We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Austin - Arboretum - North

2.5 of 5
Hotel website
Hotel deals
2700 Gracy Farms Lane, Austin, TX 78758
Special Offer
Save up to 10% Today!
Extended Stay America - Austin - Arboretum - North
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #127 of 191 Hotels in Austin
A recent review
5 of 5 stars reviewed 2 weeks ago
donderio Sayulita
Write a Review

84 reviews from our community

Traveler rating
    25
    19
    6
    13
    21
See reviews for
16
15
13
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (23)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (21)
All months
Skopje, Republic of Macedonia
Top Contributor
109 reviews 109 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 1 week ago

I paid for this hotel three months ago, I called the hotel two days before the date of my check in, just to make sure that they have my room, just in case, they said “Yes sir, we have the room, no worries”. I also called around 2 pm the same day just to inform them that I will be... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I received a copy of your review and wanted to take a moment to personally respond to your concerns regarding your recent reservation with us. First, I want sincerely apologize that we were unable to honor your reservation at our hotel. Second, in response to your feedback, I am going to make changes to the way that we manage our... More 

Sayulita
1 review
5 of 5 stars Reviewed 2 weeks ago

Matt & Monica E. are the best!! I had already arrived and the place was clean, room was nice and the service was very professional. I didn't have to ask for a thing, and It was alI needed. A quiet place to write a business proposal and after getting comfortable i decided to book more nights. After booking through my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

It is so rewarding to hear that you had a wonderful experience with us. Thank you for your comments. I am so pleased to hear that our staff made your stay very accommodating and exceeded your expectations. Once more, thank you for posting your review. We look forward to having you stay with us again in the future. More 

Snow Shoe, PA
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

After waiting for a few hours for my room to become ready (they thought I wanted a King/Smoking room when my confirmation was for a Queen/Non-smoking), I finally got into my room (which was probably ready at noon when I got there) and discovered that the sink in the bathroom did not work. The water just dribbled out. I was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you experienced maintenance issues during your stay. In response to your feedback, I am working with a boiler company to ensure that the issue is resolved so that it does not happen again in the future. I will also be meeting with our front desk staff about... More 

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

- Bed bugs in the mattresses! (Take a look at my attached pictures) - Hot water not functioning in all rooms! - Breakfast is poor! - Internet connection is bad! Extended "Disaster" Stay America! Here is my story: I woke up the 1st day with more than 40 itchy red bites all over my body, BED BUGS IN THE MATTRESS.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. At your first report of issues in your room, we immediately contacted our pest control experts. The rooms in which you stayed were thankfully reported to have no pest activity. I am terribly sorry if anything else in our guest rooms caused you to have an allergic... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

Positives: 1.) Hotel is conveniently located near the highway and 1 mile from the closest grocery store. 2.) Pretty cheap nightly rate. I paid around $45/night for staying one month. The longer you stay the cheaper it gets. I've heard you can get cheaper than what I had paid. 3.) You have apples/oranges/coffee and granola bars in the morning. Basic... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to meet or exceed your expectations for a great, convenient "home away from home" during your month stay. I discussed your comments with the team, and we are performing hourly... More 

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 3, 2015

My friend bid on Priceline and all I got was the most amazing room, price and customer service for a fun weekend in Austin! From check-in to check-out, the staff was professional, friendly and organized. My room was spacious, clean and comfortable. This Extended Stay America is situated in a quiet neighborhood close to shopping and freeways. We walked to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you taking the time to write a review of our hotel. It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am glad to read that you were pleased with our staff and the cleanliness of your room during your stay. Thank you again for sharing your experience... More 

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 28, 2015

My friend thought he smelled bacon when he walked in the room. I thought someone had been smoking in the room. The room was just ewww for the price. You have to contact the front desk for dishes and silverware even though they advertise "Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery." I don't... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. I am very sorry for this experience. In response to your feedback, I am meeting with our staff to ensure every nook and cranny in our guest rooms has been checked before they are... More 

San Antonio, Texas
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 22, 2015

Booked this hotel as my regular place was full. Nice clean quiet.Checkin was easy and the staff was very freindly and helpful. Would stay here again. Very close to the places we were visiting especially Pinballz Arcade one of our favorite places.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you had a wonderful experience with us and that the staff was friendly and helpful during your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the... More 

Livonia, mi
Top Contributor
50 reviews 50 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 9, 2015

I stay in quite a lot of Extended Stay properties and this one was towards the bottom of the list. There is a wooded area on one side and looked like it was used as a trash dump. I even had a garbage bag next to my car one day. Some guests just toss their garbage everywhere. The room was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. The level of cleanliness in our parking lot and areas adjacent to the property you described is unacceptable and I sincerely apologize for your experience. Keeping our parking lot, grass, and trash receptacle area clean is something on which we focus daily. I discussed your comments with... More 

SCOTTSDALE
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 8, 2015

This hotel charged as much as I normally pay at Hyatt Place or the aLoft and provided nothing! The towels were cheap, the linens the same. They do not replenish or clean your room unless you stay for a week. To get a hairdryer - you had to check it out at the front desk! There were maybe a dozen... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you so much for providing us with details of your stay. I am so disappointed that we were unable to provide a "home away from home" experience for you. Please accept my apology. In response to your feedback, I am meeting with our staff to ensure your experience is not repeated. Your feedback is very important to us, so... More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question