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All 187 Austin hotels

Crestwood Suites Austin

2.0 of 5 Hotel   |   12989 Research Blvd, Austin, TX 78750 (Northwest Austin)
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Crestwood Suites Austin
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Ranked #138 of 187 Hotels in Austin
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69 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Uniontown, Ohio
Top Contributor
54 reviews 54 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 4, 2014

The pricing for 4 nights was of great value, but the room, amenities and facility are just OK. Some might even call it poor. No maid service, as this is an extended stay hotel. Personnel were very nice and helpful.

Was this review helpful? Yes
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let start by saying thank you for stay with us here at Crestwood Suites of Austin. We apologize for not being able to meet your standards. We would appreciacte any suggustions that you may have that would help us in any way. Thank you, Daniel Lopez More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2014 via mobile

The staff was very friendly and prompt. They do need to have the cleaning crew clean all around the toilet & put some sanitizer in it. Also can't cook with 1 skillet, 1spoon,1fork oh! But did have 2 knives. Had to fix the hanging drapes, don't like peep holes. Otherwise beds were comfortable and would come back if these things... More 

Was this review helpful? Yes 2
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let me start by saying thank you so much for staying with us at the Crestwood Suites Austin. We are sincerely sorry and apologize that your room did not meet and exceed your standards. Since the review we have go through a management and staff change due to issues like this and others. We would like the opportunity to... More 

Sugar Land, Texas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 18, 2014

Currently I am staying at Crestwood Suites Austin and I was browsing through Trip advisor when i saw some horrible reviews.... Well I really don't know the old Management or anything but this place is AMAZING it is completely remodeled they have the full kitchens in all of the rooms and everyone here seems to be Very friendly and helpful.... More 

Was this review helpful? Yes 1
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let me start by saying thank you so much for taking the time out and writing us a review. We are happy that we could meet your standards. Please keep us in mind when you come back into Austin. Thank you, Daniel Lopez More 

Las Vegas, Nevada
1 review
2 of 5 stars Reviewed December 7, 2013

the staff is rude, cant get the floor vaccumed when asked for a vaccum, the rooms were pretty crappy, the lady that works at night is about the only nicest person there, she greets you with a smile, and she seems like she is a pretty laid back person.

Was this review helpful? Yes
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let me start by apologizing for the bad experience. We have changed all staff members to ensure we did not continue that trend. Also we apologize for getting replying to your review so late. We would like you know that with the change over we also did a total renovation to all rooms. What ever we can do to... More 

Plano, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2013

Room One (Second Floor): Bed Bugs found on loveseat. Loveseat was removed from room. Our friend was moved to a new room on floor one where we again found bed bugs on one of the two beds and eggs on the headboard. Room Two (Also on the second floor): Bed bugs were found on the headboard – it looks like... More 

Was this review helpful? Yes 1
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let me start by apologizing for the bad experience. We have changed all staff members to ensure we did not continue that trend. Also we apologize for replying to your review so late. We would like you to know that with the staff change we also did a total renovation to all of the hotel. What ever we can... More 

Allen, Texas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2013

I was there over the F1 Weekend to go to the races... my first room was dirty but i wasn't to worried until i sat on the love seat and bed bugs come flying out of it all over me. i promptly got up and went to the front desk where they moved me to a new room. I checked... More 

Was this review helpful? Yes
Daniel L, General Manager at Crestwood Suites Austin, responded to this review

First let me start by apologizing for the bad experience. We have changed all staff members to ensure we did not continue that trend. Also we apologize for getting replying to your review so late. We would like you know that with the change over we also did a total renovation to all rooms. What ever we can do to... More 

SHREVEPORT
1 review
5 of 5 stars Reviewed November 13, 2013

This is the first time I stayed in an extended stay hotel. I had previously heard sketchy stories about them, so truthfully I was a little nervous. BUT, after the extremely warm welcomes, hot cup of coffee and a great night sleep (in a spotless room I might add) Crestwood Suites has completely changed my opinion! also its funny you... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed October 26, 2013 via mobile

I have never had a bad experience at Crestwood Suites. Since my last stay the hotel has gotten new TVs and beds. I stayed in the same room as my last vista and noticed it had new carpet and a fancy paint job. This place is really putting forth an effort.

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Atlanta
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 23, 2013

First I wanted to take a minute and tell you that there are some positive vibes going on at this hotel. The last time I stayed it served a purpose for work and this time was nothing short of a surprise. I must admit I did second guess my decision and was very happy to see the place cleaned up.... More 

Was this review helpful? Yes 1
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Additional Information about Crestwood Suites Austin

Address: 12989 Research Blvd, Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites Austin 2*
Number of rooms: 150
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Also Known As:
Crestwood Suites Austin Hotel Austin
Crestwood Hotel Austin

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