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InterContinental Stephen F. Austin

#9 of 191 Hotels in Austin
Certificate of Excellence
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701 Congess Avenue, Austin, TX 78701
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InterContinental Stephen F. Austin
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473 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'm a regular at IHG hotels and found the hotel a little below the usual Intercontinental standard but can't quite place why. We arrived at 1-30pm and our room wasn't ready despite having a 12oclock check in. What made it worse was the welcome bowl of fruit was in fact the previous guests leftovers and the minibar was broken. After... More 

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San Diego
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the second oldest hotel in Austin and within an easy walk of many major tourist attractions and the Austin Convention Center (about five blocks away). The hotel is well appointed; the rooms a good size; and bathrooms well stocked. Loved the Keurig for morning coffee/tea. Stayed on a high floor, so never any noise above or below. Excellent... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks so much for taking a few minutes to let us know how we're doing here at the InterContinental! We're so pleased you chose us as your hotel of choice while in Austin, and hope we get to see you again real soon! Take care. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This review is LONG overdue. I have now stayed at this hotel twice, both times were super hectic business trips with extended stays. This hotel has the recipe for doing everything right and it is good to see that one year after my first stay most everyone was still there and just as awesome as they were the first time... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi there StaceyM, and speaking for everyone here at the InterContinental, thank you for the very lovely comments! We're so happy that you continue to choose us as your hotel of choice when in Austin! Thanks too for the shout-outs to Coretta at the front desk, our fantastic bar staff, our incredible valet team and of course Suan in housekeeping.... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here while we were attending South By Southwest and Robert went out of his way to really make us feel right at home. We had some music equipment that they offered to keep safe in the basement between our shows for the 3 days we were there. Absolutely exquisite service from Robert and the rest of the crew... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

You're right, Robert is really awesome, and has that gift that not everyone has, which is to make our guests feel right at home. Thank you so much for mentioning him, and we're so pleased you enjoyed your stay with us here at the InterContinental. Hope to see you again at next year's SXSW! More 

Austin, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

On June 17, I conducted a few meetings at The Stephen F Austin Hotel (Intercontinental) in Austin, TX. Upon arrival, David, the parking valet began the experience by being exceptionally warm, friendly and helpful. He later approached me between meetings to offer his help, and even changed the TV in the lobby meeting area to a more desirable station, the... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi there and thanks so much. You hit the nail on the head when you gave shout-outs to Eleni, David and Kemal. All three are super stars and I'm not the least surprised that they impressed you; they each have a gift of taking care of the issue at hand and at the same time, making our guests feel at... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The front desk person Kemal Kara was the best. From begin of my stay to the end. He made sure I had everything I needed in my room. I will surely stay at this hotel. again. He ask what was the reason for my visit.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

HI there and thanks for taking time to let us know how we're doing. And too, for the shout-out to Kemal. You're absolutely right, he's amazing and we feel lucky for him to be part of our team. I do hope you're able to come back and visit us here at the InterContinental; in the meantime enjoy your summer and... More 

Burlington, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

I was visiting Austin for a job interview, and the staff at the Intercontinental couldn't have been more helpful (shout-out to Tammi at the Business center for all her help). The hotel itself is a beautiful establishment, and for people coming for business you really can't find a more accommodating staff. I would highly recommend.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We certainly do appreciate those kind words Arjun N, thanks! Hope your interview went well, and that we are able to welcome you back to the InterContinental very soon! Take care. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

From the first second I arrived, I felt right at home which was nice because I had jet lag! This is because Jamiliah Paschal at Front Desk was very outgoing and eager to help whilst always smiling. Throughout my stay she was always proactive and answered all my questions and took care of anything I needed within seconds. My stay... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So glad you enjoyed your stay with us here at the InterContinental! Thanks so much for sharing your feedback, and for the shout-outs to Jamiliah and Prince and the other bar staff; you're right, all are super stars! See you soon and take care. More 

East Petersburg, Pennsylvania
1 review
3 of 5 stars Reviewed 3 weeks ago

I just stayed at the SFA in the beginning of June for the ATX Television Festival and for what I paid (on average $400.00 a night) I expected more. The staff was nice, the location convenient but things were amiss. First between $10-$17 dollars a day for internet. Seriously? I stayed at a Days Inn near the airport on my... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Rebecca T and thank you so much for the feedback. I wanted to let you know that our Internet is actually complimentary for all IHG Rewards guests. If that was not explained to you at check-in, I do apologize. It is also free in our lobby, and our guests are allowed to print up to ten pages in the... More 

Ruckersville, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Awesome historic hotel with recent renovations! The room was very beautiful and I found it cool that there is a control beside the bed to turn the lights on and off. The staff was very friendly. Kemal was the BEST! He was very professional, answered my questions & made great recommendations for things to do. Thank you Kemal! There is... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

What lovely comments, Angela M, thank you! And thanks too for staying at the InterContinental during your stay in Austin. It sounds like you were able to take advantage of some fun things while you were here....but there's always something else to see and/or do, so come on back and you can pick up where you left off! Thanks again... More 

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