One of my managers always requests and stays at the InterContinental Stephen F. Austin property. And I always make my reservations directly with Elicia M. Elicia is so responsive and dedicated to exemplary customer service that I never have a worry or care that everything will be arranged perfectly, on time, and she adds that 'special touch'. My manager just... More

If you want a bright shiny new designer hotel with a trendy lobby, this is not for you. But if you want a piece of Texas history, it might well be. Lobby has a fantastic bronze sculpture of cattle, comfortable seating and big plate-glass windows looking out on the street. Very different from all the other North American hotels I've... More

ask to speak with Elicia. very helpful concierge. attentive and polite More

Came here for week of combo business and fun. Didn't have time to research activities ahead of time and so totally depended on Elicia and Trisha - the two fabulous conceirges - to help us find unusual and specific dining and entertainment options. They both listened well and worked creatively. Room was good (clean, nice) but the location was perfect... More

I don't have a lot of experience with downtown hotels as opposed to freeway motels, but this experience will keep me on the freeway. Not only did I have to pay for parking and pay for internet access, but I couldn't even use one of the baggage carts to transport my baggage to or from my room - a bellboy... More

I hosted a 2 day meeting here and had a great time, rooms where very clean and neat. shower was great. Mini bar in room. There is also a cigar over street patio bar and a full restaurant. Minutes walk to 6th street, block after block of bars, very happening place. TVS are a little out of date. More

I stayed at the Stephen F Austin for the event of my daughter's wedding. I cannot begin to cover how wonderful the experience was on so many levels - from Liz Young who took care of the room arrangements - to Elicia Maroda who as concierge was wonderfully helpful not just to me , but to many of our guests... More

We booked the Intercontinental expecting great things, but beside the service and the location, this hotel was not worth the price we paid! The rooms were tiny and very outdated. Though everything was clean, it was definitely not worth what you pay to stay here! More

We were expecting luxery but were disappointed. First, registration clerk was rude. He chided me for parking on Congress. Note that there is no "Registration" sign and address is on Congress so it was understandable mistake. On it went. We are platinum level customers so I would have expected a somewhat different reception. The room is badly in need of... More