I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were disappointed with the location of the hotel, as well as the issues you experienced with the bed linens and heating in your room. In response to your feedback, I am going to make sure my staff... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that the lighting and carpet are not to your expectations, nor the breakfast or coffee we provide not being up to your standard. In response to your feedback, I am looking into different flavor coffee. We continually work to improve our hotel,... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the condition of the room did not meet your expectations. In response to your feedback, I am going to evaluate the condition of the rooms and public spaces to see about replacing worn and outdated items. Also, I will... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that our property did not meet your expectations; however, I am glad to hear that your one night with us was good. We strive to provide everyone with the best in customer service and accommodations. Thank you again for providing us with... More

It was very kind of you to take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The housekeeping staff strives to provide clean rooms for all of our guests. They clean each room every 7-days, or... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies We know that our guests have multiple... More

I recently received a copy of your review of your stay at our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard we work to provide... More