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SpringHill Suites Austin South

3.0 of 5
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4501 South IH-35, Austin, TX 78744
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SpringHill Suites Austin South
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Ranked #99 of 191 Hotels in Austin
A recent review
3 of 5 stars reviewed 6 days ago
JilliO Houston, Texas
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163 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Lobby is nice. Breakfast is good. Coffee is really bad. There have been room renovations, but it's an older hotel, so there seems to be a limit as to what the room reno can do. Does not compare favorably to Hyatt Place or Holiday Inn Express. Sheets and towels rather rough for a 3* hotel. It wasn't horrible, but I... More 

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Alexandria, Virginia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

If this is how the hotel looks now, I shudder to think what it was like before its renovation. It still needs a paint job in most public areas, the beds are lumpy and there is plastic hanging from a large door frame in the lobby. -Requested high floor, got a 3rd floor room right off the highway. -The entire... More 

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Harlingen, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding and this property was close to the venue. The rooms were large, clean and comfortable. The staff friendly and helpful. The renovations mentioned by previous reviewers must be complete, because I saw no evidence of ongoing construction. For the most part breakfast was pretty good....though the two days we were there, their selection... More 

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New Jersey
Top Contributor
196 reviews 196 reviews
10 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed March 8, 2015

We relocated from a different Marriott property (that was great except that we needed a south Austin location). When we booked this hotel it was (and still is) undergoing a major renovation. They should have told us that but they did not. I would not have switched if I had known. Anyway the staff is nice, the location great. The... More 

Was this review helpful? Yes 1
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Hawthorne, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2015 via mobile

I know it's necessary to refurbish your hotel. But do you have to do it during check in hours? Your own signs in the elevators give specific hours for work that aren't adhered too? Housekeeping made no effort to keep up with the mess? Check in was difficult because of the noise, mess, and workers every where. It's obvious captain,... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Houston
Top Contributor
80 reviews 80 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 6, 2015

I am very loyal to Marriott and travel frequently so I think I am a fairly resilient traveler. This stay tested my loyalty. The lobby, guest rooms, hallways, elevators and pool areunder massive renovation. I had to dodge construction workers with equipment in the hallways and the noise never stopped. While they have signs posted stating that the construction is... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Texas
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 3, 2015

We have been staying at the various Marriott properties in this area for the past year. This was our second stay at this particular property. It is a convenient location and the staff is friendly and accommodating. Just a couple of problems with this stay. They are undergoing a substantial renovation. We did receive notice from the property manager a... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Blacksburg, Virginia
Top Contributor
59 reviews 59 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 18, 2015

Stayed here last year and had noticed things looked tired. Well that is changing and they are busy with renovations. It was nice to see things spruced up - they seem to be doing it in installments. My room was comfortable and very clean. The staff were very nice and helpful. The shuttle driver was amazing. He took us downtown... More 

Was this review helpful? Yes
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for posting your review. We appreciate the understanding while we are under renovation. The project will be complete in March. We look forward to seeing you the next time your travels bring you to Austin! More 

New York City, New York
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 3, 2015

I don't normally stay at chain hotels but we changed our flights and arrived in Austin one night early and our downtown hotel was unable to accommodate us for the additional night as our visit, unbeknownst to us when we booked, took place during a race weekend. The friends with whom we traveled had a voucher for a free night... More 

Was this review helpful? Yes 1
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for giving the Springhill Suites a chance. We appreciate the detailed account of your experience and recognition of the staff. More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 30, 2014

Everyone that works here is super nice! This hotel could not have a friendlier staff. But, the hotel is under construction. The pool is cold and there is no where to eat for the "Complimentary breakfast". They have 2 rooms for the breakfast area, and in the tiny refrigerators are the frozen breakfast sandwiches. It's uncomfortable to be in line... More 

Was this review helpful? Yes
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Please accept our apologies for the inconvenience you experienced resulting from our current renovation. Your feedback and comments regarding the efforts of the staff is greatly appreciated. The renovation will be complete in March and we hope you will give us another chance if traveling back to Austin. More 

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