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InterContinental Stephen F. Austin

4.0 of 5 701 Congess Avenue, Austin, TX 78701
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Certificate of Excellence 2014
InterContinental Stephen F. Austin
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InterContinental Stephen F. Austin
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325 reviews from our community

Traveler rating
    216
    78
    18
    9
    4
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26
108
9
131
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brownwood, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Ferhat Turan provided me with OUTSTANDING WORLD-CLASS customer service. He has a sharp focus on proving nothing less than total customer satisfaction. That is why he epitomizes GREAT customer service!!! Thank you Ferhat!

Was this review helpful? Yes
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Kemal Kara and ferhat Turah at the front desk were very accommodating. They were incredibly helpful with the check in process, and throughout the rest of our stay. We will definitely come back again!!

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a fantastic hotel with some minor issues. The lock to the bathroom door was broken, so my wife and children were forced to use the do not disturb sign to indicated the occupancy of the restroom. Also, the room was very small. I highly recommend this hotel to singles and couples without children. The wifi in this hotel... More 

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Austin
Top Contributor
56 reviews 56 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hardest part about writing this review was whether to give this hotel 4 stars or 5 ? The 5 stars rating should be reserved for a very select few hotels in the world because there is no such thing as a "6" star hotel here on Tripadvisor. The memory I have of our stay there is very very pleasant,... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

The stay at the hotel was excellent BUT Tammy in reservations/customer service was the best, stay here at this famous Hotel when in town. The location of the hotel is probably about the best in town, very convenient to all of the local "districts"! Enjoy

Was this review helpful? Yes
Concord, New Hampshire, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The accommodations are fantastic but the service is OUTSTANDING. The location is perfect for downtown - the bar offers a comfortable inside AND outside sitting area - and the restaurants have great food. Jemeliah was particularly helpful.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you for the comments and for staying with us here at the InterContinental! And we agree, Jamiliah is fantastic! More 

Boulder, Colorado
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is my go-to hotel when staying in Austin. The hotel is quaint, the staff is great, and the terrace is one of the best places to have a drink downtown. If you're looking for something historical and lower key than the standard hotels, this is your pick. Tammy and Jamilah have always been extremely helpful as well. The whole... More 

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StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

What lovely comments, thank you so much! We love being your favorite hotel in Austin, and hope we can see you again real soon. Take care. More 

Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

We were in town to celebrate a birthday and we had a great time at the hotel. Kemal and Coretla at the front desk were very helpful and provided us with everything we needed. We also enjoyed hanging out at the second story bar during the day to pass some time. Staff was awsome throughout the hotel.

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Thank you for taking time to provide some comments from your recent stay with us. We're so pleased that you chose the InterContinental and hope we get see you again soon! More 

Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I traveled to Austin and stayed in mid December for one night on business. Beautiful hotel and great downtown location. Standout was the Concierge service I received by Eleni. She had great energy, smile and was very helpful!!

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

I have to agree, Eleni is just wonderful! We love her and I'm glad you did as well. Hope we can welcome you back again soon, this time for a longer stay! Thank you so much for the comments. More 

St. Albert, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Having stayed at other Intercontinental hotels I can say that the Stephen F. Austin definitely lives up to the reptutation they hold. Although from the outside it looks quite simple, as soon as you step in you can feel the elegance. The only issue was the elevators are confusing in much need of an upgrade. My trip was really made... More 

Was this review helpful? Yes
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review

Hello and thank you so much for the great comments! I'm glad we met your expectations, and particularly glad you were able to experience some of what Austin has to offer. You're right, Eleni is awesome; I'll be sure to pass your comments on to her. Take care and come see us again soon! More 

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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin
Hotel Style:
#3 Luxury Hotel in Austin
#5 Business Hotel in Austin
#9 Romantic Hotel in Austin
#14 Family Hotel in Austin

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