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Fairfield Inn and Suites Austin North / Parmer Lane

2.0 of 5 12536 N IH35, Austin, TX 78753
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Certificate of Excellence 2014
Fairfield Inn and Suites Austin North / Parmer Lane
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Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
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148 reviews from our community

Traveler rating
    76
    41
    21
    6
    4
See reviews for
40
26
14
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Fairfield Inn and Suites Austin North / Parmer Lane
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Northeastern US
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 3, 2014

I stayed here recently. The location is convenient and the staff is very good. However, a few things need upgrading. Unlike a lot of Fairfield Inns, the rooms do not have refrigerators. There is only one computer in the business center, so there were numerous instances when somebody had to wait. And at one point there was a small puddle... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to review our hotel on Tripadvisor. I am very happy to read your comments, specifically around our guest service. Our team strives to provide exceptional service along with a clean, comfortable room for our guests to enjoy. As you mentioned in your review, we are conveniently located in North Austin. We are approximately... More 

Austin, Texas
1 review
5 of 5 stars Reviewed October 11, 2014

As a Marriott platinum elite member, we like to stay with the Marriott brand, Usually we prefer the full Marriott. As fate would have it, we ended up spending 7 nights last minute at this Fairfield Inn. I have to say the from the breakfast, to the overall service experience; we were very happy. (I would just suggest they add... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, On behalf of the Fairfield Inn and Suites Austin North hotel, I would like to personally thank you for staying with us and taking the time to write a review on TripAdvisor. As a Platinum Elite member we are grateful you chose our property as your place of rest and we truly appreciate you. We are very happy that... More 

Shelbyville, Indiana
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 9, 2014

Our vacation was to visit our son and 4th grandchild. The room we were first assigned, hadn't been cleaned yet (we did get there early: 11:30 or so am), so we were given another room immediately. It was very nice also; the beds were very soft, large bathroom, the "continental" breakfast was much better than a continental breakfast. Nice selection.... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your recent experience with us of our location. We truly value feedback and I can guarantee our team will be pleased that we exceeded your expectations of being ‘Clean and Friendly’ which is something we pride ourselves on as a team. It gives me great pleasure to hear that you thoroughly... More 

Houston, Texas
2 reviews
4 of 5 stars Reviewed October 8, 2014

An wonderful experience, the front desk clerk Jennifer, who check me in was great. The room was very clean and quiet. Good location. And I do recommend this hotel to all who are visiting the Austin area.

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate you choosing the Fairfield Inn and Suites Austin North for your visit and for your comments regarding the service you received. I will make sure Jennifer is recognized for your comments, as we always strive to provide exceptional service and it is great to... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2014

We recently went to Austin to attend a race and ended up at the Fairfield Inn on Parmer Ave by GPS mistake. We had reservations at another Fairfield nearby but wound up here. The staff were fantastic and very helpful. Kim V. at the front desk took care of changing the reservation for us and gave us some information about... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your most recent stay at the Fairfield Inn and Suites Austin North. We are truly appreciative of your kind words regarding our hotel and especially the personal recommendation of working with Kim. She is an excellent associate and we receive multiple compliments on her service. What we desire... More 

Houston
Top Contributor
110 reviews 110 reviews
23 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed September 22, 2014

Needed one night to stay for local concert. Got a great rate by paying in advance. Nothing bad to say at all! Very helpful and courtesy staff, easy check-in, clean room and bathroom. Exactly what you expect when staying!

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to share your thoughts about your recent stay! We know that you have many choices when you travel, and firstly I would like to thank you for choosing the Fairfield Inn and Suites Austin North. Marriott associates take personal responsibility for maintaining the level of service with which Marriott guests have... More 

Dayton, Ohio
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 21, 2014

We enjoyed our stay in North Austin at the Fairfield Inn. It is close to many nice restaurants. It is about 30 minutes from COTA and was very reasonably priced. Rooms are nice, people are friendly and also pretty close to the airport. We needed a refrigerator and had one the next day. A very nice experience!

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time out of your day to review us on TripAdvisor. I am thrilled you were pleased with your stay. As you mentioned in your review, we are conveniently located in North Austin. We are approximately 10 miles from the University of Texas football stadium, 11.5 miles from downtown Austin, and 8 miles... More 

San Salvador, El Salvador
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 16, 2014

The hotel was clean, the service was good, and the room was quiet, but there are few services and the rooms are small. No room service I think, and the breakfast selection was limited. But if you are looking for a cheap clean place, this is it. Good value for the money. They do have a welcome package with lip... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your recent stay at the Fairfield Inn and Suites Austin North. We always enjoy receiving feedback from our guests as it is truly the only way to grow and learn from any opportunity. Our goal is to deliver the highest level of cleanliness and customer service and I... More 

El Paso, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 15, 2014

Stayed for 3 nights, booked 2 rooms, had a great location off highway, seemed like it took us approx. 15-30min. to get everywhere, rooms were clean, staff was professional and nice, we contacted the front desk 3 times, (missing blowdrier, we thought the airconditioner was broken but the thermostat was on the wall, and a problem with the toilet that... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your recent stay at the Fairfield Inn and Suites Austin North. We always enjoy receiving feedback from our guests as it is truly the only way to grow and learn from any opportunity. As you mentioned in your review, our location is very convenient to many of the... More 

Flemington, NJ
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 8, 2014

My wife, 3 year old child and I stayed at this hotel for 3 nights. The rooms were small and we had to clean space so that we could use the pull-out bed in the couch. When this bed was out, there was very little space in the room. The hotel has a indoor pool but guests are also allowed... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to provide us feedback from your recent stay with us. We strive to provide world class guest service and a quality product that the Marriott name represents; your input is invaluable to that end. I sincerely apologize for the frustration you experienced at our hotel during your most recent stay. Please let me... More 

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Additional Information about Fairfield Inn and Suites Austin North / Parmer Lane

Address: 12536 N IH35, Austin, TX 78753
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Fairfield Inn and Suites Austin North / Parmer Lane 2*
Number of rooms: 150
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Also Known As:
Fairfield Inn And Suites Austin North / Parmer Lane Hotel Austin
Hotel Style:
#39 Romantic Hotel in Austin
#41 Family Hotel in Austin
#42 Business Hotel in Austin

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