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Comfort Suites Austin Airport

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7501 E. Ben White Blvd., Austin, TX 78741
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1 room 1 guest
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Comfort Suites Austin Airport
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82 Reviews from our TripAdvisor Community

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Traveler rating
    28
    21
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Suites Austin Airport
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Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

If you are looking for a reasonable priced, nice hotel with amenities in a good location, this is the perfect choice. Right next to airport but very easy access to get to hotel and from leaving hotel all major highways nearby as well as back routes for rush hour times. Of course Austin is a booming town with all sorts... More 

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Sean W, Thank you for taking the time to share your experience with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More 

Jagulon Beta
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

I have stayed at this hotel over the past two years on a regular basis and for extended periods on occasion. The location is very good for accessing down-town and the toll road to north and south I-35 routes. I find the staff very helpful and friendly and the accommodation adequate for my needs which includes free internet access, reasonable... More 

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Mr.VardNoodleblast, On behalf of our entire team I would like to thank you for the kind words.We are committed to a total guest satisfaction and we take pride in our hotel and the services we provide.We are so glad you enjoy your stay everytime you are in Austin.Given the nature of the hotel business,the hours are long and demanding.Day... More 

Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed November 27, 2012

Confort suites are privately owned and not a chain owned by one company. This owner decided to jack up the prices from $100 a nigh to $575 per night as there was a sports event in town to rip off customers. I booked then cancelled 3 weeks in advance on the phone with a young guy who may have been... More 

Was this review helpful? Yes 3
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Mr. James H, Thank you for taking the time to share your concerns regarding your reservations at our hotel for Formula 1. As you know, anytime a guest reserves a room with a credit card, he/she is guaranteeing that reservation. In essence, it’s an agreement between the hotel and the guest. Your reservations for Formula 1 were made through... More 

Largo, Florida
Level Contributor
251 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
1 of 5 stars Reviewed November 19, 2012

Had a horrible stay here this past weekend. To start with, we were ripped off at a non-refundable rate of $500 a night for our room during the US Grand Prix. While we were there, someone walked into the hotel asking the room rate. They were quoted $250/night and immediately left saying, "No way!" Yet we were paying twice that... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear ZZZZDOC1, Allow me to apologize on behalf of our hotel for failing to meet your expectations.It was not our intention to make your stay horrible. We accomodate many people each night and strive to provide the best service possible.Therefore it is dissapointing to learn that you are unhappy. The price ,that you paid during Formula 1 was the average... More 

Nederland, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 24, 2012

As a Choice Privelage member I PRE-PAID for a discounted room 10 days before my check in date. I was traveling here with my husband and 4 month old child. As we checked in, the front desk clerk clairified that my room was pre-paid. An hour later I noticed my account had $160.00 pending in it. This was a terrible... More 

Was this review helpful? Yes 3
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Ashley, First ,I want to thank you for bringing this to my attention,because only through your eyes as a guest we can see what we are doing right and wrong and how we can improve our services we offer our guests. I am very sorry that you were dissatisfied with your recent stay at our hotel.I want you to... More 

Toronto
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 17, 2012

Nice, clean, comfortable room. Good hot, free buffet breakfast. Free parking. Wireless internet could have been faster. Close to the airport. Attentive staff. Would definitely stay here again. No complaints at all.

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Chryssipus, We very much appreciate and value your comments and will share your comments with our team. I am sure your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.... More 

Seattle, Washington
Level Contributor
104 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed August 20, 2012

I spent 2 nights here because not only did I get a very reasonable rate, it met all my requirements: there was free internet, free parking, a very nice free breakfast and an airport shuttle that runs every half hour. Our room was clean, with a standard size bathroom and very adequate air conditioning. This was very much appreciated since... More 

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear 8837 Mom, We are happy to hear ,that Comfort Suites met all your expectations and brand standards during your recent stay. At this hotel we strive to provide exceptional service to all guests and I thank you for recognizing our staff efforts to make your stay enjoyable one.I am sure your feedback will serve as encouragement to all of... More 

Hamilton, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 31, 2012

My husband and I spent the night before an early morning flight. Checked in at 11pm, left at 5:30am. The stay was acceptable, lobby was clean. Room was a good size and bed was comfortable. That is where the positivity will end. In my previous review (which, conveniently, is missing from Hotwire) I mentioned that the while I appreciated the... More 

Was this review helpful? Yes 2
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Wrights2011, I sincerely appreciate your feedback,as it provides us with the information needed to correct problems and improve on the services we offer our guests. I am sorry,that you were dissapointed about the smoking fee and I apologize about that inconvenience.In order to avoid similar problems in the future,I encourage you to let the hotel know about issues and... More 

The Woodlands, TX
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 21, 2012

As its name suggests, this property is less than a mile from a major international airport. Do you hear airplanes taking off and flying overhead? Not at all. The hotel is located at the edge of a major highway in Austin, which is undergoing expansion with large earthmoving equipment working each day. Hear the road and/or construction noise? Not at... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Meatlover, Thank you for taking the time to share your experience during your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to make improvements to ensure we offer an... More 

Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 12, 2012

Nice large reception area. Huge breakfast room with hot/cold breakfast and good coffee.Warm welcome by helpful, accommodating staff. Clean rooms. Hot water. Not noisy. Clean nice towels. Luggage carts available. We've stayed here several times and have left each time feeling good about our stay. Variety of restaurants within a few miles offer myriad fares -- even on holidays. I... More 

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear EightStars, Thank you for choosing Comfort Suites Austin Airport for your recent stay in Austin and taking the time to share your experience. We very much appreciate and value your comments and will share your comments with our team. I am sure your feedback will serve as encouragement to all of our staff as we strive to continuously improve... More 

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