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All 189 Austin hotels

Extended Stay America - Austin - Downtown - Town Lake

2.5 of 5 Hotel   |   507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
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Ranked #140 of 189 Hotels in Austin
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169 reviews from our community

Traveler rating
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    31
    57
    26
    40
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44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
See the most recent reviews
Long Island, New York
Top Contributor
70 reviews 70 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 9, 2012

Wow... it's bad. The rooms are fairly beat-up - matted down carpet, rough comforters and generally dingy throughout. I found long black hair in my bathroom, and there was visible mildew throughout the tub and tile. The air conditioning in my and my friend's room was louder than was acceptable - making a shuddering noise when it turned off. Windows... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have many lodging options, which is why it is so important to us that we... More 

Boulder, Colorado
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 8, 2012

We stayed here to watch the amazing 4th of July fireworks and Symphony show that Austin puts on every year. The hotel was two blocks away from the park where the fireworks were displayed which made for easy walking and no mess of driving out during the big rush! Location of the hotel is the best feature. Especially nice was... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I recently received a copy of your review of the Homestead Austin - Downtown - Town Lake. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given how hard we work to provide our guests with outstanding accommodations,... More 

San Antonio, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2012

I was able to get a great rate for this room on priceline. It's about a mile walk to 6th st. I felt totally safe 1am in the morning. For the cheap rate I wasn't expecting much, just wanted to hang out dt w/o and not pay a lot. The room was spacious, clean, and quiet. The bathroom did have... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I recently received a copy of your review of the Homestead Austin - Downtown - Town Lake. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. I... More 

Indian Head, Maryland
Top Contributor
60 reviews 60 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 16, 2012 via mobile

Rooms were mostly clean. The kitchen area needed a little work. The windows opened which was nice. Great location. Close to downtown, and near a lot of restaurants.

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies Please know... More 

Lake Charles, Louisiana
1 review
3 of 5 stars Reviewed May 24, 2012

I just recently stayed at Homestead Suites and it was a good experience. This hotel is worth its money. The hotel staff was very helpful and very kind. The hotel was clean and neat. It may not be immaculate but it was very comfortable. The Wi-Fi was a little tricky but it is not the hotel's fault it's the cable... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies We know... More 

Dallas, Texas, United States
1 review
3 of 5 stars Reviewed May 24, 2012

This is my forth stay and each time it is a pleasant experience. For the price I cant complain it meets my expecations.

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you so very much for your glowing review of Homestead Austin - Downtown - Town Lake. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our... More 

Houston, Tx
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2012

Sub-par hotel and staff. If you like courtesy and helpfulness, don't stay here! If you like having to call back repeatedly to see if you can check in only one hour early, if you like stained carpeting, if you like the staff to "throw away" brand new bottles of face and hair products accidently left less than 24 hours after... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with... More 

Dunedin, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 13, 2012

Despite indicating on my reservation that I would be arriving after midnight (Including the flight number), I arrived to find no way of checking in. An abandoned desk and no answer on any number we could find was not appreciated after 37 hours travelling from NZ. There were six other people in the same predicament - none had been notified... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I recently received a copy of your review of the Homestead Austin - Downtown - Town Lake. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to provide an explanation regarding the issue... More 

Pontiac, Michigan, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 9, 2012

They gave away the room we had reserved even though we just called to let them know we were coming. The other room was okay. Location is good for the price.

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. As... More 

Deer Park, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2012

We stayed here after completing the MS-150 (04/22/12). I booked this hotel through Hotwire and then experienced buyer's remorse after seeing the unfavorable reviews on this site. I needn't have worried--the staff was friendly, and we were upgraded to a King room because the all the Queen rooms were taken (mostly by very tired cyclists like me). Sure, the carpets... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Austin - Downtown - Town Lake. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More 

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Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - Town Lake 2.5*
Number of rooms: 130
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Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Homestead Austin

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