality and there were a number of hairs... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your bed had cleanliness issues. Your comments were reviewed by my housekeeping staff, and we will be undergoing additional training to make sure your experience is not repeated. Unfortunately, the weather did have an impact on our cable... More

2 reviews
3 of 5 stars Reviewed August 21, 2014

The room was clean!! Poor service. The staff didn't seem very sharp. The breakfast was on a dresser out in the lobby. Muffins and coffee. Hotel was VERY hard to get to. It is not very user friendly. The price was reasonable but you certainly get what you pay for.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had a hard time getting to our hotel, and that you received poor service from my staff. In response to your feedback, I will be meeting with my staff to review procedures and customer service standards to... More

Santiago de los Caballeros, Dominican Republic
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

The upkeep is good the rooms are clean but the service is less than average. Very slow to respond and often mislead. Management needs to get their act together. But other than the service it is a good place to stay for extended periods. One last point bring your own hot-stop the free internet is pathetic.

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 27, 2014

The roads around the hotel are seriously confusing and since it was our first trip to Austin, we got lost. It didn't help that Google directed us to an address on the other side of town that turned out to be a muffler repair shop. When we finally arrived, the hotel was pretty much average. The manager at the front... More

Was this review helpful? Yes 1
Pune, India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 16, 2014

I stayed in this hotel lot of time even for longer stay but this time i found this hotel like average. cost per day is increased but the facilities are same even less. Now they do not provide the filter in the room as soon as i found few of the cutlery items missing and even found that dish and... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 13, 2014

Check-in and Check-out service by management was terrible. Forced me to pay full amount even though I had 20% discount. Did receive 20% back when I checked out but they could not provide me a receipt when I checked out. Inept.

Was this review helpful? Yes 1
Redondo Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2014

Such a great hotel in that they allow large dogs. Loved the spacious room, the free grab and go breakfast in the morning, the friendly staff, and the sprawling green around the hotel to take the dog potty.

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Lake Jackson, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 22, 2014

If you pay rack rate, you pay too much. If you buy cheap 3rd party rate it's a bargain but here is what to expect . Very difficult to find, strange high way turn off no lobby to speak of, no early check in, party of two get a queen size single bed unless you pay more, towels feel like... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had a hard time finding our establishment, the roads can sometimes be difficulty to navigate. We do have staff on hand 24 hours to assist our guests that have difficulty getting here. Thank you for sharing your... More

Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 14, 2014

I attended a 5 day workshop in Dripping Springs, and this hotel was suggested during the registration process. It was about 30 minutes from the workshop location, but the company had grabbed a block of rooms at a discounted rate. I did some research of my own, but couldn't find anything with a full kitchen (a must for me) that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking time to write your review of your stay. We strive to provide guests with all the comforts of home and I am disappointed to hear that your stay did not live up to your expectations. To prevent this from happening again, our front desk staff will inform guests of proper smoking locations and we will also... More

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Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

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