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Extended Stay America - Austin - Southwest

2.5 of 5
5100 US Hwy 290 W, Austin, TX 78735
Hotel amenities
Extended Stay America - Austin - Southwest
Ranked #25 of 179 hotels in Austin
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17 reviews from our community

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    5
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Date Rating
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed May 18, 2013 NEW

our stay at extended stay south west Austin was really good and the check in and checkout process was smooth. we asked for a non smoking room and it was very well maintained and the bathroom was very clean too. the staff was courteous and helpful with walking direction and cab contacts. target is walkable from the hotel.. side walks... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review
May 21, 2013

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with our accommodations and the efficiency of our check-in and check-out processes. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

Duncanville, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 3, 2013

After reviewing the glowing comments about this property, I was optomistic about having a wonderful stay in a clean room. Check in had its troubles. I had called in and spoke with James about changing my reservation from a T/W to a M/T stay. Upon checking in, James was working the counter and never made the change in my reservation,... More

Was this review helpful? Yes
See 4 more reviews by Cindy B for Austin
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review
May 8, 2013

Cindy - I received a copy of your review, and wanted to take a moment to personally respond. I am disheartened to read that the level of cleanliness in your room was not in-line with our company's standards. As this hotel’s manager, I can assure you that I am reviewing our cleanliness guidelines with the housekeeping staff and coaching the... More

Cheyenne
Top Contributor
111 reviews 111 reviews
47 hotel reviews
Reviews in 55 cities Reviews in 55 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 20, 2013

First, the most frustrating part of the stay -- finding the hotel. My GPS (TomTom) did not even acknowledge that the address (5100 US 290 W) existed. The hotel is off US 290, on a west-bound one-way frontage road, not readily visible from the highway. On our third call to the hotel desk, we finally figured out how to get... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review
April 24, 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you had difficulty finding the hotel. I discussed your comments with the team, and we are going to give future guest directions to our hotel when they make the reservation. Thank you for sharing your experience with us. Please feel free... More

twilight_campfighter
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

I go to Austin every year for SXSW. I always stay outside of downtown because I book last minute. In 2011, I rented someone's apartment instead of a hotel and that wasn't so great. Cheap but not great. This year, I got lucky and got this extended stay for a super great price. Someone said its the nicest Extended Stay... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
April 11, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you feel my hotel is one of the nicest Extended Stay's. I will share this with my staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Bowie, Texas
1 review
4 of 5 stars Reviewed April 5, 2013

We stayed in order to attend a family wedding and to be with our family members in Austin, Texas. We found check-in and check-out very convenient. The staff was very friendly and very courteous and we found our room very comfortable. We were also able to take our small dog with us which saved on our expenses. We also found... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
April 8, 2013

I appreciate you taking the time to write such a wonderful review. It's great to hear that you enjoyed your stay with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Lebanon, Pennsylvania
1 review
5 of 5 stars Reviewed March 23, 2013

Due to a Family emergency we needed to be in Austin for an extended period. The staff, Lisa, Cris and Trish treated us like family. It's a great place to stay in the Austin area and we will be back for future stays.

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
March 27, 2013

Thank you for your great review of our property. It's great to hear that we made you feel at home with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 13, 2013

Stayed here for over three months recently waiting to move into my new home after relocating to Austin. Attentive, responsive, friendly staff down to the housekeeping staff. Clean, quiet and conveniently located to restaurants, malls, Mopac/Loop One, HWY 290, theaters, Walmart, Target, supermarkets, etc. Facility and grounds are well maintained and always see someone cleaning the facility, even regularly dusting... More

Was this review helpful? Yes
See 2 more reviews by Friendinaustex for Austin
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
March 18, 2013

Thank you for taking the time to write a review of your stay. It's great to hear that we made you feel welcome at our hotel, please think of us as 'your home away from home'. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Austin, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 23, 2013

I stayed here for a month just before Christmas, and it was a perfect base for doing business. You never had to worry about the Internet crapping out or the breakfast not being out on time. Every time you turned around, someone was cleaning, and the location was surprisingly quiet for being so close to Mopac. All in all, great... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
February 25, 2013

Thank you for your great review of our property. I'm so pleased to hear that you appreciate how hard my staff works. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Austin, Texas
1 review
5 of 5 stars Reviewed February 12, 2013

The Extended Stay Stuff are very diligent at there duties. I've been at this location for a while and I can tell that the place is well Maintained according to standards. The Service here are understanding and very help to guest. This Location has everything around you The Mall, Walmart, Target, and Good Places to eat at ez axis to... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
February 20, 2013

Thank you for taking the time to write a review of your stay. It's great to hear that we made you feel welcome at our hotel; please think of us as 'your home away from home'. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Driftwood, Texas
1 review
5 of 5 stars Reviewed February 10, 2013

This is the only time I have ever wanted to add a review for a hotel. We stayed here for 2 and a half months waiting to get into our home and I was really impressed. I don't think I have ever seen anyone at any hotel cleaning/mopping the stairwells, vacuuming out the air conditioner vents, or picking up the... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Southwest, responded to this review
February 12, 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Southwest. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

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Additional Information about Extended Stay America - Austin - Southwest

Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stayamerica Austin Hotel
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay
Address: 5100 US Hwy 290 W, Austin, TX 78735
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#14 Best Value Hotels in Austin
#35 Business Hotels in Austin
#60 Family Hotels in Austin
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Austin - Southwest
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