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All 182 Austin hotels

Extended Stay America - Austin - Arboretum - North

2.5 of 5 Hotel   |   2700 Gracy Farms Lane, Austin, TX 78758
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Ranked #129 of 182 hotels in Austin
A recent review
5 of 5 stars Reviewed February 1, 2014
beau b Austin, Texas
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63 people have reviewed this hotel

Traveler rating
    18
    14
    5
    10
    16
See reviews for
13
10
11
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Dayton, Ohio
1 review
2 of 5 stars Reviewed March 14, 2014

First I'll say that the employees were fine, but the hotel was certainly understaffed as they tended to be constantly in a hurry. The night we arrived was hectic and I felt very rushed. Some training or awareness could help improve their demeanor. The hot water situation was never up to par. Our second morning the water heater was busted.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at meeting your expectations. I am sorry to hear about the issues you had with the hot water and the towels in your room. As well, I apologize for... More

Austin, Texas
1 review
5 of 5 stars Reviewed February 1, 2014

Just try finding another hotel in Austin, Texas for this price with all the amenities! You get all that an apartment has and more! Workout room, Pool, Laundry room, DVD players, Dishwashers, Full size icebox, Big rooms, CLEAN !

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Beau – Thank you for posting such a wonderful review of our hotel. It’s great to hear that you enjoyed so many of the amenities we offer. I'm happy that we could provide you with a comfortable stay at a great value. Thank you for choosing Extended Stay Hotels. We look forward to seeing you in the future, should your... More

Austin, Texas
1 review
1 of 5 stars Reviewed December 31, 2013

From the beginning of the stay, everything went wrong, from having the wrong room assigned to us initially.... had to move three times The second room assigned to us was totally ripped apart wires all over the floor, kitchen torn apart, bed upside down Looked like the room was hit with a tornado.. After settling in the third room assigned,... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Theresa - I appreciate you taking the time to write a review of your experience with us. Please accept my sincere apologies that the rooms you were given initially did not meet your expectations. This is something that I have spoken to my staff about, and am working with them to ensure only clean, fully inspected rooms are released for... More

Orlando, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2013

When I arrived at our hotel I was told that not only did I book a smoking room but that they didn't even have my room available. They over sold the hotel or so I thought. They tried to send me to their 'South' location but they apparently had no rooms available either. (Parking lot was empty when I arrived... More

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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2013

Really no surprises. I had read the previous rooms after being assigned this hotel by Priceline. Unfortunately the place does give you a bit of an unsettling feeling. My gut reaction is that because so many people obtained cheap rooms there through sites like Priceline and Hotwire many people treat the place like a "cheap hotel." Althought the housekeeping staff... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Richard - Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness of our common areas is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to maintain the cleanliness of the hallways and make sure that all... More

Austin, Texas
2 reviews
5 of 5 stars Reviewed November 12, 2013

I recently found myself relocating back to Austin from another state after being gone for several years. I have yet to decide which part of town to live in and decided to stay in a hotel for a short time while I make my decision. I found myself at this Extended Stay location and I was a bit skeptical at... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your excellent review of our property. I'm so pleased to hear that you had a great “home away home” experience while staying with us. It is wonderful to read such glowing comments and know that we were able to attend to your needs. It would be our pleasure for you to repeat your experience with us in... More

Austin, Texas
1 review
1 of 5 stars Reviewed November 1, 2013

This place is dirty, the bathroom leaked and flooded on the first night we were there. The beds squeaked and were uncomfortable, the guy who did our check-in was absolutely useless, there is no elevator and you have to drag your own suitcases upstairs. The bathroom leaked/flooded during the night. We booked a non-smoking room and got a smoking one... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. It upsets me to hear that the cleanliness of the hotel is not up to your expectations. I am sorry for your experience. To uphold our company's high standards, we will do a thorough inspection of the rooms moving forward. Thank you very much for providing us with your feedback. If... More

Anchorage, Alaska
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed October 24, 2013

I have landed this hotel twice through both Priceline and Hotwire. First of all, it comes up under Arbortetum and it is nowhere near the Arboretum, it is far north of there. That's the first trick. Secondly, they give you smoking rooms if you book through one of these discount hotel sites. I called and requested non-smoking this last time... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review about your recent stay us. I sincerely apologize that you did not enjoy your stay at Extended Stay America Arboretum North, especially due to your concerns about the cleanliness of our hotel. I also want to address the issue of smoking in a non smoking room. We try to put... More

Broken Arrow, Oklahoma
Top Contributor
62 reviews 62 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed October 8, 2013

Doors to buildings have been jimmy'd to stay open so that you don't have to use the key card to gain access to the buildings. Not safe at all. Seems like most people here are long term residents, not hotel guests. People smoking, carrying on, drinking in one occasion outside at all hours. Room was filthy, toilet as loud as... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Marshall and Roxy - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you found your room and our hotel overall to be unclean. Please accept my apology. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. As well, please... More

Austin, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 4, 2013

What a wonderful hotel. With 3 different buildings to choose from, this hotel feels like an Extended Stay "campus" instead of just a regular hotel. Everyone was very helpful and courteous and made our visit a delight from start to finish. I would highly recommend this hotel to anyone visiting Austin or just between living arrangements as we were at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Mitch - Thank you so much for posting a review of our property. It's great to hear that you had such a wonderful experience at our hotel. Our staff strives to provide a comfortable and enjoyable experience for our guest. I am pleased that we met that goal during your stay. Thank you again for your kind words. The staff... More

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Additional Information about Extended Stay America - Austin - Arboretum - North

Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Deluxe Austin Arboretum North Hotel
Extended Stay Austin
Austin Extended Stay
Extended Stay Deluxe Austin
Address: 2700 Gracy Farms Lane, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#129 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Reservation Options:
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