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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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#6 of 184 Hotels in Austin
262 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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262 reviews from our community

Traveler rating
    180
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    13
    6
    4
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21
85
5
109
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carlsbad, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We attended a business conference over a long weekend in mid-September and despite the heat and humidity we were able to get out and enjoy the sights and sounds of Austin. The bell/valet team were exceptional; opening doors, friendly, courteous, & very professional. Front desk staff & concierge very courteous, helpful, obviously well trained. We had requested a lower floor... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So glad you enjoyed your stay in Austin, and that you and your wife were able to take advantage of some of the fun venues we have to offer! The next time you're here, ask our front desk if you could have a larger room, and we'll do our best to make it happen. Thanks again and take care. More

Ottawa, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Had an excellent stay! From the moment we arrived with the Valet service getting us checked in and delivering our luggage, to checking in and Jamiliah at the front desk greeting us and making sure we were taken care of as far as room selection. We ended up with a corner suite on the 15th floor which was truly wonderful.... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi and thanks for the great 5 Stars, AND the shout-out to some of our great folks here at the InterContinental, especially Jamiliah! She has a gift of making our guests absolutely feel at home and really, just makes our property even more special. We appreciate the recognition, and your business; hope to see you again very soon. More

New York, New York, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We had a wonderful experience staying at this hotel. It started off well when we had arrived much earlier than expected and the lovely lady at the front desk, Jamiliah, went out of her way to search and search for s room we could get into early. Not the easiest task, but she didn't give up until she made it... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thanks Paige for letting us know how we're doing. And thank you too, for the shout outs to some of our great staff! I wanted to clarify something though; we actually do have 24 hour rooms service, so I apologize for the confusion. You can "make up for it" the next time you stay here at the InterContinental! Take care. More

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Once or twice a year I travel to Austin since it is my company's HQ. They always put us up at the InterContinental. It is a lovely hotel. The rooms are on the smallish size compared to the Omni around the corner but they are well designed. It is easy to work in the room because the desk is equipped... More

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi Liz and thanks for that wonderful survey! So glad to know we meet your expectations, and that our InterContinental is your home away from home when you're in Austin. Safe travels and see you next time! More

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

The Stephen F. Austin Intercontinental was the best choice I could've made when I booked my lodging in Austin. It started with the great reservations team, and continued with the great customer care of Tammie at the front desk, she followed my needs throughout my 4 day stay! This is a must go to stop for a great Austin Hotel!... More

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Lutherville, Maryland
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the first time I had stayed at this hotel in Austin, and I would certainly stay there again. The staff at this hotel would rival those at much more expensive resorts - especially at the front desk. We relied on them for a number of business-related tasks, as well as recommendations for dining and entertainment and they came... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you so much ebrotman! You touched on an area that we take great pride in, and that's our guest service. We appreciate the Stars and the comments, and hope to see you again real soon! More

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The location, staff friendliness, room quality and ease of access/egress was superb for a super fun weekend in downtown Austin with a weekend wrapped around an Austin City Limits show! Jamiliah, Trisha, and Robert are all champs!

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Sounds like you took full advantage of Austin while you were here, including ACL! What fun! And thanks DixieW, for the shout out to Jamiliah, Trisha and Robert; you're right, they really are all Champs! Hope to see you again soon. More

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Spent a couple of days here for work: terrace bar is great for a beer, food downstairs was very good (fish), staff were helpful at the business centre (thanks Tammie). I can more than recommend it for a stopover, David.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We appreciate your comments and recommendation David from London! Please do come back and see us should your travels bring you back to Austin. Take care. More

Dallas, Texas
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Older hotel in the city center that has been updated nicely. Great service through out from everyone I encountered, even the maintenance man in the hall who asked how my day was going. Great location near Congress and Sixth Street. We booked an upgraded King room and it was very well decorated, spacious and a great experience. Quiet, comfortable and... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Glad you enjoyed your stay with us, and for the mention of the bedside controls. They're pretty cool, aren't they? Just a small renovation detail that we are so proud of. Thanks for taking time to share your comments and for the nice recommendation! More

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

From the moment I arrived, I was greeted by the hotel's friendly staff. I received exceptional service from Jamiliah Paschal at the front desk who went above and beyond to make sure that everything was handled quickly and efficiently during my stay. The hotel is located right in the heart of Austin and you can even see the State Capital... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello DCM460, and thanks for the very flattering review! We take tremendous pride in exceeding our guest's expectations; I'm glad you enjoyed your stay in Austin and with us at the InterContinental Stephen F. Austin Hotel! More

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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