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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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311 reviews from our community

Traveler rating
    206
    74
    18
    9
    4
See reviews for
23
105
7
127
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fredericksburg, Tx
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Thanks to Jamiliah for her courteous assistance in making my training event the best possible. It is great to have copy facilities available but better yet to have someone offer to make those copies and assure clarity.

Was this review helpful? Yes
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is great and located in a convenient part of the city but the Concierge Alex Miranda and the Guest Service Agent Tammie Linden are fantastic. They are a great source of information on all things Austin and it seems as though no request is too much for them. It's worth staying at the hotel for there knowledge and... More 

Was this review helpful? Yes
Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is clean and centrally located with very helpful and friendly staff. Tammie was great, as were the others who assisted me. I'm not sure of any airport transportation, though, so a cab cost over $30. Only downside. I would recommend staying here.

Was this review helpful? Yes
Plainview, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful place to stay. The front desk staff and lounge staff are great, they know your name after you check in. We have a meeting every year and Austin and stay here every year. I have already booked our group for next year.

Was this review helpful? Yes
Long Beach, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had some issues at beginning but staff made it right and were extremely helpful Great location to easily get to everywhere that Austin has to offer Tammie Linden was extremely helpful when i needed a computer in a flash

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much for the lovely comments and great rating! Do come back and see us soon! More 

Shamrock, Texas
Top Contributor
134 reviews 134 reviews
34 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I must admit that I was very concerned about the rating I would give this hotel after the "check in" process but things did turn out O.K. The staff at check in were not very friendly or helpful. As it turns out, the person checking me in was "new" and not quite ready for front desk duty. Once the more... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We certainly appreciate your feedback, and glad that the "shaky start" was turned around. Thank you for choosing the InterContinental Stephen F Austin Hotel. More 

Phoenix, Arizona
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 1 week ago

The Intercontinental is a beautiful, historic property. Unfortunately our stay was less than enjoyable. After a long day of apartment hunting and checking our the tree lighting festivities at the capitol, we returned to our third floor room at the Intercontinental. The day before had been a long day between work and travel. We were tired. Tired. The bed in... More 

Was this review helpful? Yes 3
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you for your feedback from your recent stay with us, and please accept our apologies for the noise issues you experienced. I apologize for not having an alternative room to relocate you to. If you would like to discuss further, I can be reached at the hotel, Marilyn. More 

Austin, Texas
Top Contributor
59 reviews 59 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

The InterContinental is a great hotel in a great location in Downtown Austin, TX. The Good: Location is perfect. It is central to DT. You can easily walk to the Capital, Dirty 6th Street, West 6th Street, South Congress, Lady Bird Lake Rainey Street and many other great Austin attractions. The staff is the best in class compared to stays... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks so much for the feedback. It sounds like you were able to take advantage of some of the great things Austin has to offer, all within walking distance of the hotel! We're looking forward to hosting you again. Take care. More 

LANSING
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We attended a group function at the Stephen F. Austin staying four nights. Our check-in process was pleasant and the decor of the hotel was very nice with a tall Christmas tree greeting us upon entry. The room we were given was with a king size bed and large bathroom with vanity and a nice view from the fourteenth floor,... More 

Was this review helpful? Yes 1
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thank you for taking time to provide feedback. I want to apologize for your frustrating stay with us. As you can see from other surveys, it is not the norm, however, if you would like to discuss I am certainly available; feel free to contact me at the hotel, 512.457.8800 and ask for Marilyn. More 

Mineola, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here while we were scooping out Austin for a potential move. I loved how close this hotel was to all the main attractions downtown. The hotel staff went out of their way to make us feel welcome and taken care of. We booked a King room and it was the perfect size for us. I... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks for those very nice comments! We're glad you enjoyed your stay at the InterContinental, and hope too that you got a good feel for Austin and want to make it your home! Take care. More 

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin
Hotel Style:
#4 Luxury Hotel in Austin
#5 Business Hotel in Austin
#9 Romantic Hotel in Austin
#19 Family Hotel in Austin

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