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All 182 Austin hotels

Hilton Austin Airport

3.5 of 5 Hotel   |   9515 Hotel Drive, Austin, TX 78719
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Ranked #52 of 182 hotels in Austin
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed April 11, 2012
Juneever Highlands Ranch, Colorado
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Austin Airport
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Highlands Ranch, Colorado
Top Contributor
53 reviews 53 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 11, 2012 via mobile

I booked this location for a work training because of the location near the airport. Although I personally didn't book the meeting room, my colleague did she had several issues. The proposal for the meeting room came back with a title of "Wedding Party" and this was not a wedding, it also had a different price than discussed. We also... More

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Jason R, Manager at Hilton Austin Airport, responded to this review

Thank you for your feedback. We regret we were not able to provide you with the dining experience you expected for your meeting and room service order. We are constantly innovating our menu offerings and your comments will help us improve in this area. We also apologize for the issues booking the meeting. Please let us know if you have... More

Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 4, 2012 via mobile

You can't beat this hotel for its convenience to the airport, but it's not the best in the Hilton family of hotels. Although clean, the rooms are dated. The staff is nice but the front desk could be a little more helpful and professional. Upon check out another guest and I were waiting for someone to come to the front... More

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Jason R, Manager at Hilton Austin Airport, responded to this review

Thank you for your review. We are just 2 minutes from the terminal and with our complimentary shuttles that makes for a quick and easy trip to catch your flight. We have recently completed renovations to our restaurant, bar and lobby. We are also renovating carpet in the guest floor hallways this year and look forward to a refresh of... More

Orlando, Florida
Top Contributor
63 reviews 63 reviews
58 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 27, 2012

From the outside it appears that this property may be a bit dated, but after walking in that changes. The common areas in the lobby are beautiful and spacious. The restaurant actually serves decent food for a airport property, and the shared open WIFI computer workspace is great. The rooms themselves have very comfortable beds with upgraded linens and pillows.... More

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Jason R, Manager at Hilton Austin Airport, responded to this review

Thank you for the great comments! We are glad that you enjoyed your stay. We have recently revised our restaurant menus to focus on local and sustainable ingredients and it is great to be getting such good feedback from our guests. We all have a lot of pride in guest service and it's great to see the staff taking personal... More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 23, 2012

My husband and I are here from Houston, Tx for business. When we arrived inside, we noticed that the hotel has an old scent to it. At Check in, we were not told where our room was located or where the elevators were. We made it to our floor and noticed that the carpet and walls are dirty--In the room... More

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Jason R, Manager at Hilton Austin Airport, responded to this review

I am very sorry that we did not live up to our standards during your stay. I can assure you that these situations are not common at our hotel and your experience will be addressed with the staff so that we do not make the same mistakes again. I do hope that you would give us another chance so that... More

Senior Contributor
21 reviews 21 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2012

Had a king room on the second floor. Very spacious and clean. The staff is very friendly. Breakfast and dinner in the restaurant is very good. The gym has a couple of elliptical machines and treadmills (all have small tvs), and weights. I noticed that the hotel is eco-friendly with low lighting, cards when needing to replace linen, showerheads, etc.... More

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Jason R, Manager at Hilton Austin Airport, responded to this review

We are glad you enjoyed your stay. Thank you for noticing our efforts in sustainability. We are proud to be a Green Seal certified hotel. Our sustainability practices range from using compact fluorescent bulbs, to a farm to table concept in our restaurant. I’m sorry to hear about the leaky bath faucet. If there is ever anything wrong with your... More

Toronto, Canada
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2012

Stayed quite recently. Was upgraded to a suite, which was great, but the suite faced the interior of the hotel, so pretty much had to keep drapes closed. Lighting in the 'living room' area was weak, could never really make the room decently bright. Bed extremely comfortable, great amenities, and very quiet. Breakfast in the morning was very good, with... More

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review

We are pleased you enjoyed your stay with us. As a Green Seal Certified hotel we use lightbulbs that meet strict energy efficiency standards which is why the lighting in our guest rooms may seem a bit dim at times. This is just one aspect of our sustainability program to reduce our environmental footprint! Thanks again for your comments and... More

Houston, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2012

This hotel design is circular, Rotunda style architecture. My room was in the interior which, presented a different experience because your window faces the expanded lobby Inner circle with a view of the lounge. Depending on how your curtains are drawn, there is also a view of you. If exercising is important to you, you will certainly get some because... More

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review

Yes, our hotel's shape certainly is unique. Previously utilized by the United States Air Force the building served as the strategic air command center during the Vietnam War, Persian Gulf War and Desert Storm. The distinctive architecture has permitted the hotel to be termed the 'donut' due to the completely round shape of the facility with it being open to... More

Pearland, Texas
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 4, 2012

For the price of these rooms, you would think that the hotel would not charge you for parking AT ALL! Plenty of parking space next to the hotel, $11 per night is rediculous; especially of outdoor parking. The hotel is nicley laid out and the atrium is beautiful. Get a room that overlooks the outside rather than the atrium if... More

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review

Thank you for so many positive comments and I am pleased you enjoyed your stay. I understand not all hotels in Austin charge for parking however since we are located on airport property our situation is a bit different. We try to keep our rates competitive understanding our guests will have this additional cost. It was surprising to hear you... More

san angelo
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2012

I tried this hotel because our favorite hotel in Austin was overbooked. It is NOT family friendly at all. I called 3 times to make sure they knew we needed accomodations for our 2 little sons as well as for us in the room. We called early in the day to confirm for the 4th time but did not arrive... More

Was this review helpful? Yes 1
AUSAHHF, General Manager at Hilton Austin Airport, responded to this review

I would love the opportunity to personally discuss these issues with you. Please feel free to call the hotel directly at 512.385.6767 and ask to speak with me. I look forward to your call. More

Houston, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2012

Very good property. Enjoyed the stay and worth the money. Public areas are very nice, bar was a good place to hang out. My only complaint...$11 a night to park in a 3/4 empty parking lot when your hotel is nowhere near downtown is just plain wrong. This alone might make me consider not returning...everything else was fine.

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for your comments. We are glad you enjoyed your stay. We have made many improvements to our lounge area and it's good to see guests enjoying the space. I am sorry to hear that you were displeased with the parking arrangement. Because we are located on airport property, we do offer self parking at $11 and... More

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Additional Information about Hilton Austin Airport

Also Known As:
Hilton Austin Airport Hotel Austin
Hilton Austin Airport Hotel
Hilton Hotel Austin
Hilton Austin
Austin Hilton
Address: 9515 Hotel Drive, Austin, TX 78719
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Austin
#45 Business Hotel in Austin
#55 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the $1 Airport Flyer service. Settle in a spacious hotel room with modern amenities and complimentary wireless and wired high-speed internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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