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InterContinental Stephen F. Austin

#12 of 193 Hotels in Austin
Certificate of Excellence
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701 Congress Avenue, Austin, TX 78701
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InterContinental Stephen F. Austin
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612 Reviews from our TripAdvisor Community

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Cedar Park, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a splendid overnight stay at the InterContinental Stephen F. Austin. The staff was very efficient and friendly, without being cloying, and really seemed to actually enjoy their jobs and take pride in them. We enjoyed a very comfortable club suite on the 15th floor with a view of the newly restored Paramount sign and the capitol. Small details... More 

Helpful?
Thank Ambient_Noise
Level Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

There is a funny smell in reception which is the first indication that this hotel is old and dated. The rooms are small and noisy as there is a lot of noise pollution through the walls. Worst thing about the rooms is how dated and old feeling they are. The windows were dirty and covered in condensation constantly and the... More 

Helpful?
Thank Michael O
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

I am so sorry that you didn't enjoy your stay with us. As you can see from other guest's surveys, that's not the norm, but I do understand if we didn't meet your expectations. Should you care to discuss further, I can be reached at the hotel. Thank you for your feedback. More 

Winnipeg, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel from Jan 30-Feb 5, 2016. It is beautifully decorated. The rooms are quiet and comfortable. I found it was walking distance to everything. The restaurant was delicious. I used the gym daily- it is a great facility. The front desk staff was very helpful. I will be back!

Helpful?
Thank lbrew1974
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thank you so much for the lovely review. We are so pleased that you found the InterContinental to be acceptable, and hope that we have the privilege of welcoming you back one day soon! Take care. More 

Friendswood, Texas
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

During my stay, I felt like I was not in a hotel but someone's guest room. The details made it so welcoming. I had a corner room with two big windows. The room was very clean and comfortable. It also had a very large flat screen TV as well. The staff was very friendly and helpful. It was an easy... More 

Helpful?
Thank Darlene C
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello Darlene C and thank you so much for letting us know how we're doing! We are so pleased that you chose the InterContinental during your Austin visit. Do come back and see us again! More 

Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a one night getaway from Houston. It is a beautiful hotel with a great terrace bar. The drinks are expensive but it's a great location with a wonderful setting. The rooms were comfortable and had been updated. It was comfortable and even though not small felt cozy. We'd spend another weekend at the hotel when in... More 

Helpful?
Thank Chrisf354
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hi Chrisf354 and thank you very much for the great feedback. Hope to see you again soon for another "getaway"! Take care. More 

Noord, Aruba
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel 3-times a year for work staying in an assortment of hotels. When we walked into the InterContinental Stephen F. Austin, I thought, not our typical place to stay. We stayed for 4 days with half being for work and half for pleasure. All I can say is, what charm!!!! We first met up with Neftali "Nef" Palomares at... More 

Helpful?
Thank Deb B
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

You're absolutely right, Nef is such a wonderful ambassador for the InterContinental, thank you so much for mentioning her specifically! And thank you too for staying at the InterContinental! More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the most guest friendly hotels that I have stayed at. In my business career I have literally stayed in over 1000 hotels and the Stephen Austin is one of the top of the list. The day guest manager, Isso has the entire staff trained and directed toward being customer friendly, from the valet at the front door to... More 

Helpful?
Thank Dale Z
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So glad you enjoyed your stay with us. We appreciate the kind comments, and also for choosing the InterContinental during your Austin visit. Do come back and see us again the next time you're in the area! More 

Bloomington, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a mistake made in my reservation, it was made for one day earlier than I arrived. When I was greeted at the front desk by Victoria, she was very nice, found and it and said no problems, we will change your reservation to today. I checked it, thought all was fine. When I check out, same girl, said......can... More 

Helpful?
2 Thank Richard L
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thank you for the feedback. I do apologize for your frustration, and it is my understanding that our front office manager will be contacting you to discuss. More 

vancouver island
Level Contributor
145 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Intercontinental in Austin clearly deserves its high ranking —in fact, I would rank it even higher. We have stayed at the Four Seasons in the past, and I enjoyed our time here even more. The staff was amazing, from Eleni at the concierge desk to Madison who helped with our booking, to the guys at the Valet stand outside,... More 

Helpful?
Thank buford33
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

So glad you enjoyed your stay with us buford33! Thank you for your business and for taking time to share your feedback. Take care and hope to see you again soon. More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a short weekend getaway and this hotel did not disappoint. The location was excellent. We were able to walk to sixth street and enjoy many drinks at a couple of bars. The hotel staff was very friendly and efficient. The rooms were nice and clean. We were able to take advantage of the indoor pool and... More 

Helpful?
1 Thank Connie H
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello there Connie H. and thank you for the feedback. So glad you enjoyed your stay with us here at the InterContinental, and also glad you were able to experience so of what our great little city of Austin has to offer! Hope to see you again soon. More 

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