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Hilton Austin Airport

#66 of 191 Hotels in Austin
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9515 Hotel Drive, Austin, TX 78719
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Hilton Austin Airport
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Hilton Austin Airport
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Austin Airport
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Kingsland, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

Smooth in every way. Staff was very accommodating. Had to get up at 4 am to catch a flight and the check out was quick, shuttle readily available and free coffee in the crew lounge since nothing was open yet. Great way to start a vacation!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great comments. Our shuttle makes getting to that early morning flight so much easier. I am glad that we were able to help start your vacation off right. Happy Travels, Jason More 

Austin, United States
1 review
5 of 5 stars Reviewed February 4, 2014

We needed a place for a fly-in, quick turn around meeting Several board members flew into Austin after 10 pm, met at 6:30 am and flew out by noon the next day. the hotel's location, air port shuttle, and room accommodation met our needs perfectly - the staff bent over backwards to make it a success.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, I am happy to hear that our staff took such good care of you. I will be sure to pass along your compliments. We take pride in making your meeting a success whether it is a large conference or a small business meeting. We look forward to seeing you again soon. Sincerely, Jason More 

St. Catharines, Canada
Top Contributor
197 reviews 197 reviews
54 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed February 3, 2014

We recently flew into Austin at the commencement of a Texas vacation. We picked the Hilton at the airport because of the great weekend value. We were not disappointed. Rooms are bright and airy, well equipped with comfortable beds. Lobby area is huge and the conversion from a hangar is well done. Staff is friendly and aim to please. We... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great review! I am glad that we were able to help start your vacation out right. Our building is unique in that it was formerly the command headquarters for the Bergstrom Air Force base. It is extremely well insulated so no matter what time of day, you rarely ever hear noise from the planes. Also,... More 

Austin, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 29, 2014

Weirdest hotel floorplan ever. It is mostly a huge volume of unused space. I'm admittedly not the biggest fan of the Hilton brand, but I was surprised that in this huge arena-like interior, there was nowhere to purchase a book, newspaper, or travel items. Odd, for an airport hotel. Shuttle driver was great - made a trip between scheduled trips... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for your comments. Our building is unique in its shape and design as it formerly was the headquarters for the Bergstrom Air Force base. After the base was decommissioned in the mid 1990’s the building was renovated into a hotel to serve the new international airport. I appreciate your comments about the gift shop. Currently we... More 

George West, United States
1 review
5 of 5 stars Reviewed January 28, 2014

Great hotel at an airport. Food is good and pretty decent exercise facility. The staff is friendly enough. The best part about the hotel is that it is an old air force building. The offices were converted into hotel rooms. It is a very sturdy building with lots of steel beams. There is a newspaper article on one of the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thanks for the great review! Our building does have an interesting history. I am glad that you enjoyed your stay. We hope to see you again soon. Best Regards, Jason More 

Seguin, United States
1 review
5 of 5 stars Reviewed January 28, 2014

I stayed at this hotel for a business meeting. The room was beautiful and very clean, bed was super comfy and I love the toiletries! The meeting space was nice and the meals were way above average as far as "conference food" goes.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. I will be sure to pass along your compliments to Terrell. It will make his day! We hope to see you again soon. Sincerely, Jason More 

Royse City, TX, United States
1 review
5 of 5 stars Reviewed January 27, 2014

Check-in and check-out was fast, all staff were very friendly and helpful, rooms were great size and very clean, food was delicious for each meal and also for the mixers, and Terrell in the cafe made us go there each night because he was such a treasure.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. I will be sure to pass along your compliments to Terrell. It will make his day! We hope to see you again soon. Sincerely, Jason More 

Tupelo, United States
1 review
5 of 5 stars Reviewed January 27, 2014

Staff was very professional, kind, and helpful. The hotel was clean. The meeting facilities were orderly. The catering service during group meals was very good. The room service staff were very timely and polite. The people at check in were very friendly. Everyone went out of their way to make me feel welcomed and comfortable. If I had to come... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, Thank you for sharing your great experience. I will be sure to pass along your compliments to the entire staff. I am sorry about the wait in the restaurant. I will look into the restaurant issue as service is normally very prompt. Best Regards, Jason. More 

Round Rock, Texas
2 reviews
1 of 5 stars Reviewed January 26, 2014 via mobile

Book us in a cheap room when we requested a suite. I ordered room service and watched folks below eating who just arrived while our food arrived two hours later and cold, I asked the guy at the front desk who was angry and slammed the phone on someone on the line. I walk to the food clerk who mentioned... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. Sincerely, Jason More 

texas
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 25, 2014

The Hilton Austin Airport is a good location for an overnight stay to be close to the airport and a wonderful conference location. However, I would not recommend the HAA as a romantic getaway or for a location near the “action” in Austin. The rooms are average, but clean and comfortable. The bar is very nice and the bar menu... More 

Was this review helpful? Yes
Jason R, Manager at Hilton Austin Airport, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. I will be happy to pass along your compliments to the staff. Thank you for the review and we hope to see you again soon. Sincerely, Jason More 

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