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Holiday Inn Express Austin Airport

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7601 East Ben White Boulevard, Austin, TX 78747
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1 room 1 guest
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Holiday Inn Express Austin Airport
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Angelo, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We just stayed at the Holiday Inn Express the weekend of August 14-16, 2015. And to our surprise the hotel is being totally renovated. The lobby was completely taken apart, plastic up all over, we could barely make it to the elevator with our luggage. When we got to our rooms there was a note on the window to keep... More 

Was this review helpful? Yes
Hiren P, General Manager at Holiday Inn Express Austin Airport, responded to this review

We understand that our renovations can be an inconvenience for our guests and we do apologize that it may have caused issues during your stay. We do hope you give us another chance once our refresh is complete, which we are expecting within the next few weeks. More 

New Braunfels, Texas
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 23, 2015

I stayed at this Holiday Inn Express one night (7/7/2015) prior to flying out early the next morning from the Austin airport. Though listed as Holiday Inn Express, it is actually a Holiday Inn Express & Suites. I usually stay at the Hilton Austin Airport before early flights, but their pricing was outrageous for the date I needed to book.... More 

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Utica, New York
Level Contributor
949 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
3 of 5 stars Reviewed May 29, 2015

We were stranded at the airport, cancelled flight. Used an airline voucher to stay at the HI Express for one night. The staff were helpful, the room was clean and the shuttle came quickly to pick us up at the airtime and the next day was exactly on time. Breakfast foods were plentiful at 4:30 a.m. in the morning, staff... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear RonL40, Thank you for writing a review about your recent stay with us. It is our pleasure to hear that you were satisfied with your overall experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. If... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 11, 2015

I am a very frequent business traveler. i have not stayed at this hotel but they advertise as parking for airport in addition to hotel and I parked there. Nowhere during the online booking of parking services did it say that there was no rides from the airport to your car for late flights. I spoke to owner of hotel... More 

Was this review helpful? Yes 4
Boulder, Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 8, 2015

Be careful when reserving on their website. They do not make it clear that if you cancel your reservation, they will nonetheless charge you full price. I called and tried to reason with them, but the two young ladies I visited with were very rigid, "by the book," and not able to reason. They are sticklers to policy and not... More 

Was this review helpful? Yes 5
Hiren P, General Manager at Holiday Inn Express Austin Airport, responded to this review

Thank you for taking the time to provide your comments. We appreciate your feedback. Our Brand website, which you booked directly on, does make it very clear the cancellation policies of the rates offered. You booked the "Book Early and Save - Advance Purchase" rate, which states that it is Non-Refundable directly under the rate name. The cancellation policy, stating... More 

Highland Village, Texas
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 3, 2015

About the only good thing I can say about this hotel is that the breakfast is decent. Our room air conditioner was very loud and did not cool properly, we has a warm night. Also the bathroom vent was extremely loud, which turned on with the light. The view was over a parking lot, but I expected that knowing we... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear Olivia089, Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased you enjoyed the breakfast we offer in our hotel. However, I am truly sorry you were inconvenienced due to a not properly functioning air conditioning system and that you did not like our interior as it felt out dated.... More 

Auburn, NY
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 15, 2015

I got delayed in Austin and the airline put me up in this hotel. It was fabulous. I don't know if I just got lucky or all the rooms are this nice. I had a suite that was handicapped accessible. It was spacious with faux wood floors. The woman working the desk ordered me a cab to go into Austin... More 

Was this review helpful? Yes 1
Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 6, 2015

At arrival I noticed a strong smell of bleach in the entry. I checked in at the front desk and was given keys to my room on the second floor of the hotel. My children and I were taking our belongings to our room when I received a phone call. I was standing at the end of the hall way... More 

Was this review helpful? Yes 5
Hiren P, General Manager at Holiday Inn Express Austin Airport, responded to this review

Thank you for taking the time to write a review. We appreciate your feedback; however, we have noticed inconsistencies in your story and several statements that are simply not true after reviewing the comments we have received from you through our corporate office and from our own investigation. Please contact us if you would like to discuss this further. More 

Spring
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 21, 2015

we booked the room through Expedia. Checked in at 530 pm, at this time we informed the front desk that the fan in the bathroom was not working and asked to be moved to another room. we were told that they were book solid, but that they would fix the fan.(they disconnected it) We left went to the concert when... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Austin Airport, responded to this review

Dear Melissa M, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the cleanliness and facilities in the room. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Washington DC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

All of the basics for a good business stay -- clean, quiet, efficient check in process, decent continental breakfast. The front desk staff was also very helpful. I broke my cell phone charger and they not only lent me a new one, but they let me take it for a long day on the road.

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