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Country Inn & Suites By Carlson, Austin-University

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7400 I-35 North, Austin, TX 78752
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1 room 1 adult
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Country Inn & Suites By Carlson, Austin-University
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191 Reviews from our TripAdvisor Community

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Dallas, Tx
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room was clean and comfortable. Free WiFi was a plus. Free breakfast was standard fare but you can't beat the price. One inconvenience is that there is only one ice machine available to guests, and it is on the far end of the first floor. Two things led to a 2 star rather than a higher rating. The room... More 

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2 Thank public1
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Austin-University, responded to this review

We are very sorry to hear that you were not happy with your recent stay. e are sorry you were not satisfied with the accommodations of your room concerning the bathroom lights being out, not having the alarm clock in the room and that no one came to fix these problems. We do apologize that housekeeping had missed these things... More 

Travelers are raving about these Austin hotels

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

To all my fellow Club Carlson members and to anyone else considering this hotel. Your expectations for a Carlson property will not! be met here. Being a Carlson Club Concierge Elite member means I've stayed a lot of nights at Carlson properties (and all across the country), and this is without a doubt the worst Carlson property I've ever stayed... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank CarlsonConcierge
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Austin-University, responded to this review

Thank you for taking time to write about your experiences. We try to take measures to ensure our guests are unaffected by the renovations, and we regret to hear that we were not successful in doing so. We are currently taking the steps necessary to improve the quality of our facility, improve the attentiveness of our staff, and the condition... More 

Austin, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2015

One morning, a homeless person showed up at the breakfast area and took food from the counters. My sister tried to help him to leave, but he wouldn't. The cleaning crew indicated the found him sleeping in the staircase earlier the staircase. It took several attempts to get the only front desk staff to help control the situation. It's completely... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank saianel
cx_astn, General Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review

Thank you for being a Gold Member and with that being said, I am very sorry regarding the issue you and your experienced at our hotel, We have looked into this and have taken steps to correct this issue as well as speaking to our front desk staff regarding random people walking to the hotel who are not guest. Once... More 

New Waverly, Texas
1 review
1 of 5 stars Reviewed November 18, 2015

During my single-night stay, my truck was broken into and property was stolen. This was due to the area the hotel is located in, and I won't be returning again. Overall the room was okay, but it was not worth the price I paid when I left. The hotel did nothing to help resolve the issue since it happened on... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank joshua426hemi
cx_astn, Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review

Thank you for your feedback. Sincere apology for the incident to have happened and we have taken up your feedback seriously and taking serious action in resolving the issue , for future stays. Please allow us the opportunity to take care of you in your next visit with us. More 

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