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Extended Stay America - Austin - Southwest

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5100 US Hwy 290 W, Austin, TX 78735
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Extended Stay America - Austin - Southwest
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80 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 1 week ago

People who work here are super nice and helpful. Property is dodgey (especially common areas, hallways, stairwells, elevators). Outside is in pretty good condition. Location is good (although morning traffic is rough and evening sun spot getting off highway causes a lot of accidents). Beds are terrible. Kitchen area is dangerous (cabinets snap into each other, catching fingers). Room attendants... More 

Helpful?
Thank Josh L
Dallas, Tx
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 29, 2015

We booked this because it was cheap, and we needed a place for just a few hours to sleep then move on. The property is fairly newly remodeled, so the room was fine. There was a kitchen, but no utensils, no coffee in room, nothing. You could get add on 'packages" of kitchen utensils and such at different levels. Geared... More 

Helpful?
1 Thank Steve T
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking a moment to tell us about your stay. Please accept our apologies that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As this hotel’s manager, I can assure you that I have coached our front desk staff to ensure... More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

This hotel is average. facility of this hotel is so so. the location is not near travel attraction. I not recommend if you finding hotel which is easy to travel. But, it's location is easy to go to many place due to close highway. You can go to downtown, San Antonio, etc. However, hotel stuff is helpful.

Helpful?
1 Thank THITINAN A
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that we were unable to exceed your expectations. I discussed your comments with the team, and we will continue to strive to provide each guest with a comfortable room and professional customer service. Your feedback is... More 

Chesterfield, Missouri
Level Contributor
214 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 stars Reviewed December 7, 2015

This hotel is not properly maintained or staffed. It is not clean. The window fell out of it's casement, when we tried to open the window. The reason we tried to open the window was because of a foul odor in the room.. We had to move rooms, because of the odor and the refrigerator not working. When moved, the... More 

Helpful?
Thank Stu K
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with our maintenance engineer and housekeeping staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are... More 

Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

Was in Austin Thanksgiving for the Texas Tech vs Ut football game. Desk clerk was very nice and attentive to our needs. Room was very clean and bed was comfortable. Bathroom was stocked with shampoo and soaps. There was no hair dryer in the room but front desk did furnish one for us. Breakfast had coffee, oatmeal, fruit and coffee.... More 

Helpful?
Thank travelingman20145
Elmira, New York
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 23, 2015 via mobile

First, we have no water. When we do it looks like that, 2nd never even have had hot water for a shower, 3rd on our towels there is a bloody bandaid stuck to it. 4th the sheets are stained. I ignored the reviews, because it was close to our family, but it's not worth it! I'd rather have to deal... More 

Helpful?
Thank Barry B
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful... More 

1 review
2 of 5 stars Reviewed October 19, 2015

Extended stay hotels no longer have anything in the rooms-dishes, coffee pot, iron, hair dryer etc. I was told that although theses things are provided you have to request the items you want. What a pain to have to ask for a hair dryer or coffee pot. They wont bring them to you so you have to go to front... More 

Helpful?
Thank James T
Houston, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 30, 2015

The staff were very nice & helpful. Manager. did her best to make my stay pleasant. Front desk guy, the young blk guy with his arm disabled from an accident, he did his best to make sure I'm having a good stay & the room was as I expected. NEGATIVE FEEDBACK: - Cleaning staff: Every morning the cleaning staff make... More 

Helpful?
Thank travel g
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 20, 2015 via mobile

The location is awful---difficult to find and get to..industrial area...they got the land really cheap..not near anything. The staff is not friendly or helpful...like they are doing guests a favor. The only reason Inam giving two stars is the room is big--the hotel is quiet and not too many trashy people stay here...if you have $100/night to spend go elsewhere.

Helpful?
Thank serene2u19122
League City, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 29, 2015 via mobile

When checking into this hotel front desk person needed help. When turning lights on to enter room the Roaches started running every where. Went back to front desk and told them about the roaches. They did not seem concerned. Was given another room but this one had minor mechanical issues. TV reception poor and air conditioner had a hard time... More 

Helpful?
2 Thank Joseph L
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had such a bad experience at our hotel. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please contact me, at 512-892-4272, if you would like to discuss this further. Thank you for choosing Extended Stay Hotels.... More 

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