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All 182 Austin hotels

Quality Inn North Austin

2.0 of 5 Hotel   |   6911 N Interstate Hwy 35, Austin, TX 78752 (Formerly North Austin Plaza Hotel and Suites)
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Quality Inn North Austin
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47%
Ranked #137 of 182 hotels in Austin
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  • Reviews (238)
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238 people have reviewed this hotel

Traveler rating
    59
    40
    41
    32
    66
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I came out here for SXSW and the location was great, it helped being around a lot of the action for a price that makes SO MUCH more sense than everything else during this time. The room was decent, but it came with WiFi and good air conditioning, few electrical outlets though. What made this stay from a 4 to... More

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Rachel P, Manager at Quality Inn North Austin, responded to this review

AndreRaph, I am ecstatic about your review! My breakfast attendant will definitely receive a copy of this review and I appreciate your comments. I'd love for you to return to our hotel the next time you're in town. Our hotel is in the midst of renovations, so you'll be able to experience an even BETTER stay! More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2014

Trust me when I tell you that this hotel is not worth your hard earned money. The management of this establishment is not worth any of your exasperation, caused by explaining why your stay is going to be a horrible experience. Let me tell you what I went through as a fellow consumer: I spent 1 hr+ to check in,... More

Was this review helpful? Yes 1
Larry G, General Manager at Quality Inn North Austin, responded to this review

Reuben, After reading your review I'm quite stunned by your experience. I certainly wish to convey my regret at the disappointment you must have felt when attempting to check in. It is a hotel policy to have two or more Front Desk agents on event/busy weekends; one employee manning the front desk is NOT the norm, and I have addressed... More

Lexington, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

I was hesitant to stay here after reading older reviews, but rooms are clean and comfortable after recent renovations. Service is great-- Amy is very accommodating. It is a great place for group travel. Breakfast was good. Would stay here again.

Was this review helpful? Yes 1
Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear Valued Guest- Thank you for your comments and we're very happy that the staff members especially Ami were professional in handling your needs and that you can see the positive changes taking place here at the Quality Inn North Austin. We hope you to see you during your next visit to Austin as we continue our upgrades in guest... More

Houston
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2014

We booked a reservation through hotels.com for one night. At 11pm, I called the hotel to let them know I was going to be arriving between midnight and 1am. The attendant said that as long as I arrive before 2am, I should be fine. We arrived at 1:15am and a different attendant was at the desk and said that they... More

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Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear valued guest- Thank you for your feeedback regarding your stay with us on a very busy weekend in the Austin area. We will share your comments with our staff and will ensure proper steps are taken to address the issues mentioned. We would also like to announce that our ongoing renovation efforts will help many of the issues noted... More

Sydney, Australia
1 review
1 of 5 stars Reviewed February 9, 2014

Gawd, if I could have given this place a 0 star I would have!!! It's my own bloody fault for not checking a map or even Yelp before booking this place. But I was at San An and thought I'll just jump on expedia and book anything. Thankfully I only paid for 2 nights $80 - It was an absolute... More

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Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear Value Guest- Thank you for the comments regarding your stay with us during the past summer. We are proud to announce that our renovation project is now in progress and we are highly committed to greater levels of comfort and service. We welcome you to experience the new and improved accommodations upon your next visit with us. More

Las Vegas, Nevada
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 19, 2014

A large, dated, older inn, it is in need of upgrading. The lobby area was presentable, as was the breakfast area. Our room was clean but in need of a little TLC---OK for a one night stay, but we would look for other options on another trip. No real problems but we think we should expect better of a major... More

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Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear Valued Guest- Thank you for taking the time to express your recent stay with us and I'm happy the staff members welcomed and serviced your needs professionally. We are pleased to annouce our upcoming renovation that will surely enhance overall levels of comfort. We hope to see you during your next visit to Austin. More

New York City
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 7, 2014

Check in was a disaster for our group -- wrong keys issued requiring several trips back and forth to the front desk. We all immediately swung by Target to purchase some scented candles to help with the smells in the room. Our first evening there - a giant 2 inch cockroach climbed into bed with me!! Yikes!! Lots of screams... More

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Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear Valued Guest- Thank you for your comments regarding your recent stay with us and I'm sorry we didn't meet your expectations. We will concentrate on the issues mentioned and a property a manager will contact you regarding any billing issues. We appreciate your business and value you as a customer. More

Flagstaff, Arizona
1 review
5 of 5 stars Reviewed January 4, 2014

Had a great experience front desk people were great! And the location was convient only 4 miles away to 6th street and next to bikini bar and sushi restaurant as well. Recommend it! My boyfriend and I stayed here for the new year and enjoyed it, beds are super comfortable and the rooms are nice size. Only problem was the... More

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Larry G, General Manager at Quality Inn North Austin, responded to this review

Alexia- We are very happy that you took the time to express how wonedrful your recent still was with us here at the Quality Inn North Austin. The staff and management would like to extend to you a warm return visit the next time you're in the area and to enjoy our upcoming upgrades and renovated facility. Thanks again, More

Dallas, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 14, 2013

Not a good place to stay. its big property but they were fail to maintain it. we got in a room and figures the toilet flush not working, we went at desk and good thing they gave us different room. I would not stay again here.

Was this review helpful? Yes 1
Larry G, General Manager at Quality Inn North Austin, responded to this review

Dear Valued Guest- Thank you for expressing your views regarding your recent stay with us. We appreciate your business as a valued guest and we would like to extend our apologies for not meeting your expectations. We do however urge you to keep us in mind when visiting Austin in the near future to witness some of the wonderful upgrades... More

New York
2 reviews
4 of 5 stars Reviewed November 10, 2013

The room was very adequate for our needs. I had a problem with one aspect of our stay. The desk help were very understanding and switched our room. I was very pleased with the stay here. This is obviously a very busy hotel - so there must be many things that they are doing right. I will definitely consider staying... More

Was this review helpful? Yes
Larry G, General Manager at Quality Inn North Austin, responded to this review

Thank you for the review! I appreciate the compliments and I'll pass them on to my staff. We're undergoing renovations at the moment as well. Come stay with us again some time! More

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Additional Information about Quality Inn North Austin

Also Known As:
North Austin Plaza Hotel Austin
North Austin Plaza Hotel
Address: 6911 N Interstate Hwy 35, Austin, TX 78752 (Formerly North Austin Plaza Hotel and Suites)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#137 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn North Austin 2*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#137 Romantic Hotel in Austin
Hotel Class
Number of rooms
290

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