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The Westin Austin at The Domain

#27 of 194 Hotels in Austin
Certificate of Excellence
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11301 Domain Drive, Austin, TX 78758
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Breakfast for 2 Included
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1 room 1 adult
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The Westin Austin at The Domain
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818 Reviews from our TripAdvisor Community

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Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful and pleasant in everyway, the bedding, food, decor, general staff etc but even more beautiful was the positive difference that Dakota made. In our dealings with others we never know what someone may be going through. During my stay, I called the front desk and asked for a DVD player to play my Zumba DVD. They... More 

Helpful?
Thank Anonymous A
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Thank you so much for taking time out of your day to celebrate Dakota and the attention he provided to make you feel at home. Dakota and his entire front desk team understand that traveling isn't always easy and they are ever present in our lobby waiting to do the little things that can provide guests comfort. Thank you for... More 

Newcastle upon Tyne
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a lovely time for two nights here. The beds were so comfortable. My room overlooked the front entrance, but it wasn't noisy, and the room was very modern and clean. The blind was stuck down on arrival but the front desk sent the maintenance staff up and it was fixed in under 15 mins from reporting. Outside the... More 

Helpful?
Thank hardpack
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

HardPack. Thank you for taking time to post a review and share your feedback with our team. I have just shared your experience with our restaurant team and will work with them to ensure they are providing spectacular hospitality to each and every guest. With over 60 items on our breakfast buffet we are constantly changing and adding breakfast favorites... More 

Bengaluru (Bangalore), India
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I checked in yesterday - the manager said it was 19th time I am checking in here. No rewards for that, run down room on a bad floor, no freebies & absolutely ignorant attitude of the manager. I will think twice again to stay back here.

Helpful?
Thank Debgiri
WestinDomain, Front Office Manager at The Westin Austin at The Domain, responded to this review

Debgiri, Thank you for choosing to stay with us at the Westin Domain. I am sorry to hear that you were less than pleased with your check-in experience yesterday. We strive to ensure every guest, from the first time visitor to those that spend 100-250 nights per year, receives the same genuine care and appreciation. If there is anything we... More 

houston
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel is in a great location for shopping and eating. You can spend a nice weekend there without driving around if you prefer not to get back into your vehicle. Restaurants, movie theater, bars, shopping are all within walking distance or you can hop on to the golf cart shuttle! Go for happy hour at the hotel bar...great Margarita... More 

Helpful?
Thank jumpingmonkeys
WestinDomain, Owner at The Westin Austin at The Domain, responded to this review

Jumpingmonkeys, Thank you for choosing our hotel for you holiday travels with your family. Your review really sums up the area extremely well and will help many visitors to the area. Once they arrive they will find our smiling and helpful associates in the lobby waiting to assist with the same service Denise provided to your family. Thank you for... More 

Pasadena, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 25, 2015

I travel to Austin for work 4-6 times each year and always stay at the Westin Austin at The Domain. The hotel is a solid Westin with a friendly staff, clean rooms, and a good location. When you arrive at this hotel you'll notice that valet is not always out front and if you decide to self-park, you'll notice that... More 

Helpful?
Thank magoldman
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

magoldman, Thank you for your loyalty to the Westin brand and the Westin Austin at the Domain. We all appreciate your return business and rest assured we will continue to work hard to provide you with the consistent experience you come to expect at a Westin. We look forward to your return in 2016! More 

Temple, Texas
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 23, 2015

Would definitely stay again. Place was great. Started with the staff upon arrival. They were as friendly and attentive as any I have had the opportunity to stay with. Great bar and great rooms. Had breakfast in the Urban on Sunday morning which was excellent as well. This is a great place to stay if you want to spend the... More 

Helpful?
Thank aggieobr
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Aggieobr, Thank you for an amazing review our or staff and service. The team will be proud to read your comments to their families. Our hotel is surrounded by Austin's best shopping, restaurants and entertainment. The Domain is the top choice in both visitors and locals as this entertainment district offers more amenities than any other location in Austin. Thank... More 

Manor, Texas
2 reviews
5 of 5 stars Reviewed December 21, 2015 via mobile

Considering my condition of being sick and miserable the entire time, Kim at the front desk was very sympathetic and had some hot tea sent up. Its a "treatment" that hotels rarely provide. She had me in a "WoW" moment. The young lady Stephanie who delivered the tea was just as much sympathetic as Kim was which suprised me even... More 

Helpful?
Thank Emily H
WestinDomain, Front Office Manager at The Westin Austin at The Domain, responded to this review

Ms. Emily, I am so sorry that you were under the weather while you were staying with us in Austin but I am so pleased that you were able to experience the Genuine Care our team provides to our guests. When your on the road and not feeling well we will always be ready to help you get back to... More 

Lafayette, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 8, 2015

I stayed recently at this hotel while I was in town for some business. From check-in to check-out, I had a great experience. The rooms were very nice and modern. The hotel has a great location. Upon arrival two desk clerks were there two help me get checked in. A gentleman by the name of Dhru was being trained as... More 

Helpful?
3 Thank Johhny T
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Johhny T, Thank you so much for taking time to tell us about your stay and the also for your kind words about our associates. Your note will make a lot of families proud of the hours and hard work their parents put in each an every day at the hotel. Thank you for celebrating their success! Safe travels! More 

Horseshoe Bay, Texas
Level Contributor
142 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

Great location for shopping. The Domain area is ideal for shopping. My bed was comfy. Great drinks at the bar. Nice rooms. Lots of items on the breakfast buffet. The smoked salmon was yummy. The oatmeal was good too. The coffee was surprisingly good too.

Helpful?
Thank LParnell
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

LParnell, Thank you so much for your review. Our Starbucks coffee will start your day and our bartenders will make you the perfect nightcap to wind down after a shop till you drop weekend. Thank you for staying with us this weekend! More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2015

Wow! What a lovely hotel. It is ideally located in the glitzy Domain community. Plenty to do in the vicinity. The accommodations were luxurious and the ambiance in the lobby was festive. The real treasure of this hotel are the staff who always greet you with a smile and go out of their way to make us guests feel at... More 

Helpful?
1 Thank Jaime I
WestinDomain, Guest Relations Manager at The Westin Austin at The Domain, responded to this review

Jamie, Thank you so much for your kind words celebrating the hospitality of our team. You will find them in the lobby each and every day helping our guests maximize their visit to Austin. Thank you for allowing us to the opportunity to make you feel at home. Safe travels and happy holidays. More 

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