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SpringHill Suites Austin South

3.0 of 5
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4501 South IH-35, Austin, TX 78744
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SpringHill Suites Austin South
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Ranked #94 of 191 Hotels in Austin
A recent review
3 of 5 stars Reviewed January 14, 2014
84Hokie Blacksburg, Virginia
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160 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for SpringHill Suites Austin South
See the most recent reviews
Blacksburg, Virginia
Top Contributor
58 reviews 58 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 14, 2014

This hotel was booked for my business group during our stay in Austin. It's just off I-35 so depending on the side of the building, you will deal with some freeway noise. Getting to it could be a challenge depending whether you were come from the north or south on I-35. The rooms are showing their wear but especially the... More 

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for commenting on your stay. The staff is looking forward to a full renovation scheduled to start in December of 2014. More 

San Antonio, Texas, USA
Top Contributor
88 reviews 88 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 4, 2014

This is probably the least nice of the Marriott branded hotels that I have stayed at. The outside looks pretty nice, but once inside, its another story. The room decor was dated and reminded me of something i would see at a Super 8. The trim along with bathroom sink looked as it had not been cleaned in a while.... More 

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Scott Thanks for logging on and sharing your experience. We are sorry to learn you were not completely satisfied with your stay and appreciate your candid feedback. More 

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 26, 2013

This is our go to hotel in Austin. The location is great for accessing everything in South Austin, downtown and the UT campus. The prices are usually reasonable. During our most recent stay, the staff was accommodating and dealt with a room situation quickly and with an outcome we were happy with. The only downside is that the rooms are... More 

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thanks for the review Ellen! More 

Chicago, Illinois
Top Contributor
66 reviews 66 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 10, 2013

We were at UT Austin for a graduation and stayed here. Room was a good size, the cleaning service good and the breakfast crowded every day. We had to wait to check in (for no particular reason) but the service was otherwise very friendly and they gave us an extended checkout.

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thanks for sharing your experience on line! More 

Houston, Texas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 10, 2013

I liked my visit at this hotel. Sure the breakfast was okay and the health club is small but the rooms are spacious, you can access the internet for free but most importantly the staff was exceedingly friendly. They go out of your way for any reasonable request.

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Mike Thanks for the review and recognizing the staff's efforts! More 

houstonburbs
Top Contributor
244 reviews 244 reviews
46 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 22, 2013

Nice is a good word for our visit, for a business trip. Not our first choice, but adequate and convenient. Housekeeping was good, until we found a dirty towel in the stack of the other clean ones. Hopefully next year we get our first choice! Enough said, right?

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Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for commenting on your stay. We are sorry to hear there was an issue with replacing your towels but appreciate the insight. It helps us pinpoint our shortfalls to improve service. More 

Raleigh, North Carolina
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 11, 2013

We recently stayed 5 nights. We also stayed there 3 days in March 2013. --On 2 of the 5 days, maid service never came, even though we vacated room early in morning; delivery of clean towels took 45 min and 2 calls to the front desk -- maybe because they were understaffed?? --Sheets had numerous holes in them. --Breakfast buffet... More 

Was this review helpful? Yes 1
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to review our hotel. I am truly sorry that you did not enjoy your stay. We take feedback very seriously and will do our best to address each item mentioned with our staff. I am very sorry for the inconvenience we caused with your bill. In very rare situations does this happen. I am... More 

El Paso, Texas, Usa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2013

This is the hotel I stay everytime I visit Austin for either business or pleasure. The staff is amazing and so helpful!!! My room is always clean and very comfortable. The kitchen staff is exceptionally nice. Veronica is so helpful and always acknowleges you. Since I am a regular she always goes out of her way to say good morning... More 

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Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review

Hello Wendy, Thank you so much for your awesome review. We are so happy our hotel can be a home away from home for you. We love Veronica too! She is a great member of our staff and we are so happy to have her. I will pass along your compliments to her! We look forward to your next stay! More 

Ft. Lauderdale, FL
Top Contributor
59 reviews 59 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2013

Nice stay for the price! There are several hotels in this area along I35, and this one proved to be a good choice for us. Nice breakfast included, free wi fi, no gimmicks, fridge, coffee maker and microwave in the room. Well laid out semi-suite (one large room with sitting area, desk, kitchen area next to and open to the... More 

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Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review

Thank you so much for you review! We appreciate the time it takes for you to let us know how we are doing. I am so happy that you enjoyed all of our amenities, breakfast, and our room layout. We look forward to having you stay with us again soon! More 

Fort Worth, Texas, United States
1 review
5 of 5 stars Reviewed November 7, 2013

Springhill Suites is a great hotel to stay at. The price was great for the stay. The customer service was very friendly. I would recommend anybody to stay here if they are looking for a room in Austin.

Was this review helpful? Yes
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review

Hello Claudia, Thank you so much for taking the time to give us a great review! We are so happy you enjoyed your stay with us and we hope to have you back soon! Thank you again! More 

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