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Comfort Suites Austin Airport

2.5 of 5 7501 E. Ben White Blvd., Austin, TX 78741
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Comfort Suites Austin Airport
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Comfort Suites Austin Airport
Comfort Suites Austin Airport
Comfort Suites Austin Airport
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69 reviews from our community

Traveler rating
    24
    15
    14
    8
    8
See reviews for
19
12
7
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saskatchewan, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed December 10, 2014

We stayed one night in this hotel. The decor was modern and the room clean. It was on the 3rd floor, by the elevator. The king bed was hard, but we had a choice of soft and firm pillows on the bed. The problem was the road noise. It was like we had the window open, need better windows!! Breakfast... More 

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Cheshire, Connecticut
1 review
2 of 5 stars Reviewed November 9, 2014

We stayed here last night with our daughter, who used the pull-out sofa bed. We thought the bed was broken, because when we pulled it out to make it up, the head end was a good 6 inches higher than the foot end. We called the front desk for help, and also to request an additional blanket (the one they... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear bonniestu33, I would like to thank you for taking the time to share your experience during your recent stay. I do apologize about the inconvenience of the sofa bed in your room.I already discussed this matter with the maintenance guy Jesse ,who assisted you with the pullout sofa bed.He assured me,that he did everything possible to adjust the sofa... More 

Rusk, Texas, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 5, 2014

we were traveling from baseball tournament in belton to san marcos to school clothes shop and could not find a room any closer to san marcos than south Austin. I went to my default chain expecting clean, comfortable rooms and a good nights sleep. we got none of the above. it was horrible, there were frozen busted beers in the... More 

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csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Vicki D, Thank you for taking your time to write a review on Tripadvisor abour your recent stay. On behalf of our entire team I would like to apologize for failing to meet your expectations. Please accept my apology about the beer bottles found in your freezer.I want you to know that that is not the typical service we... More 

Owatonna, MN
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 23, 2014

We elected to stay at the Comfort Suites using Choice privilege points. We planned a short vacation to the Hill Country of Texas. The hotel was not up to the expectations we have for a Comfort Suites property. Although the layout was the same as other properties it was clearly in need of an update. Everything was worn or damaged... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear LuvTotRavel 0899, I would like to thank you for taking the time to tell us about your stay.We accomodate many people each evening and we strive to make their stay a satisfying one.Therefore,it is dissapointing to learn that you are unhappy. I want you to know that the comments from our guests are taken seriously.Your willignness to share your... More 

New York City, New York
2 reviews
1 of 5 stars Reviewed October 9, 2014

I'm not sure how someone can give this hotel/motel more than one star. The rooms are dirty and smell mildew. I got a free night from United and after checking in, I just had to leave. There was people in the hallways hanging out, drinking beer. I did not feel safe to stay in my room. The only positive thing... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear SPA07, I sincerely apologize for failing to meet your expectations during your recent visit at our hotel. I want you to know that we take all comments and suggestions seriously and your willingness to share your experience is genuinely appreciated. Again,thank you for taking the time to share your concerns.We hope that you will give us another opportunity to... More 

Southlake, Texas, United States
1 review
5 of 5 stars Reviewed September 28, 2014

Rooms were clean and well appointed. I left a bag in my room. The GM Lana was so helpful and took care of contacting Fed Ex and I got my bag back the next day. I appreciated her willingness to help me and get my bag returned so quickly. Great service with an extremely helpful attitude!!! Thank you.

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Pat M, It was a pleasure serving you during your recent visit at the Comfort Suites.We are glad that you received the item left behind in your room and wanted you to know ,that we truly value the appreciation and kind words. Thanks again for your honest feedback.We look forward to your return! Sincerely, Svetlana Dimitrova General Manager Comfort... More 

Houston, Texas
Top Contributor
123 reviews 123 reviews
62 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stayed here because of the great deal for park & fly (parking is free for 5 days, then $5 a day thereafter). Front desk staff was awesome. Airport shuttle driver is cheerful and hard working! The rooms are pretty basic, the bathroom "worked" but the bathtub fixtures were kind of sloppy. Also, the bath lighting and the bath fan... More 

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear SunDiego123, Thank you for taking the time to tell us about your recent stay.We really appreciate the kind words about the staff service and the comfortable room you had.I will definitely address the comments you made about the bathroom fan to my maintenance department. Thanks agiain for choosing Comfort Suites for your home away from home. We hope to... More 

denville, nj
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 19, 2014

In town for a family wedding and we wanted to stay close to the airport because we have different flights back home. The price is cheap $118 per room. Upon arrival the smell in the hallway is of stale tobacco. The walls are yellow, carpets dirty, elevator dirty. The room we had smelled of mildew, was dingy and the rug... More 

Was this review helpful? Yes
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review

Dear Guest, On be half of our team we do apologize for the inconvenience we may have caused you. We are aware of the situation and trying our best to fix the matter.I hope that you will consider staying with us again in the future, so that we can have another chance to provide you with a superior experience. Sincerely,... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

My parents, my wife, 2 daughters and me stayed at this hotel before traveling to San Antonio. The hotel was nice and convenient to airport. Staff was friendly. breakfast is included so try the Texas shaped waffles.

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Glad to hear you had a enjoyable stay with us. We hope to see you again soon! Sincerely, China Franco Front Office Manager Comfort Suites Austin Airport 512-386-6000 More 

Gonzales, Texas
Top Contributor
128 reviews 128 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

Nice, clean, quiet, easy check in and out. The room was large. Comfortable beds. Well lighted parking. Offered free parking for 7 days and shuttle to airport. I Would stay here again and recommend it to a friend. Stayed at another hotel in the area recently and they offered $5 parking and shuttle. Breakfast in am.

Was this review helpful? Yes
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, China Franco Front Office Manager Comfort Suites... More 

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Additional Information about Comfort Suites Austin Airport

Address: 7501 E. Ben White Blvd., Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Austin Airport 2.5*
Number of rooms: 84
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Also Known As:
Comfort Suites Austin Airport Hotel Austin
Austin Comfort Suites

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