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Country Inn & Suites By Carlson Austin-North

2.5 of 5
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7400 IH-35 North, Austin, TX 78752
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Country Inn & Suites By Carlson Austin-North
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Ranked #93 of 191 Hotels in Austin
A recent review
5 of 5 stars reviewed 2 days ago
Stephanie D Sherman, United States
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136 reviews from our community

Traveler rating
    51
    31
    24
    19
    11
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27
16
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Top Contributor
75 reviews 75 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I decided to stay here to get away from the noise and traffic in Downtown Austin. The Hotel is in a fairly quite area, the rooms in the back are quieter, but be aware of walking around the outside of the Hotel. The rooms have out dated furniture are badly in need of remodeling, as are the common areas. I... More 

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Royersford, Pennsylvania
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I want to start off by saying how nice the staff are here. They are really professional and pleasant. Beyond the lobby, the room was a little shabby and was what I would say is borderline acceptable. It looks like the place could use a little remodeling... although it didn't look very old, just not well maintained. Granite was cracked,... More 

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cx_astn, Manager at Country Inn & Suites By Carlson Austin-North, responded to this review

Thank you for your feedback. We did have a chance to get in the room and fix those issues. We are under full renovation. We will continue to update the hotel and would love to have you back. We love having you as our guest. More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I was there last week with several friends. Three out of five of us now have bed bugs. Between the five of us, we had two rooms. One guest from the first floor has them. Two from our room on the second floor. Everyone watch out and check your beds.

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cx_astn, Manager at Country Inn & Suites By Carlson Austin-North, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We have bi weekly pest control that includes bed bugs. In fact we had him out to inspect these rooms and found not one sign of Bed Bugs. We take these issues very seriously and will... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Do not stay here. It is a dumpster located in a sketchy part of town staffed by people who don't care. Pool? Filthy. Breakfast? About like Super 8. Room? Looks nice. Oh. Wait a minute! We got bedbugs. The only thing that made me happy with this stay was that Ingot my money back. Country Inn and Suites has been... More 

Was this review helpful? Yes 1
cx_astn, Manager at Country Inn & Suites By Carlson Austin-North, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. As you can see by our other comments this is not the norm. I will address these issues with our team and assure you we do care very much about our guest and value your business.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights and enjoyed it very much. Hotel staff was friendly and helpful, breakfast was a standard continental breakfast, and the rooms were fairly newly renovated with all amenities needed for our stay. Close enough to downtown to drive if you want to deal with the traffic. Overall would recommend for anyone who wants a good deal on... More 

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