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All 184 Austin hotels

Extended Stay America - Austin - Northwest - Research Park

2.5 of 5 Hotel   |   12424 Research Blvd., Austin, TX 78759
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34%
Ranked #166 of 184 hotels in Austin
  • Overview
  • Reviews (47)
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47 people have reviewed this hotel

Traveler rating
    5
    11
    7
    7
    17
See reviews for
9
5
5
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Austin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2014 via mobile

Disgusting! If there was a score less than one, that is what I wod give it. Roaches, stains, filth. Creepy people everywhere. Transients sleeping at the doors. Fire alarms going off for no fire. Management just smiles and shrugs their shoulders. Never ever again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues during your stay. I will be meeting with my housekeeping staff to address these issues with them and to review our cleanliness standards. As well, I apologize for the disturbances you experienced at our location and the discomfort you felt towards... More

Atlanta, Georgia
1 review
1 of 5 stars Reviewed June 26, 2014

sooo sooo sooo bad couldn't even see the lady that checked me in - she was sitting in a chair so low that I didn't know she was there. Screens on windows bent from people trying to get in, stained pillow cases, hair dryer didn't work and they didn't have an extra, cockroach on the floor in the "breakfast area",... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies for the cleanliness issues and condition of your room. In response to your feedback, I will be working with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I will share... More

Austin, Texas
1 review
1 of 5 stars Reviewed June 12, 2014

Unsanitary conditions, bugs, hair all over the restroom, only roll of toilet paper was soaked, busted microwave, dead batteries in tv remote, dirty pilow cases and bed sheets....just disgusting and regrettable....this ruined what was supposed to be a mini-vacation get away...

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 5, 2014

When we first arrived the staff was friendly enough and directed us to our room, if only to pull the wool over our eyes...When we walked in we were hit is the face by a horrible chemical/ smokey smell that was heightened by the fact that the AC was blowing at full speed on 60 deg making it quite stale... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2014

Checkin agent had her speech memorized and mumbled it so fast I couldn't understand her. The room was quiet & clean. The A.C. was set to 60 degrees when we entered (easy fix). the one cockroach I stomped in the bathroom was alone... no biggie, this is Texas. All in all a pleasant experience.

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 11, 2014

Prebooked on hotels.com. Arrived at 1am after a 4.5 hour drive (with early business meeting scheduled for the morning) to find the hotel overbooked and two other couples in the same boat as us. Was able to get in a room after another couple deemed only available room unworthy. Room was smaller than I booked, but there were literally no... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 30, 2014

Our extended stay just never worked out here and I'm going to try to stay as objective in this review as possible. Our length of stay was about three months for work. Pros: nice room with comfortable accommodations. That's about it. Really was one of the nicer rooms at ESA we've seen. Cons: Arrived day one and didn't have a... More

Was this review helpful? Yes 1
Petaluma, CA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2014

That's what my friend said of our room. Luckily, she was wrong. We had no light in our bedroom, our phone line was dead. Staff was unprofessional. They never helped me get a lamp for our room but did a fantastic job wasting my time. Everyone who works here is completely apathetic about their jobs, and I can't say I... More

Was this review helpful? Yes 1
Conroe, Texas
2 reviews
3 of 5 stars Reviewed February 3, 2014

I decided to go to Austin this past weekend Feb. 1st thru 2nd 2014 I made arragements to stay in Extended Stay America again. I booked through priceline.com. This time I stayed at the one you are in the process of remodeling at 12424 Research Blvd, Austin, TX 78759. My room was very clean and updated. The only complain I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about your overall positive experience at our hotel. I am happy that you found your room to be comfortable and clean. As well, it's great to hear that you felt safe during your stay, as guest safety is one of... More

Austin, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 2, 2014 via mobile

Read every bad review about cleanliness, poor service, bad behavior by staff and management, rudeness, poor management and multiply it by ten. Not a safe or comfortable place, nothing works even after putting up with months of inconvenience caused by horribly done renovation. It really is a bad place, do yourself a favor and stay away.

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a bad experience during your stay with us. In response to your feedback, I am working with the staff to improve our cleaning services,... More

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Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
120

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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