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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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385 reviews from our community

Traveler rating
    259
    90
    22
    10
    4
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30
134
10
154
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for InterContinental Stephen F. Austin
See the most recent reviews
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

I've had an interesting trip in Austin that took me to the Omni, Travaasa and the W before this hotel. This place was exactly what I wanted: attractive, professional, great, friendly staff, and very accommodating. Kemal in particular at the front desk was very extremely helpful. This is a well run establishment. Trust.

Was this review helpful? Yes 1
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We're thrilled that you finally found a "fit" with us here at the InterContinental! Do come back soon, and thank you for taking time to let us know how we're doing! More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 21, 2014

Stephen F. Austin in Austin, Texas is a must-stay hotel. The hotel itself is beautiful and historic and the service is outstanding. I was pretty tired after almost 7 hrs in airports and airplanes, and Victoria and Viviana greeted me at the front desk with big smiles and suggestions for dinner and fun places to go. Tammy ( the concierge)... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

That's exactly what we like to hear, thank you so much! More 

London
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

I was put up in the Intercontinental for a few days in December for business. As well as being well positioned in close proximity to 6th street, the hotel is very well maintained, and most of all the staff (particularly Kemal) were always incredibly courteous and friendly.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much for the wonderful feedback from your recent stay with us here at the InterContinental Stephen F Austin! Hope to see you again the next time your travels bring you back to the States! More 

Cedar Creek, Texas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

I have stayed at Intercontinental Hotels in Geneva, London, and Istanbul. The Stephen F. Austin is in their league and I don't say that lightly. The staff is unbelievably helpful, from the valets out front, to the front desk staff and their lead concierge, Eleni. She is there for whatever the guest needs, whether directions to attractions, restaurant bookings, or... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We certainly appreciate the feedback, and are looking forward to the next time we can host you here at the InterContinental! Take care. More 

Fredericksburg, Tx
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 19, 2014

Thanks to Jamiliah for her courteous assistance in making my training event the best possible. It is great to have copy facilities available but better yet to have someone offer to make those copies and assure clarity.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you for letting us know how we're doing! And you're right, Jamiliah is not only professional, but she also has a gift of making each of our guests feel at home and special. We appreciate your feedback, and your loyalty to InterContinental! More 

Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

The hotel is great and located in a convenient part of the city but the Concierge Alex Miranda and the Guest Service Agent Tammie Linden are fantastic. They are a great source of information on all things Austin and it seems as though no request is too much for them. It's worth staying at the hotel for there knowledge and... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

An A+ and 5 Stars, doesn't get much better than that! Thank you, and thanks too for the shout-outs to Alex and Tammie, two of our super associates. Come see us again real soon. More 

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed December 18, 2014

The hotel is clean and centrally located with very helpful and friendly staff. Tammie was great, as were the others who assisted me. I'm not sure of any airport transportation, though, so a cab cost over $30. Only downside. I would recommend staying here.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Kyle M and thank you for the great comments from your recent stay with us here at the InterContinental! I wanted to point out, that while the hotel does not have a shuttle service, in addition to taxis, we also have Super Shuttle. You may find their rates a bit more reasonable. Thank you again and take care. More 

Plainview, Texas
1 review
5 of 5 stars Reviewed December 18, 2014

What a wonderful place to stay. The front desk staff and lounge staff are great, they know your name after you check in. We have a meeting every year and Austin and stay here every year. I have already booked our group for next year.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We love our frequent guests! Thank you so much Kevin C, and we're looking forward to having you and the rest of your team here again next year! Take care. More 

Long Beach, California
1 review
5 of 5 stars Reviewed December 17, 2014

Had some issues at beginning but staff made it right and were extremely helpful Great location to easily get to everywhere that Austin has to offer Tammie Linden was extremely helpful when i needed a computer in a flash

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much for the lovely comments and great rating! Do come back and see us soon! More 

Shamrock, Texas
Top Contributor
140 reviews 140 reviews
34 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed December 16, 2014

I must admit that I was very concerned about the rating I would give this hotel after the "check in" process but things did turn out O.K. The staff at check in were not very friendly or helpful. As it turns out, the person checking me in was "new" and not quite ready for front desk duty. Once the more... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We certainly appreciate your feedback, and glad that the "shaky start" was turned around. Thank you for choosing the InterContinental Stephen F Austin Hotel. More 

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin
Hotel Style:
#3 Luxury Hotel in Austin
#5 Business Hotel in Austin
#6 Romantic Hotel in Austin
#11 Family Hotel in Austin

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