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SpringHill Suites Austin South

3.0 of 5
4501 South IH-35, Austin, TX 78744 (South Austin)
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SpringHill Suites Austin South
Ranked #96 of 179 hotels in Austin
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72 reviews from our community

    Trip type
Traveler rating
    19
    25
    13
    9
    6
Date Rating
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 13, 2013 NEW

This hotel is in a great location for South Austin activities, but it is sadly lacking in a variety of areas. Examples...our complimentary shampoo, etc. had been opened and used by a previous guest...there was no decaf coffee left after 5:00 pm...ran out of regular coffee at breakfast...only 2 salt and pepper shakers were available to be shared by over... More

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Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
May 15, 2013

Thank you for taking the time to review our hotel. I am very sorry to see that you did not enjoy your breakfast, however, I am glad to hear you enjoyed our location and city. We will definitely touch base with our housekeeping team on the shampoo to ensure this does not happen again. Regarding breakfast, we are the only... More

Houston, Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 6, 2013

This hotel is dated and overall not very clean. I was disappointed as a Marriott Gold Member, I will NOT stay at this hotel again. The location was also a little difficult to get to.....it is a very congested area and traffic at any given time of the day in that area is bad. I was NOT impressed.

Was this review helpful? Yes
See 3 more reviews by Sandy D for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
May 8, 2013

Thank you for taking the time to review our hotel. I am sorry to see your stay was anything less than perfect. Although we are an older hotel we do our best to exceed expectations in cleanliness and service. We are anticipating a renovation in 2014 and hope that you will give us another shot. We take our reviews seriously... More

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Chicago, Illinois
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 28, 2013

This hotel is within 5 miles of the Austin Airport but also located close to I-35 for access to other locations. The breakfast was quite good and the room clean and well appointed. We only stayed on night so did not use the kitchen space but it was quite convenient. Ask for a room away from the elevators which are... More

Was this review helpful? Yes
See 7 more reviews by RyanLChicago for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 29, 2013

Thank you for reviewing our hotel! We are glad you enjoyed your stay and look forward to having you back very soon. More

Ball Ground, Georgia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 25, 2013

We stayed for the weekend attending the MotoGp race at Circuit of the Americas. The hotel location is perfect for getting to the airport, the track and downtown Austin quickly. We had a king suite, which we thought would be more spacious. The room was not spacious. For two people in the room, we were regularly on top of each... More

Was this review helpful? Yes
See 5 more reviews by greasemonkey for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 26, 2013

Thank you for taking the time to leave a comment about our hotel. We are very sorry for any inconveniences that you experienced while staying with us. We are glad to see you liked our location and the convience of getting to your multiple destinations. We are so sorry to hear your experience was less than perfect. I want to... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 25, 2013 via mobile

absolutely fantastic hotel from top to bottom. Customer service Guest Relations top notch. Rooms spacious updated great breakfast clean stocked with plenty of towels blankets and pillows. Excellent experience will definitely stay here again on my next trip to Austin. Well worth the money.

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Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 26, 2013

Thank you for your time to let us know how your stay was. We are so happy to hear about your exellent experience! We are so glad we can provide you with a spacious room and our wonderful breakfast. Thank you again for letting us know how your stay was. We hope to see you soon the next time you... More

Houston, Texas
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 12, 2013

The main reason I picked this hotel because I thought I know what to expect from Marriott properties and so far I never get disappointed till I stay here at the SpringHill Suites Austin South. The room was outdated! The breakfast was very standard but not bad at all...the girl at the front desk when we checked in was nice... More

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Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 17, 2013

Thank you for taking the time to review our hotel. I'm glad that you found our front desk associates friendly. We are due for a renovation, which I think will solve nearly each concern you mentioned in your review. We are anticipating a full renovation in early 2014 so we do hope that you will give us another try at... More

Gainesville, Florida (home of the Gators!)
Top Contributor
128 reviews 128 reviews
69 hotel reviews
Reviews in 45 cities Reviews in 45 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed April 9, 2013

This was my third time staying here. Love this properties location, rooms and staff. Especially pleasant as they had a very nice young lady checking me in. Aurelia was very professional, she should be promoted!

Was this review helpful? Yes 1
See 4 more reviews by johndfffff for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 17, 2013

Thank you so much for the wonderful review! We are very greatful to have Aurelia on our team and I will personally let her know of your review. We hope that you will be back to visit very soon. Thank you again for taking the time to review our hotel! More

Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 25, 2013

This hotel is one of at least 4 Marriott properties grouped together just off of I-35 in Austin. I will try another one the next time I'm in the area. This hotel was kind of dingy - the hallways, my room. A totally forgettable hotel experience, except that my room smelled very strongly of soap (which seems good, but the... More

Was this review helpful? Yes
See 3 more reviews by EllzeyB for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
March 28, 2013

Thank you for taking the time to review our hotel. I see that overall you had a positive experience, however our goal is to exceed your expectations. I wanted to take a moment to touch on a couple items that you mentioned in your review. Out of the 5 Marriott properties we are the last to receive our renovation, we... More

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 22, 2013

I stayed here for 2 nights on business. The room was adequate, but it was tired old decor...looked beaten down. The "hot breakfast" consists of those "instant eggs" - yuk! It's what you get at 2-star places...I expected more here. But, the FRONT DESK ROCKS! The young women there worked hard to help us when we had car trouble, needed... More

Was this review helpful? Yes
See 4 more reviews by Momof4collegekids for Austin
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
March 28, 2013

Thank you for taking time to review our hotel. I am very happy to hear we could assist with your car trouble. We are looking to receive a full renovation within the upcoming 12 months so I hope that you will give us a second chance upon your next visit to Austin. Our breakfast is one of the main reasons... More

San Marcos TX
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 20, 2013

I only spent one night in the Springhill Suites South Austin and it was an off weekend, so other than families traveling together, they were not busy at all. No South-By or some other monster conference so rates were around $120 a night. The room was functional, with a couch and living area on one side and the bed and... More

Was this review helpful? Yes
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 26, 2013

Thank you for taking the time to leave a comment about our hotel. We are glad that you enjoyed the location of the Springhill Suites as it is convient to many locations in Austin. The room you stayed in was a King Jaccuzi Suite and we do offer rooms with out the jaccuzi as well. Thank you again for your... More

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Additional Information about SpringHill Suites Austin South

Also Known As:
Springhill Suites Austin South Hotel
Springhill Suites Austin South Hotel Austin
Springhill Suites Austin
Address: 4501 South IH-35, Austin, TX 78744
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #96 of 179 hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Austin South is located just off IH-35 and is convenient to the airport, Barton Creek Square Mall, and University of Texas. It is minutes from downtown Austin and its many restaurants and entertainment hot-spots. Guest rooms feature separate living/sitting areas, microwaves and mini-fridges, and Marriott luxury bedding. Guests will delight in the free breakfast, WiFi and on-site parking. ... more   less 
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