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Residence Inn Austin North/Parmer Lane Hotel

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Residence Inn Austin North/Parmer Lane

3.0 of 5
12401 North Lamar Boulevard, Austin, TX 78753
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Residence Inn Austin North/Parmer Lane
19 traveler photos
Ranked #9 of 179 hotels in Austin
4.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveler rating
    25
    8
    3
    1
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Date Rating
Highland, MI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
“Wonderful as always.”
5 of 5 stars Reviewed May 9, 2013

This was our second stay at this hotel and it was as nice as the first. This hotel has the best customer service we have ever had in any hotel. I have never been to a hotel where every employee is friendly and goes out of their way to be helpful. From the free bottled watter or soda at check... More

Was this review helpful? Yes
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
May 11, 2013

Thank you for taking the time to complete a review of our hotel. It is such a great compliment to have our guests return on future visits and have the consistent service from prior visits. Our team strives to give our guests an experience worth returning for and I appreciate your comments as we achieved that with your experience. I... More

Bangalore, Karnataka, India
1 review
2 helpful votes 2 helpful votes
“Awesome Service”
5 of 5 stars Reviewed May 6, 2013

This hotel is too good. The best part is the service which the service desk people provide you. I have fallen sick the day i landed in Austin and I did not knew anybody. The reception desk ladies helped me out to find a hospital, dropped and pick me from the hospital in their own personal vehicle. This was clearly... More

Was this review helpful? Yes 2
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
May 11, 2013

Thank you for taking the time to complete a review of your stay, feedback is always apprecitaed. Traveling and getting sick at the same time is never a fun experience. I am glad that we were able to provide you with the ability to get to the hospital and get treatment for you ailment. We appreciate you choosing Residence Inn... More

Edmond, Oklahoma
1 review
1 helpful vote 1 helpful vote
“General Manager totally puts the 'hospitality' in the hospitality business!”
5 of 5 stars Reviewed April 29, 2013

Rooms were clean and in great condition. Complimentary breakfast was good; variety was amazing. But the thing that truly stood out during our stay was the phenomenal service/attention we got from the general manager. He was personable and helpful without being pushy or insincere. I would recommend anyone staying in Austin to stay here!

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
May 1, 2013

Thank you for taking the time to complete a review of our hotel. I truly apprciate your comments regarding the service, cleanliness and breakfast you received during your visit. We definitely work hard to ensure guests are very pleased with their experience and want to return on future visits. Thank you for recommendation for our hotel and we look forward... More

Bangalore, India
1 review
1 helpful vote 1 helpful vote
“Residence Inn, 12401 North Lamar - Austin”
5 of 5 stars Reviewed April 26, 2013

It’s nice staying there with helping and friendly people at front desk, Risa (front desk) helped to explore the places around and was so helping. And the spacious rooms with full kitchen, the great service they provide. You can walk around the small lake just near the hotel. I like this place and it’s my second stay at this place.

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
May 1, 2013

Thank you for taking the time to complete a review of our property. Our goal is to provide you with a comfortable, clean room and exceptional guest service. I am very pleased that we met that goal during your stay. Thank you for choosing our location for your 2nd visit to the Austin area. One of the best compliments a... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
“best stay”
5 of 5 stars Reviewed April 11, 2013

I stayed here for three months in room 406 everything was great i felt home away from home i trave alot but to be honest staff was great Risa alway toke care of me everytime i lost a key she would make new one with a smile will be missed hope to see you guys again

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 15, 2013

Thank you for taking the time to complete a review of our property. Your home away from home is our overall goal for our guests to feel comfortable and relaxed while they are traveling. We are very happy that your 3 months here were pleasant and that our staff made you feel appreciated. Thank you for the comments regarding Risa,... More

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
“first time in austin”
5 of 5 stars Reviewed April 6, 2013

I enjoyed my stay in residence inn austin it was my first trip to austin i go to san marco or houston for my famili vaction but this hotel has changed my mind i will always come to austin will stay here i stay in room 206 two bedroom big rooms staff was very nice.the girl at check in was... More

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 8, 2013

Thank you for taking the time to complete a review of our hotel. We are extremely happy that we were able to provide an exceptional experience for your first time in Austin. Our two bedroom suites are perfect for families as it gives much needed space to sleep and relax. I speak for the rest of our staff saying that... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
“best hotel in austin”
5 of 5 stars Reviewed April 1, 2013

I wil always stay in residence inn when ever i am in town their customer service its the best i think every marriott should send people to be trained here specially Reesa.everyone was very friendly will come back

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 8, 2013

Thank you for taking the time to complete the survey. Being called "the best hotel in Austin" is an honor and something that we will continue to strive for from all of our guests. Our team is committed to going above and beyond for all of our guests to make their stay unforgettable. We look forward to having you back... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
“great compliments”
5 of 5 stars Reviewed April 1, 2013

risa the check in clerk gave me good service my whole stay , and she offered us good service the food during afternoon was great plus they serve full breakfast in the morning what else can you ask for? .i loved it EVERYONE YOU SHOULD STAY HERE ITS THE BEST!! Risa is so beautiful love her!!!

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 8, 2013

Thank you for taking time out of your day to complete the survey on our hotel. Also, thank you for the kind words regarding Risa. She strives to have all guests experience this level of service and it appears she succeeded. We appreciate you choosing our hotel for you stay in the Austin area and we look forward to having... More

Corpus Christi, Texas
1 review
1 helpful vote 1 helpful vote
“Friday night stay”
5 of 5 stars Reviewed March 30, 2013

We were very well recieved at the Residence Inn. We had just left a very bad hotel because of the unsanitary and loud rally going on outside. We were able to get a good rate and most importantly the representative at the front dest was amazingly freindly. The room is an excellent top quality room, with refrigerator, kitchenette type room.... More

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 8, 2013

Thank you for taking the time to complete the survey on our hotel. We are very happy that we were able to turn your stay around from your previous night's experience. We strive to have a product that guests find comfortable and meets their needs during their visit to Austin. We appreciate you choosing Residence Inn for your stay and... More

ottawa
Top Contributor
169 reviews 169 reviews
62 hotel reviews
Reviews in 77 cities Reviews in 77 cities
54 helpful votes 54 helpful votes
“Huge suite, delicious breakfast, welcoming staff”
5 of 5 stars Reviewed March 25, 2013

Just 10 minutes from downtown with no traffic. Otherwise, it can be busy. Major traffic area close by but no noise, just lots and lots of cars. One of four Marriotts next to one another in a park-like setting. Big one bedroom suite, two TVs, full kitchen. Breakfast was super, not only with waffles and pancakes, but also toppings such... More

Was this review helpful? Yes 1
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review
April 8, 2013

Thank you for taking the time to complete the review. Guest satisfaction is extremely important and having them satisfied with every aspect of service and product is our main goal. Breakfast has been a focus of ours for many months, so it is nice to hear that our hard work is paying off. Robert McGuire General Manager Residence Inn Austin... More

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Additional Information about Residence Inn Austin North/Parmer Lane

Also Known As:
Residence Inn Austin North/Parmer Lane Hotel
Residence Inn Austin North/Parmer Lane Hotel Austin
Residence Inn Austin
Austin Residence Inn
Address: 12401 North Lamar Boulevard, Austin, TX 78753
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Onsen Hotels in Austin
#9 Business Hotels in Austin
#13 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Residence Inn Austin North/Parmer Lane
12401 North Lamar Boulevard
Austin, TX 78753
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