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All 183 Austin hotels

Extended Stay America - Austin - Arboretum - North

2.5 of 5 Hotel   |   2700 Gracy Farms Lane, Austin, TX 78758
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55%
Ranked #126 of 183 hotels in Austin
A recent review
5 of 5 stars reviewed 1 week ago
kannis3
  • Overview
  • Reviews (67)
  • Photos (13)
  • Amenities
  • Q&A
  • Room tips (21)
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67 people have reviewed this hotel

Traveler rating
    20
    15
    5
    10
    17
See reviews for
15
12
11
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a nice neighborhood hotel. Location was just right off Mopac. But far enough to not be disturbed by noise and traffic. Whole foods and HEB were close. Not too far from shopping and Starbucks. We were able to enjoy a meal in our "mini apartment". The room was complete with a full sized fridge, 2 burner stove, coffee... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for posting such a wonderful review. We are so pleased that our location was convenient for you and that you enjoyed your fully equipped kitchen. We are glad you had such a positive stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

My husband and I are in Austin for an adoption. We called a week before or arrival to make the reservation and accidentally called the wrong location. We spoke to a manager who is very kind at the esa arboretum. Once I realized we were not at the wrong location we called the ESA arboretum north to switch our reservation.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the poor service you received from my staff during the check in process as well as the situation with your dog. As this hotel's manager, I can assure you I will be meeting with my staff to review customer service standards to ensure that your experience is... More

Gallatin, Tennessee, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

Very clean and quiet rooms, close to airport. Friendly staff. Full kitchen in room, flat screen TV, leather couch with foldout bed. Leather recliner, spacious rooms and great shower and tub with plenty of hot water.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Ann - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious, clean and quiet room during your visit with us. As well, it's great to hear that you were pleased with our friendly staff and your fully equipped kitchen. I will be sure to share... More

College Station, Texas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2014

Having booked this hotel through Expedia's Unpublished Rate, I wasn't sure what to expect. I found this hotel in a nice neighborhood, nestled between some small restaurants on the left, and nice apartments on the right. It's also one exit north of the expensive shops of The Domain. Whether this hotel is convenient for you or not depends on where... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Andrew - I appreciate you taking the time to write such a wonderful review. We are so glad that we were able to provide you with excellent service as well as a clean and comfortable room. Also, I am glad that you enjoyed the area in which our hotel is located and all of the amenities that we had to... More

Tyler, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 18, 2014

Beautiful facilities and very helpful staff. I called ahead for a sofa bed with bedding and all was ready and waiting when we arrived. Staff was friendly and very helpful. Room was clean and spacious. Well done, Extended Stay.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to learn that you enjoyed our friendly staff and spacious suites with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2014

First I'll say that the employees were fine, but the hotel was certainly understaffed as they tended to be constantly in a hurry. The night we arrived was hectic and I felt very rushed. Some training or awareness could help improve their demeanor. The hot water situation was never up to par. Our second morning the water heater was busted.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at meeting your expectations. I am sorry to hear about the issues you had with the hot water and the towels in your room. As well, I apologize for... More

Austin, Texas
1 review
5 of 5 stars Reviewed February 1, 2014

Just try finding another hotel in Austin, Texas for this price with all the amenities! You get all that an apartment has and more! Workout room, Pool, Laundry room, DVD players, Dishwashers, Full size icebox, Big rooms, CLEAN !

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Beau – Thank you for posting such a wonderful review of our hotel. It’s great to hear that you enjoyed so many of the amenities we offer. I'm happy that we could provide you with a comfortable stay at a great value. Thank you for choosing Extended Stay Hotels. We look forward to seeing you in the future, should your... More

Austin, Texas
1 review
1 of 5 stars Reviewed December 31, 2013

From the beginning of the stay, everything went wrong, from having the wrong room assigned to us initially.... had to move three times The second room assigned to us was totally ripped apart wires all over the floor, kitchen torn apart, bed upside down Looked like the room was hit with a tornado.. After settling in the third room assigned,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Theresa - I appreciate you taking the time to write a review of your experience with us. Please accept my sincere apologies that the rooms you were given initially did not meet your expectations. This is something that I have spoken to my staff about, and am working with them to ensure only clean, fully inspected rooms are released for... More

Orlando, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2013

When I arrived at our hotel I was told that not only did I book a smoking room but that they didn't even have my room available. They over sold the hotel or so I thought. They tried to send me to their 'South' location but they apparently had no rooms available either. (Parking lot was empty when I arrived... More

Was this review helpful? Yes
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2013

Really no surprises. I had read the previous rooms after being assigned this hotel by Priceline. Unfortunately the place does give you a bit of an unsettling feeling. My gut reaction is that because so many people obtained cheap rooms there through sites like Priceline and Hotwire many people treat the place like a "cheap hotel." Althought the housekeeping staff... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Richard - Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness of our common areas is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to maintain the cleanliness of the hallways and make sure that all... More

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Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Lane, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
113

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