After reviewing the glowing comments about this property, I was optomistic about having a wonderful stay in a clean room. Check in had its troubles. I had called in and spoke with James about changing my reservation from a T/W to a M/T stay. Upon checking in, James was working the counter and never made the change in my reservation,... More

First, the most frustrating part of the stay -- finding the hotel. My GPS (TomTom) did not even acknowledge that the address (5100 US 290 W) existed. The hotel is off US 290, on a west-bound one-way frontage road, not readily visible from the highway. On our third call to the hotel desk, we finally figured out how to get... More

I go to Austin every year for SXSW. I always stay outside of downtown because I book last minute. In 2011, I rented someone's apartment instead of a hotel and that wasn't so great. Cheap but not great. This year, I got lucky and got this extended stay for a super great price. Someone said its the nicest Extended Stay... More

We stayed in order to attend a family wedding and to be with our family members in Austin, Texas. We found check-in and check-out very convenient. The staff was very friendly and very courteous and we found our room very comfortable. We were also able to take our small dog with us which saved on our expenses. We also found... More

Due to a Family emergency we needed to be in Austin for an extended period. The staff, Lisa, Cris and Trish treated us like family. It's a great place to stay in the Austin area and we will be back for future stays.

Stayed here for over three months recently waiting to move into my new home after relocating to Austin. Attentive, responsive, friendly staff down to the housekeeping staff. Clean, quiet and conveniently located to restaurants, malls, Mopac/Loop One, HWY 290, theaters, Walmart, Target, supermarkets, etc. Facility and grounds are well maintained and always see someone cleaning the facility, even regularly dusting... More

I stayed here for a month just before Christmas, and it was a perfect base for doing business. You never had to worry about the Internet crapping out or the breakfast not being out on time. Every time you turned around, someone was cleaning, and the location was surprisingly quiet for being so close to Mopac. All in all, great... More

The Extended Stay Stuff are very diligent at there duties. I've been at this location for a while and I can tell that the place is well Maintained according to standards. The Service here are understanding and very help to guest. This Location has everything around you The Mall, Walmart, Target, and Good Places to eat at ez axis to... More

This is the only time I have ever wanted to add a review for a hotel. We stayed here for 2 and a half months waiting to get into our home and I was really impressed. I don't think I have ever seen anyone at any hotel cleaning/mopping the stairwells, vacuuming out the air conditioner vents, or picking up the... More