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BEST WESTERN PLUS Austin Airport Inn & Suites

2.5 of 5 1805 Airport Commerce Drive, Austin, TX 78744
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BEST WESTERN PLUS Austin Airport Inn & Suites
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BEST WESTERN PLUS Austin Airport Inn & Suites
BEST WESTERN PLUS Austin Airport Inn & Suites
BEST WESTERN PLUS Austin Airport Inn & Suites
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192 reviews from our community

Traveler rating
    98
    59
    20
    12
    3
See reviews for
62
38
8
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kerrville, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

No TV remote in the room. Mold and evidence of water leak along floor molding at head of bathtub. Thin shower curtain without liner that allowed water to accumulate on the floor. Water was only moderately warm for duration of a shower. Desk legs in room were loose causing desk to sway whenever you used it.

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Pharr
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in on Sunday evening December 8th 2014. The desk clerk Cheryl/Cherylnn was very helpful and friendly! If you plan on flying out of the airport, it's only a short drive! Should take around 10 minutes to get there! The hotel is fairly new and very clean! The food was good and they had a fair selection all things... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Stayed here the night before a very early flight and could not have been more pleased. The breakfast manager began buffet service earlier than scheduled so we could have a bite prior to departure. The shuttle left at 5 a.m. on the dot so we could be at the airport with plenty of time to spare. We left our car... More 

Review collected in partnership with Best Western

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Conway, South Carolina
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel at 2:30pm. Was told that no rooms were ready. At 3 on the dot we could check in. I think they have a very strict policy of no check ins before 3. If that's an issue you might want to call ahead. Since I was stuck in the lobby for half an hour I snooped around.... More 

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Beaumont, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels i have ever stayed in. Everything was excellent. from the room to the food. Even the staff was one of the best i have ever worked with. We were a group and each one of us was personally taken care of. I would recommend this hotel to anyone who needs a comfortable nights... More 

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Austin, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The service was great, accomodations were very comfortable, amenities looked new including the weight room. The breakfast was phenominal, and free. The staff was very helpful and courteous. We stayed one night but the hotel allowed us to keep our car on their property for almost a week for free until we returned from our trip, also free. They not... More 

Review collected in partnership with Best Western

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yAADS, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review

Dear Donna V, Thank you for taking the time to write such a great review! I’m thrilled to hear you enjoyed your short stay and received such helpful service- special touches and accommodating special request are what we pride ourselves on at the Best Western Plus Austin Airport Inn & Suites. Our staff is always touched to receive positive feedback... More 

Bridgeport, CT
Top Contributor
59 reviews 59 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I needed to stay one night near the airport in Austin, and chose the Best Western Plus for its price and the amenities described. My room was large and comfortable, and the complimentary breakfast buffet is EXCELLENT. However, the hotel is literally in the middle of nowhere. Yes, there is a Denny's and a Waffle House nearby--but on the other... More 

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yAADS, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review

Dear cathybirdlady, Thank you for your candid feedback regarding your recent stay with us. I appreciate the mention of our room being large and comfortable, and the complimentary breakfast buffet being EXCELLENT. We are pleased to inform you though, that the vacant lot right next to us will be an area where restaurants will be constructed. So, we are all... More 

Middletown, New Jersey, United States
1 review
5 of 5 stars Reviewed November 17, 2014

There is a reason they call it the Best Western. The rooms are clean, beds are large and comfortable, and a shuttle service is available to and from the airport. The breakfast included is good too. The girls who work the front desk are very personable and accommodating. Even Cheryl and Elsy who I met, both went out of their... More 

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yAADS, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review

Dear Wendy B, Thank you for taking the time to write such a great review! I am delighted to hear that you enjoyed your stay and received helpful service - Our staff is always touched to receive positive feedback from guests so I will be sure to pass along your compliments to the Cherrylyn & Elsy. Whether for business or... More 

Eldora, United States
1 review
5 of 5 stars Reviewed November 17, 2014

Front staff is very helpful "Abby and Cherylynn were awesome. talking with them was like family. I had a special guest coming for one night and the ladies help me make it extra special. Not all hotel staff, really care about going the extra mile to help an out of town guest with little details.

Review collected in partnership with Best Western

Was this review helpful? Yes
yAADS, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review

Dear Aaron B, Thank you so very much for your nice review of our property. It always give me great pleasure whenever I read comments like yours. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of... More 

Austin, United States
1 review
5 of 5 stars Reviewed November 14, 2014

This hotel is close to the airport with shuddle service. It has very large suites and a large king size bed. Newer hotel that shows very little wear. Friendly staff and as I have noticed about Best Western, they make every attempt to provide excellent service that is a level above other value priced hotels.

Review collected in partnership with Best Western

Was this review helpful? Yes
yAADS, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review

Dear Daniel C, I would like to personally thank you for taking the time to write such kind review about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.... More 

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Additional Information about BEST WESTERN PLUS Austin Airport Inn & Suites

Address: 1805 Airport Commerce Drive, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Austin Airport Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Plus Austin Airport Inn And Suites
Best Western Plus Austin Airport Hotel Austin
Hotel Style:
#30 Romantic Hotel in Austin
#34 Family Hotel in Austin
#60 Business Hotel in Austin

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