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Crestwood Suites Austin

2.0 of 5
Hotel website
12989 Research Blvd, Austin, TX 78750
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Best prices for: 1 room 1 guest
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Crestwood Suites Austin
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90 Reviews from our TripAdvisor Community

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Traveler rating
    15
    11
    11
    19
    34
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25
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • All months
    (90)
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    (37)
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    (18)
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    (25)
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Vancouver, Washington, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Worst place I have EVER stayed. NO service, NO respect, but there were plenty of bugs, DONT STAY here. I asked for a clean towel and was told they do not offer towels. Good thing I didn't need toilet paper because I am sure they would not have given me any. They told me they are really targeting the local... More 

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Olive Branch, Mississippi
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Cleaning up is not what is done here. Was supposed to clean the room on weekly stays but didn't. Smell more like they sprayed cleaner to make it look like they cleaned. Changed there name, doesn't matter, still going to be the se hole as it was. Bugs. Yep. And lots of them. Fleas, roaches and those little flying gnats... More 

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Big Rapids, Michigan
1 review
1 of 5 stars Reviewed June 11, 2015

Worst place I have ever stayed. Filthy, smelly, nothing worked including the TVs, the towel bars fell off the walls, my cousin's room had roaches, I believe ours had bed bugs and I have the bites to prove it! We nicknamed the place Zombieland and that was a compliment. The only good thing I can say about Crestwood was the... More 

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Mesa, Arizona
1 review
1 of 5 stars Reviewed June 11, 2015

The first room had a powerful noise that was ear-shattering, moved to another room. Only working elevator on opposite side of building, odor of marijuana wafted throughout hall, stairwells dirty, carpet stained, smelled. Door wouldn't close completely but could be locked. 2 windows wouldn't open, the third one wouldn't close. Televisions didn't work. 1/2 roll of toilet paper. Floor not... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2015 via mobile

Hotel is nasty roaches everywhere they don't clean the room properly they don't put fresh towels in your room being that they don't have any. They don't have toilet paper on the daily you have to argue with the hotel stay about that just to get a single roll!!! They don't have the proper dishes such as cups, plates eating... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015

Checked in and non smoking room smells like smoke and was full of bugs. Had to check out and ended up staying at Holiday Inn Express. They said we need to call Hotel.com for refund since was booked through them. Called Hotel.com for refund and they called the hotel to verify we left early. The person who answered the phone... More 

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Olympia, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 12, 2015

I called a week in advance to make sure our reservation was in order and specifically ask for the 2 bedroom suite and that it be set up for 3 people. When we arrived we were given a 2 bed suite, we immediately went downstairs to have it changed. The desk clerk went to make sure the room was ready,... More 

Was this review helpful? Yes 1
Chennai (Madras), India
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed April 27, 2015

no welcoming staffs..never cared to respond calls to the reception when we found non-smoking rooms are filled with smoke smells. we had 4 kids and management never bothered. the problem started from booking itself. we booked 4 rooms at first and the 1 more from their hotel website itself. few minutes later we got a message saying 2 rooms are... More 

Was this review helpful? Yes 2
Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 27, 2015

Our group stayed in 5 rooms. When we entered the room, all rooms were dirty and unclean. Trashbin was not cleared and was smelling. All our rooms we booked were Non smoking, but all rooms had cigarette smell and in one room we noticed cigarette ashes. Our kids faced lot of difficulties because of these. We were not provided with... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

The staff is friendly. The grounds are well kept. If you need anything thaey are prompt and professional. I have been here since February. Glad my family and I chose to stay here. I had a small issue with my TV and Eric promptly handle it. I have 0 complaints. They are polite to my 5 year old. They truly... More 

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