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Residence Inn Austin North/Parmer Lane

3.0 of 5 12401 North Lamar Boulevard, Austin, TX 78753
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Certificate of Excellence 2014
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Residence Inn Austin North/Parmer Lane
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Residence Inn Austin North/Parmer Lane
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70 reviews from our community

Traveler rating
    44
    14
    8
    2
    2
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26
4
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Redmond, Washington
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a large family group stay for a long weekend for a graduation celebration. The hotel accommodations and staff contributed significantly to making the stay a great experience. The rooms were all clean and suitable for our various family combinations. Every staff member at the hotel went out of their way to accommodate our requests. The front desk staff... More 

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Larryy0117, Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We truly appreciate all the kind words and feedback regarding your stay. We are extremely happy that all of your family was able to come to Austin to celebrate the graduation from University of Texas and that our facilities accomodated... More 

Fort Lauderdale, Florida, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2014

I stayed here because all the downtown hotels were booked for Dell World. It wasn't the closest hotel by a long shot, but I'd stay there again just because of the friendly staff and outstanding service. I arrived late on Monday afternoon, just as the sun was setting. Check in was quick and efficient, something I've come to expect from... More 

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

OWearyTraveler000, Thank you for taking your time to complete a review of your recent stay at the Residence Inn Austin North during Dell World. We truly appreciate all the kind words regarding all aspects of your stay and I will make sure to recognize all the staff members. Also, I have spoken with my housekeeping department regarding the item behind... More 

Nottingham, United Kingdom
Top Contributor
253 reviews 253 reviews
25 hotel reviews
405 helpful votes 405 helpful votes
5 of 5 stars Reviewed November 3, 2014

Have just stayed 4 nights at this hotel as we were going to the F1 at the Circuit of the Americas in Austin. This is a fantastic hotel!! We were greeted by the Manager, Robert on arrival and he made a special effort to come around the desk to introduce himself and to shake our hands. Thought that was a... More 

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Stephen, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We are truly happy to hear that you enjoyed your stay for Formula 1 Grand Prix weekend. All the travelers this year were extremely nice and it was our pleasure having you with us for the long weekend. Our... More 

Cleveland, Texas
Top Contributor
105 reviews 105 reviews
32 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 27, 2014

The staff were extremely friendly and accommodating. We had a large group meet at this hotel and had several suites. One party had to move rooms because of a barking dog in someone else's room. They accommodated the move promptly. The suites were very clean and roomy. The included breakfast contained both hot and cold items. There was fruit available... More 

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We truly appreciate receiving feedback from our guests and do our best to learn from any opportunities our guests present. We are very happy to hear that overall your stay met your expectations and we achieved our goal of being... More 

DC Area
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 2, 2014

Clean room. Laid out well...Was able to accommodate Grandma with us with ease. A bit of a distance to downtown, but was convenient to highway and groceries are just across the way. Good balance for the price.

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We truly appreciate feedback from our guest and look for the opportunities to improve our guests' overall experience. We are pleased to hear how comfortable you were in the room and the overall stay seemed to meet your expectations. Thank you... More 

Grapevine, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2014

We stayed at this Residence Inn for short weekend visit to family in Pflugerville from DFW, 08/08-08/10/14. Upon arrival from the airport on Friday afternoon I was met by Faye who made check - in a breeze. As 4 other family members were expected to arrive at the hotel on Saturday morning I booked the 2 bedroom /2 bathroom /... More 

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review for your stay at the Residence Inn Austin North. We always appreciate the feedback and truly enjoy when we receive affirmation from our guests. Thank you so much for the kind words and detailed description of what you enjoyed of our hotel. We appreciate you choosing the Residence Inn Austin... More 

Garland, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 19, 2014

My husband and I stayed here one night on a visit to Austin. This is a good place to stay if you want to be next to the interstate and on the north side of Austin and will be happy with an older facility. The staff was extremely helpful and the room was clean. When we arrived we were greeted... More 

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Susan S., Thank you for completing a review on your recent stay at the Residence Inn Austin North, we always appreciate receiving feedback. We pride ourselves on providing exceptional guest service and based off your comments, our service met your expectations. Thank you for your feedback regarding the hot breakfast. We definitely attempt to provide a variety for our guest... More 

St. Petersburg, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 29, 2014

Love the Texas shaped waffles at breakfast! The manager Lindi was very nice and gave great suggestions on things to do. The suite was a nice size and the microwave popcorn is a good touch . I love the Paul Mitchell bath products.

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Lizz Singh, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North and choosing our hotel for your accomodations. We always appreciate the feedback guest give of their experience and based off your comments, your truly enjoyed your stay at our hotel. The Texas waffles are one of the most... More 

Lewisville
2 reviews
3 of 5 stars Reviewed July 26, 2014

The Good: Management made great effort to listen and reimbursed us for the poor experience. Great friendly staff. Good breakfast. Convenient location to our event. Needs Attention: property is due for an upgrade. Appliances are outdated. Furniture and specific areas of our roomies damage. Restaurant available but just ok.

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We always appreciate feedback from our guests, positive or negative, as it gives us the opportunity to improve and make future experiences better. I am truly sorry that your stay with us did not meet your expectations and I am... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014 via mobile

I stayed here with family during graduation . The hotel was located conveniently and has a 2 room suite which we needed. The breakfast was ok - limited choices and found noodles with kimchi which was an odd choice . The rooms were ok - very thin walls . The staff was very helpful. Good value for short stays.

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Anith, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We appreciate you choosing our hotel for the graduation even. We alway enjoy receiving feedback from our guests as it is truly the only way to grow and learn from any opportunity. Our location is very convenient to many... More 

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Additional Information about Residence Inn Austin North/Parmer Lane

Address: 12401 North Lamar Boulevard, Austin, TX 78753
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin North/Parmer Lane 3*
Number of rooms: 88
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Also Known As:
Residence Inn Austin North/Parmer Lane Hotel Austin
Austin Residence Inn
Hotel Style:
#14 Green Hotel in Austin
#22 Family Hotel in Austin
#59 Business Hotel in Austin

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