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W Austin

#16 of 191 Hotels in Austin
Certificate of Excellence
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200 Lavaca Street, Austin, TX 78701
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1 room 1 guest
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W Austin
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937 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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All months
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a surprise visit as we were suppose to fly to Ashville NC instead. As soon as we walked in and I saw the lobby I knew it was a great choice. We immediately went up to Wet Bar until our rooms were ready and people watched. The rooms themselves were laid out perfect and we loved the views.... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and Thank you for your recent review. I am so glad to hear that you enjoyed your experience with us. Our team strives to make every stay memorable. We hope to welcome you back again soon! Warm Regards, Drew McQuade More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this location for a staycation/anniversary and I have to say it was absolutely great stay. When I made the reservation with Alex at the front desk, and he told me that he was going to make sure we had a good time, I wasn't expecting for him to go above and beyond. From the attention we received... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello Carl, Happy Anniversary! Thank you for your recent review. I am so glad to hear that you enjoyed your experience with us. Our team strives to make every stay memorable. We hope to welcome you back again soon! Warm Regards, Drew McQuade http://www.tripadvisor.com/ShowUserReviews-g30196-d1889883-r298412079-W_Austin-Austin_Texas.html# More 

Memphis, Tennessee
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago

So disappointing. I had been in Austin all week for business and my husband flew in for the weekend, so we decided to stay at the W when he arrived. We asked for an early check in but didn't get our room until 3 pm. We were allowed to go up to the pool area and wait, so we went... More 

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello Allison, Thank you for your recent review. My sincerest apologies for the disappointment you experienced during your stay. I'd like to learn more about your stay so that I may address your concerns and feedback with my team. I can be reached at drew.mcquade@whotels.com or (512) 542-3633. Thank you in advance, and I look forward to connecting. Warm Regards,... More 

Dallas, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the W. The staff was friendly and professional. The location is perfect in Austin – it is walking distance from quite a lot, including Sixth Street and the Congress Street bridge (to watch the bats). The rooms are decorated with a modern flare. The only knock on the rooms is the shower area is open... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Warm Regards, Drew McQuade http://www.tripadvisor.com/ShowUserReviews-g30196-d1889883-r301089847-W_Austin-Austin_Texas.html# More 

London, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

A very nice hotel - the rooms are large, modern and very comfortable. Service is very friendly and charming. Internet is fast and beds comfortable. Very well located right in downtown Austin, within a walking distance from a lot of restaurants, cafes and music venues. Breakfast is great - I definitely recommend both the Market Omelette as well as the... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your stay with us, and your dining experience in Trace. The market omelet and eggs benedict are a favorite of mine as well. We hope to welcome you back again soon! Warm Regards, Drew McQuade http://www.tripadvisor.com/ShowUserReviews-g30196-d1889883-r298412079-W_Austin-Austin_Texas.html# More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

In Austin for a work conference and could not have asked for better service or experience. Everyone from the front desk, concierge, valet, rooftop pool, restaurant staff, and housekeeping teams were outstanding. Some of the most memorable - housekeeping: after expressing how much I appreciated the chocolates with turndown service, I received a box of their chocolates the next day.... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your experience with us. Our team strives to make every stay memorable. We hope to welcome you back again soon! Warm Regards, Drew McQuade http://www.tripadvisor.com/ShowUserReviews-g30196-d1889883-r298412079-W_Austin-Austin_Texas.html# More 

Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, the W can't be responsible for both of these claims, but they sure are the reason for the fantastic stay! Superb hotel (why would you expect anything less from The W?!), the service was impeccable, hotel upkeep was amazing and, perhaps, the single nicest gym I've ever used at a hotel! We're talking at the caliber of what you'd... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your time with us, and I appreciate the feedback on our WET Deck pool. We hope to welcome you back again soon! Warm Regards, Drew McQuade More 

San Francisco, California
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent my bday weekend here and this hotel + SPG stepped up with a terrific room upgrade plus desserts delivered to room both days. Very much appreciated. The W brand can be very hit and miss but I liked this one a lot. Lots of exposed concrete countered by nice modern decor and furnishings with Texas touches. Several really nice... More 

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I'm happy we could make your birthday trip so memorable! We can't wait to welcome you back again soon. Warm Regards, Drew McQuade More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

I'm a frequent guest here. About once a month. I've gotten to know a lot of the staff there, but there is one staff member that has really stood out and goes above and beyond for me when I stay here. Ms. Marian Lopez works in the office. You will probably never see her but if you call, I would... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for being such a loyal guest. I am so glad to hear that Marian is able to elevate your stays with us and I'll be sure to pass the kind words along. I appreciate your feedback and we can't wait to welcome you back again soon! Warm Regards, Drew McQuade More 

Toronto, Canada
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm a long time fan of the W brand and this hotel exceeded all expectations. Great service. As an SPG lifetime Platinum member I was upgraded to a 2 bedroom 2 bathroom suite. VERY NICE. Beds are exceptional comfortable and the decor is funky and eclectic and had some nice local touches. Will definitely stay again next time in Austin

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that we surpassed your expectations as a valued SPG Platinum member. I appreciate your feedback and we can't wait to welcome you back again soon! Warm Regards, Drew McQuade More 

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