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InterContinental Stephen F. Austin

#8 of 191 Hotels in Austin
Certificate of Excellence
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701 Congess Avenue, Austin, TX 78701
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InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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449 reviews from our community

Traveler rating
    301
    103
    28
    13
    4
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38
150
11
182
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW

Small room, high price. Unless you have to be in this block give it a miss. Old hotel, not really charming. Staff was friendly. No breakfast because chef was a no show. Who knows what happened, but at over $400 a night they should have a backup beyond comping a continental breakfast. Charming bar terrace, recommend it but stay somewhere... More 

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Melbourne
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Very disappointing. Room (709) very small,, and bathroom small as well. I am an IHG gold member and expect way better treatment. My colleague who has no membership was put into a semi suite type room, where as we ended up with this phone box sized room. How does that work? For the price this room was unacceptable

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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great hotel and the customer service is fantastic. Location is ideal and within walking distance to anywhere you need to be in downtown Austin. Gamily Paschal, my Guest Service Agent was fantastic and took care of me. Remembered me from my last stay two months ago and was extremely friendly and supportive.

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
15 reviews 15 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Everything about this hotel was just fine. No complaints except the very slow elevators and expensive valet parking. We really enjoyed their restaurant, The Roaring Fork. They have a well trained staff and great chefs. Would stay there again, especially if we didn't have a car!

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello there and thanks for the feedback. Sorry you found our valet pricey; it's true, parking in downtown Austin is getting harder and harder to find. I will tell you though, that our parking fees are in line with the other downtown hotels. Aside from that, we're so pleased that you enjoyed your stay with us here at the InterContinental,... More 

Laguna Beach, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location perfect. Service is attentive and needs are anticipated with excellent consistency. Very comfortable with a little bit of nastalgia with a modern flair. Club level a much to complete your stay in style and comfort. Stay in the middle of the action that Austin offers. You Will Love It !!!

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much Patrick M, for the very lovely comment. Everyone here at the InterContinental appreciates your business and hope that we're able to welcome you back soon! More 

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

My wife and I were in Austin for a good friend's wedding. Although we stayed across the street at the Driskell Hotel we spent a lot of time catching up with old friends who were staying at this hotel. We wished we would have just got a room here instead. This hotel just has more of a cozy feel to... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi gabreil m and thanks for the shout-out! We'd love to have you as our guests, both in the bar and sleeping room! Hope to see you the next time you make the short trip from San Antonio to Austin! More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is by far my favorite place to stay in Austin. It's also got my favorite bar, so that's pretty convenient. The bartender, Cari, was always very friendly and makes a mean Moscow Mule. If you're looking for an old Texas hotel with a lot of character, this is it.

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

What nice feedback, thanks so much! And you're right, Cari in Stephen F's is awesome, and a great person to have working here at the InterContinental. Come on back and see us again soon; we'll save a seat for you on the Terrace! More 

Eagan, MN
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Great, clean rooms. Great staff. Great location. We got a pretty good last minute deal on HotWire ($128 per night) and got a suite upgrade by being IHG Priority Club members. It was a junior suite and it was huge, with a sleeper sofa. These aren't normal sleeper sofas, they are actually memory foam mattresses. The only problem was in... More 

Was this review helpful? Yes 1
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Wow indeed! Thanks so much for that great feedback and for the shout-out to Jamiliah. You're right, she's a super star with a gift of making our guests feel right at home. So glad you got to get to know her, and especially glad you chose the InterContinental as your hotel while in Austin. Do come back and see us... More 

Girl on EI
2 reviews
5 of 5 stars Reviewed 1 week ago

Recently stayed and had an outstanding experience from the moment we arrived. Jamiliah with guest services provided a personal touch by greeting us warmly daily and helping us find the best opportunity to enjoy our stay at the hotel and experience Austin. Sam, food service manager, was helpful and sincere in assisting us to find an enjoyable experience during our... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks so much for staying with us here at the InterContinental, and for the very kind comments! You hit on two of our super stars, Jamiliah and Sam. They're both great ambassadors for us. So pleased you enjoyed your stay with us, and hope to see you again real soon. Take care. More 

dallas
Top Contributor
94 reviews 94 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

From the time we cheeked in and out this hotel was dedicated to assisting us. We accidentally broke protocol when we grabbed our own luggage rack and took it to our room. The bell boy ran up five flights of stairs to get to us as we open the door so that he could do his job and show us... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

What lovely comments, thank you boldgo! So glad you enjoyed your stay with us here at the InterContinental; do come back and see us soon, and take care. More 

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