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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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#7 of 184 Hotels in Austin
265 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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265 reviews from our community

Traveler rating
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    14
    6
    4
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21
85
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111
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is in hindsight quite overpriced. That said, we had a comfortable stay. The room wasn't massive but not as small as other reviews had led me to expect. The valet parking is $31 per day and whilst their service is swift - that again feels a little on the expensive side. We couldn't find an alternative though so... More

Was this review helpful? Yes 3
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thanks for the 4 Stars! We appreciate your feedback, and are pleased you enjoyed your stay with us. More

New York City, New York
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

From the outside, this place looks great, and the location can't be beat. I toured a room on a previous visit to Austin and thought much better than my usual hotel in that town. When I stayed there though, I found out that the walls were paper thin, and I could hear pretty much everything going on in the next... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello from Austin, and thank you for taking time to share a few comments from your recent stay with us. I do apologize for falling short of your expectations, and would be happy to discuss further if you would care to; you may contact me at the hotel, 512.457.8800, and ask for Marilyn. Thanks again. More

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is one of a kind with staff who are professional and guest oriented. We felt welcomed from the minute we walked in the door. Each time I talked to the concierge, she was as helpful as she could be, going out of her way to make my day pleasant. She telephoned for appointments on my behalf, drew maps,... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much Jewelsees! We really appreciate those very nice comments, and hope the next time your travels bring you back to Austin, you'll keep is in mind as place to stay. Take care. More

Carlsbad, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We attended a business conference over a long weekend in mid-September and despite the heat and humidity we were able to get out and enjoy the sights and sounds of Austin. The bell/valet team were exceptional; opening doors, friendly, courteous, & very professional. Front desk staff & concierge very courteous, helpful, obviously well trained. We had requested a lower floor... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So glad you enjoyed your stay in Austin, and that you and your wife were able to take advantage of some of the fun venues we have to offer! The next time you're here, ask our front desk if you could have a larger room, and we'll do our best to make it happen. Thanks again and take care. More

Ottawa, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had an excellent stay! From the moment we arrived with the Valet service getting us checked in and delivering our luggage, to checking in and Jamiliah at the front desk greeting us and making sure we were taken care of as far as room selection. We ended up with a corner suite on the 15th floor which was truly wonderful.... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi and thanks for the great 5 Stars, AND the shout-out to some of our great folks here at the InterContinental, especially Jamiliah! She has a gift of making our guests absolutely feel at home and really, just makes our property even more special. We appreciate the recognition, and your business; hope to see you again very soon. More

New York, New York, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful experience staying at this hotel. It started off well when we had arrived much earlier than expected and the lovely lady at the front desk, Jamiliah, went out of her way to search and search for s room we could get into early. Not the easiest task, but she didn't give up until she made it... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks Paige for letting us know how we're doing. And thank you too, for the shout outs to some of our great staff! I wanted to clarify something though; we actually do have 24 hour rooms service, so I apologize for the confusion. You can "make up for it" the next time you stay here at the InterContinental! Take care. More

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Once or twice a year I travel to Austin since it is my company's HQ. They always put us up at the InterContinental. It is a lovely hotel. The rooms are on the smallish size compared to the Omni around the corner but they are well designed. It is easy to work in the room because the desk is equipped... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi Liz and thanks for that wonderful survey! So glad to know we meet your expectations, and that our InterContinental is your home away from home when you're in Austin. Safe travels and see you next time! More

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The Stephen F. Austin Intercontinental was the best choice I could've made when I booked my lodging in Austin. It started with the great reservations team, and continued with the great customer care of Tammie at the front desk, she followed my needs throughout my 4 day stay! This is a must go to stop for a great Austin Hotel!... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Mr. Quinn, and thanks for those very nice comments! We take great pride in our customer service, and are thrilled to have met your expectations. Take care and hope to see you again soon. More

Lutherville, Maryland
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the first time I had stayed at this hotel in Austin, and I would certainly stay there again. The staff at this hotel would rival those at much more expensive resorts - especially at the front desk. We relied on them for a number of business-related tasks, as well as recommendations for dining and entertainment and they came... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much ebrotman! You touched on an area that we take great pride in, and that's our guest service. We appreciate the Stars and the comments, and hope to see you again real soon! More

San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The location, staff friendliness, room quality and ease of access/egress was superb for a super fun weekend in downtown Austin with a weekend wrapped around an Austin City Limits show! Jamiliah, Trisha, and Robert are all champs!

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Sounds like you took full advantage of Austin while you were here, including ACL! What fun! And thanks DixieW, for the shout out to Jamiliah, Trisha and Robert; you're right, they really are all Champs! Hope to see you again soon. More

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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