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All 184 Austin hotels

Extended Stay America - Austin - Arboretum - South

2.5 of 5 Hotel   |   9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
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Ranked #136 of 184 hotels in Austin
A recent review
4 of 5 stars Reviewed July 21, 2014
kathynpedro
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26 people have reviewed this hotel

Traveler rating
    1
    11
    7
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    6
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12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed July 21, 2014 via mobile

The check was quick and courteous. The room was not what I expected. Too small for 2 people staying longer than a few days. Everything worked properly. The room was clean. The bed was what made my night there extremely awesome. AMD the large soft pillows almost made up for how small the room was. Lol

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Thank you so much for posting a review of our hotel. We are sorry to hear that your room's size did not meet your expectations; however, we are glad that you enjoyed your clean, comfortable room and that your bed made for an awesome stay. We are also pleased that our staff provided you with a quick, friendly check-in. Once... More

Austin, Texas
2 reviews
1 of 5 stars Reviewed July 10, 2014

When I checked in the guy gave me a room, after 3 days of staying there I got another 3-4 days and called the front desk and told the lady that I wanted to stay in that room and she said that would be fine. Had things to do the next morning and came back and get a pound at... More

Was this review helpful? Yes
austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2014 via mobile

This hotel is terrible. We waited till 5 to check in since our room was not ready. We still got the wrong room and it was considered an upgrade. 2 days later they force me to change rooms claiming they were booked up. They were not I looked it up myself on the computer. The ladies are lazy and always... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Thank you for providing us with details about your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. Thank you for sharing your experience with us. If you would like to discuss this further, please do not hesitate to contact me at bwiesner@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have... More

Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2014

Arrived early and was cheerfully greeted and given an early check-in. Room was decent. Clean. But the hotel could use a bit of updating. The only window in the room faces the parking lot, so unless you want the whole world seeing your business, the shades will be shut for the entire stay. i didn't care for that.the a/c was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Vanessa - Thank you for taking the time to write a review of our hotel. I am glad that we were able to accommodate you with an early check-in. As well, it's great to hear that you enjoyed your clean room and our location during your stay with us. Still, I apologize for the issues you encountered with your air... More

Austin, Texas
1 review
1 of 5 stars Reviewed April 27, 2014 via mobile

The non smoking rooms REEKED of cigarette smoke. The door locks were flimsy. The carpets were filthy. The staff was completely disinterested in helping. The AC rattled the entire night even when off, and was extremely loud when on. It took over 20 minutes for the front desk clerk to come to the desk upon check in. The billing was... More

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Rhome, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 6, 2014

We were down for the Lone Star Roundup and made the reservations on the shadow site of Travelocity. Wasn't sure what we were gettin into not knowin the hotel or the area. I was surprised and pleased with the quality and service we received form the minute we stepped into the lobby. For all the naysayers out there about the... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Allen, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2014

If you are staying here bring your own sheets, bed spread and towels, pots and pans, coffee for the coffee maker. This hotel has been recently upgraded, so the furnishings are not bad. However, my room was missing several items, and the staff wasn't helpful. There aren't enough parking spaces for all the guests, so be prepared to park wherever... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Jim – I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that your room was not properly stocked prior to your arrival. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be reviewing your comments with our team to ensure... More

Tunica, Mississippi
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 10, 2014

The hotels location is great, however, I wasn't too pleased about not having a mattress topper or something on the bed only a sheet covering the mattress. And I didn't know until arrival that housekeeping is provided with an extra fee. And be sure to bring your own face towels/wash clothes because they don't provide them. And we were placed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Angela - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your bed covering and our housekeeping services did not meet your expectations. As well, I apologize that you were given a smoking room despite requesting a non-smoking room. Your... More

Benbrook, Texas, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 28, 2014

We were not in the room much, only to take a few naps at night as our business schedual was pretty crazy! The only thing I would have wished for was a hot tub... we had just a few minutes when we arrived I would have liked to relax more in a hot tub. However, we were truely so busy... More

Was this review helpful? Yes
Clifton, Tx
Top Contributor
80 reviews 80 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 5, 2014

Full kitchen, free wifi, clean, remodelled, easy access to Mopac & 183. Many good restaurants in the area. easy to get to convention center and shopping. Have stayed here several times and had a good experience each time.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - South, responded to this review

Thank you for your excellent review of our hotel. I am happy that you enjoyed our convenient location and free Wi-Fi. As well, I'm glad to hear that your clean room and fully equipped kitchen met your travel needs. I'm pleased that we were able to provide you with a comfortable stay. We look forward to welcoming you back in... More

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Additional Information about Extended Stay America - Austin - Arboretum - South

Address: 9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - South 2.5*
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Also Known As:
Homestead Austin / Arboretum Hotel Austin

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Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Hotel Style
#136 Spa Hotel in Austin
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Number of rooms
124

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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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