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Hilton Austin Airport

#66 of 191 Hotels in Austin
Certificate of Excellence
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9515 Hotel Drive, Austin, TX 78719
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Hilton Austin Airport
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Hilton Austin Airport
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579 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very Nice hotel. Recently updated. Short shuttle ride to airport - great for early morning flights. Staff was very helpful - front desk, valet, shuttle drivers, wait staff. Bar offered a nice environment from room and food was good.

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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel and the staff was very helpful. Bartender was great and very knowledgeable about the area. Hotel is just minutes from the airport and I believe has a shuttle to and from the airport. Very very nice clean hotel. Would definitely stay there again.

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Steve S, Thank you very much for your feedback and the opportunity of your business we really appreciate it! We are glad to see that you liked the hospitality of our bar staff and overall cleanliness. You are correct the hotel has a shuttle which services the airport. We hope to welcome you again soon! Sincerely, More 

Virginia Beach
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I travel with my job and there are times when you think an airport hotel might not have much to offer. Not so here at the Austin Airport Hilton. Jessica at the Creeks Cafe and Bar is personable, fun and makes you feel right at home. The front desk staff is more than accommodating and the rooms are nice. Hope... More 

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear CatBishop, Thank you very much for your wonderful review and the opportunity to have your business! We are very glad that you enjoyed the hospitality of our staff, in particular from Jessica and the Front Desk. We are very lucky to have such great associates. Housekeeping will make sure that the rooms are nice and clean at all times.... More 

Lewisville
Top Contributor
66 reviews 66 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at the hotel this month. Very nice property and great breakfast. When I did not get a room receipt emailed to me I called them. I was told I didn't stay there! I gave them the room number I stayed in, but they still have not resolved the issue. Beware. If you stay there, make sure you get... More 

Was this review helpful? Yes
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Chester M, Thank you for your feedback. I apologize for the inconvenience in regards to your room receipt. Please contact me at your earliest convenience so I can assist you with resolving this issue. Wim Puttemans Director of Operations 512-634-2171 wim.puttemans2@hilton.com More 

Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

There are no refrigerators or microwaves in the room. Friendly, helpful staff. Quite the eclectic batch of fellow travelers. The motor-cross group from the Circuit of The Americas were there. Hotel is small enough to feel homey, but not to small. Close enough to Austin to enjoy the night life, but not to close.

Review collected in partnership with Hilton Hotels & Resorts

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Diane T, Thank you very much for the great review and the opportunity to have your business! Yes it was quite an interesting mix of travelers between The Porcelain Arts group, Moto GP engineers and Euphoria festivalgoers and Dj's. We cater to everybody and that makes it fun. Correct, the refrigerators and microwaves are not in the room but... More 

League City, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel is very clean. The staff are not only "Texas Friendly" but also very helpful. Everyone there went out of their way to make our convention stay wonderful. The waitstaff was so friendly and nice, the food was very good, service was very good, and they were very accommodating.

Review collected in partnership with Hilton Hotels & Resorts

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Doris S, Thank you very much for your great review and the opportunity of your business! We really appreciate your wonderful comments about the hotel's cleanliness and the hospitality of our banquet staff and I will make sure to share it with everybody. Sincerely, More 

KILLEEN
2 reviews
5 of 5 stars Reviewed 1 week ago

We stated as a family on Easter weekend; I booked adjoining rooms so we could have an Easter egg hunt for the kids before they flew out in the morning. Reception staff, restaurant, bar, room service, were all excellent. The price was amazing considering how beautiful the rooms were. Will definitely stay again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Richard K., Thank you very much for your wonderful review and the opportunity to have your business! We are glad that you and your family were able to experience our fine hospitality first hand from the different departments and that the Easter egg hunt went flawless. We definitely offer an amazing value compared to the downtown hotels. We hope... More 

Rockport, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel were eager to serve and please us at our convention. I attended a convention a few years ago when I wasn't impressed with the food, but this time, the food was excellent. We were very pleased and impressed with the service and quality of food.

Review collected in partnership with Hilton Hotels & Resorts

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Anna H., Thank you very much for your wonderful review and the opportunity to have your business! We were excited to cater to your group and we are glad to see that everything went flawless. I will make sure to share your great comments about the food quality to our culinary team. Sincerely, More 

Austin, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel location is amazing. Right near the airport makes easy night stays before dearly flights. The rooms are decent but seem old. They for sure are not updated & "nice new rooms". Also remember the wifi was not amazing which could be bad for business travelers

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Ryan F., Thank you for your feedback and we appreciate the opportunity to have your business! We are glad to see that you enjoyed the location of the property. We will take your comments under consideration as we continually work to improve our guest experience. Sincerely, More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel is clean, however rooms are a little out dated. Beds were comfortable. WiFi was horrible. Probably would pick another hotel in the future.it is a good hotel to stay at if your having to catch an early morning flight.

Was this review helpful? Yes
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear McLaurin L, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We are making sure that all the Wifi access points are working properly. I am glad that you enjoyed the proximity to the airport. We hope you will... More 

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