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Extended Stay America - Austin - Downtown - Town Lake

2.5 of 5
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507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
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Extended Stay America - Austin - Downtown - Town Lake
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Ranked #140 of 190 Hotels in Austin
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193 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kensington, Connecticut
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed yesterday NEW

Our room smelled like cigarette smoke (it was a non-smoking room). I called the front desk to complain, and no one ever did a thing about it. People were smoking weed in the hotel. Supposedly this was addressed, although I have my doubts. When we arrived at the hotel to check in, no one was at the front desk. We... More 

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Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for three nights in June and whilst the room is comfortable, we were shocked by the lack of any cleaning during our stay. A good location just minutes from the Congress bridge (where the bats live) and a short drive from the main part of South Congress. The wifi is acceptable although not great.

Was this review helpful? Yes 1
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have to say that the property gave us good value for the money. We were looking for a two bedroom house with a kitchen for our stay. Well, time ran out and the prices were too expensive. This property had ground floor room available with a full size kitchen! Everything worked out well. Check in around 10:30 pm went... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you so much for posting a review of our property. I'm thrilled to hear that our location was convenient for your needs and our staff met your expectations of service. I am also pleased to see that your room was clean and your appliance were free of issues. Thank you again for your review. We look forward to seeing... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 25, 2015

Hilton, I applaud you for always staying customer focused!!! You are a winning team! I'm staying at Extended Stay America tonight on June 25, 2015. Room very clean even under the dresser and night stands. Everything is truly clean. Not just a smell good clean but CLEAN!!! Nightly rate tonight was a special rate of 67.00. Staff very friendly and... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you so much for posting a review of our property. I’m so glad we were able to exceed your expectations! I truly appreciate your comments regarding our clean rooms and friendly customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2015

You should be ashamed of yourself for charging such high prices for your hotel, $169 per night and there is NO SERVICE OF ANY KIND TO THE ROOM UNLESS THE GUEST IS STAYING 7 DAYS!!! The linens were so rough and low quality that I went to Tuesday Morning and bought towels, pillow cases and a blanket to use while... More 

Was this review helpful? Yes 1

Travelers are raving about these Austin hotels

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 19, 2015

Very unfriendly staff. This hotel used to be a Homestead suites, that was the reason for me to select this again as my second time. But it was not like before. I will not stay at this hotel anytime in the future. I will not recommend either.

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Edmonton, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 9, 2015

I stayed for a week during a business conference. I was sort of worried by some of the bad reviews but I really liked the place. The rooms are pretty standard hotel size. My room was very clean and the bed was great. looks like the carpets have been recently replaced and walls painted. The staff were all very friendly... More 

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Ottawa, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 8, 2015

The Downtown Austin Extended Stay America is just OK. The location is great: we were there for six days and walked all over town. Also, we didn't have any of the nasty experiences I read about in these reviews; our room was clean, and didn't overlook the street, so it was also quiet. I was pleased that the windows opened.... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to the cleanliness of your room and the great location are much appreciated; yet, I was disheartened to read you found the room furnishings less than comfortable as well as the grab-and-go breakfast inadequate. In response to your feedback, I am forwarding your... More 

San Francisco, California
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed May 27, 2015

Great location with parking partially shared with the First Texas building right next door (ample). Price ordinarily good value for the room but we were there graduation weekend. City hotels crowded and more expensive than usual so our cost $150 per night roughly with taxes and fees (a bargain for downtown Austin that weekend). There was a kitchen in 352,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that we failed to explain our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 27, 2015

Can't believe anyone would stay here for an extended period of time. Room stunk like bad decisions. Almost left for another hotel but was one of the only ones that allowed a dog. My wife almost slept in the car. Not a good stay lucky it was only one night and I welcomed the 13 hour drive to New Mexico.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that your room had cleanliness issues. Please accept my apology. I met with the staff, and we will make sure we are cleaning rooms to our company’s high standards to ensure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

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