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All 184 Austin hotels

Extended Stay America - Austin - Southwest

2.5 of 5 Hotel   |   5100 US Hwy 290 W, Austin, TX 78735
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Ranked #112 of 184 hotels in Austin
A recent review
3 of 5 stars reviewed 1 week ago
rlp1970
  • Overview
  • Reviews (47)
  • Photos (21)
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47 people have reviewed this hotel

Traveler rating
    15
    14
    11
    5
    2
See reviews for
9
8
5
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 1 week ago

The room was clean!! Poor service. The staff didn't seem very sharp. The breakfast was on a dresser out in the lobby. Muffins and coffee. Hotel was VERY hard to get to. It is not very user friendly. The price was reasonable but you certainly get what you pay for.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had a hard time getting to our hotel, and that you received poor service from my staff. In response to your feedback, I will be meeting with my staff to review procedures and customer service standards to... More

Santiago de los Caballeros, Dominican Republic
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The upkeep is good the rooms are clean but the service is less than average. Very slow to respond and often mislead. Management needs to get their act together. But other than the service it is a good place to stay for extended periods. One last point bring your own hot-stop the free internet is pathetic.

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2014

The roads around the hotel are seriously confusing and since it was our first trip to Austin, we got lost. It didn't help that Google directed us to an address on the other side of town that turned out to be a muffler repair shop. When we finally arrived, the hotel was pretty much average. The manager at the front... More

Was this review helpful? Yes 1
Pune, India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 16, 2014

I stayed in this hotel lot of time even for longer stay but this time i found this hotel like average. cost per day is increased but the facilities are same even less. Now they do not provide the filter in the room as soon as i found few of the cutlery items missing and even found that dish and... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 13, 2014

Check-in and Check-out service by management was terrible. Forced me to pay full amount even though I had 20% discount. Did receive 20% back when I checked out but they could not provide me a receipt when I checked out. Inept.

Was this review helpful? Yes 1
Redondo Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2014

Such a great hotel in that they allow large dogs. Loved the spacious room, the free grab and go breakfast in the morning, the friendly staff, and the sprawling green around the hotel to take the dog potty.

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Lake Jackson, Texas
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 22, 2014

If you pay rack rate, you pay too much. If you buy cheap 3rd party rate it's a bargain but here is what to expect . Very difficult to find, strange high way turn off no lobby to speak of, no early check in, party of two get a queen size single bed unless you pay more, towels feel like... More

Was this review helpful? Yes 2
Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 14, 2014

I attended a 5 day workshop in Dripping Springs, and this hotel was suggested during the registration process. It was about 30 minutes from the workshop location, but the company had grabbed a block of rooms at a discounted rate. I did some research of my own, but couldn't find anything with a full kitchen (a must for me) that... More

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Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking time to write your review of your stay. We strive to provide guests with all the comforts of home and I am disappointed to hear that your stay did not live up to your expectations. To prevent this from happening again, our front desk staff will inform guests of proper smoking locations and we will also... More

1 review
2 of 5 stars Reviewed June 9, 2014 via mobile

I was walked here from the extended stay in downtown. Normally when a hotel walks you they pick up the tab, but at least they matched my original rate. Terrible location, took forever to find. A little signage on the road would help immensely. I check in and the desk staff is nice enough. I left a credit card for... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you did not enjoyed your stay with us. The staff and I appreciate your feedback, as it will only help us improve. If you have any additional feedback, we would like to hear it. Please contact me directly at asw@extendedstay.com, so... More

Denver, Colorado
1 review
2 of 5 stars Reviewed May 8, 2014

Ugh! I'm so glad my extended stay here is finally over! I did not chose to stay here - booked here on a lengthy business trip. Thank goodness my home is nothing like this place. My skin was itchy the whole time due to the cheap detergent, and the towels hurt my skin they were so scratchy. They don't provide... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated. Please know, our... More

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Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

21 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
117

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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