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All 185 Austin hotels

Extended Stay America - Austin - Arboretum - North

2.5 of 5 Hotel   |   2700 Gracy Farms Lane, Austin, TX 78758
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Ranked #129 of 185 Hotels in Austin
A recent review
4 of 5 stars reviewed 1 week ago
Nitin D
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70 reviews from our community

Traveler rating
    20
    17
    5
    10
    18
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15
12
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

It was a good experience. I found the staff to be friendly and are willing to help with anything that you may require. It has all the facilities you'd expect from a hotel and in addition a burner stove, coffee machine and dish washer, so I could cook whatever I wanted. The complimentary breakfast provided in the morning is pretty... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you found our staff to be so friendly and accommodating. I am also pleased to read that our hotel and facilities met your needs, and that you found our location convenient. Thank you again for sharing your comments with us. We look forward... More

Mobile, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean and well maintained Extended Stay. The neighborhood is quite, there is a small shopping area next door with a small convenient store three restaurants a beauty shop/barber and a yoga studio.. Close to all major roads. Less than 2 miles to Whole foods and a full service shopping mall. ..

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Tina - Thank you so much for posting a review of our hotel. We are glad to read that you enjoyed your clean room and our convenient location. Once more, thank you for your feedback. We look forward to having you visit with us again in the future. More

Texas
1 review
1 of 5 stars Reviewed August 11, 2014

Unkempt, unfriendly, security doors to outside not working. Told at check-in that they didn't have any non-smoking rooms available, so they put me in a smoking room. I started coughing immediately, so I returned to the desk to explain that I have COPD and couldn't stay in that room. Well, they suddenly found me a non-smoking room. Additionally, in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your review for our hotel was recently brought to my attention. Please accept my apologies that my staff was not able to accommodate you with a non-smoking room at your first request. I will be meeting with my team to discuss customer service standards to ensure that this treatment does not occur again. As well, I do apologize that our... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

This is a nice neighborhood hotel. Location was just right off Mopac. But far enough to not be disturbed by noise and traffic. Whole foods and HEB were close. Not too far from shopping and Starbucks. We were able to enjoy a meal in our "mini apartment". The room was complete with a full sized fridge, 2 burner stove, coffee... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for posting such a wonderful review. We are so pleased that our location was convenient for you and that you enjoyed your fully equipped kitchen. We are glad you had such a positive stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2014 via mobile

My husband and I are in Austin for an adoption. We called a week before or arrival to make the reservation and accidentally called the wrong location. We spoke to a manager who is very kind at the esa arboretum. Once I realized we were not at the wrong location we called the ESA arboretum north to switch our reservation.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the poor service you received from my staff during the check in process as well as the situation with your dog. As this hotel's manager, I can assure you I will be meeting with my staff to review customer service standards to ensure that your experience is... More

Gallatin, Tennessee, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

Very clean and quiet rooms, close to airport. Friendly staff. Full kitchen in room, flat screen TV, leather couch with foldout bed. Leather recliner, spacious rooms and great shower and tub with plenty of hot water.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Ann - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious, clean and quiet room during your visit with us. As well, it's great to hear that you were pleased with our friendly staff and your fully equipped kitchen. I will be sure to share... More

College Station, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 26, 2014

Having booked this hotel through Expedia's Unpublished Rate, I wasn't sure what to expect. I found this hotel in a nice neighborhood, nestled between some small restaurants on the left, and nice apartments on the right. It's also one exit north of the expensive shops of The Domain. Whether this hotel is convenient for you or not depends on where... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Andrew - I appreciate you taking the time to write such a wonderful review. We are so glad that we were able to provide you with excellent service as well as a clean and comfortable room. Also, I am glad that you enjoyed the area in which our hotel is located and all of the amenities that we had to... More

Tyler, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 18, 2014

Beautiful facilities and very helpful staff. I called ahead for a sofa bed with bedding and all was ready and waiting when we arrived. Staff was friendly and very helpful. Room was clean and spacious. Well done, Extended Stay.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to learn that you enjoyed our friendly staff and spacious suites with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2014

First I'll say that the employees were fine, but the hotel was certainly understaffed as they tended to be constantly in a hurry. The night we arrived was hectic and I felt very rushed. Some training or awareness could help improve their demeanor. The hot water situation was never up to par. Our second morning the water heater was busted.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at meeting your expectations. I am sorry to hear about the issues you had with the hot water and the towels in your room. As well, I apologize for... More

Austin, Texas
1 review
5 of 5 stars Reviewed February 1, 2014

Just try finding another hotel in Austin, Texas for this price with all the amenities! You get all that an apartment has and more! Workout room, Pool, Laundry room, DVD players, Dishwashers, Full size icebox, Big rooms, CLEAN !

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Beau – Thank you for posting such a wonderful review of our hotel. It’s great to hear that you enjoyed so many of the amenities we offer. I'm happy that we could provide you with a comfortable stay at a great value. Thank you for choosing Extended Stay Hotels. We look forward to seeing you in the future, should your... More

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Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Lane, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay

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