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All 183 Austin hotels

Residence Inn Austin North/Parmer Lane

3.0 of 5 Hotel   |   12401 North Lamar Boulevard, Austin, TX 78753
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81%
Ranked #40 of 183 hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
Noel1070 Lewisville
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61 people have reviewed this hotel

Traveler rating
    38
    12
    8
    1
    2
See reviews for
22
3
6
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Lewisville
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

The Good: Management made great effort to listen and reimbursed us for the poor experience. Great friendly staff. Good breakfast. Convenient location to our event. Needs Attention: property is due for an upgrade. Appliances are outdated. Furniture and specific areas of our roomies damage. Restaurant available but just ok.

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We always appreciate feedback from our guests, positive or negative, as it gives us the opportunity to improve and make future experiences better. I am truly sorry that your stay with us did not meet your expectations and I am... More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here with family during graduation . The hotel was located conveniently and has a 2 room suite which we needed. The breakfast was ok - limited choices and found noodles with kimchi which was an odd choice . The rooms were ok - very thin walls . The staff was very helpful. Good value for short stays.

Was this review helpful? Yes
The Woodlands, Texas
Top Contributor
67 reviews 67 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a horrible time finding a hotel in Austin, until I stumbled across this one off Lamar. Staff has always been great and helpful when asked - rooms stay clean. Find Fay Purvis - she will make sure you have no issues! I know I will keep returning

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Rick, Thank you for taking the time to complete a review of your most recent stay at the Residence Inn Austin North. We are truly appreciative of your kind words regarding our hotel and especially the personal recommendation of working with Fay. She is an excellent associate and we receive multiple compliments on her service. Being a repeat guest is... More

Pomona, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2014

First the service we received at this hotel was excellent. The main attraction of the hotel was the two bed, two bath suite forfor a family of four. My wife and I got our own private room and bathbath, my daughter got the other private room and my son slept on the couch. Everyone was happy (not easy to do)... More

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review for your recent stay at the Residence Inn Austin North as we always appreciate feedback from our guests. Our 2 Bedroom Suite is a great option for families as it gives you plenty of room to relax and with the additional bathroom it makes getting ready for the day much... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

Stayed 1 night for a reunion and while the staff, amenities and location was great, the bed totally took away all the initial delights. The bed was a hard as a board and extremely uncomfortable - didn't really sleep and therefore, left a poor after taste.

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Christine, Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We always appreciate feedback from our guests and try to adapt to that feedback to better improve the guest experience. While we are very happy to hear your compliments on the staff, amenities and location, we are definitely very sorry... More

Ridgefield
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 25, 2014

I spent five nights at this hotel and it was OK. Not the best Marriott but not the worst. I was moved to this hotel after receiving a call from the Round Rock location that they couldn't accommodate me due to renovations. I understood and they even upgraded my room to a one bedroom suite and gave me 1000 rewards... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. The feedback that guests provide is invaluable and we appreciate the kind words regarding our staff service. Our goal is to provide a clean, comfortable room with exceptional guest service and based off your comments we succeeded. I can appreciate... More

mslibra80
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 6, 2014

Just got back from staying 2 days at this hotel. Service was great. The front desk personnel were very friendly. The room was clean and had plenty of space. Easy access to i35. With AAA discount it was a real value.

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We always appreciate feedback from out guests as it is the only way to affirm our processes or learn from our opportunities. Our goal is for our guests to be extremely satisfied with all aspects of their stay and based... More

Montreal, Canada
Top Contributor
51 reviews 51 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 23, 2014

I stayed at the hotel for 3 nights this February. As usual, my partner and I were satisfied with the hotel in general, its location, level of comfort, appearance and amenities and the nice little touches (Valentine's day candy, among them). The staff are particularly friendly and make the weary traveler feel very welcome. We were in a top-floor one... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We always are welcoming of all feedback as it is truly the best way for us to improve our guest experience. We thank you for your kind words regarding the staff and the overall feedback of the hotels amenities. I truly... More

Texas
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 22, 2014

I was extremely pleased with my stay and will stay here again. The staff was wonderful. Upon check-in, the manager mentioned that it looked to him as if I had enough Marriott points to cover all 4 nights and he offerred to check with Marriott. Turns out he was right, and my stay cost zero. However, I should quickly point... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. Our team's goal is for our guests to receive a world class experience from the moment they walk in to the time they depart. We are extremely happy that we met and exceeded your expectations. As Marriott Reward members, you deserve... More

Boise, Idaho
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

The staff at this hotel have made our long stay extremely pleasant. They have embraced us and made us feel like family. I feel there is not a thing they wouldn't do for us. They are professional and warm all at the same time. Robert is a hands on manager and a very good one at that. The construction was... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of our property. Feedback is always appreciated and getting affirmation from our guests is amazing to hear. The renovation did present some challenges to all involved and the finished product was definitely worth the wait. We appreciate your patience during that time. You have been a part of our hotel... More

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Additional Information about Residence Inn Austin North/Parmer Lane

Address: 12401 North Lamar Boulevard, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin North/Parmer Lane 3*
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Also Known As:
Residence Inn Austin North/Parmer Lane Hotel Austin
Austin Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#15 Green Hotel in Austin #25 Family Hotel in Austin #38 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
The newly-renovated Residence Inn Austin North/Parmer Lane is ideally located off i-35, and features apartment-style suites that are 50% larger than traditional hotel rooms. This prime location in north Austin provides guests with easy access to top destinations including The Domain, Lake Travis, and the 6th Street entertainment district. The pet-friendly suites are highlighted by modern amenities including free WiFi and HD TVs, and they offer spacious floor plans with fully-equipped kitchens. Start your day off in the newly-renovated lobby with a complimentary breakfast buffet, and unwind in the evenings with friends and coworkers at the weekday social hour. Maintain your active lifestyle with in the 24-hour fitness center or on the outdoor SportCourt, and spend the afternoons relaxing in the sun by the outdoor pool. Extended stay business travelers will enjoy thoughtful amenities such as a free grocery shopping service, a 24-hour business center, and 400 sq. ft. of flexible meeting and event space. With a prime location and newly-renovated amenities, the Residence Inn Austin North/Parmer Lane is the perfect choice for your next trip. ... more   less 
Number of rooms
88

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