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Extended Stay America - Austin - Southwest

2.5 of 5
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5100 US Hwy 290 W, Austin, TX 78735
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Extended Stay America - Austin - Southwest
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Ranked #131 of 190 Hotels in Austin
A recent review
5 of 5 stars reviewed 2 weeks ago
Alexa K Chicago, Illinois
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Room big and clean upon arrival, air conditioning takes 10 hours to cool the room, refrigerator had water on shelves, the kitchen has not one silverware or cup or dish but is completely empty, on our second day we learned that beds are made every 7 days, therefore the room is as we left it this morning plus a bit... More 

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Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was traveling to Austin for an interview, and was looking for a reasonably priced hotel. I don't need all the fancy amenities, so I picked this place regardless of some of the negative reviews. The bed was comfortable, room was clean, bathroom was also very clean, which is a must! My room didn't have a hair dryer, but the... More 

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Dedham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

Got a Hotwire deal to this hotel and was very nervous based on reviews here. I was happy to have a more pleasant experience than many guests. While the entrance was a bit hidden, everything else went well. Nice, caring staff welcomed us. The hotel manager indicated she was new and I'm guessing she had been tasked with turning things... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you were welcomed with warmth by our staff. Also we are extremely pleased that our rooms were clean and the bed comfortable. Thank you again for your kind words. The staff and I would love to provide you... More 

Chatsworth, California, United States
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 3, 2015

Perhaps a bit difficult to find first time around as the entry is not clearly indicated. At least I passed it the first time I checked in. My review is based on the pricing through hotwire. If you search in Hotwire for this area there are normally about 3 hotels coming up. This is normally the cheapest available choice. I... More 

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San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 28, 2015

DO NOT Stay at this hotel!!! It's filthy, unsanitary and the staff is not properly trained. The room smells stale, the pictures on their website give you a false sense of what you get when you arrive. Everyone that posted a negative comment about this hotel is 100% spot on! My husband lifted the mattress - all I have to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the room was not up to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your... More 

Travelers are raving about these Austin hotels

Munich, Germany
Level Contributor
269 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed May 13, 2015

I loved my stay here and the rates too- I went during SXSW, highest season time for Austin. My unit had a nice window facing a far away green pasture, which had a nice sun view in the evening. The location is very convenient to get both into Loop 1 and 290 HWYs- Airport route. Also, you are very close... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

The staff and I read your comments about your stay with us. We appreciate your kind comments about our staff and the great customer service they provided. I am glad we were able to accommodate your needs with a comfortable room in a convenient location. The staff and I would like to thank you again for posting your review. We... More 

Delta, Colorado
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 12, 2015

This was very close to where I needed to be off the parkway near a large commercial district. It was easy to find really was the only place to stay within 5 mins of where I needed to be. The establishment is a no frills but the rooms have kitchens, work area and the beds are medium firm. The room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our location and our clean and comfortable rooms. I am thrilled you would recommend our hotel to others. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 18, 2015

I stayed here for three nights, paying $160/night and here is what I DID NOT receive: any maid service...at all (no clean towels, no emptying of trash...nothing) ; ice (no ice machine in the building. Told me to use the trays in my freezer, which were empty); coffee machine; hair dryer; any bathroom amenities save a very small bar of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for our staff not telling you about the amenities we offer. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I would also like... More 

Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed April 13, 2015

Arrived at the hotel late after a late night flight into Austin. The shower was too disgusting to use because of an obvious housekeeping failure of visible hair in a dirty shower. We were way too tired and the hour way too late to change rooms. Our solution was to cut our stay short and find another hotel. The hotel... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the condition of your room. In response to your feedback, I am going to speak with my housekeepers and inspect the room with them so that they may learn and grow. The staff and I appreciate your comments, as it will only... More 

Santa Clara, California
1 review
5 of 5 stars Reviewed March 31, 2015

Stayed here for a week during SxSW. It was the only hotel available on short notice and I feared the worst. But I had an excellent room and service. Nice quiet, clean room as a port in the storm. Asst mgr Nilani was especially helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you taking the time to write such a thoughtful review. I am glad to read that you were pleased with your accommodations and our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

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