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TownePlace Suites Austin Northwest

2.5 of 5 10024 North Capital of TX Highway North, Austin, TX 78759
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TownePlace Suites Austin Northwest
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TownePlace Suites Austin Northwest
TownePlace Suites Austin Northwest
TownePlace Suites Austin Northwest
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43 reviews from our community

Traveler rating
    7
    18
    12
    5
    1
See reviews for
13
5
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tokai, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has some nice features, e.g. there is a shuttle service that will take you anywhere within a 5 mile radius, the staff are really friendly and there are TVs in the rooms. The Wifi however is not usable at all. At speeds of 0.1 Mbps you can't really do much. If you need internet at all I would... More 

Was this review helpful? Yes
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Dear Louis K, Thank you for taking the time to share your feedback with us. I am happy to hear that your service experience was good. I would like to apologize for the WiFi issues you had with us. I know how important it is to be able to have reliable internet when travelling on business. We are currently working... More 

New Canaan, Connecticut
Top Contributor
66 reviews 66 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 3, 2014

Hotel is convenient to all major highways & several restaurants (an easy walk). Situated back from the street & a little difficult to find -- but well worth the effort. Suites are on the small side but more than adequate for the price. Alot of grassy areas for kids to run around. Nice outdoor pool setup. The best things here... More 

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San Jose, Costa Rica
Contributor
11 reviews 11 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 8, 2014

This is a nice hotel for business trips. Rooms are spacious and clean and breakfast is diverse. The rooms have a small kitchen and the staff is really nice. The hotel has a lot of restaurants and a few malls near and it's located 30 minutes away from the airport.

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Henderson, Nevada
Top Contributor
81 reviews 81 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 19, 2014

Alexandro, your AGM was great and even remembered our name the second morning there. He even helped us with directions and other reservations. Sad because we had a difficult time finding the hotel because the trees out front totally bar your marketing visibility from the busy street. We drove up and down the street several times before spotting it in... More 

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Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 19, 2014

I arrived one evening only to find out that there were no room available. I had made a reservation two weeks prior to arrival, but that did not seem to matter. To make matters worse, they had not re-booked me anywhere else until I arrived, so I ended up quite further away. We had booked the whole group at that... More 

Was this review helpful? Yes
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Josee L, I would like to express my sincerest apologies. I understand how inconvenient it is to be in that situation. If you have the time to contact me I would like to hear from you. My email address is misty.lack@marriott.com. Thank you. Sincerely, Misty Lack More 

Edinburg, Texas
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2014

I cashed in a few Marriott Rewards points to stay here one night on my way to Houston. I didn't expect a whole lot for a last minute booking, but this property exceeded my expectations. Property is tucked away on the north side of Arboretum in a very quiet section of this busy metroplex. My small family of 3 booked... More 

Was this review helpful? Yes 1
Houston, Tx
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 24, 2014

Room backed right up to a nightclub with music blaring all night and the walls are paper thin. If that doesn't bother you then ignore this posting. If you have a family with small children or are a light sleeper then avoid this place. Won't be coming back.

Was this review helpful? Yes
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Beedapox, We appreciate your feedback. I would like to apologize for the noise issues you encountered during your stay. The restaraunt next door to us has live music on the weekends during the summer. Your reveiw is a great tool, I can definitely make my guests coming in on weekend trips aware and place them in a different area... More 

Rhode Island
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 17, 2014

Enjoyed a short three day stay at this location, which is shorter than is probably typical. The basics worked well: decent, free internet; clean room; good night's sleep (although to be fair, I was exhausted!). What makes this a five star location was the friendly, helpful staff. I needed shuttle rides to a local business (since I didn't rent a... More 

Was this review helpful? Yes
San Antonio, Texas, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2014

Traveled to Austin for overnight stay to participate in the 10/20 race. Conflicted because I'm not sure if the pros outweigh the cons. Finding the place was somewhat difficult as there were trees obstructing address, no visible sign, as well as being directly adjacent to another hotel. The kitchenette was immaculate and staff courteous. Furniture was worn (desk chair in... More 

Was this review helpful? Yes
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Camelia L! Thank you for taking the time to share your feedback with us regarding your recent stay! I apologize for the issues you had during your stay. I am very happy to hear that you did enjoy our kitchenette, beds and our wonderful staff here! I hope you enjoyed the Austin 10/20 race as well. Please do not... More 

Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 8, 2014

Although this is a long-stay property , we stayed here for one night while in town for a wedding. The hotel appears to be very busy and the parking lot seemed to be full the two times we came in and out. The building and rooms do show some wear, but no problem with cleanliness or anything like that. The... More 

Was this review helpful? Yes 1
Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello findthefairway! Thank you for sharing your experience with us, I truly appreciate the feedback. I understand the importance of a good night's sleep and apologize for the issue you had with your mattress. If I can be of any further assistance please do not hesitate to contact me, my email address is misty.lack@marriott.com. We appreciate your business and thanks... More 

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Additional Information about TownePlace Suites Austin Northwest

Address: 10024 North Capital of TX Highway North, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Austin Northwest 2.5*
Number of rooms: 127
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Also Known As:
Towneplace Suites Austin Northwest Hotel Austin

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