We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Austin - Southwest

2.5 of 5
Hotel website
Hotel deals
5100 US Hwy 290 W, Austin, TX 78735
Special Offer
Save up to 10% Today!
Extended Stay America - Austin - Southwest
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #137 of 191 Hotels in Austin
A recent review
5 of 5 stars reviewed 3 weeks ago
remoterr Santa Clara, California
Write a Review

61 reviews from our community

Traveler rating
    17
    16
    11
    7
    10
See reviews for
12
9
6
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (61)
  • Mar-May only
    (21)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (9)
All months
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed here for three nights, paying $160/night and here is what I DID NOT receive: any maid service...at all (no clean towels, no emptying of trash...nothing) ; ice (no ice machine in the building. Told me to use the trays in my freezer, which were empty); coffee machine; hair dryer; any bathroom amenities save a very small bar of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for our staff not telling you about the amenities we offer. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I would also like... More 

Senior Contributor
44 reviews 44 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived at the hotel late after a late night flight into Austin. The shower was too disgusting to use because of an obvious housekeeping failure of visible hair in a dirty shower. We were way too tired and the hour way too late to change rooms. Our solution was to cut our stay short and find another hotel. The hotel... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the condition of your room. In response to your feedback, I am going to speak with my housekeepers and inspect the room with them so that they may learn and grow. The staff and I appreciate your comments, as it will only... More 

Santa Clara, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a week during SxSW. It was the only hotel available on short notice and I feared the worst. But I had an excellent room and service. Nice quiet, clean room as a port in the storm. Asst mgr Nilani was especially helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you taking the time to write such a thoughtful review. I am glad to read that you were pleased with your accommodations and our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Gastonia, North Carolina
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this location for a business trip for the duration of 3 nights. The staff was friendly. The accommodations were average. A continental breakfast which included muffins, apples, and granola bars was available in the lobby every morning free to paying guests. Coffee and hot tea were also made available. The room amenities normally would have been sufficient,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that you experienced cleanliness issues in your room. The room conditions you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our housekeeping staff to be sure they... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On our first night we approached the receptionist arguing with her manager about cleaning a room which continued in front of us. New towels were not delivered nor was the room cleaned during our stay. There was no hot water the second morning of our stay. And finally, noise from the adjacent room woke us during the night. Finally, the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding service and housekeeping issues you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to coach the staff to be more professional and courteous to our guests as well as fulfilling guest requests in... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2015

NO ICE MACHINE? That is correct! No ice machine! For 110 / per night? GRRRRRRRRRR! " make your own in the ice cube trays in your fridge" No coffe machine no CAN OPENER! Never again!! Just stay away please Yama yada yadayadayadayyqda

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you were not told at check-in that we have removed the coffee pots, dishes etc. from the rooms for cleanliness purposes. We customize our guest’s kitchens by meeting their equipment needs with whatever they desire. In response to your feedback, I am going to... More 

Austin, TX
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

Very accommodating staff -- and the one thing which needed to be fixed (cool water temperature in the shower) was rectified immediately after we complained. We had just moved out of our house prior to moving to another state, and needed a place to stay that would accommodate our two cats prior to our move to the Midwest. Extended Stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your review, and would like to thank you for writing such favorable and uplifting comments about your recent stay with us. We are extremely happy that we were able to accommodate you and the cats at such a crucial period. Thank you again for your kind words. The staff and I would love to provide... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 18, 2015

I originally booked the extended stay on 6th street and it rerouted my booking to this location. The front desk woman was so rude. I booked using trip advisor and she did not honor the price, she told me it was my responsibility to call trip advisor and have them fax over the room rate that I had originally purchased.... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the lack of hot water, A/C issue, and the burnt out light bulbs is truly regrettable and I sincerely apologize. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not what was expected. To... More 

San Antonio, Texas
Top Contributor
60 reviews 60 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 28, 2015

It was a weekend stay but I have to say all was ok. I just wish everything was in the room. We had to get our coffee maker at the front desk and go back and get coffee and sugar and cream. nothing was in the room. so everything you would have to go down and them go back up... More 

Was this review helpful? Yes
Chesterfield, Missouri
Top Contributor
142 reviews 142 reviews
5 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 11, 2014

Not bad, not great, but a decent value for a reasonably priced hotel in Austin. You get a nice clean room, minimal service and a great rate. The main drawback for this Hotel (4 floors) is trying to get to it. Austin has among the worst highway systems in America, and getting to the access road from the acess road... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (4)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question