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SpringHill Suites Austin South

3.0 of 5
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4501 South IH-35, Austin, TX 78744
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SpringHill Suites Austin South
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Ranked #94 of 191 Hotels in Austin
A recent review
4 of 5 stars Reviewed March 8, 2015
Connie L Williamstown
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160 reviews from our community

Traveler rating
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    58
    31
    17
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Williamstown
Top Contributor
184 reviews 184 reviews
9 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 8, 2015

We relocated from a different Marriott property (that was great except that we needed a south Austin location). When we booked this hotel it was (and still is) undergoing a major renovation. They should have told us that but they did not. I would not have switched if I had known. Anyway the staff is nice, the location great. The... More 

Was this review helpful? Yes 1
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Hawthorne, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2015 via mobile

I know it's necessary to refurbish your hotel. But do you have to do it during check in hours? Your own signs in the elevators give specific hours for work that aren't adhered too? Housekeeping made no effort to keep up with the mess? Check in was difficult because of the noise, mess, and workers every where. It's obvious captain,... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Houston
Top Contributor
77 reviews 77 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 6, 2015

I am very loyal to Marriott and travel frequently so I think I am a fairly resilient traveler. This stay tested my loyalty. The lobby, guest rooms, hallways, elevators and pool areunder massive renovation. I had to dodge construction workers with equipment in the hallways and the noise never stopped. While they have signs posted stating that the construction is... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Texas
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 3, 2015

We have been staying at the various Marriott properties in this area for the past year. This was our second stay at this particular property. It is a convenient location and the staff is friendly and accommodating. Just a couple of problems with this stay. They are undergoing a substantial renovation. We did receive notice from the property manager a... More 

Was this review helpful? Yes
Katrina G, Manager at SpringHill Suites Austin South, responded to this review

Thank you for choosing the Springhill Suites during your recent trip to Austin. We are sorry the hotel did not meet your expectations due to the renovation. Once the project is complete we hope you will give us another opportunity to provide the usual service and amenities our loyal guests have come to expect. More 

Blacksburg, Virginia
Top Contributor
58 reviews 58 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 18, 2015

Stayed here last year and had noticed things looked tired. Well that is changing and they are busy with renovations. It was nice to see things spruced up - they seem to be doing it in installments. My room was comfortable and very clean. The staff were very nice and helpful. The shuttle driver was amazing. He took us downtown... More 

Was this review helpful? Yes
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for posting your review. We appreciate the understanding while we are under renovation. The project will be complete in March. We look forward to seeing you the next time your travels bring you to Austin! More 

New York City, New York
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 3, 2015

I don't normally stay at chain hotels but we changed our flights and arrived in Austin one night early and our downtown hotel was unable to accommodate us for the additional night as our visit, unbeknownst to us when we booked, took place during a race weekend. The friends with whom we traveled had a voucher for a free night... More 

Was this review helpful? Yes 1
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for giving the Springhill Suites a chance. We appreciate the detailed account of your experience and recognition of the staff. More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 30, 2014

Everyone that works here is super nice! This hotel could not have a friendlier staff. But, the hotel is under construction. The pool is cold and there is no where to eat for the "Complimentary breakfast". They have 2 rooms for the breakfast area, and in the tiny refrigerators are the frozen breakfast sandwiches. It's uncomfortable to be in line... More 

Was this review helpful? Yes
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Please accept our apologies for the inconvenience you experienced resulting from our current renovation. Your feedback and comments regarding the efforts of the staff is greatly appreciated. The renovation will be complete in March and we hope you will give us another chance if traveling back to Austin. More 

Bulverde, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 21, 2014

I was pretty pleased with our stay. Very friendly staff at check -in informed us about renovation construction going on, but took the extra time to track down a room several floors away from the work so we'd have less noise. They also posted info regarding construction times (which were very reasonable) and they seemed to stick to those time... More 

Was this review helpful? Yes 1
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

We are happy to hear you appreciated the staff’s service and found the room comfortable. Thank you for understanding the hotel is currently in a transition period while under renovation. We hope to see you again when your travels bring you back to Austin. More 

Dallas, Texas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed December 20, 2014

I do not know if this is a franchise operation or not, but I cannot imagine Marriott letting a place get this run down. It is clear that no capital has been spent to replace or upgrade the furniture, rooms, linens, carpet or bedding at this hotel since the day it opened. The sheets were see-through and stained (clean, but... More 

Was this review helpful? Yes 1
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

We are sorry to learn you were unhappy with the accommodations. I see you were our guest in November just a few weeks prior to the start of our renovation. The hotel is currently undergoing a full renovation scheduled for completion at the end of February. More 

Roswell, New Mexico
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 1, 2014

The staff is very friendly and helpful at this hotel. The room was clean with the exception that the windows outside need attention. The breakfast had a variety of choices and the food was very fresh. The hotel is convenient to I35 and not hard to get to, which is a big plus in Austin. That does make the room... More 

Was this review helpful? Yes
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for reviewing your stay with us. We appreciate your recognition of the staff’s efforts. More 

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