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All 184 Austin hotels

Extended Stay America - Austin - Northwest - Research Park

2.5 of 5 Hotel   |   12424 Research Blvd., Austin, TX 78759
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Ranked #162 of 184 Hotels in Austin
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48 reviews from our community

Traveler rating
    6
    11
    7
    7
    17
See reviews for
9
6
5
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Northwest - Research Park
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Austin, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 2, 2014 via mobile

Read every bad review about cleanliness, poor service, bad behavior by staff and management, rudeness, poor management and multiply it by ten. Not a safe or comfortable place, nothing works even after putting up with months of inconvenience caused by horribly done renovation. It really is a bad place, do yourself a favor and stay away.

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a bad experience during your stay with us. In response to your feedback, I am working with the staff to improve our cleaning services,... More

Bangalore, India
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 22, 2013

It is a typical Extended Stay budget hotel - this has a pool which was good and was maintained well. The Gym was also well kept. The rooms were typical - averagely maintained with old and beaten carpet. Kitchen had all the basic needs addressed. Overall no complaints. All in all the stay was good. Front desk helped me with... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that our staff was able to help you find your way around the area during your stay. We are currently refreshing our rooms with new carpet and flooring to make it a better way to stay. Thank you for choosing Extended Stay Hotels. We hope... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2013

The corridors are smoke filled from people smoking in the hall and stairwell landings. There is a loud group that congregates on the patio in the wee hours of the morning. Kids running up and down the hallway after midnight. Grounds and building are dirty with trash not being picked up. Water was cut of on Monday and again on... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 11, 2013

Filth, smelly, depressing, old, total lack of management. Police are called daily with crime issues, management ignores all issues and stays hidden either smoking or hidden doing no idea what, because it clearly doesn't show. Towels, when they have them, are covered in hair. A smoke plume, musty cooking smells, no porter, stained carpeting from housekeeping dragging trash down the... More

Was this review helpful? Yes 4
Pueblo, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 19, 2013

Management...Below average Not friendly at all. Disciplined staff in of guest "I am the manager!" No one spoke unless spoken too first. Cleanliness...Way below average Black mold in the grout in the tub Stains in the carpet Musty smell in the rooms Hallways smelled terrible Dirty wet floors at exit Trash and nails in parking lot Breakfast... Frequently out of... More

Was this review helpful? Yes 4
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 9, 2013

I made my reservation 5 months in advance and 1 day before I arrived they just send an e-mail telling that they do not have the room I booked available so they just gave a smaller room at the same rate. the worst part was that when I did the check in in the balance there were a note say... More

Was this review helpful? Yes 1
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013

It was good. My only 2 complaints were that the hall ways smelled like cigarette smoke and the wifi didn't work. Other than that the room was decent. I would stay again. The location was great. Close to alot of stores, restuarants and freeway.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm very sorry to hear that the WiFi was not working properly during your stay and that there was a smoke odor in our hallways. Our maintenance staff is currently working to correct these issues so that they do not affect our future guests. Still, I am... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2013

I was amazed at how at home I felt while staying here. Staff was excellent at getting us settled in and that's very helpful for my autistic son who's 6. I so look forward to staying here again soon as the location is great. Lots of shopping close by. Loved the pool as well. Great opportunity for my son to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that you felt at home during your stay with us. Thank you again for sharing your experience and for your kind words about the hotel and staff. We look forward to welcoming you back during your next stay! More

New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 12, 2013

This charming hotel has everything that a traveler need, but most of all the courtyard and pool area is quite inviting, an oasis during the hot summer days of Austin. with two giant oak trees and a well organize and clean environment. It really refreshes the mind and relaxes the body after a long day at work. I have been... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our lovely pool and courtyard area. As well, it is really wonderful to know that our staff provided you with such great customer service, especially Amalia. Thank you again for sharing your experience with us. We look forward to... More

Boise, Idaho
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

Loved the room and the view....price well worth the stay! Kitchen a plus with kids...full size fridge! could use a larger sleeper sofa which would make it more worth while. Do ask for a room with doors between living room and king bed, that would be nicer.... Easy access to Mopac and 183 etc... Shopping, food etc all near as... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I received a copy of your review, and wanted to thank you for taking the time to provide us with your wonderful feedback. I'm glad that you appreciated our lovely poolside view and the other amenities we offer at our hotel. As well, I am very happy that you found your room to be comfortable and our location to be... More

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Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
120

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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