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Hampton Inn & Suites Austin - Airport

2.5 of 5 7712 E Riverside Dr, Austin, TX 78744
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Hampton Inn & Suites Austin - Airport
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Hampton Inn & Suites Austin - Airport
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179 reviews from our community

Traveler rating
    79
    62
    16
    17
    5
See reviews for
38
36
12
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Austin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

No fruit for breakfast - what the heck. Renovations had dust everywhere including lobby, room, bathroom, fitness room. Toilet flushed by itself. Slow check in with a staff that seemed to want to move us on like cattle

Review collected in partnership with Hampton

Was this review helpful? Yes
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

I am so sorry to hear about your recent experience with us during our room renovations. While we are doing our best to control the impact of these renovations on our guests. There has been an issue with the dust from the renovations. I have reached out to the email you provided on the survey we sent you to see... More 

CANYON LAKE, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We preregistered requiring hanidcap accomodations. The only drawback was no valet service. However, Monica, on front desk duty, stepped forward and helped me get my husband who was in a wheelchair and my bags up to the room. The next morning, Bobby, on front desk duty, saw that we'd ordered shuttle to the airport and knowing my husband was handicapped,... More 

Review collected in partnership with Hampton

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Austin
1 review
1 of 5 stars Reviewed 3 weeks ago

I have had pleasant experiences with Hampton before but NOT with this particular Hampton. The noise was coming from construction AT the hotel. I got no rest and paid a LOT of $$$ for a room that was sorely lacking

Review collected in partnership with Hampton

Was this review helpful? Yes
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

I am so sorry to hear that you were disturbed with noise we have established "quiet" times with the folks that are completing our guest room renovations and I will address this with them. I hope that if your travels bring you back to Austin in 2015 you will consider coming by the hotel and taking a look at our... More 

Dallas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

friendly staff, clean rooms and good breakfast. If you need to be close to the airport or downtown but want to be far enough away to enjoy a quiet time - this is a great hotel. They have a shuttle to and from the airport as well.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you so much for taking the time to share your feedback regarding your recent stay with us. I appreciate all of the feedback we receive we use it in our ongoing efforts to deliver a great guest experience. I am glad that you found the staff friendly and I will share your kind comments with the team. Best Regards,... More 

Okemos, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2015

Rarely, is there chance to recover from a poor first impression. However, the staff at this Hampton Inn did just that for their property. After experiencing a minor issue, the general manager went out of his way to follow up and correct the situation. It was his follow through and attention to detail that left us feeling good about our... More 

Was this review helpful? Yes 3
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you so much for your review and kind comments. We always appreciate guest feedback as we use it in our ongoing training to ensure the best guest experience. Additionally we like to know if we miss the mark so that we have the opportunity to take immediate action to ensure your satisfied with your stay. Thanks Again! We hope... More 

Winchester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

This hotel was outstanding and very convenient to the Austin airport. The staff were all very helpful and a joy to interact with. The breakfast was as good as any Hampton Inn I have stayed at. The shuttle service to the airport was on time and the driver very engaging and informative about Austin area.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you so much for staying with us at the Hampton Inn Austin Airport, and for your review and feedback. We use the feedback that we receive from our guests in our on going training to ensure great guest experiences. We hope to see you again soon. More 

Georgetown, Texas
Top Contributor
237 reviews 237 reviews
90 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed January 1, 2015

My wife and I had a relatively early flight and did not want to fight the Austin traffic. We usually stay at the Hilton Airport when we are going to have dinner, but this time got to the hotel after dinner. The Hilton Chain is always reliable and a very good place to stay. The staff is friendly and the... More 

Was this review helpful? Yes
Jeff C, General Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you so much for your kind comments. I am happy to hear that you found the hotel convenient for your travel in and out of Austin. More 

New York, City, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed December 22, 2014

Staff is committed to help in all areas during my stay, treating me as if I was their sole priority. Rooms were very comfortable and Clean. They took care for their business without issues so I could take care of mine. Would stay again when in town.

Review collected in partnership with Hampton

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for sharing your stay with everyone, and please come see us again soon. We love having you here. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

I tend to always stay at Hilton properties, especially Hampton Inns. I like that Hamptons are relatively the same, no matter where you stay in the country. The beds are same quality usually; the rooms are relatively the same, etc. Feels like home when you have to travel.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for taking the time to share your stay with everyone, and hope to see you soon. More 

Lake Wylie, SC, United States
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 17, 2014

Excellent hotel conveniently located near airport (5 minutes) and also easy access to downtown (15 minutes). As a Hilton Honors member I received a room upgrade to a suite, which was very nice. The desk manager was very polite and called to see if I was satisfied with my room. We were very pleased. This was a combination business/pleasure trip... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Nicholas V, Front Office Manager at Hampton Inn & Suites Austin - Airport, responded to this review

Thank you for taking the time to let everyone know about your stay with us. Hope to see you again soon. More 

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Additional Information about Hampton Inn & Suites Austin - Airport

Address: 7712 E Riverside Dr, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Austin - Airport 2.5*
Number of rooms: 102
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Also Known As:
Hampton Inn Austin - Airport Hotel Austin
Austin Hampton Inn
Hotel Style:
#53 Business Hotel in Austin

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