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Holiday Inn Express Austin Airport

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7601 East Ben White Boulevard, Austin, TX 78747
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Holiday Inn Express Austin Airport
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92 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Utica, New York
Level Contributor
589 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed May 29, 2015

We were stranded at the airport, cancelled flight. Used an airline voucher to stay at the HI Express for one night. The staff were helpful, the room was clean and the shuttle came quickly to pick us up at the airtime and the next day was exactly on time. Breakfast foods were plentiful at 4:30 a.m. in the morning, staff... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear RonL40, Thank you for writing a review about your recent stay with us. It is our pleasure to hear that you were satisfied with your overall experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. If... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 11, 2015

I am a very frequent business traveler. i have not stayed at this hotel but they advertise as parking for airport in addition to hotel and I parked there. Nowhere during the online booking of parking services did it say that there was no rides from the airport to your car for late flights. I spoke to owner of hotel... More 

Was this review helpful? Yes 4
Boulder, Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 8, 2015

Be careful when reserving on their website. They do not make it clear that if you cancel your reservation, they will nonetheless charge you full price. I called and tried to reason with them, but the two young ladies I visited with were very rigid, "by the book," and not able to reason. They are sticklers to policy and not... More 

Was this review helpful? Yes 5
Hiren P, General Manager at Holiday Inn Express Austin Airport, responded to this review

Thank you for taking the time to provide your comments. We appreciate your feedback. Our Brand website, which you booked directly on, does make it very clear the cancellation policies of the rates offered. You booked the "Book Early and Save - Advance Purchase" rate, which states that it is Non-Refundable directly under the rate name. The cancellation policy, stating... More 

Highland Village, Texas
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 3, 2015

About the only good thing I can say about this hotel is that the breakfast is decent. Our room air conditioner was very loud and did not cool properly, we has a warm night. Also the bathroom vent was extremely loud, which turned on with the light. The view was over a parking lot, but I expected that knowing we... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear Olivia089, Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased you enjoyed the breakfast we offer in our hotel. However, I am truly sorry you were inconvenienced due to a not properly functioning air conditioning system and that you did not like our interior as it felt out dated.... More 

Auburn, NY
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 15, 2015

I got delayed in Austin and the airline put me up in this hotel. It was fabulous. I don't know if I just got lucky or all the rooms are this nice. I had a suite that was handicapped accessible. It was spacious with faux wood floors. The woman working the desk ordered me a cab to go into Austin... More 

Was this review helpful? Yes
Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 6, 2015

At arrival I noticed a strong smell of bleach in the entry. I checked in at the front desk and was given keys to my room on the second floor of the hotel. My children and I were taking our belongings to our room when I received a phone call. I was standing at the end of the hall way... More 

Was this review helpful? Yes 4
Hiren P, General Manager at Holiday Inn Express Austin Airport, responded to this review

Thank you for taking the time to write a review. We appreciate your feedback; however, we have noticed inconsistencies in your story and several statements that are simply not true after reviewing the comments we have received from you through our corporate office and from our own investigation. Please contact us if you would like to discuss this further. More 

Spring
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 21, 2015

we booked the room through Expedia. Checked in at 530 pm, at this time we informed the front desk that the fan in the bathroom was not working and asked to be moved to another room. we were told that they were book solid, but that they would fix the fan.(they disconnected it) We left went to the concert when... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear Melissa M, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the cleanliness and facilities in the room. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Washington DC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

All of the basics for a good business stay -- clean, quiet, efficient check in process, decent continental breakfast. The front desk staff was also very helpful. I broke my cell phone charger and they not only lent me a new one, but they let me take it for a long day on the road.

Was this review helpful? Yes
Chicago
Level Contributor
143 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 8, 2015

My biggest pet peeve with most hotel chains--especially for business travel--is the consistent level of lousy internet service. Rarely can you get "high speed" that meets the FCC definition of a minimum 4mb per sec speed. I typically do a speed test so I know what headaches I will have sending or downloading files. This Holiday Inn had the fastest... More 

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Scottsdale, Arizona
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 24, 2015 via mobile

In town with an early flight and had stayed here numerous times in the past. In the process of upgrading to compete with the new hotel down the street. Was $2 less per night, no worth it in my mind. The evening open house with free food and alcohol is an added bonus. Denny's is right new door as well.... More 

Was this review helpful? Yes
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