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All 187 Austin hotels

Extended Stay America - Austin - Arboretum South

2.5 of 5 Hotel   |   9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
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Extended Stay America - Austin - Arboretum South
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Ranked #139 of 187 Hotels in Austin
A recent review
4 of 5 stars Reviewed June 25, 2013
mmhaugland
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30 reviews from our community

Traveler rating
    2
    12
    7
    2
    7
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2
4
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Arboretum South
See the most recent reviews
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 25, 2013

We were shifted over to this hotel after another Extended Stay hotel we had reservations with (through Hotwire) bumped us out do to "overbooking". The room we were in was very clean and large. The two receptionists we dealt with were pleasant and helpful. The breakfast consisted of coffee, muffins, and granola bars. As we were there for 5 days,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the smoke smell in your room. We are sorry for this issue, but are happy to read that we provided you with a nice, clean room and good customer service. Thank you again for your review. We look forward to seeing you... More 

Lynn, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 15, 2013

I use Extended Stay all the time but this location is one I'm avoiding in the future. Thankfully there's many other Extended Stay options in this area. My room was infested with insects on the third night so I had to move to a room that was filthy and had a very strong and disgusting smell. In the morning when... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that you had the issues with the room that made your stay less than great. Please accept my apology. I met with the staff, and we will retrain the front desk staff to ensure that the difficulty that you experienced in checking out is not repeated.... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2013

Enjoyed the two receptionists checking us in. The room had some residual smoke though a non-smoking room. Exposed carpet tacks made walking in bare feet painful. I felt I had to clean everything before touching.

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America - Austin - Arboretum South. I was very excited to hear about your experience with our front desk staff. Guest service is one of our top priorities. I was however disheartened to see that your stay had not been 100% satisfactory. Please understand how sorry... More 

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2013

My overall experience here was good. The only issue was there is a weird smell to the air/heat. It may be from mold? I am not sure. It was bearable though. I did have an issue with the door accidentally being left propped open during some maintenance in my room (I was notified of the maintenance ahead of time) but... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Arboretum South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2013

My husband and I stayed here for three days and I do not regret it. At first, we were kind of skeptical when we saw the location of this hotel opposed to its sister hotels. Amazingly, from the time that we arrived and until our departure we enjoyed our selves. I think that some people are just too high-end! For... More 

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Austin, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2013

I recently moved to Austin from another state and found this hotel quite by accident! Glad I did! The renovation process they went through several months ago was a pain for this resident! I will admit that once it was completed the rooms are nicely decorated and the landscaping has a much improved appearance! I love the new staff! Chantell... More 

Was this review helpful? Yes 2
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Texas
Top Contributor
52 reviews 52 reviews
52 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 28, 2012

Stayed one night during a family reunion in area. Clerk Gloria at front desk very friendly and helpful. Check in easy. Room was much smaller than I thought it would be. I've stayed in La Quinta and Red Roof Inns that were larger. Room clean and very nice, just small. Had to go to desk to get shampoo. Heard another... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you will not be returning to our hotel. We strive to make our hotel a home away from home. I apologize that we did not mention that we offer larger rooms. Your reservation was for queen standard which is our smallest... More 

St. Petersburg, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 21, 2012

I booked a room with 2 double beds and a sleeper through Priceline. Rooms in Austin were high priced because of the United States Grand Prix. When we checked in they only had a room with a king bed. They offered to give us the 2 doubles the second night for free if we would take the king room the... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I recently received a copy of your review of the Extended Stay America Austin - Arboretum - North. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given the nature... More 

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 25, 2012

stayed for about 3 days. Probably the best in the immediate area. Doesn't have ammenities like gym, pool etc like a normal hotel but the rooms are like studio apts and makes it more comfortable. When I stayed they were doing renovations so there was a lot of construction equipment/worker around but the staff is very friendly and welcoming. I... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed October 22, 2012

Extended Stay America - Austin - Arboretum - South is an excellent place to stay for short or long term stays. It is quiet and off the beaten path. All the guests are mostly businessmen and businesswomen or adults on assignments in Austin, so there is always a feel of peace and quiet. In other words, this Extended Stay America... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin Arboretum South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More 

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Additional Information about Extended Stay America - Austin - Arboretum South

Address: 9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum South 2.5*
Number of rooms: 124
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Also Known As:
Homestead Austin / Arboretum Hotel Austin

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