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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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297 reviews from our community

Traveler rating
    199
    71
    16
    7
    4
See reviews for
22
101
7
121
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel, great rooms and bar. Staff are all very friendly and professional. Feeling very pampered and spoilt! Another great Intercontinental Hotel. Special thanks to Tammi and the front desk staff for ensuring our reservations were properly interpreted. Rooms are spacious and very quiet.

Was this review helpful? Yes
Encinitas, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very good if you're willing to spend the money. The ambiance is great, as is the staff (helpful and friendly). The only thing that knocked it down from five to four for me was that they charged for their wifi.

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Fort Myers, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

We recently spent a week there and visited with the concierge (Eleni) each day. She took exceptional time and personal interest to make recommendations tailored to what we would like to do/see, far more that standard boiler plate lists. The entire staff was friendly and accommodating. The facilities were nice, as are the restaurants (many nearby places are well worth... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you, Ryan O, for the great shout-out to our wonderful Concierge Eleni! You're right, she's such an asset to our property and we're really glad she's in the lobby day in and day out, along with our other Concierge Alex, greeting guests and pointing them in the direction of all the fun venues Austin has to offer! Hope to... More

Denver, Colorado
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Really nice hotel. Good service, great location, good rooms. Rooms were comfortable, albeit a bit dated. But awesome bar in lobby/second floor, with great balcony overlooking street below. Walk to everything. Easy drive to/from airport.

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Denver! Thanks for the great comments, and hope to see you again the next time you venture out of beautiful Colorado! More

Williamsburg, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is centrally located on the corner of Congress and 7th; easy walking distance to many restaurants and bars. All the staff we interacted with were gracious and attentive. Our room was small but stylishly and comfortably furnished. The bed was extremely comfortable and the A/C worked well and was quiet. We had an end room and did not... More

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thank you so much for the lovely comments! Hope we're able to welcome you back the next time your travels take you out of beautiful Virginia and into Austin. Take care. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived after a long drive, to be met by very helpful and cheerful bell boys who provided excellent directions to drop the car off. Free upgrade to a lovely big room on the 14th floor with plenty of space is always welcome and the room was lovely. Great view and lovely light and spacious. Everything was very clean and... More

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

We are so pleased you enjoyed your trip to Austin and to the InterContinental! And yes, we do have quite a few international properties; we sure appreciate your loyalty! Safe travels. More

Modesto, California
Top Contributor
74 reviews 74 reviews
26 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

The Stephen Austin InterContinental was located in a perfect location. Congress and 7th streets in downtown Austin. The Capital was north and Lady Bird Lake was south. The staff at the hotel were amazing. From the person that opened our car door- to the front desk- to the bartenders- and of course the concierge was fantastic. I do not remember... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Well, thank you so much for those great comments, we truly appreciate them, and hope we're able to welcome you back soon! Take care. More

Norwalk, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel after not staying there for about a year. Business brought me to town and I naturally thought to stay here. The quaint old world feel and attention to the customer in the past made me excited to be staying there again. I arrived to find out that my reservation was mixed up along with the... More

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Connecticut and thanks for the feedback. I am terribly sorry for the problems you encountered while staying with us recently. As you can see from the other surveys, it is not the norm, but I do understand how frustrated you must have been. If you would care to discuss, I'll be more than happy to speak with you. You... More

Urbandale, Iowa, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent the first two nights of our 20th anniversary trip to Austin, including the F1 race, at the InterContinental. The accommodations were great, enhanced by a free upgrade. The location is wonderful, within walking distance of the Capitol, amazing food, and great live music. The front desk provided great recommendations for dining and were always friendly.... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Amy R anda belated Happy Anniversary! Thank you so much for the wonderful recommendation and for allowing us to be part of such a special day. More

Old Lyme, Connecticut
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in perfect walking distance of the 6th Street scene, close to several good restaurants, nightclubs, the original Whole Foods and more. The rooms are spotless, roomy and comfortable. Our first night there, we had a lovely dinner nearby, then decided to check out the music scene on 6th St. We heard somebody we liked playing at an... More

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

What a nice survey, thank you! Austin has so much to offer and I'm pleased our Concierge was able to point you in the direction of some venues that suited your taste. Thank you for your comments and for stay with us at the InterContinental! More

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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