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TownePlace Suites Austin Northwest

2.5 of 5 Hotel   |   10024 North Capital of TX Highway North, Austin, TX 78759 (Northwest Austin)
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Ranked #113 of 185 Hotels in Austin
A recent review
4 of 5 stars Reviewed September 8, 2014
segusati San Jose, Costa Rica
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41 reviews from our community

Traveler rating
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    12
    4
    1
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12
5
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, Costa Rica
Contributor
11 reviews 11 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 8, 2014

This is a nice hotel for business trips. Rooms are spacious and clean and breakfast is diverse. The rooms have a small kitchen and the staff is really nice. The hotel has a lot of restaurants and a few malls near and it's located 30 minutes away from the airport.

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Henderson, Nevada
Top Contributor
74 reviews 74 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 19, 2014

Alexandro, your AGM was great and even remembered our name the second morning there. He even helped us with directions and other reservations. Sad because we had a difficult time finding the hotel because the trees out front totally bar your marketing visibility from the busy street. We drove up and down the street several times before spotting it in... More

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Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 19, 2014

I arrived one evening only to find out that there were no room available. I had made a reservation two weeks prior to arrival, but that did not seem to matter. To make matters worse, they had not re-booked me anywhere else until I arrived, so I ended up quite further away. We had booked the whole group at that... More

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Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Josee L, I would like to express my sincerest apologies. I understand how inconvenient it is to be in that situation. If you have the time to contact me I would like to hear from you. My email address is misty.lack@marriott.com. Thank you. Sincerely, Misty Lack More

Edinburg, Texas
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 5, 2014

I cashed in a few Marriott Rewards points to stay here one night on my way to Houston. I didn't expect a whole lot for a last minute booking, but this property exceeded my expectations. Property is tucked away on the north side of Arboretum in a very quiet section of this busy metroplex. My small family of 3 booked... More

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Houston, Tx
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 24, 2014

Room backed right up to a nightclub with music blaring all night and the walls are paper thin. If that doesn't bother you then ignore this posting. If you have a family with small children or are a light sleeper then avoid this place. Won't be coming back.

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Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Beedapox, We appreciate your feedback. I would like to apologize for the noise issues you encountered during your stay. The restaraunt next door to us has live music on the weekends during the summer. Your reveiw is a great tool, I can definitely make my guests coming in on weekend trips aware and place them in a different area... More

Rhode Island
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 17, 2014

Enjoyed a short three day stay at this location, which is shorter than is probably typical. The basics worked well: decent, free internet; clean room; good night's sleep (although to be fair, I was exhausted!). What makes this a five star location was the friendly, helpful staff. I needed shuttle rides to a local business (since I didn't rent a... More

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San Antonio, Texas, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2014

Traveled to Austin for overnight stay to participate in the 10/20 race. Conflicted because I'm not sure if the pros outweigh the cons. Finding the place was somewhat difficult as there were trees obstructing address, no visible sign, as well as being directly adjacent to another hotel. The kitchenette was immaculate and staff courteous. Furniture was worn (desk chair in... More

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Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello Camelia L! Thank you for taking the time to share your feedback with us regarding your recent stay! I apologize for the issues you had during your stay. I am very happy to hear that you did enjoy our kitchenette, beds and our wonderful staff here! I hope you enjoyed the Austin 10/20 race as well. Please do not... More

Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 8, 2014

Although this is a long-stay property , we stayed here for one night while in town for a wedding. The hotel appears to be very busy and the parking lot seemed to be full the two times we came in and out. The building and rooms do show some wear, but no problem with cleanliness or anything like that. The... More

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Misty L, General Manager at TownePlace Suites Austin Northwest, responded to this review

Hello findthefairway! Thank you for sharing your experience with us, I truly appreciate the feedback. I understand the importance of a good night's sleep and apologize for the issue you had with your mattress. If I can be of any further assistance please do not hesitate to contact me, my email address is misty.lack@marriott.com. We appreciate your business and thanks... More

Bangalore, India
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 30, 2014

Stayed at TownePlace for a business trip Pros: 1. Great rooms...extremely huge 2. Not very high price 3. Nice courteous staff Cons: 1. Remote location..absolutely nothing nearby, cannot stay if dont have a car 2. No room service

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Tallahassee, Florida
Senior Reviewer
8 reviews 8 reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 16, 2014

I have been staying at this hotel for several nights a week for the last few months. The folks on staff are great--friendly, helpful, and professional. The Northwest Austin location is AWESOME with a Whole Foods within walking distance, tons of shopping and restaurants near-by. My room is far from elegant but it's fairly comfortable and as clean as can... More

Was this review helpful? Yes 1
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Additional Information about TownePlace Suites Austin Northwest

Address: 10024 North Capital of TX Highway North, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Austin Northwest 2.5*
Number of rooms: 127
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Also Known As:
Towneplace Suites Austin Northwest Hotel Austin

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