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SpringHill Suites Austin South

3.0 of 5
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4501 South IH-35, Austin, TX 78744
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1 room 1 guest
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SpringHill Suites Austin South
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178 Reviews from our TripAdvisor Community

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Traveler rating
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    63
    33
    21
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Austin, Texas
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Springhill Suites has always been a mainstay when given the chance to choose a hotel property...and not just because of their award-winning friendly staff like Cynthia and Sonya that helped make our stay feel very special indeed. But also because of the sweet little touches in just about every corner of the hotel. And now that feeling is captured... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for your positive feedback, we appreciate it! We appreciate you staying with us and look forward to your next visit. Should you need anything in the future, please consider me at your service. Best, Lance More 

McKinney, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I arrived at around 11pm and when I got there another guest had been bumped from his room and rebooked 30 miles away. He was pissed to say the least. I was scared I would be bumped to, but I am platinum so I guess they saved me a handicap room. There was no parking remaining in the Marriott complex,... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to share your experience with the Springhill Suites Austin South. You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to... More 

Edgewood, Texas
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The SpringHill Suites is a comfortable place for a stay of moderate length; the staff is well trained and responsive and the hotel is clean and well maintained. We stayed there for several days on two successive weeks. The sofa in the room could be improved because it is way short of "comfortable", but for a short stay is tolerable.... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the SpringHill Suites Austin South was enjoyable. Thank you for your business and we look forward to seeing you again soon. Best, Lance More 

Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I really like this hotel. Its clean, great people, and good food. when i come to Austin this is the place i go and stay at! Catie the front office manager was super nice! she helped me with everything I needed. Thank yall so much for the stay and the great hospitality because you don't get that in some places... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the SpringHill Suites Austin South was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Dallas, Texas
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 23, 2015

Stayed here for a few days on business travel. Typical Springhill hotel, good front desk staff, but the back of the house has housekeeping issues. They do not replenish items or clean the ice bucket when servicing the room. One day during my stay housekeeping did not even service the room. I called to inquire and received the usual sorry... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to share your experience with the Springhill Suites Austin South. You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to... More 

Cincinnati, Ohio, United States
Level Contributor
252 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed July 18, 2015

We stay at these quite often, but this one was a disappointment. The room was a disaster. For starters I don't think we had 2 queen beds, I think they were twins, very small for two people, and we are smaller than most! We had four in the room that required one person to sleep on the sleeper sofa. When... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for taking the time to share your experience with the Springhill Suites Austin South. You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to... More 

Indiana
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 30, 2015

Stayed here for the weekend for a family event. The minute we got inside the hotel one thing I noticed immediately... it smells good!:)) The hotel looks new , clean and even the decor is very nice. We finally got into our room. The lay out is nice as well and we have enough space in the suite that we... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for your positive feedback, we appreciate it! We appreciate you staying with us and look forward to your next visit. Should you need anything in the future, please consider me at your service. Best, Lance More 

Atlanta, Georgia
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 30, 2015

I originally was set to stay at the Residence Inn across the parking lot from the Springhill Suites. But due to the recent floods in the Austin area, I was moved to the Springhill Suites. No problem right? Well, the first thing I noticed was they put me in a room that was not as big as the room I... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for your positive feedback, we appreciate it! We appreciate you staying with us and look forward to your next visit. Should you need anything in the future, please consider me at your service. Best, Lance More 

Houston, Texas
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 22, 2015

We only interacted with two employees during our stay. The young lady at the front desk and Isabel during breakfast. Both were very pleasant and showed genuine interest in making our visit a success. The hotel has all one could want including an indoor pool. Good location (Downtown Austin was 9 minutes away). Quite. Modern. Everything worked well and the... More 

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for your positive feedback, we appreciate it! We appreciate you staying with us and look forward to your next visit. Should you need anything in the future, please consider me at your service. Best, Lance More 

Overland Park, Kansas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2015

The staff were very inviting upon registration, and helpful. The room was a king with a sofa bed and since there were three of us......it worked. The room was comfortable. The location is very good and the breakfast was tasty.

Was this review helpful? Yes
Lance T, General Manager at SpringHill Suites Austin South, responded to this review

Thank you for your positive feedback, we appreciate it! Should you need anything in the future, please consider me at your service. Best, Lance More 

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