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Hampton Inn & Suites Austin - Airport

2.5 of 5 7712 E Riverside Dr, Austin, TX 78744
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Hampton Inn & Suites Austin - Airport
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Hampton Inn & Suites Austin - Airport
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166 reviews from our community

Traveler rating
    76
    54
    16
    17
    3
See reviews for
37
32
12
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (166)
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Houston, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hampton Inn Austin airport is nice place to stay. Staff arranged for me to use Hospitality room for two hours. Room was clean. Complimentary breakfast was served in time. Breakfast room and lobby was clean and looked nice. Near by road construction and road access was not that easy. I recommend Austin Hampton inn to visitors. Thanks. Sam Kannappan, Houston... More

Review collected in partnership with Hampton

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Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for taking the time to let us know how your stay was. Come and see us soon we love having you here. More

Williamsburg, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Someone on the staff here CHANGED my room reservation preferences thinking - "they'll like the bigger handicapped room." We do not appreciate people guessing our preferences otherwise, why are they called "personal" preferences? What's to change us from king size bed to 2 queen size bed because someone else thinks, that's more comfortable? Have you ever stayed in a retrofitted... More

Review collected in partnership with Hampton

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Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for giving us a chance to fix this issue, and I will let my staff know about this whole misunderstanding. So that this doesn't happen again, please come back and stay I will make sure that everything is right. More

Branson, Missouri
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I thought the breakfast was awful they have several pastries and they were cold and hard you would have to put them in the micro wave to get they soft and what is going on with this? The Mexican girl that worked there in the breakfast spot was not cleaning off the tables, some of the people who stay there... More

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for the response to your stay, we will work on doing a better job of cleaning the breakfast and tables. I will also talk with my breakfast girl on being more alert to my guest and the cleanliness of everything. Please come back and see us we love having you here. More

Baltimore, Maryland
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I have stayed at this property several times with a friend. There are cleanliness issues every time we stay, including hair in the restroom, dirty carpet, and a variety of bugs. I've also noticed additional problems that seem to go unfixed over time, such as the pool being dirty each time we've stayed and our television always seems to have... More

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Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Let me start by apologizing for this lack of costumer service, and the lack of clean rooms. I will make sure to address each department about these issues, and we will learn and grow from this experience. Please come see us again if you do call me Nicholas Villarreal. More

Wyoming, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2014

This Hampton was very nice ..clean room quiet exactly what you need for good rest. Air unit worked well.The location was about 10 miles outside of Austin. If I had to pick one thing I didn't like was the food choices around the hotel ...not much to eat

Review collected in partnership with Hampton

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Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you we love haveing everyone here. Please come back and see use More

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed October 13, 2014

This is a good hotel with a staff that was very efficient and went out of their way to please. The hotel is nicely appointed and up to date for the most part. My only complaints was that the room did not have a refrigerator or microwave and the Wi-Fi was only free for 24 hours of a 48 hour... More

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

We will be getting refrigerator and microwaves in every room as the renovation is coming in December. Also you can use WiFi everyday no matter how long your here just need to re log on. Thank you for letting us know how we are doing and for the great feed back. More

chesterfield, United States
1 review
5 of 5 stars Reviewed October 10, 2014

Excellent regarding courteous and professional staff and their guarantee of satisfaction that they stand behind. Near airport if that's the location desired. All the amenities like nice clean pool, exercise room, etc if one desires.

Review collected in partnership with Hampton

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Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you very much for taking the time to let us know I will share with my staff. More

Kempner, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2014

The hotel has good rooms to stay in, but is overpriced. The lobby/dining area initially looks nice as long as you do not look at the water damaged ceiling and peeling paint. The breakfast is OK, and the staff is nice. There is currently road construction in the area that hinders traffic some.

Review collected in partnership with Hampton

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

We are going to get a renovation in December, also I did see the water damage in lobby area and Joe has already taken care of leak and paint. Please come see us again let me know if you do I will make sure you get the best rate possible. More

1 review
5 of 5 stars Reviewed September 30, 2014

We chose this hotel due to the proximity to the airport. The service was outstanding. The staff went out of their way to make sure everyone was very well taken care. Our group was of over 30 guests that came from overseas and out of state for our son´s wedding and everyone with 100% satisfaction.

Review collected in partnership with Hampton

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you very much for taking the time to let us know, we will continue to give great service. More

Royse City, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2014

Filthy Restroom, I expressed my concern with NO results, Just excuses and then was over charged for all the rooms that we rented for the weekend, If work allowed, we would have relocated to another hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Sorry about the recent stay with us I would like to apologize, and let you know that we will continue to work on housekeeping and the cleaning of rooms. If you are ever back in Austin call me I will make sure you get a fresh nice room at a great price. Thank you Nicholas Villarreal (512)389-1616 More

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Additional Information about Hampton Inn & Suites Austin - Airport

Address: 7712 E Riverside Dr, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Austin - Airport 2.5*
Number of rooms: 102
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Also Known As:
Hampton Inn Austin - Airport Hotel Austin
Austin Hampton Inn

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