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All 184 Austin hotels

Extended Stay America - Austin - Northwest - Lakeline Mall

2.5 of 5 Hotel   |   13858 N US Highway 183, Austin, TX 78750
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Ranked #116 of 184 Hotels in Austin
A recent review
5 of 5 stars Reviewed August 5, 2014
Roy A Itasca, United States
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32 reviews from our community

Traveler rating
    9
    9
    6
    5
    3
See reviews for
10
2
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
San antonio
1 review
1 of 5 stars Reviewed August 10, 2014 via mobile

Stay away.. Cockroaches.. Unfriendly staff.. I have taken lot of pictures. I wish I can upload them It stinks everywhere. Staff does not even bother to address the situation. Anything can happen to your cars

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review. We are very disappointed to hear that you experienced a pest issue during your stay and that you felt our hotel had an unpleasant odor. We will contact our pest control provider to address the issue in your room. We will also review your feedback with our housekeeping staff to... More

Itasca, United States
2 reviews
5 of 5 stars Reviewed August 5, 2014

This is the second extended stay in Austin i have stayed at. The first was near arboretum. Both have been excellent and the staffs have been awesome. Nice tvs,full size fridge,microwave,cooktop,comfortable beds. I definitely recommend to anyone.I have stayed at 5 star hotels that were not this pleasant.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Roy - We want to thank you for taking the time to post a review of our hotel. We are so pleased to hear that you enjoyed your stay. We are glad that you liked our hotel and that our staff took great care of you. We would like to thank you again for posting your review. We look forward... More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 1, 2014

Hotel corridor was full of cigarette smell when we entered. We had to keep our room's windows open for two hours to get rid of smell. Beds were comfortable and clean. Staff was friendly. Bathing tub is higher than floor level so it was bit uncomfortable to come out of it. TV was working but with lots of picture noise.... More

Was this review helpful? Yes 10
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you so much for posting a review of our hotel. We are glad that you found us to be a good value and that you enjoyed your comfortable room; however, we are disappointed that there was a smoke odor in our hotel. We will work with our housekeeping staff to ensure our entire hotel smells fresh for our guests.... More

Tyler, Texas
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 20, 2014

Hallways reeked of smoke. Room was smoky and burned the eyes. Not the best of conditions when you high school daughter has college soccer ID camp the next day. Room was not clean. Coffee pot filter tray was too filthy to use. Noise from adjacent rooms was bothersome.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for your recent review of your stay. We are sorry to hear that you encountered issues with smoke odor and that your room was not cleaned properly. In response to your feedback, we are working with our housekeeping staff to make sure every room is properly cleaned and smells fresh prior to our guest's arrival. Thank you very... More

Carrollton, Texas
1 review
4 of 5 stars Reviewed July 10, 2014

This is a no frills hotel - but delivers on that beautifully! The room was very clean - smelled a bit like bleach when we walked in - rather have that than a lot of alternatives. Only obvious visible flaw was unpainted spackling behind the towel rack in the bathroom and another spot in the room. Grab and go breakfast... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you enjoyed your stay. I am so pleased to read that your room was clean and to your liking, and that you found us to be a great value. It is especially great to read that you would stay with us again. Thank you... More

Glens Falls, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2014

The hotel was good, exactly what I expected, no better or worse - Except that between furniture and walls was very dusty! Location was good - right near the highway, makes it really easy to get around. If you are booking through Hotwire - call ASAP after booking and put in your request for a non-smoking room. With notice, they... More

Was this review helpful? Yes 1
San Antonio, Texas
1 review
2 of 5 stars Reviewed April 14, 2014

Our original room was reserved at the Arboretum extended stay. I got a call on Friday afternoon that the hotel had a water main break and we were moved all the way out to Lakeline which put us 15 miles out from where we destination. I was told by the manager that our accomodations would be the same as what... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the errors that were made with your reservation as well as the double-booking of your room. This is unacceptable and I apologize for your experience. I will be meeting with our staff to ensure this issue does not occur in the future. Thank you for... More

Beachwood, New Jersey
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 23, 2014

My brother and I were delighted with our recent stay at extended stay america. The facility was extremely well maintained, our room sparkling clean, and the staff was friendly. The "Grab and Go" breakfast was minimal, but sufficient, including fresh ornages, apples and bananas, coffee, hot chocolate and tea, a few varieties of Quaker Instant Oatmeal, individually wrapped muffins, and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I would like to thank you for writing such wonderful things about our hotel and the amenities we offer. I’m glad that you found our hotel to be clean and our staff to be friendly. As well, it’s great to hear that you enjoyed our free Wi-Fi and our grab-and-go breakfast. I look forward to sharing your kind remarks with... More

Austin, Texas
1 review
5 of 5 stars Reviewed March 7, 2014

Great value, with mostly-reliable wi-fi, in a great location for my needs. Clean, much better-than-basic, friendly, efficient, comfortable; staff was accessible and responsive - this property is hard to beat!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Bill – I want to thank you for taking the time to post a review of your stay. I’m glad that we were able to provide you with a clean, comfortable stay at a great value. As well, it’s great to hear that you enjoyed our location, our friendly staff and our free Wi-Fi. It would be our pleasure for... More

Conroe, Texas
2 reviews
4 of 5 stars Reviewed February 3, 2014

I had a great experience at the Lakeline Mall Extended Stay America. They have just remodeled and my room was very nice and very clean. Everything seemed updated. I have no complaints. I will stay their again with or without reserving though priceline.com. My room was very affordable very clean and comfortable. I am a single female and felt very... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for posting such a kind review. I am so pleased to know that you felt comfortable and safe during your stay. It would be our pleasure for you to repeat your experience with us in the future. More

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Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N US Highway 183, Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
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Also Known As:
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

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