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Extended Stay America - Austin - Northwest - Lakeline Mall

2.5 of 5
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13858 N US Highway 183, Austin, TX 78750
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Extended Stay America - Austin - Northwest - Lakeline Mall
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Ranked #134 of 191 Hotels in Austin
A recent review
4 of 5 stars reviewed 1 week ago
Alice V
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46 Reviews from our TripAdvisor Community

Traveler rating
    10
    12
    9
    8
    7
See reviews for
13
3
9
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
  • All months
    (46)
  • Mar-May only
    (13)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (12)
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1 review
4 of 5 stars Reviewed 1 week ago

I was in a bind and needed a cheap place to stay for the night. I went and booked through Hotwire, great price of $56. including tax. Was a little skeptical since I read the reviews and wasn't sure what to expect. Arrived around 9pm and was greeted by Jennifer at the front desk, she was busy but she took... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you so much for sharing your experience with us. We are so pleased to hear that you enjoyed your stay. I truly appreciate your kind comments regarding our friendly staff and clean and comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations,... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked through Priceline for a decent price. The room was appalling. I was given a smoking room when non smoking was specifically requested. The room reeked of smoke. It was suffocating. Phone did not work. Had to go down to the reception to inform of the terrible state of the room but the answer was " sorry. No other rooms... More 

Was this review helpful? Yes
Bengaluru (Bangalore), India
1 review
1 of 5 stars Reviewed 4 weeks ago

As per Extended Stay free wifi is provided in the hotel, But in the room wifi is not connecting and if it's connect it's very slow and intermittent. I informed management to look into this issue and change my room to first floor as wifi is working good in that area. Next day they informed me that i need to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our Wi-Fi connection was dysfunctional in your previous room. Your comments were reviewed by our staff. To make sure your experience is not repeated, we will review the process taken when there is an issue with the Wi-Fi. Our team is... More 

Iron Mountain, Michigan
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 21, 2015

Got a great rate thru Hotwire but as the saying goes, "you get what you pay for and sometimes pay for what you get." Walls are paper thin and you can hear everything that goes on in the room next to you, if you know what I mean. The plumbing runs thru the walls and sonds like a drain pipe... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that you experienced noise issues and guest disturbances during your experience with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at anw@extendedstay.com.... More 

Tyler, Texas
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 8, 2015

Extended Stay is like borrowing a friends small efficiency apartment. Keep your expectations realistic. This is no resort. The location was great for our daughter's soccer tournament at T and C. The bed was uncomfortable and rock hard. No roll away bed or sleeper sofa was available. Room are cleaned once a week. You are here to save money.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 15, 2015

Booked through Travelviser, but the room I received was not there when I arrived. Room needed to be mopped. Coffee pot did not work and there were no washcloths. Overall hotel smells like it's been sprayed with Freshener to cover up cigarette smell.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your room was not properly cleaned. Your comments were reviewed by our staff, and we will coach our housekeeping staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 12, 2014

On my second night of being there, the bed was so uncomfortable that I woke up and checked the mattress to see if I was actually sleeping on the box springs. Turns out the mattress was flipped upside down and the soft part was on the bottom. When I went to flip it back, I found the mattress was covered... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for bringing this to our attention. The situation you described regarding your mattress is unacceptable. Please accept our apologies. In response to your feedback, we will inspect all of our mattresses to ensure they are meeting our standards moving forward. Thank you again for your comments. We hope to have the opportunity to provide you with a better... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

We booked this hotel because of location, availability and affordability. For paying $100+/night I expected better. Consistent with previous reviews the entire building reeked of smoke. Our nonsmoking room was worse than the hallways. The room seemed otherwise clean minus dusty bathroom vents. Noise was an issue. Our youngest was kept up until 10pm because of noisy upstairs neighbors and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the odor and noise issues you experienced during your stay with us. I will be meeting with our staff to ensure our rooms receive a deep cleaning to remove all smoke odors. As well, we will be monitoring guest noise levels moving forward to... More 

Round Rock, Texas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 16, 2014

Booking thru Hotwire and got a great room at a great rate. Full size refrigerator, Free kitchen package, large bathroom, comfortable clean bed. Free Showtime. We stayed 2 days and loved it. Heard it was under new management and we met the manager she was very nice. Would love to stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our hotel amenities. We are so thrilled to read that you were pleasantly surprised by your full-sized refrigerator and our full kitchen package. Thank you again for your review. We look forward to seeing... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 15, 2014

Reserved through hotwire, and was skeptical at first because of the bad reviews, but found out its under new ownership, our stay was great! We stayed during ACL weekend and the price was phenomenal! Our room was very clean.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room and your stay with us overall. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of... More 

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