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TownePlace Suites Austin Northwest

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10024 North Capital of TX Highway North, Austin, TX 78759
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TownePlace Suites Austin Northwest
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59 Reviews from our TripAdvisor Community

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New Canaan, Connecticut
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed December 2, 2015

We'd stayed here twice before, while in Austin, & were very pleased. So, naturally, we booked this hotel again, when in town over Thanksgiving. What a mistake! Our suite had a very unpleasant, pervasive odor during our entire 5 night stay. The kitchen faucet & the bathroom sink faucet leaked water all over the place. The convertible living room sofa... More 

Helpful?
Thank Abernathy15
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear Abernathy15, Thank you for taking the time to provide your feedback for our hotel, we truly appreciate it. As I mentioned before during our correspondence I do sincerely apologize for the issues you encountered during your stay. I appreciate you reaching out to me and I hope to see you again when you come back to Austin. As always,... More 

Tulsa
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 11, 2015

This is a good little hotel. It is right off a major highway so it is convenient if you need to stay north in Austin. The room was clean, neat and roomy with a good desk. This is not a luxury hotel but for the price I found it to be very good. I felt like the hot breakfast was... More 

Helpful?
Thank Bill G
Heredia, Costa Rica
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 26, 2015

This is a well located hotel and a nice staff. Its good for business trips, but for family "vacations". The hotel is near to an excelletn brewery restaurant, and walking close distances to supermarket and restaurants. Overall its a very good option.

Helpful?
Thank JUAN CARLOS L
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear Juan Carlos L, Thank you for taking the time to review our hotel, we sincerely appreciate it. While you comments are very positive, I see that you scored us a 3 overall. If there is anything that should be addressed please let me know. You can contact me at misty.lack@marriott.com. We look forward to seeing you again, thank you!... More 

Livermore, California
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 6, 2015

Being a Marriott, I expected so much more. The couch looked like it was from a college apartment. I could hear the person next-door while she talked in a normal tone. The air system was extremely loud and right next to the bed. In the morning I found a very large 1/2 dead bug in the bathroom.

Helpful?
1 Thank ifeduniw
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear ifeduniw, Thank you for taking the time to review our hotel! I do apologize for the issues you experienced during your stay with us. If there is anything I may be able to do to further assist you please feel free to contact me. My email address is misty.lack@marriott.com. Once again, thank you! Sincerely, Misty Lack General Manager More 

Dallas, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 6, 2015

Check-in was smooth. The room was cold, just like my husband prefers. The kitchen was nice. The room was clean. The Queen bed was comfortable. However, the sofa bed blanket smelled bad. The cable on the TV kept going out. There was no bad weather. The wifi was weak. The breakfast was less than mediocre. The trash in the breakfast... More 

Helpful?
Thank landocm
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear Landocm, Thank you for taking the time to give a review of our hotel. We truly appreciate the feedback. I would like to apologize for the issues you experienced during your stay with us. If there is anything you may need please do not hesitate to contact me. Thank you! Sincerely, Misty Lack General Manager More 

United Kingdom
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed August 4, 2015

We stayed for one night as a family of four during a recent road trip. The room was perfect as it had 2 queen beds in separate rooms and a large sofa bed in the lounge/kitchen area. It was spotlessly clean, the staff were very helpful and the breakfast was superb plus it was brilliant value for money! Oh, and... More 

Helpful?
1 Thank ggm_devon
Charlotte, North Carolina
Level Contributor
127 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 25, 2015

Close to the Arboritum area, this hotel works for the price. Talking with Chris, at the front desk, was the highlight of my stay. He was very friendly and nice. The rooms have updated TVs, but everything else's feels a little dated. The room was large, but the bed was hard as a rock. I tried the free breakfast, but... More 

Helpful?
Thank tkeucla
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear tkeucla, Thank you for your feedback as we truly appreciate it! I do apologize for any inconveniences you may have experienced during your stay. I do hope you enjoyed your time in Austin. We do hope to have an opportunity to better your experience with us whenever your travels bring you back to Austin. Once again, thank you. Sincerely,... More 

Kansas City, MO
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 14, 2015

We had this reservation for two nights. We pre-reserved. When we arrived, we were upgraded to a suite (Room 202) due to our rewards program. Two bedrooms, living room, kitchenette bathroom and three TVs (bedrooms and living room). Suite was large and clean. Both bedrooms large enough and beds comfortable. However, the bathroom had been designed to be two-rooms (sink... More 

Helpful?
2 Thank Missouri_Guy70
Salt Lake City, Utah
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 31, 2015

7 nights stay, large room with full kitchen....love the full size fridge. Rained quiet a bit and created a river out in the back of the hotel. Room was clean and quiet, walking distance to North by NW brewery and a couple of other restaurants. Easy access to main roads. Would recommend due to the ease of access. Daily breakfast... More 

Helpful?
Thank 1Frong
Sugar Land, TX USA (near Houston)
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 26, 2015

Good hotel. Hotel was packed as was UT Austin grad weekend. But rooms were clean, breakfast was good w/ plenty of selection & kept well stocked the entire breakfast time. Rainy weekend so did not use pool. All in all well representative of a Marriott chain hotel. Only complaint is Friday evening (not too late...before 10 PM) check-in & lady... More 

Helpful?
Thank JKK123
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