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W Austin

4.0 of 5 200 Lavaca Street, Austin, TX 78701
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#21 of 184 Hotels in Austin
738 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
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W Austin
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738 reviews from our community

Traveler rating
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    169
    58
    20
    24
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I want to start off by thanking the amazing staff at the W hotel in Austin! Prior to checking in, I emailed the hotel with a question about parking and mentioned that my husband and I were going to be celebrating our 1st anniversary of our marriage! At Check in, we were greeted with nothing but smiles! The man let... More

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Washington DC, District of Columbia
Top Contributor
147 reviews 147 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very cool hotel in great location in downtown Austin, TX! Very close to neighborhood bars and a short walk to the convention center. Hotel rooms are very comfortable and love the baths and bath products.

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McLean, Virginia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Trendy and luxury often intersect, but not at the rooms in the W Hotel Austin. While the rooms are relatively spacious, zero thought was given to how the space would be used. The one closet is tiny, and there are no drawers for clothes. The bathroom has no tub (perhaps some like this omission), and it unceremoniously opens into the... More

Was this review helpful? Yes 2
WAustinMgr, General Manager at W Austin, responded to this review

Hi David, Thank you for your recent review regarding your stay. I appreciate your feedback regarding your room layout, and invite you to contact me personally during your next visit so that I may assist in seeing if there's another room type that might be more to your liking. I can be reached at drew.mcquade@whotels.com or (512) 542-3633. Thank you... More

Dallas, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the W Austin on business. The staff was helpful, the room was great and the location was perfect--within walking distance of everything I needed. I needed to speak with an employee upon checkout and there was only one person to be found for the multiple people who also needed assistance, but overall a great experience. I would... More

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WAustinMgr, General Manager at W Austin, responded to this review

Hello Chelsea, thank you for your recent review of the W Austin. I am glad to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade More

Laramie, Wyoming, United States
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed for a long weekend, our first trip to Austin. Definitely a place to see and be seen, very cool, modern ambiance. Our room on the eighth floor had great skyline views of the city, and a sliver of the river - beautiful! The room wasn't huge, but was well appointed. Very impressed with the customer... More

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WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review of the W Austin. We're glad to hear that you and your husband enjoyed your time with us. Thank you for your feedback regarding our Internet fees as well. In the future, we do offer complimentary wifi in our Living Room space. Thank you again for your feedback, we look forward to... More

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

I live in Austin and attended a business meeting at the hotel. The inside was chic and had a classy but relaxed Austin laid back feel to it. The meeting rooms were nice and the event went off without a hitch. The main reason for my feedback was to compliment the great job by the valet team! Zion and Jake... More

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1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We really enjoyed our time the staff was wonderful mainly near the pool all very attentive. Two employees who really stood out were jesse griffin who always makes you feel at home and Kelsey Rae served great drinks at their AMAZING infinity pool with great cabanas ! Overall wonderful experience !

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WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your time with us and that Kelsey and Jesse were able to make your stay more memorable. We look forward to welcoming you back again soon. Warm Regards, Drew McQuade More

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Overall experience was good - but I would not stay there again. Location - prime! Next door to ACL - walking distance to multiple neighborhoods in the city to eat, have a drink etc. The staff inside were all very good and attentive. The valets could have had a little more hustle. Room was average - expected more for the... More

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I appreciate your feedback regarding your recent stay. My sincerest apologies for any wait times with valet and our housekeeping team. We strive for a superior customer service experience so my apologies that this was not met. Should you be open to discussing your stay further, I can be reached at drew.mcquade@whotels.com... More

Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

When I made my reservation online I stated that there would be THREE ADULTS staying in one room. When I called to confirm my reservation with 2 beds they told me it would be a $50 up charge per night. Alex, the manager I supposedly spoke with, told me ANY bookings through third parties such as Priceline, Expedia, hotels.com, etc... More

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your review. I understand that my team has been in touch with you regarding your reservation, but my sincerest apologies for the frustration you experienced. We strive for a superior customer service experience across all facets of a guest's stay, so my apologies that this was not met. Please let me know if I can... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay at the W Austin and I was very impressed. Great staff, nice room, convenient location. Perfect? No - it always bothers me when an upscale hotel charges for what many budget hotels have included in the room rate for years - INTERNET SERVICE. OK, before I go into a rant on that topic, I'll remind... More

Was this review helpful? Yes 1
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Additional Information about W Austin

Address: 200 Lavaca Street, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Travelocity, BookIt.com, Booking.com, Tingo, Priceline, Otel, Odigeo, TripOnline SA, Hotels.com and Venere so you can book your W Austin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Austin Hotel Austin

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