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Hilton Austin Airport

#67 of 191 Hotels in Austin
Certificate of Excellence
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9515 Hotel Drive, Austin, TX 78719
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Hilton Austin Airport
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561 reviews from our community

Traveler rating
    201
    199
    96
    41
    24
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Austin Airport
See the most recent reviews
Austin, TX, United States
1 review
1 of 5 stars Reviewed November 10, 2013

This hotel cost me money by not providing a receipt so I can be reimbursed by work. Also annoying design, annoying and expensive parking, close to nothing but the airport, unhelpful staff, inadequate A/C, and poor quality room amenities. Find somewhere better to stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Andrew O, First of all, thank you for taking the time to leave your comments regarding your recent stay with us at our property. I apologize to hear that it was not a positive experience. We always try to make every effort to ensure that our guests are being treated with respect, and that includes making sure that they... More 

Vestavia Hills, Alabama
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 7, 2013

We stayed in this hotel because of its high rating. It is over rated. Yes, the rooms and bathroom are clean, but we had only two lamps in the room whch made the room dim. Also we didn't have 1 chair, not even for the desk. It makes it hard to read; can't sit anywhere but the bed. Would not... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for your comments. I am sorry to hear that you did not have our standard seating in your room. After researching the issue, I found out that the prior guest had asked that it be removed and I apologize that it had not been returned to the room before you checked in. If you ever have... More 

Goliad, United States
1 review
5 of 5 stars Reviewed November 6, 2013

Hilton Hotels have always lived up to their standards. When I fly out of Austin, I stay at this Hotel. Great location, great staff and friendly. Airport Shuttle at great times. Bell Staff willing to always lend their hand and just a hop, skip and jump from the airport.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the nice comments. We do make for an easy flight out. No worries about traffic, finding a cab or parking your car. We hope to see you again soon, Jason More 

San Antonio, United States
1 review
5 of 5 stars Reviewed November 5, 2013

Having worked in the Hospitality industry for nearly 16 years, I tend to look at hotels and restaurants with a finer tooth comb then most. With that said, the Hilton Austin Airport was one of the best stays that I have had in a very long while. The staff was always incredibly helpful with everything that you requested. The hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great review! I am glad to hear that you enjoyed your stay and that the staff took good care of you. I will pass along the compliments. Sorry about the confusion with the parking attendant. We have done a little extra training to clear that up. We look forward to seeing you again. Sincerely, Jason More 

Jefferson, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2013

I attended a teaching conference at the hotel this weekend, and found it to be a nice place with outstanding service. I initially pulled into the main entrance and asked the valet, a young guy, where I needed to park to check in. He was very helpful in pointing me to the self-park lot and the West Entrance, and was... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great comments. I am happy to hear that we took such good care of you during your stay. I will share your comments with the staff for a job well done especially Norma. I have always believed that a happy team makes for happy guests! I do appreciate your comments about the rooms, tv and... More 

New Haven, Connecticut
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 1, 2013

Take this review with a grain of salt, as I only stayed a few hours before an early morning flight. But I was looking for convenience and I got it. Dropped the rental car off around 9:30pm at the airport, headed to the terminal, called the hotel and 5 minutes later, the shuttle arrived. Room was fine, and I checked... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the review. You are absolutely right about the convenience to the airport. We have many guests that stay with us for that exact reason. You really can’t beat it for that early morning flight. I hope that next time you’re with us you have the time to take advantage of some of our many amenities. We... More 

Albany, New York
Top Contributor
103 reviews 103 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 31, 2013

We stayed here because of its location close to COTA. Rooms were nice but the lighting could have been better. The lights were so dim, it was hard to read in bed. TV remote was not friendly. Parking entrance took some skill to master. Bar was good, friendly bartenders.

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for your comments. We are happy to hear you enjoyed your stay. We are the closest hotel to COTA so we make a great option for any event at the track. We hope to see you for the next COTA event! Best Regards, Jason. More 

Fairfax, Virginia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 28, 2013

I stayed here the night before flying out of Austin/Bergstrom Airport -- a habit I formed years ago in other cities while traveling a lot. I find it much less stressful than having to travel from some distant hotel to make a flight on time. No worries about bad weather, heavy traffic, or delayed transportation. So what I look for... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great review! We are glad you enjoyed your stay and we look forward to seeing you again soon. Sincerely, Jason More 

San Antonio
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 24, 2013

Horrible. At 6:30 in the morning, in the pouring rain, the parking attendant would not let us leave the parking lot. Our name was not listed as guests so we had to get out of the car and dig the bill out of the suitcase. Self parking was not listed on our bill so she had to call the front... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for your comments. I apologize for the frustrating situation with your parking. The issue has been addressed with our staff to avoid this type of situation in the future. We appreciate you as a guest and hope that you will consider us in the future. Sincerely, Jason More 

Greenwich, Connecticut
Top Contributor
63 reviews 63 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 19, 2013

The doorman and front desk staff were very nice and helpful. I have no complaints at all about the initial greeting. Usually this would give the hotel an inside track to 4 stars. But for once I decided to get room service. I had not ordered room service at a hotel for a long time. This visit reminded me why.... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for the review. I am happy to hear that you were well taken care of by our front desk staff and valet. I do apologize for the service you received for in room dining. I have addressed your comments with the staff to avoid further issues. You are a valued guest and we hope to see... More 

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