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The Westin Austin at The Domain

4.0 of 5 11301 Domain Drive, Austin, TX 78758
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Certificate of Excellence 2014
The Westin Austin at The Domain
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The Westin Austin at The Domain
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690 reviews from our community

Traveler rating
    406
    214
    48
    11
    11
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118
141
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302
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms and bedding are really nice very, comfortable. The only problem that I have is it's not as close to Austin as I thought. But it's really not that far either. I probably wouldn't stay in this location just because of having to get in the car and drive to Austin. But if you're not looking to go into town... More 

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London, United Kingdom
Top Contributor
206 reviews 206 reviews
193 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've stayed here a few times over the past year and overall I like the hotel and have no complaints. Staff are really nice; very friendly and helpful. I like their "my passion is..." badges. The bar and restaurant are pleasant and the evening menu is pretty good if not highly varied. However, you're only a few steps away from... More 

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San Miguel de Allende, Mexico
Top Contributor
126 reviews 126 reviews
45 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was the second time in 11 ½ months we came from our home in Mexico for a four-night stay at The Westin at the Domain. The first experience, I wrote, that this property was a “classic hotel.” Not so nearly a year later, which is a valuable lesson. We are not writing architectural reviews. We are giving our experiences,... More 

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dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

We are so dissappointed to hear of your experience. The items you share do not meet our standards and we would like to offer our most sincere apologies. I will be sharing your feedback with our excutive team so we can take immediate steps to resolve these issues. I would love to host you on a return visit. Please reach... More 

Plano, Texas, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Has been my favorite Austin hotel since they opened, but the hotel is starting to show it's age and it's because of poor management. First thing I noticed when I dropped off my wife and daughter at the front is how dirty the concrete was. Looked like it hadn't been cleaned in months, if ever. (They need to borrow my... More 

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dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

Thank you for taking a moment to provide such important feedback. Your experience does not meet our service standards and we would like to apologize. We have taken action to resolve these issues and would love to host you on a return visit so you can experience first hand our commitment. Please reach out to me directly. Donn Thompson More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for business and was pleasantly surprised to find it adjacent to a large shopping center, complete with a wide array of restaurants. The hotel itself is very nice, and everyone I encountered, from front desk to the servers in the restaurant were very kind and friendly. The common areas were quite large and welcoming, and... More 

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dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

We were so glad to serve you and look forward to seeing you again soon! Donn Thompson More 

Houston, Texas, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We chose this hotel for its location in northwest Austin because we were attending wedding events in the hill country. We also had guests coming in from other countries and wanted them to be close to shopping and dining they could walk too. It was perfect for all of the above. We stayed in an executive suite at a special... More 

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dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

We were so glad to have served your friends and family during such a special event and will pass along your recognition to our team. Thank you! Donn Thompson More 

Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here before (approx 2 years ago) the Domain has certainly grown with a very good selection of cafés & restaurant to chose from. Wholefoods down the northern end is a standout and highly recommend a coffee or lunch there. The hotel has not changed and the service was excellent my only gripe are the thin walls. My... More 

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dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

On behalf of our team, we thank you for staying with us on your return trip. We are thrilled to know we delivered again! Donn Thompson More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Myself and family attended a Buklod Celebration on December 29, 2014. It was 11:14 pm and everyone asleep but me and I wanted to watch tv but the remote was not working. I went down to reception and talked to a night supervisor...her name is Muna. She immediately called maintenance to get batteries and when they did not have batteries... More 

Was this review helpful? Yes 1
dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

We are delighted that you chose to stay with us and appreciate you taking the time to post your experience. Please know we have recognized Muna for continuing our legacy of serving our guests in a special way and look forward to hosting you again soon. Donn Thompson More 

Portsmouth, New Hampshire
Top Contributor
91 reviews 91 reviews
49 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One big advantage of the Westin is that you can walk to everything at the Domain. Too many suburban hotels sit off highway exit ramps with no walkable access to anything. The Westin is located IN the Domain, an area developed with many restaruants and retail. All are walkable from the Westin. The hotel was modern and fresh. Service was... More 

Was this review helpful? Yes
dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

We are so glad to hear you had the opportunity to take advantage of the convenience of our location. Thank you for staying with us and we look forward to hosting you again soon. Donn Thompson More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 21, 2014

Check in was a breeze. Manager overheard my husband and I talking about our anniversary and sent up complimentary champagne and chocolate covered strawberries. The rooms are very clean and comfortable. Hotel is in a great location and it's an easy walk to shopping and restaurants. My only issue would be the breakfast. Although included in the price of our... More 

Was this review helpful? Yes
dthompson72, General Manager at The Westin Austin at The Domain, responded to this review

What a priviledge to have hosted you on your anniversary. Thank you! Donn Thompson More 

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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Drive, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 48
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Also Known As:
The Westin Austin At The Domain Hotel Austin
Hotel Style:
#6 Luxury Hotel in Austin
#14 Family Hotel in Austin
#17 Romantic Hotel in Austin
#21 Business Hotel in Austin

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