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InterContinental Stephen F. Austin

#7 of 191 Hotels in Austin
Certificate of Excellence
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701 Congess Avenue, Austin, TX 78701
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InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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405 reviews from our community

Traveler rating
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    10
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for InterContinental Stephen F. Austin
See the most recent reviews
1 review
5 of 5 stars Reviewed December 30, 2014

Jamiliah greeted me from behind the front desk of the InterContinental Stephen F. Austin, and I knew that the trip was going to be great. I was having trouble with my reservation (troubles that were completely my fault), and she quickly fixed everything. She accomplished this all while she was helping other guests. She is amazing. Not only is she... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

I absolutely agree with you, John C, Jamiliah is terrific! We thank you for the comments, and the stars, and hope that you have a wonderful 2015! Take care and come on back to the InterContinental and see us again the next time you're in the area! More 

Aberdeen, United Kingdom
Top Contributor
106 reviews 106 reviews
41 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed December 29, 2014 via mobile

I have to be honest and say I was slightly disappointed by this hotel. I read the amazing reviews and whilat this is a decent hotel in a fantastic location it does have some issues. The lifts were a nightmare and it was difficult to get one as they were always full. I am not sure but maybe they were... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you for the feedback, and I do apologize for not meeting all of your expectations. Yes, we are renovating our elevators, which involves taking one out of commission for a bit and accounted for the issues you experienced. And, while I am sorry that you found our parking to be a bit high, I believe you will find parking... More 

Temple
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 28, 2014

Was in Austin for Christmas and stayed at the InterContinental; by far the best hotel in Austin. I have usually stayed at the Driskill, but since it has changed hands it has lost much of its old historic charm. The InterContinental is now the City's premiere venue. In particular the concierge Eleni made the trip by assuring an outstanding stay... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much for those lovely comments, and for the shout-out to Eleni. You're right, she's a gem and we're so happy to have her on our team. Thank you again and take care. More 

Rosanky, Texas
1 review
5 of 5 stars Reviewed December 28, 2014

Only 200 characters? Great place - great people! Texas-friendly for sure! Rachael, who took our bags in and out...was SUPER. Helped us know special places to visit. Ferhat Turan, night mgr. was AMAZING. Took complete care of us! Even helped us move when we were upgraded. NEAT old hotel and completely remodeled; including bedside remote for lights AND AC. We... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We're absolutely thrilled that we met all of your expectations! Thank you so much for allowing us to host you here at the InterContinental, and take care. More 

Belton
1 review
5 of 5 stars Reviewed December 28, 2014

Excellent location, superb staff and lovely hotel! When I told the woman at check-in that it was our 39th anniversary, she gave us a room upgrade. Jamiliah checked us in and we found out later that she informed the concierge of our anniversary. There was a chilled bottle of champagne with two glasses awaiting us when we returned to our... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Well, Happy 39th Anniversary! We're thrilled that you decided to include the InterContinental in on such a special day! We appreciate your business and your comments, thank you! More 

Brownwood, Texas
1 review
5 of 5 stars Reviewed December 27, 2014

I wanted to surprise my husband for his b-day with a stay at the fabulous Stephen F. Austin on Aug. 22nd. Mr. Ferhat Turan took care of my reservation. He followed up with several phone calls until all my special requests were taken care....all the time, in the most professional and courteous manner...far exceeding all of my expectations. To say... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Valerie A, and thank you for taking time to provide feedback from your recent stay with us here at the InterContinental. Ferhat is a gem, to say the least. Thanks for his praises; he's one of those people that can make your stay, and your DAY, more enjoyable just by talking to him! A belated Happy Birthday to your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

I have a choice to stay at either the four seasons or the Stephen f Austin whenever I visit Austin. I choose the intercontinental for two simple reasons. First, they always welcome me and my family with open arms and treat us like as if we are family. Second, they go out of thier way to accommodate our needs and... More 

Was this review helpful? Yes 1
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

How very nice of you to take time to let us know how we're doing here at the InterContinental, thank you! We hope you have a wonderful 2015, and that we see you again soon. Take care. More 

San Jose, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Ferhat was really great in helping us get settled in. Took care of all our requests with grace and ease. We returned here for a second time after staying last year and it's been fantastic so far. Connected to Roaring Fork restaurant if you want a great meal at a reasonable price. Perfect downtown location.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So nice to be able to welcome you back to the InterContinental! Thank you for the lovely comments and we hope you have a wonderful New Year! More 

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

Everything before, during and after our stay was exceptional. Especially Ferhat, who helped us with some fairly complicated reservation issues, and made us feel like important visitors. Thank you Ferhat.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Ferhat IS great, thank you for mentioning him in your survey. We're lucky to have him and so many of the other wonderful staff here at the InterContinental. Hope to see you again soon! More 

Brownwood, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 26, 2014

Ferhat Turan provided me with OUTSTANDING WORLD-CLASS customer service. He has a sharp focus on proving nothing less than total customer satisfaction. That is why he epitomizes GREAT customer service!!! Thank you Ferhat!

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

If you glance at other surveys here on Trip Advisor, you'll see Ferhat's name pop up over and over; he's a real gem and we are so grateful to have him here at the InterContinental. Thank you for recognizing him, and for the very nice comments. Take care. More 

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