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W Austin

#16 of 191 Hotels in Austin
Certificate of Excellence
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200 Lavaca Street, Austin, TX 78701
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W Austin
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W Austin
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846 reviews from our community

Traveler rating
    541
    187
    71
    22
    25
See reviews for
74
277
37
245
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Houston
Top Contributor
58 reviews 58 reviews
33 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

Speedy and courteous front desk staff, amazing gym, spacious and clean room, best location. What is there not to love about this property? Breakfast at Trace was spectacular and the service there was flawless. Our room was quiet and perfect for a quick retreat.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

I reserved a room at the W for my father-in-law as part of a gift. He was very impressed by the hospitality, and felt very well taken care of. In particular, at check-in, there was a line, but a nice man with a French accent took care of him. He reports his room was clean and quiet. He thought it... More 

Was this review helpful? Yes
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Perfect service in the best location in Austin. Fun hotel with staff that treat each guest like they would want to be treated themselves...if they were on a night away from it all. The highest quality service in the hotel industry by far.

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San Angelo, Texas
Top Contributor
215 reviews 215 reviews
29 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We have never felt so welcomed than we did as soon as we drove up to The W. The entire staff is so friendly and helpful. Marian had assisted us earlier over the phone and was a great help! We loved the entire experience. Great rooms, super beds, fantastic pool area, and three cool bars. The location is great too.... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your stay with us and that Marian was able to make your stay more memorable. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade More 

Seattle, Washington
Top Contributor
80 reviews 80 reviews
25 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Seriously, my only gripe/complaint about our stay, no coffee in the room or in the lobby. With the price of the room, that should be a given. On to the real review.... Valet/Arrival: We arrived to find a bit of car chaos at the valet area, yet we were greeted promptly by valet, keys passed off quickly, luggage out of... More 

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am glad to hear that you enjoyed our amenities and service experience with my team. Thank you for the feedback regarding coffee makers in room as well. We do have coffee makers available, so in the future I invite you to let my team know in advance and we would be... More 

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I spent a weekend at the W for a wedding party. The WiFi is free if you are a guest, however they tack on a 35$ a day charge for it. If you don't ask at check out to have it removed it is not. I feel this is deceitful. First of all if it is free then don't put... More 

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. My sincerest apologies for the inconveniences you experienced during your stay. I'd like to help to ensure that you have been properly credited, so would like to connect to have my team assist. I can be reached at drew.mcquade@whotels.com or (512) 542-3633. Thank you again for your feedback, and I look forward... More 

Carbondale, Illinois
Top Contributor
64 reviews 64 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First let me say I had an extremely negative experience at a W in another city and swore I would never stay at a W again. At the prices they charge I expect exceptional service. We only stayed there because of the location next to the Moody theater. Yes, the hotel is beautiful, the staff is friendly, the shower and... More 

Was this review helpful? Yes 2
WAustinMgr, General Manager at W Austin, responded to this review

Hello Kathy, Thank you for your recent review. I appreciate your feedback regarding your stay, and my sincerest apologies for the miscommunication on my team's part, in not meeting your service expectations. We strive for a superior customer service experience and I can see that this was not met during your stay. Should you be open to discussing your stay... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

After a weekend stay we arrived back home in Florida and realized we'd left an important item behind in our room. We contacted the Hotel and were directed to Sloan from Risk Management. She immediately located the item and understanding the urgency she hand walked it to a nearby FedEx store in downtown Austin. She was incredibly responsive and went... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I'm so glad to hear that Sloan was able to assist getting your items returned to you. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade More 

Top Contributor
68 reviews 68 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the hotel early and we were checked in which was great. The receptionist was friendly so we got a good feeling about the hotel. Our room was OK but not special considering we are SPG Platinum for life holders. Our main complaint being the room did not have a bath tub. However, the staff made the trip... More 

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New York City, New York
Top Contributor
81 reviews 81 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Had fun sitting on the couch, by the fire, people watchin' w / the wife. The DJ was very clever, mixing in a lot of deep cuts from '70's R&B (Shuggy Otis, Johnny Guitar Watson) w/ contemporary dance and chill music. Interesting selection of beers. But pricey.

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Leonardo, thank you for your recent review regarding your time in our Living Room. We're glad to hear that you enjoyed our DJ and we look forward to welcoming you back again soon. Warm Regards, Drew McQuade More 

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