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W Austin

4.0 of 5 200 Lavaca Street, Austin, TX 78701
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Certificate of Excellence 2014
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W Austin
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W Austin
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820 reviews from our community

Traveler rating
    522
    181
    70
    22
    25
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Top Contributor
61 reviews 61 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Starting with the bellman and working into the front desk, very friendly and can do spirit. The library lounge was perfect for the one rainy day. The restaurant had a dj at lunch! Sunday brunch had a jazz trio. Really, I do want to live at the W in Austin. Also, nice size rooms and wide hallways Conveneint to good... More 

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Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment you enter the lobby of this hotel you immediately get the sense of a trendy and stylish hotel. Front desk staff are very friendly and welcoming and for a want of a better phrase"quite cool guys". Rooms are of great standard and are very clean, comfortable and are suitable for business people and people just on vacation.... More 

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New York, New York, United States
Top Contributor
81 reviews 81 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Visited Austin with a gal pal to attend Quiltcon at the convention center. It is an easy five block walk. We checked in early and our room was ready. Special request for two double beds was comfortable. The room was larger than some W Hotels. The room was also very quiet which I always appreciate. Room service cocktails were promptly... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that you enjoyed your recent stay with us. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade More 

Austin, TX
Top Contributor
50 reviews 50 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Best thing: Staff in the lobby. They were super friendly and helpful every time that we saw them. Not so good things: • Noise level in room: We were on the 15th floor, but could still hear band and siren noise from the street. We also heard hallway noise in the middle of the night as other guests returned to... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I greatly appreciate your feedback regarding your room, and my sincerest apologies for the discomfort you experienced. I'd like to learn more about your stay so that I may address your concerns with my operations team. Should you be open to discussing your stay further, I'd appreciate it. I can be reached... More 

Boston, MA
Contributor
14 reviews 14 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the location of the W. Near several great restaurants including friendly breakfast next door at Austin Java. Also convenient to the capitol building, LBJ library, museums, riverfront, and UT. Staff was very friendly at check-in. Workout facilities were clean and spacious, and the treadmills, etc., were all in working condition and clean. Only downside of our stay was the... More 

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WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I appreciate your feedback regarding your stay. I'm glad to hear that you enjoyed your time with us and found our location convenient. My sincerest apologies for the discomfort you experienced with your bed however, I know how that can impact one's stay. Should you be open to discussing your stay further,... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

W Austin is the best chain joint you'll find in the heart of downtown. Maybe the best locaiton you could ask for in the middle Austin proper. Bigger than a boutique, but not massive like some of the major chains.

Was this review helpful? Yes 1
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am glad to hear that you enjoyed your stay and I look forward to welcoming you back again soon. Warm Regards, Drew McQuade More 

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked the W for the Austin half-marathon and I was extremely disappointed. The room was so tiny I barely had room to place my bag down. I'm not sure who thought it was a good idea to put the A/C equipment in a closet right next to the top of the bed. I felt like I was in a motel... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello Donna, Thank you for your recent review of the W Austin. My sincerest apologies for the discomfort you experienced in your room and with your Trace experiences. Should you be open to discussing your stay further, I'd appreciate it, so that I may address these issues with my team. I can be reached at 512-542-3633 or drew.mcquade@whotels.com Thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Went for a long weekend and had the best time. Highlights are definitely location and service. Location: Cannot beat it. The spot is right on 2nd street. Walk around the shops or rent a bike right across the street (near Austin Java) to the bike path by the river. We did not need a car at all and only cabbed... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am thrilled to hear that you enjoyed your stay with us and that Tim, Marissa, and Paul were able to make your time with us more memorable. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Booked the W Austin through Hotwire expecting a good experience based on the reviews on Tripadvisor. Room not great - two double beds and with view of a building next door. Asked if had King bed and/or view of river was told package didn't include?? Other hotels in area better prices and far better value!

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello Bryan - thank you for your recent review of the W Austin. We strive for a superior customer service and guest experience across all facets of the hotel, so my apologies that this was not met during your stay. I'd very much like to learn more about your stay so that I may address with my team. Should you... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check in to check out our experience at W was amazing. Brice was fantastic at check-in, he was a great first-impression. The room was beautiful and unique. We enjoyed a drink downstairs and once again met great W staff. While having breakfast at Trance we had a problem with the WiFi and the manager there helped us out tremendously.... More 

Was this review helpful? Yes
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am so glad to hear that your stay was enjoyable and that Brice and our Trace manager were able to make your stay more enjoyable. Thank you for the feedback, and we look forward to welcoming you back again soon! Warm Regards, Drew McQuade More 

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Additional Information about W Austin

Address: 200 Lavaca Street, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Amex, Starwood, Despegar.com, Hotwire, Hotels.com, BookIt.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your W Austin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Austin Hotel Austin
Hotel Style:
#2 Green Hotel in Austin
#3 Spa Hotel in Austin
#5 Luxury Hotel in Austin
#8 Romantic Hotel in Austin
#19 Business Hotel in Austin
#34 Family Hotel in Austin

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