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All 188 Austin hotels

Extended Stay America - Austin - Arboretum - North

2.5 of 5 Hotel   |   2700 Gracy Farms Lane, Austin, TX 78758
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Extended Stay America - Austin - Arboretum - North
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Ranked #119 of 188 Hotels in Austin
A recent review
5 of 5 stars reviewed 2 days ago
Wes F
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74 reviews from our community

Traveler rating
    23
    18
    5
    10
    18
See reviews for
16
12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed here when a friend of ours was having a surgery at a nearby hospital. They offer a hospital rate that was extremely helpful. Our room was nice and comfortable. But it was the staff that made this place for us. Monica at the front desk is a shining star! Courteous, helpful and friendly. Three... More 

Was this review helpful? Yes
Fort Worth, Texas, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean, comfortable, pet-friendly hotel near the Domain. We stayed over Christmas while visiting our daughter for the holidays. It was the perfect spare bedroom. The staff is super! We will definitely be back.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our hotel was convenient for your stay and that our staff exceeded your expectations. I will be sure to share your kind remarks with our team. Thank you again for sharing your comments with us. We look forward to hosting you... More 

1 review
5 of 5 stars Reviewed December 22, 2014

I have stayed in this location several times and I never felt as comfortable in any room like I did this one the staff is very proffesional they greet u nice meet all your needs have a great general manager name Samantha she takes pride in her work the rooms very cozy friendly environment nice size very clean close to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I'm happy to hear that we exceeded your expectations during your stay. It is great to read that my staff was so friendly and accommodating, and that you found us to be such a great value. The staff and I are proud to have provided you with... More 

1 review
5 of 5 stars Reviewed December 22, 2014 via mobile

Very like home place to stay the rooms very clean the areas very comfortable the staff is very helpful I would highly recommend this location to anyone the general manager really help I had good customer service the rooms where very clean the environment was friendly it was located by food and stores the accomendations where owsome I highly recomand... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff and the cleanliness of the hotel. I am so pleased to read that you would recommend our hotel to others. Thank you for choosing Extended America Hotels. We hope to see you again soon. More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2014

It was a good experience. I found the staff to be friendly and are willing to help with anything that you may require. It has all the facilities you'd expect from a hotel and in addition a burner stove, coffee machine and dish washer, so I could cook whatever I wanted. The complimentary breakfast provided in the morning is pretty... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you found our staff to be so friendly and accommodating. I am also pleased to read that our hotel and facilities met your needs, and that you found our location convenient. Thank you again for sharing your comments with us. We look forward... More 

Mobile, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 5, 2014

Very clean and well maintained Extended Stay. The neighborhood is quite, there is a small shopping area next door with a small convenient store three restaurants a beauty shop/barber and a yoga studio.. Close to all major roads. Less than 2 miles to Whole foods and a full service shopping mall. ..

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Tina - Thank you so much for posting a review of our hotel. We are glad to read that you enjoyed your clean room and our convenient location. Once more, thank you for your feedback. We look forward to having you visit with us again in the future. More 

Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2014

Unkempt, unfriendly, security doors to outside not working. Told at check-in that they didn't have any non-smoking rooms available, so they put me in a smoking room. I started coughing immediately, so I returned to the desk to explain that I have COPD and couldn't stay in that room. Well, they suddenly found me a non-smoking room. Additionally, in the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your review for our hotel was recently brought to my attention. Please accept my apologies that my staff was not able to accommodate you with a non-smoking room at your first request. I will be meeting with my team to discuss customer service standards to ensure that this treatment does not occur again. As well, I do apologize that our... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

This is a nice neighborhood hotel. Location was just right off Mopac. But far enough to not be disturbed by noise and traffic. Whole foods and HEB were close. Not too far from shopping and Starbucks. We were able to enjoy a meal in our "mini apartment". The room was complete with a full sized fridge, 2 burner stove, coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for posting such a wonderful review. We are so pleased that our location was convenient for you and that you enjoyed your fully equipped kitchen. We are glad you had such a positive stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 17, 2014 via mobile

My husband and I are in Austin for an adoption. We called a week before or arrival to make the reservation and accidentally called the wrong location. We spoke to a manager who is very kind at the esa arboretum. Once I realized we were not at the wrong location we called the ESA arboretum north to switch our reservation.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the poor service you received from my staff during the check in process as well as the situation with your dog. As this hotel's manager, I can assure you I will be meeting with my staff to review customer service standards to ensure that your experience is... More 

Gallatin, Tennessee, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

Very clean and quiet rooms, close to airport. Friendly staff. Full kitchen in room, flat screen TV, leather couch with foldout bed. Leather recliner, spacious rooms and great shower and tub with plenty of hot water.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Ann - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious, clean and quiet room during your visit with us. As well, it's great to hear that you were pleased with our friendly staff and your fully equipped kitchen. I will be sure to share... More 

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Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Lane, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay

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