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Crestwood Suites Austin

2.0 of 5
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12989 Research Blvd, Austin, TX 78750
Crestwood Suites Austin
Best prices for: 1 room 1 guest
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Ranked #138 of 191 Hotels in Austin
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86 Reviews from our TripAdvisor Community

Traveler rating
    15
    11
    11
    18
    31
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14
15
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23
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (86)
  • Mar-May only
    (37)
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    (14)
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    (25)
  • Dec-Feb only
    (10)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Hotel is nasty roaches everywhere they don't clean the room properly they don't put fresh towels in your room being that they don't have any. They don't have toilet paper on the daily you have to argue with the hotel stay about that just to get a single roll!!! They don't have the proper dishes such as cups, plates eating... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

Checked in and non smoking room smells like smoke and was full of bugs. Had to check out and ended up staying at Holiday Inn Express. They said we need to call Hotel.com for refund since was booked through them. Called Hotel.com for refund and they called the hotel to verify we left early. The person who answered the phone... More 

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Olympia, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I called a week in advance to make sure our reservation was in order and specifically ask for the 2 bedroom suite and that it be set up for 3 people. When we arrived we were given a 2 bed suite, we immediately went downstairs to have it changed. The desk clerk went to make sure the room was ready,... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
35 reviews 35 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 27, 2015

no welcoming staffs..never cared to respond calls to the reception when we found non-smoking rooms are filled with smoke smells. we had 4 kids and management never bothered. the problem started from booking itself. we booked 4 rooms at first and the 1 more from their hotel website itself. few minutes later we got a message saying 2 rooms are... More 

Was this review helpful? Yes 2
Houston, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 27, 2015

Our group stayed in 5 rooms. When we entered the room, all rooms were dirty and unclean. Trashbin was not cleared and was smelling. All our rooms we booked were Non smoking, but all rooms had cigarette smell and in one room we noticed cigarette ashes. Our kids faced lot of difficulties because of these. We were not provided with... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

The staff is friendly. The grounds are well kept. If you need anything thaey are prompt and professional. I have been here since February. Glad my family and I chose to stay here. I had a small issue with my TV and Eric promptly handle it. I have 0 complaints. They are polite to my 5 year old. They truly... More 

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1 review
5 of 5 stars Reviewed March 27, 2015

Everything is great. The staff is very friendly and helpful, especially Maria. Good amenities and great location. The grounds are well kept and they allow pets. Would reccomend this place again and again.

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Austin, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

Room's are nice , clean , spacious , and comfortable. Not sure about all of them but mine came with a kitchenette! I resided on the property for weeks and experienced no issues or concerns. Staff is helpful and friendly , and the hotel includes a gym , large laundry mat , wi-fi etc. I highly recommend this room. The... More 

Was this review helpful? Yes 2
Austin, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2015

We have been staying here while building our new house. Recently new management has been put in place and the facility is rapidly improving as new staff is added and trained. One of the new employees is Maria who works the front desk. She is always pleasant and helpful and will do her best to make sure you are taken... More 

Was this review helpful? Yes 1
Camdenton
Top Contributor
52 reviews 52 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed March 17, 2015

We choose this extended stay so that we could eat our meals in our unit. They stated fully stocked kitchen. There were no pots or pans & only a couple of dishes, no coffee pot, only a toaster. We were disappointed in the cleanliness of the bedding as pillows were dirty & in bad condition, however, the bed itself was... More 

Was this review helpful? Yes 1
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