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Hilton Austin Airport

#67 of 191 Hotels in Austin
Certificate of Excellence
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9515 Hotel Drive, Austin, TX 78719
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Hilton Austin Airport
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Hilton Austin Airport
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561 reviews from our community

Traveler rating
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    96
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plano, Texas
Top Contributor
60 reviews 60 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for just a night. The room was large and clean, but pretty spartan. Don't expect a luxury Hilton because this is not it. You do get free shuttle service to and from the airport and the staff was fine. For a night at the airport it was fine.

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I wanted to comment on three very good employees. First in the banquet staff believe their names were Ashley & Mayra...These too were great. I go to many conferences across the nation and see lots of banquet staff. But these two were outstanding. Always on top of everything. Then the next person was a bartender. Her name is Bernadet. All... More 

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Richardson, Texas
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is closely proximate to the Austin airport terminal , actually literally on the airport grounds. The circular structure is easy to identify and the facilities are well maintained and relatively contemporary. The rooms are a bit on the small side, especially the bathroom and closet area. I found the staff friendly and the overall service adequate. This hotel... More 

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the location and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future. More 

Chicago, IL
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Check in staff seemed to be new or bothered to be checking me in. Had no idea as to my HHilton number. And if you are a Silver status, they have no idea of what that means. Workout room is like a closet--no towels, no water, but hotter and smaller. Windows are like slivers and curly cue bulbs make the... More 

Review collected in partnership with Hilton Hotels & Resorts

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Dr Chris Stout, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing check-in experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. As well, I appreciate your honest comments about the fitness center.... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I arrived with my husband and the staff assumed we were not a couple. They changed our reservation from king to double. Our room was not clean. The restroom had stains and evidence of previous guests. The floor was dirty and the carpet was very worn. In addition, the walls had human stains and the beds had someone's else hair.Although... More 

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WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

I've stayed at a number of Hiltons around the country and this is below average for the brand. On the good side, it's clean, rooms are spacious and the staff is helpful and friendly. On the bad, generally unattractive space, location is weak (it's at the airport so what can you expect), lights in the room are dim (energy saving),... More 

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Fort Worth, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is on airport property and provides the most convenient 24 hour shuttle to and from airport -with secure parking during a trip. The shuttle runs every 20 minutes. On arrival, simply call for pick up-which is prompt and easy. The hotel atmosphere is nice and the décor is good. The beds, as is most Hilton hotels, are great.

Review collected in partnership with Hilton Hotels & Resorts

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

One of the best Airport Hotels we have stayed in. comfortable spacious rooms, very quiet, good restaurant and bar area. Staff very polite and helpful. Self park on site only minutes from airport, free shuttle if required.

Review collected in partnership with Hilton Hotels & Resorts

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Vermont
Top Contributor
101 reviews 101 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Location is fantastic but the front desk staff were not particularly friendly upon check in. I called for a cab and was left on hold for 5 minutes so I eventually came down from room and asked the valet to help. He was extremely nice and helpful but beware if you need a cab it can take 30 minutes to... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here the night before catching an early-morning flight. Beautiful building, with restaurant, bar, and Starbucks on site as well as an airport-departure board. Room was pretty typical; bathroom lighting could have been brighter. Surprisingly quiet for its proximity to the airport. Can't be beat for convenience, with airport shuttles every 20 minutes, 24 hours a day. Friendly staff!

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