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All 188 Austin hotels

Extended Stay America - Austin - Northwest - Research Park

2.5 of 5 Hotel   |   12424 Research Blvd., Austin, TX 78759
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Extended Stay America - Austin - Northwest - Research Park
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Ranked #144 of 188 Hotels in Austin
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55 reviews from our community

Traveler rating
    8
    13
    8
    8
    18
See reviews for
10
8
5
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Northwest - Research Park
See the most recent reviews
Dallas, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 11, 2013

Filth, smelly, depressing, old, total lack of management. Police are called daily with crime issues, management ignores all issues and stays hidden either smoking or hidden doing no idea what, because it clearly doesn't show. Towels, when they have them, are covered in hair. A smoke plume, musty cooking smells, no porter, stained carpeting from housekeeping dragging trash down the... More 

Was this review helpful? Yes 5
Pueblo, Colorado
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 19, 2013

Management...Below average Not friendly at all. Disciplined staff in of guest "I am the manager!" No one spoke unless spoken too first. Cleanliness...Way below average Black mold in the grout in the tub Stains in the carpet Musty smell in the rooms Hallways smelled terrible Dirty wet floors at exit Trash and nails in parking lot Breakfast... Frequently out of... More 

Was this review helpful? Yes 5
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 9, 2013

I made my reservation 5 months in advance and 1 day before I arrived they just send an e-mail telling that they do not have the room I booked available so they just gave a smaller room at the same rate. the worst part was that when I did the check in in the balance there were a note say... More 

Was this review helpful? Yes 2
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

It was good. My only 2 complaints were that the hall ways smelled like cigarette smoke and the wifi didn't work. Other than that the room was decent. I would stay again. The location was great. Close to alot of stores, restuarants and freeway.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm very sorry to hear that the WiFi was not working properly during your stay and that there was a smoke odor in our hallways. Our maintenance staff is currently working to correct these issues so that they do not affect our future guests. Still, I am... More 

Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 18, 2013

I was amazed at how at home I felt while staying here. Staff was excellent at getting us settled in and that's very helpful for my autistic son who's 6. I so look forward to staying here again soon as the location is great. Lots of shopping close by. Loved the pool as well. Great opportunity for my son to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that you felt at home during your stay with us. Thank you again for sharing your experience and for your kind words about the hotel and staff. We look forward to welcoming you back during your next stay! More 

New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 12, 2013

This charming hotel has everything that a traveler need, but most of all the courtyard and pool area is quite inviting, an oasis during the hot summer days of Austin. with two giant oak trees and a well organize and clean environment. It really refreshes the mind and relaxes the body after a long day at work. I have been... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our lovely pool and courtyard area. As well, it is really wonderful to know that our staff provided you with such great customer service, especially Amalia. Thank you again for sharing your experience with us. We look forward to... More 

Boise, Idaho
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

Loved the room and the view....price well worth the stay! Kitchen a plus with kids...full size fridge! could use a larger sleeper sofa which would make it more worth while. Do ask for a room with doors between living room and king bed, that would be nicer.... Easy access to Mopac and 183 etc... Shopping, food etc all near as... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I received a copy of your review, and wanted to thank you for taking the time to provide us with your wonderful feedback. I'm glad that you appreciated our lovely poolside view and the other amenities we offer at our hotel. As well, I am very happy that you found your room to be comfortable and our location to be... More 

USA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

I'm not sure why there are so many negative reviews. I spent a weekend here June 7-9, visiting family in the area. The room on the 3rd floor was clean, great air conditioning, sparsely stocked but adequate kitchen with a small but full size refrigerator, microwave, coffee maker, and 2 burner cooktop. The staff was welcoming and friendly. I did... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Jordan - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay and considered it a great value. It also great that you found our hotel to be conveniently located right near where you needed to be on a daily basis. Thank you again for sharing your... More 

Portland, Oregon
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed June 2, 2013

Let me start by saying I didn’t make the reservation here, and I never will. My company made the reservation for a week-long training. Our party had four rooms, and the hotel did a great job booking us close together. Check in was problematic because they could not find us by name, but the staff were friendly and accommodating, but... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the odor and level of cleanliness in your room is truly regrettable. I have personally brought these issues to my housekeeping and maintenance staff to better train them on our cleaning as well as inspection procedures. Also, the grab-and-go breakfast is a new feature... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

This was a good stay for the price we paid. After reading some reviews I was a bit hesitant to book here but we were out of options and really tired. The room was very large and nice and was very clean. The breakfast left some to be desired but all of the staff were extremely friendly. There was a... More 

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

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Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay

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