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Extended Stay America - Austin - Arboretum - North

2.5 of 5
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2700 Gracy Farms Lane, Austin, TX 78758
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1 room 1 guest
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Extended Stay America - Austin - Arboretum - North
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89 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (89)
  • Mar-May only
    (27)
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San Jose, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 25, 2015

stay here for 2 nights to attend school graduation: - breakfast is really bad experience, they don't clean the trash in can, and clean the dining table until may be 10AM , once per day. - Oat-meal only have hot water, no milk ( I was told it is). - Coffee, tea, Oat-meal, muffin (worst than supermarket), orange, apple is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for posting a review of our hotel. I am sorry to hear that you were not pleased with our grab-and-go breakfast and the service you received from our staff. I will be reviewing your comments with our staff to ensure these issues are not repeated. Thank you for bringing this to our attention. We hope to have the... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 18, 2015

I rarely write hotel reviews but the customer service received when checking into this hotel is what prompted me to do so. This weekend was extremely busy for Austin with UT graduation and UIL TX State Track meet, so the hotel was very busy and housekeeping was somewhat behind on getting the rooms cleaned and ready for check in -... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the stairway can be a little cleaner. We are sorry for this issue, but are happy to read that we provided you a great stay overall. I truly appreciate your comments regarding our staff and their excellent... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 14, 2015

I usually do not write reviews, but some times when the service provided is extraordinary I do take a moment to give my feed back. Anthony, the person who received me and checked me in was just too friendly and courteous. In the morning when i went for my breakfast the receptionist who was on duty wished us a good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. I am so glad you had a great stay and that our staff went above and beyond to accommodate your needs. I will be sure to share your positive comments with our staff. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in... More 

Dallas, Texas
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed May 4, 2015

Quick room overview - The room was nice. It seemed to be recently renovated. Our queen bed was uncomfortably stiff (I'm not a picky sleeper, I just woke up really sore both nights). The price was reasonable for a weekend in Austin and the location was close enough to the highway to be accessible, but not too close to be... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the nice room and our location; however, we apologize that our grab-and-go breakfast wasn't sufficient. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I hope that you will contact me directly, at asa2@extendedstay.com, should you wish... More 

Skopje, Republic of Macedonia
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed April 14, 2015

I paid for this hotel three months ago, I called the hotel two days before the date of my check in, just to make sure that they have my room, just in case, they said “Yes sir, we have the room, no worries”. I also called around 2 pm the same day just to inform them that I will be... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I received a copy of your review and wanted to take a moment to personally respond to your concerns regarding your recent reservation with us. First, I want sincerely apologize that we were unable to honor your reservation at our hotel. Second, in response to your feedback, I am going to make changes to the way that we manage our... More 

Sayulita
1 review
5 of 5 stars Reviewed April 9, 2015

Matt & Monica E. are the best!! I had already arrived and the place was clean, room was nice and the service was very professional. I didn't have to ask for a thing, and It was alI needed. A quiet place to write a business proposal and after getting comfortable i decided to book more nights. After booking through my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

It is so rewarding to hear that you had a wonderful experience with us. Thank you for your comments. I am so pleased to hear that our staff made your stay very accommodating and exceeded your expectations. Once more, thank you for posting your review. We look forward to having you stay with us again in the future. More 

Snow Shoe, PA
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed March 23, 2015

After waiting for a few hours for my room to become ready (they thought I wanted a King/Smoking room when my confirmation was for a Queen/Non-smoking), I finally got into my room (which was probably ready at noon when I got there) and discovered that the sink in the bathroom did not work. The water just dribbled out. I was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you experienced maintenance issues during your stay. In response to your feedback, I am working with a boiler company to ensure that the issue is resolved so that it does not happen again in the future. I will also be meeting with our front desk staff about... More 

Houston, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 10, 2015

- Bed bugs in the mattresses! (Take a look at my attached pictures) - Hot water not functioning in all rooms! - Breakfast is poor! - Internet connection is bad! Extended "Disaster" Stay America! Here is my story: I woke up the 1st day with more than 40 itchy red bites all over my body, BED BUGS IN THE MATTRESS.... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. At your first report of issues in your room, we immediately contacted our pest control experts. The rooms in which you stayed were thankfully reported to have no pest activity. I am terribly sorry if anything else in our guest rooms caused you to have an allergic... More 

Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

Positives: 1.) Hotel is conveniently located near the highway and 1 mile from the closest grocery store. 2.) Pretty cheap nightly rate. I paid around $45/night for staying one month. The longer you stay the cheaper it gets. I've heard you can get cheaper than what I had paid. 3.) You have apples/oranges/coffee and granola bars in the morning. Basic... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to meet or exceed your expectations for a great, convenient "home away from home" during your month stay. I discussed your comments with the team, and we are performing hourly... More 

Dallas, Texas
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed March 3, 2015

My friend bid on Priceline and all I got was the most amazing room, price and customer service for a fun weekend in Austin! From check-in to check-out, the staff was professional, friendly and organized. My room was spacious, clean and comfortable. This Extended Stay America is situated in a quiet neighborhood close to shopping and freeways. We walked to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you taking the time to write a review of our hotel. It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am glad to read that you were pleased with our staff and the cleanliness of your room during your stay. Thank you again for sharing your experience... More 

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