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All 187 Austin hotels

Extended Stay America - Austin - Northwest - Lakeline Mall

2.5 of 5 Hotel   |   13858 N US Highway 183, Austin, TX 78750
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Ranked #126 of 187 Hotels in Austin
A recent review
5 of 5 stars Reviewed October 16, 2014
Ronald C Euless
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40 reviews from our community

Traveler rating
    10
    11
    7
    7
    5
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11
3
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

On my second night of being there, the bed was so uncomfortable that I woke up and checked the mattress to see if I was actually sleeping on the box springs. Turns out the mattress was flipped upside down and the soft part was on the bottom. When I went to flip it back, I found the mattress was covered... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for bringing this to our attention. The situation you described regarding your mattress is unacceptable. Please accept our apologies. In response to your feedback, we will inspect all of our mattresses to ensure they are meeting our standards moving forward. Thank you again for your comments. We hope to have the opportunity to provide you with a better... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

We booked this hotel because of location, availability and affordability. For paying $100+/night I expected better. Consistent with previous reviews the entire building reeked of smoke. Our nonsmoking room was worse than the hallways. The room seemed otherwise clean minus dusty bathroom vents. Noise was an issue. Our youngest was kept up until 10pm because of noisy upstairs neighbors and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the odor and noise issues you experienced during your stay with us. I will be meeting with our staff to ensure our rooms receive a deep cleaning to remove all smoke odors. As well, we will be monitoring guest noise levels moving forward to... More 

Euless
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed October 16, 2014

Booking thru Hotwire and got a great room at a great rate. Full size refrigerator, Free kitchen package, large bathroom, comfortable clean bed. Free Showtime. We stayed 2 days and loved it. Heard it was under new management and we met the manager she was very nice. Would love to stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our hotel amenities. We are so thrilled to read that you were pleasantly surprised by your full-sized refrigerator and our full kitchen package. Thank you again for your review. We look forward to seeing... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014 via mobile

Reserved through hotwire, and was skeptical at first because of the bad reviews, but found out its under new ownership, our stay was great! We stayed during ACL weekend and the price was phenomenal! Our room was very clean.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room and your stay with us overall. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of... More 

1 review
1 of 5 stars Reviewed October 8, 2014

I reserved a non-smoking room, but instead they put me in the smoking floor. I have to smell the deadbody like smoke all night long and could not sleep. I even found a cockroach in the bath. People talked loughly and annyoed me , making me not able to sleep. This hotel sucks.

Was this review helpful? Yes
Dallas, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
3 of 5 stars Reviewed September 22, 2014 via mobile

So for breakfast you get a choice of hot chocolate, hot tea or coffee. Great for 90 degree weather? Beyond no frills breakfast as you get granola bars, fruit, oatmeal or a muffin on a cart. Had to pay an extra 10 for 2 double beds. For the same price I could've stayed at LA Quinta and had waffles.

Was this review helpful? Yes
San Diego, California
1 review
4 of 5 stars Reviewed September 21, 2014 via mobile

Its not the Hilton but its clean, safe, friendly staff and has everything you could need. Nice bed, nice bathroom, close to restaurants, stores, gas and freeways. I found it very convenient and for the price it can't be beat. Very pleased.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our courteous staff and amenities, also for our location to shops and restaurants. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
1 of 5 stars Reviewed September 21, 2014 via mobile

We were flooded out of our home in Lakeway as a single mom I was going to have to commute to drive my daughter to school everyday and wanted a place we could cook at The treated me with no respect, took over in hour in lobby trying to solve a check in problem while we were soaked & freezing

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. I will be speaking with our staff to ensure your experience is not repeated in the future. We hope to have the opportunity to provide you with a better stay in the... More 

San antonio
1 review
1 of 5 stars Reviewed August 10, 2014 via mobile

Stay away.. Cockroaches.. Unfriendly staff.. I have taken lot of pictures. I wish I can upload them It stinks everywhere. Staff does not even bother to address the situation. Anything can happen to your cars

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review. We are very disappointed to hear that you experienced a pest issue during your stay and that you felt our hotel had an unpleasant odor. We will contact our pest control provider to address the issue in your room. We will also review your feedback with our housekeeping staff to... More 

Itasca, United States
2 reviews
5 of 5 stars Reviewed August 5, 2014

This is the second extended stay in Austin i have stayed at. The first was near arboretum. Both have been excellent and the staffs have been awesome. Nice tvs,full size fridge,microwave,cooktop,comfortable beds. I definitely recommend to anyone.I have stayed at 5 star hotels that were not this pleasant.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Roy - We want to thank you for taking the time to post a review of our hotel. We are so pleased to hear that you enjoyed your stay. We are glad that you liked our hotel and that our staff took great care of you. We would like to thank you again for posting your review. We look forward... More 

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Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N US Highway 183, Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

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