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Hilton Austin Airport

3.5 of 5
9515 Hotel Drive, Austin, TX 78719
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Hilton Austin Airport
Ranked #52 of 179 hotels in Austin
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225 reviews from our community

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Traveler rating
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    95
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    17
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Date Rating
Lubbock, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2010

After reading a few of the latest reviews I was a bit nervous. But once settled in I found this place to be a great place to stay. A little out of the way of the major attractions in Austin, but I got this room on priceline for a third of what they were wanting regularly. Rooms were clean, bed... More

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review
June 28, 2010

We appreciate your favorable comments regarding our clean rooms, friendly guest service, great pool, no noise and your overall positive experience. Cleanliness and friendliness are the key ingredients to the success of our hotel and we thank you for noticing. We're glad you enjoyed your stay. More

Miami, Florida
Top Contributor
62 reviews 62 reviews
52 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed June 3, 2010

They really don't care. I called Hilton to complain! This is the POOREST service I have ever encountered! If you are on business STAY SOMEPLACE ELSE! THEY ARE HORRID!

Was this review helpful? Yes 1
AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review
June 9, 2010

On behalf of the entire staff at the Hilton Austin Airport, I sincerely apologize for the concerns you have about your experience at our hotel. We were unaware of your complaint and would like to hear more so please contact us directly at 512.385.6767 as we take pride in being rated in the top 25% of Hilton Hotels for customer... More

Washington State
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed June 2, 2010

The exterior grounds, pool, and common areas were beautiful and clean. The guest rooms are a bit small, but practical. The shower/tub in Room 247 could use a heavy scrubbing. We will stay again if flying out early. The valet parking guys were very friendly and helpful.. They provided the best service out of all the hotel employees.

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review
June 11, 2010

Thank you for your favorable comments regarding the cleanliness of our hotel. I hope you were able to enjoy our beautifully landscaped courtyard and pool area that you were so complimentary about during your stay. I have met with our Executive Housekeeper and Chief Engineer and we reviewed the room as it has been corrected. We look forward to seeing... More

Houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2010

I checked into my room on Saturday, received two side by side rooms. The desk clerk asked if I would like the key to my second room, I declined and left a list of names at the front desk for my potential guest and instructions to issue a key to either room as I would be out for the night.... More

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AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review
June 11, 2010

We appreciate your feedback in reference to your recent stay at the Hilton Austin Airport. We are aware of your situation and I apologize for any mis-understanding. The room that was reserved for a guest by priceline did not show up on the designated arrival date, therefore we sold the room the following night which is a standard practice for... More

Bushland, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 12, 2010

This hotel used to be extremely nice with wonderful service! I was a little disappointed this trip. The hotel itself is beautiful. However, the service is lacking. I ordered room service one night & was quoted a 20 minute wait. After 45 minutes & it not arriving, I called the restaurant to check on it & no one would answer... More

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See 4 more reviews by TXTravelJunky for Austin
AUSAHHF, Director of Sales at Hilton Austin Airport, responded to this review
June 11, 2010

Thank you for your comments regarding your stay at the Hilton Austin Airport. I apologize for your overall room service experience and have visited with our team in reference to your feedback. I am happy to hear you had a positive experience with your catered meeting meals and enjoyed our convenient location to the airport. I do want you to... More

Houston, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2010

My young children and I moved to this hotel after an unpleasant night at another location. This was a very nice hotel. The staff was extremely helpful. The common areas were in excellent shape. Other pluses included extremely comfortable beds and pillows and rooms that were immaculately clean. The flat-panel TV was nice though we did not use it much.... More

Was this review helpful? Yes 2
See 2 more reviews by fifth5string for Austin
Dallas, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 8, 2010

My first impression of this hotel was that it looked like a huge pink birthday cake! The hotel is nice and staff was friendly. The lobby and atrium are very nice and wide open. The rooms are also nice. I did enjoy my stay. However, I was there on business and not the one paying for the hotel. If I... More

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Houston, Texas
Top Contributor
223 reviews 223 reviews
146 hotel reviews
Reviews in 87 cities Reviews in 87 cities
281 helpful votes 281 helpful votes
4 of 5 stars Reviewed January 24, 2010

This is a very nice Hilton located next to the Austin Airport property. I usually stay on near downtown or on the north side, but with freezing roads possible I decided to stay on the outskirts of town so I would not have transportation problems in the morning. Glad I did, this is a great hotel. The rooms and bathrooms... More

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See 23 more reviews by pcsanity for Austin
Houston
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed November 16, 2009

This Hilton is not the only culprit in this obnoxious action, but the most recent for me. Hotel and staff were nice but I left this property angry and confirmed that I will not return. $11 for self serve parking for a suburban area (plenty of open space) ; $3 minimum for use of business center computer; 17% forced tip... More

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san diego
1 review
4 of 5 stars Reviewed November 15, 2009

Great location and service, highly recommend it, Feature and facilities was great. getting into town was a hard but ok via surface roads

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Hilton Austin Airport
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Super 8 Austin Airport, South
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4.5 of 5 stars 333 Reviews
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Additional Information about Hilton Austin Airport

Also Known As:
Hilton Austin Airport Hotel Austin
Hilton Austin Airport Hotel
Hilton Hotel Austin
Hilton Austin
Austin Hilton
Address: 9515 Hotel Drive, Austin, TX 78719
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotels in Austin
#46 Family Hotels in Austin
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the $1 Airport Flyer service. Settle in a spacious hotel room with modern amenities and complimentary wireless and wired high-speed internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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