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Quality Inn North Austin

6911 N Interstate Hwy 35, Austin, TX 78752 (Formerly North Austin Plaza Hotel and Suites)
Hotel amenities
Quality Inn North Austin
Best prices for: 1 room 1 guest
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Ranked #148 of 191 Hotels in Austin
A recent review
4 of 5 stars reviewed 6 days ago
Dave M
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264 Reviews from our TripAdvisor Community

Traveler rating
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    74
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Have stayed here on a couple of occasions and have always found the staff helpful and friendly.The motel looks like it is undergoing a lot of renovation ,which is necessary in my opinion and will help in the future. Can't fault it really as it does what it says on the tin.Very good for getting about as well. Will stay... More 

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

The mattresses were not the most comfortable for my old back. The electical outlets on one side did not work. The ice machine on our side of the hotel did not work. The utensils at breakfast were flimsy and useless for eating waffles. Not a perfect hotel but worth the cost in Austin. The hotel has easy access to 35... More 

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Rachel P, General Manager at Quality Inn North Austin, responded to this review

Dear Mary, We very much appreciate your thoughts about your recent stay at our hotel. My team and I are focused on working to always exceed the expectations of our guests. Occasionally, we may not always meet a guests complete expectations and this seems to be the case in your experience with members of our staff. Please accept my apologies... More 

Eureka Springs, Arkansas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The coffee maker had a carafe mismatched to the coffee maker, so the basket overflowed instead of dripping into the carafe. Reported, but not really fixed. A couple of light bulbs were burned out. The microwave and fridge were plugged into the same outlet which could not support both running at the same time. After sparks and power failure was... More 

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Travelers are raving about these Austin hotels

Houston, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

well got to the hotel on Friday night around 8pm the check-in wasn't smooth. got to the room and the smell was so bad. called front desk to see if there is any other options. was told this is the last room and if I want to check out I will get my money back or wait till the morning... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 25, 2015

I just flew in from los Angeles and have been conducting my business on foot. I needed to find a store near by to purchase some much needed items. I asked front desk associate James where a near by Walmart was and he was so easy to talk to, had a great personality and even drew a map for me... More 

Was this review helpful? Yes
Rachel P, General Manager at Quality Inn North Austin, responded to this review

Dear Grod, Thank you for your very kind comments about your recent stay! My team and I appreciate such positive feedback especially from experienced reviewers. I hope that if your travels return you to Austin TX, you’ll consider being our guest again. All the Best, Collin Wright General Manager More 

Miami, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2015

Cockroaches, small and large. THE WORST customer service on this planet. Everything is falling apart. G** forbid you remove the sheets and pad to find that something might have died on the mattress you are sleeping on. AC/Heat unit spits out flecks of stuff onto the bed. Housekeeping does a bad job if they even do it at all (they'll... More 

Was this review helpful? Yes 2
Rachel P, General Manager at Quality Inn North Austin, responded to this review

Dear Mitch, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Sarasota, Florida
1 review
4 of 5 stars Reviewed March 22, 2015

I very much enjoyed my stay in Austin. I was in Austin to watch my daughter compete for the University of Texas in a competition. I was traveling by myself, and I felt very safe the entire time. The staff was very helpful, friendly, and when an issue arose with my room, it was taken care of immediately. The breakfast... More 

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Texas City, Texas
1 review
3 of 5 stars Reviewed March 12, 2015

Quick overnight stay, just needed basics and good price...received both at this hotel...did not get to take advantage of breakfast. Unable to connect to wifi so unable to review. No frills stay for the price.

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1 review
1 of 5 stars Reviewed March 7, 2015 via mobile

After 3 days of no issues and a friendly staff, we were woke with EMS, fire department, and police in our room asking ridiculous questions. after being humiliated and woken up in such a rude manner we were told that we had to check out that day we had no option or choice. I regret ever renting a room at... More 

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Rachel P, Front Office Manager at Quality Inn North Austin, responded to this review

Dear Guest, I'm sorry that your stay with us ended so unhappily. The last thing we wanted was to have such an event happen. When the housekeepers entered this room several hours after it was due to check out, the guests in the bed in the room were completely non-responsive to our staff's several attempts to communicate with them. In... More 

Kingwood, Texas
Top Contributor
129 reviews 129 reviews
36 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed March 7, 2015

The Quality Inn North Austin is an older hotel - and it is about $50 a night. Therein is the whole story. The room was clean, the bed comfortable, the staff helpful. There is just so much you can do with something old - ask my grandchildren ! If you have a room facing the pool, as we did on... More 

Was this review helpful? Yes
Rachel P, Front Office Manager at Quality Inn North Austin, responded to this review

Dear Guest, Thank you for your review. I was glad to hear that you had a fairly good stay here at our property. There are a lot of challenges to working at an older property, but we work hard to ensure our guests get a good value for their money. Our best feature is definitely how close we are to... More 

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