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Residence Inn Austin North/Parmer Lane

3.0 of 5 Hotel   |   12401 North Lamar Boulevard, Austin, TX 78753
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83%
Ranked #37 of 184 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 weeks ago
Frequent_Traveler063 DC Area
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65 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Japanese first
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English first
DC Area
Contributor
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean room. Laid out well...Was able to accommodate Grandma with us with ease. A bit of a distance to downtown, but was convenient to highway and groceries are just across the way. Good balance for the price.

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We truly appreciate feedback from our guest and look for the opportunities to improve our guests' overall experience. We are pleased to hear how comfortable you were in the room and the overall stay seemed to meet your expectations. Thank you... More

Grapevine, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this Residence Inn for short weekend visit to family in Pflugerville from DFW, 08/08-08/10/14. Upon arrival from the airport on Friday afternoon I was met by Faye who made check - in a breeze. As 4 other family members were expected to arrive at the hotel on Saturday morning I booked the 2 bedroom /2 bathroom /... More

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review for your stay at the Residence Inn Austin North. We always appreciate the feedback and truly enjoy when we receive affirmation from our guests. Thank you so much for the kind words and detailed description of what you enjoyed of our hotel. We appreciate you choosing the Residence Inn Austin... More

Garland, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here one night on a visit to Austin. This is a good place to stay if you want to be next to the interstate and on the north side of Austin and will be happy with an older facility. The staff was extremely helpful and the room was clean. When we arrived we were greeted... More

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Susan S., Thank you for completing a review on your recent stay at the Residence Inn Austin North, we always appreciate receiving feedback. We pride ourselves on providing exceptional guest service and based off your comments, our service met your expectations. Thank you for your feedback regarding the hot breakfast. We definitely attempt to provide a variety for our guest... More

St. Petersburg, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 29, 2014

Love the Texas shaped waffles at breakfast! The manager Lindi was very nice and gave great suggestions on things to do. The suite was a nice size and the microwave popcorn is a good touch . I love the Paul Mitchell bath products.

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Lizz Singh, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North and choosing our hotel for your accomodations. We always appreciate the feedback guest give of their experience and based off your comments, your truly enjoyed your stay at our hotel. The Texas waffles are one of the most... More

Lewisville
2 reviews
3 of 5 stars Reviewed July 26, 2014

The Good: Management made great effort to listen and reimbursed us for the poor experience. Great friendly staff. Good breakfast. Convenient location to our event. Needs Attention: property is due for an upgrade. Appliances are outdated. Furniture and specific areas of our roomies damage. Restaurant available but just ok.

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We always appreciate feedback from our guests, positive or negative, as it gives us the opportunity to improve and make future experiences better. I am truly sorry that your stay with us did not meet your expectations and I am... More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014 via mobile

I stayed here with family during graduation . The hotel was located conveniently and has a 2 room suite which we needed. The breakfast was ok - limited choices and found noodles with kimchi which was an odd choice . The rooms were ok - very thin walls . The staff was very helpful. Good value for short stays.

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Anith, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We appreciate you choosing our hotel for the graduation even. We alway enjoy receiving feedback from our guests as it is truly the only way to grow and learn from any opportunity. Our location is very convenient to many... More

The Woodlands, Texas
Top Contributor
67 reviews 67 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 28, 2014

I had a horrible time finding a hotel in Austin, until I stumbled across this one off Lamar. Staff has always been great and helpful when asked - rooms stay clean. Find Fay Purvis - she will make sure you have no issues! I know I will keep returning

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Rick, Thank you for taking the time to complete a review of your most recent stay at the Residence Inn Austin North. We are truly appreciative of your kind words regarding our hotel and especially the personal recommendation of working with Fay. She is an excellent associate and we receive multiple compliments on her service. Being a repeat guest is... More

Pomona, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2014

First the service we received at this hotel was excellent. The main attraction of the hotel was the two bed, two bath suite forfor a family of four. My wife and I got our own private room and bathbath, my daughter got the other private room and my son slept on the couch. Everyone was happy (not easy to do)... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review for your recent stay at the Residence Inn Austin North as we always appreciate feedback from our guests. Our 2 Bedroom Suite is a great option for families as it gives you plenty of room to relax and with the additional bathroom it makes getting ready for the day much... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

Stayed 1 night for a reunion and while the staff, amenities and location was great, the bed totally took away all the initial delights. The bed was a hard as a board and extremely uncomfortable - didn't really sleep and therefore, left a poor after taste.

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Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Christine, Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We always appreciate feedback from our guests and try to adapt to that feedback to better improve the guest experience. While we are very happy to hear your compliments on the staff, amenities and location, we are definitely very sorry... More

Ridgefield
Top Contributor
54 reviews 54 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 25, 2014

I spent five nights at this hotel and it was OK. Not the best Marriott but not the worst. I was moved to this hotel after receiving a call from the Round Rock location that they couldn't accommodate me due to renovations. I understood and they even upgraded my room to a one bedroom suite and gave me 1000 rewards... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. The feedback that guests provide is invaluable and we appreciate the kind words regarding our staff service. Our goal is to provide a clean, comfortable room with exceptional guest service and based off your comments we succeeded. I can appreciate... More

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Additional Information about Residence Inn Austin North/Parmer Lane

Address: 12401 North Lamar Boulevard, Austin, TX 78753
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin North/Parmer Lane 3*
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Also Known As:
Residence Inn Austin North/Parmer Lane Hotel Austin
Austin Residence Inn

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